--- title: "Wagepoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wagepoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wagepoint is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/wagepoint-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Wagepoint](https://www.softwareadvice.com/hr/wagepoint-profile/) / Wagepoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/wagepoint-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/wagepoint-profile/alternatives/) # Wagepoint User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 292 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 225 reviews (77%) - 4 stars: 43 reviews (15%) - 3 stars: 8 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 14 reviews (5%) ### Most mentioned pros - Payroll data can be exported to QuickBooks Online, which simplifies reconciliation and keeps everything aligned with bookkeeping records. - It also generates and submits Records of employment and T4s which is a huge time saver! - Another practical benefit is how it fits into my existing workflow. ### Most mentioned cons - Incorrect T4s, incorrect source deductions submitted to CRA causing audits and fines with interest. - This past experience with incorrect T4s, which cascaded into audits and fines with interest was very upsetting and a deal breaker. - In the past, the customer service team lacked sufficient knowledge of payroll laws in British Columbia. When I had questions regarding STAT calculations, they were unable to provide answers and advised me to contact an accountant. ## Wagepoint customer reviews Showing reviews 1-25 of 292 (page 1). ### Exceptional Support for a Growing Nonprofit - Overall rating: 5/5 - Reviewer: Shayla D. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. We compared several payroll providers and genuinely feel we made the right choice. Wagepoint gives us the tools to manage payroll properly, while the personal customer service makes the biggest difference. When building an organization from the ground up, having knowledgeable support available is invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service has been exceptional. As a newer nonprofit receiving federal funding, we needed to set up payroll quickly, correctly and with confidence. Having a real person call, explain the process and walk us through each step gave us peace of mind and prevented delays. The platform is also straightforward and easy to navigate. #### Cons There is a learning curve when setting up payroll for the first time, especially when entering tax information and understanding each section. However, the support team has made the process much easier, so this has not been a major concern. #### Reasons for choosing Wagepoint I chose Wagepoint because payroll is its primary focus. It felt simpler, more personal and better suited to our nonprofit. The customer support was exceptional, with real guidance through setup, giving me confidence that employees and deductions would be handled correctly. --- ### Efficient and Reliable Payroll Management in Canada - Overall rating: 5/5 - Reviewer: Chris U. J. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Payroll needs to be accurate and consistent, and Wagepoint helps keep that part of my work simple and organized. It reduces the need for manual calculations and lets me focus more on reviewing and managing client work instead of handling repetitive payroll tasks. One noticeable improvement compared to using Excel and the CRA Payroll Deductions Online Calculator is the reduced time spent cross-checking and organizing information. Tasks like reviewing past payroll details or calculating insurable hours now take far less effort because most of that structure is already built in. Overall, it fits well into my workflow and feels reliable for day-to-day use. I would rate Wagepoint 4.7 out of 5 for its practicality, ease of use, and reliability in handling Canadian payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint makes it easier to keep everything in one place without relying on multiple spreadsheets or manual calculations. Once I enter employee hours or salary details, the system takes care of CPP, EI, and income tax based on CRA requirements. This reduces manual checks and makes each pay run more reliable. I find the Excel import especially useful. Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time when dealing with multiple employees. Payslips are generated automatically and shared securely with employees via email or an online portal. Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions. Year-end work is also much easier to manage. T4s and ROEs are generated directly within the system, and the information is already organized in a way that saves time when reviewing past payroll history. Using Wagepoint has made a clear difference compared to working with Excel and the CRA Payroll Deductions Online Calculator. I used to spend more time reviewing past records and manually calculating details such as insurable hours, but the system now handles these tasks with far less effort. Even compared to other accounting software with payroll features, this feels more focused and easier to work with because it is built specifically for payroll. From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication clear and reduces back-and-forth. Another practical benefit is how it fits into my existing workflow. Payroll data can be exported to QuickBooks Online, which simplifies reconciliation and keeps everything aligned with bookkeeping records. #### Cons Employee hours still need to be entered manually or imported from external files since there is no built-in time tracking. This adds a small extra step depending on how client data is provided. The system is somewhat limited when it comes to complex payroll structures. Situations like unique overtime rules or customized pay setups may require adjustments outside the platform. Reporting covers the basics well, but when I need deeper analysis or more customized breakdowns, I sometimes rely on other tools. Payroll data needs to be exported to accounting software after each run, which adds a small but regular step in the workflow. #### Reasons for choosing Wagepoint QuickBooks Payroll was considered, but it felt more complex and heavier than what I needed for smaller client payrolls. It also felt more suited for full accounting systems rather than a focused payroll solution. Wagepoint felt more straightforward and easier to manage, especially for handling multiple small business clients. Compared to Excel and the CRA Payroll Deductions Online Calculator, it significantly reduced manual work and made payroll processing much more organized and less time-consuming. #### Reasons for switching to Wagepoint I was previously managing payroll using Excel together with the CRA Payroll Deductions Online Calculator. Since there was no direct option for PDOC in the form, I selected Excel as the closest match. The process worked, but it required a lot of manual tracking, calculations, and cross-checking, which became time-consuming when handling multiple clients. #### Vendor response Thanks for such a thoughtful review, Chris. It's great to hear the CRA piece (CPP/EI/tax), Excel import, self-serve T4s, and year-end T4/ROE are pulling their weight, and that it beats the Excel + PDOC workflow. Quick notes on the cons you listed: Hours + complex pay: our new Timesheets feature removes the external-file step and adds structure at entry, where overtime and custom pay usually get messy. Happy to walk you through it. Reporting: we'd love more context — what cuts are you pulling into other tools? This helps us point you at something in-product or log it for the product team to evaluate. Accounting export: our QBO, FreshBooks, and Xero integrations can post the journal entry automatically after each run. Email support@wagepoint.com with “ATTN: Capterra review follow-up” for a walkthrough. Really appreciate you writing this. Replied April 2026 --- ### Wagepoint is my go to for payroll - Overall rating: 4/5 - Reviewer: Denise W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrific Canadian company - happy to have them in my tech stack! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great #### Cons The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments #### Reasons for choosing Wagepoint Wagepoint is easy to use and economical #### Reasons for switching to Wagepoint QBO payroll had many issues and I needed an alternative --- ### All around solid product - Overall rating: 4/5 - Reviewer: Serese S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service, they answer quickly and sometimes go above and beyond. Once I missed a payroll date and they worked with me to expedite it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint is really ease and simple to use. It is very intuitive. As a CEO, I don't have much time to do payroll, and this only takes a few minutes. Plus I LOVE the year end package, it has saved me so much time! #### Cons I find it a little pricy, but to be fair, I haven't compared to many other companies similar to Wagepoint. #### Reasons for choosing Wagepoint At the time it was a good price, it did everything we needed it to and it was recommended by our accounting firm. --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Kasia M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The representatives handled our issue quickly, professionally, and with great patience. Thanks to their help, our employees will receive their earnings on time. We truly appreciate the dedication and prompt assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Professional, friendly service - we are very grateful for the excellent support we received from Wagepoint team. #### Cons Time Sheets - employees have sometimes problem to log in and record check in or check out time. We need to investigate this issue. #### Reasons for choosing Wagepoint New technology, integration with QBO, price #### Reasons for switching to Wagepoint QBO payroll was not developed yet)3 years ago) --- ### Thanks for all you do - Overall rating: 5/5 - Reviewer: Cassandra F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10. Always there to assist. Quick with responses. Great, fantastic. Customer service on point, easy to use and access any pay stubs, T4's all that stuff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used to do all the calculations myself (employee taxes, etc) and now I don't have to do any of that. It does it all for me. Very easy to use, no learning curve associated with it, just input your employees information and off it goes. No bugs and issues have ever been encountered. Best decision we made was to have someone else take care of this for us. #### Cons No thing that I can think of. It has been a great tool to add to our system and we have no complaints at all. #### Reasons for choosing Wagepoint Wagepoint was a cheaper alternative, and was recommended by my accountant. --- ### Payroll Made Easy — and Support That Truly Cares!” - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint support team is always exceptional—quick, knowledgeable, and reliable. Their outstanding service is the main reason I love using Wagepoint. #### Cons I haven’t had any major issues so far — everything works well. Maybe just a few more advanced features would make it even better. #### Reasons for switching to Wagepoint Better support and pricing Easier payroll management Simpler, faster payroll system User-friendly and reliable Needed better customer service For easier small business payroll Wanted faster, friendlier support --- ### The best there is. - Overall rating: 5/5 - Reviewer: Sally K. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hardly a learning curve, very intuitive. Secure. Great value for money. User friendly for me and the staff. #### Cons Given what I have seen of other platforms, Wagepoint is the best. I cannot think of any negatives to put down. #### Reasons for switching to Wagepoint ADP was expensive, staff was rude and unhelpful, very hard to navigate, several expensive processing errors. --- ### Wagepoint - Good value for the product! - Overall rating: 4/5 - Reviewer: Crystal C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great - absolutely does what we need it to do, and all team members are able to easily access it with no issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simple and user friendly, as well as easy for team members to look up information from a mobile device. #### Cons The software itself has a dated look, and could use some polishing/updating to appear more professional. #### Reasons for switching to Wagepoint Switched scheduling platforms, and Wagepoint aligned better with Connecteam. --- ### The best payroll people in the biz! - Overall rating: 5/5 - Reviewer: Shannon B. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I will always recommend Wagepoint to my clients. I often refer to Wagepoint as payroll on easy mode. It's just so much faster and simpler to use and integrates with many of the bookkeeping software programs we use. From direct deposit to remittances to ROE's it reduces the time spent on payroll by hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint support is the best I've seen in the industry. I have only had to reach out to them due to user error, IE someone has missed their deadline or needed a change, and they're always quick to respond, friendly and manage to get everything sorted out in a timely manner. #### Cons I really can't think of any cons! Once you are familiar with wagepoint everything is really easy to use. #### Reasons for choosing Wagepoint previous experience with payworks - set up, integration and generally not very user friendly, customer support not great --- ### Thrilled with Wagepoint - Overall rating: 5/5 - Reviewer: Stephen J. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent. Terrific customer support team if you ever need help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service, user simplicity, back-end compliance #### Cons Remembering to save changes on every page #### Reasons for switching to Wagepoint better overall integration with govt, and easier for employee statements --- ### AMAZING Wonderful - Overall rating: 5/5 - Reviewer: Erin G. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered WONDERFUL, if you are unsure of anything you have amazing support, its like having a Wagepoint assistant beside you at all times. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support is AMAZING!!!!! You ask the simplest question and they are instantly on it and make sure you are 100% satisfied. #### Cons Can be confusing figuring out if you have done what you wanted to and everything is submitted. #### Reasons for choosing Wagepoint Price and ease to use and support, but mainly price #### Reasons for switching to Wagepoint They changed to a new company and it was not user friendly at all --- ### Wagepoint... The very best of the best - Overall rating: 5/5 - Reviewer: Andrew W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered About 4-5 years ago, I sought out a company to process my payroll transactions. Out of the many journeys an entrepreneur must struggle through, my payroll processing has never been one of them. Wagepoint to me is the best of the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is what i consider a premier quality payroll service with a friendly and intuitive portal for completing pay periods. Their customer service and support is where they truly shine. I can't see myself ever going elsewhere. #### Cons There are no cons. It's unbelievable, but believe it. This company, the culture, the poeple, have been nothing short of awesome all around. #### Reasons for choosing Wagepoint Easier to use and the team is way friendlier. --- ### Wont need anyone else once you try this - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered satisfying and just very good set up for me as a beginner and new business. Made it so easy for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast easy and very simple. help is always there and quickly get back to you. been using it for years now with my food truck business and i wouldnt switch to anyone else. #### Cons so far nothing i can think of. That says alot. #### Reasons for switching to Wagepoint Cause this was on there when i got it, and then it wasnt. i wasnt going to stay with quickbooks when this was better for me then quick books payroll. cost was better, and the dashboard was easier and better to navigate. --- ### HR & Payroll Officer - Overall rating: 5/5 - Reviewer: Azreen K. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent - I am quite satisfied with the payroll system. Very accomodating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, simple commands, and easy to understand. #### Cons Submission Timelines/Deadlines due to time differences in provinces. #### Reasons for choosing Wagepoint Easy to use and cheaper options with good customer support. #### Reasons for switching to Wagepoint Rise was complicated to use with many features to enter under one program. --- ### Wagepoint is Awesome - Overall rating: 5/5 - Reviewer: Wendy D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using them for many years and they have the best customer service I have ever experienced with a software company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, takes care of everything and auto-run feature is great #### Cons Can not manually adjust vacation balances #### Reasons for choosing Wagepoint Easier to use, the best customer service. #### Reasons for switching to Wagepoint Payroll was run through Sage and then had to be set up to direct deposit. --- ### A payroll systems for all Canadians... even QC - Overall rating: 5/5 - Reviewer: Barbara H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wagepoint has the ability to process all provinces' payroll, a lot of platforms will not accommodate QC. We had to transfer all our employee payroll amounts into Wagepoint to ensure our T4s would be correct at the end of the year. Wagepoint took this task on for us to ensure everything would be correct. The cost to have this done was considerably less than it would have been if our accountant was to do it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to calculate and pay QC employees taxes and deductions. Self service- each employee can control their own profile, in the sense that personal and banking info can be amended as necessary. The customer service is excellent. Very user friendly. #### Cons When you are submitting the payroll amounts, the contractors and employees are on the same page for an overall view of the payroll to be deposited. I would prefer to have the groups separated as we pay contractors and employees at different times and I am having to constantly 'click- pay or no pay'.. leaves room for error. #### Reasons for choosing Wagepoint Wagepoint is under the Intuit umbrella. We knew it would speak to Quickbooks, the cost was not ridiculous, and it was capable of doing QC payroll. #### Reasons for switching to Wagepoint Wave couldn't accommodate QC payroll and deductions. --- ### Could not be happier - Overall rating: 5/5 - Reviewer: Ben H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing. It's one of the best parts of running my business. Makes payroll and anything associated with it a breeze. I've looked at other software programs, but none have as clean and simple user-interface as this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly interface, amazing customer support, super easy tax season prep... the list goes on. I have no formal training in HR, Payroll, or anything like that and with Wagepoint, I don't really need to as any time I have a question about payroll, they are extremely helpful and friendly. PLEASE keep up the great work! #### Cons Minor things, almost not worth mentioning. Would be nice if WSIB rate was customizable for auto-deductions/remittance to WSIB, if I use this feature we often overpay and then have to stop paying for a while. Being able to get payroll reports based on a single employee instead of the employee group would be great as well. #### Reasons for choosing Wagepoint Recommendation from a friend. Very glad I took the recommend. --- ### Great Product, Great Support!~ - Overall rating: 4/5 - Reviewer: Sheila E. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Right from set up it has been a good experience working with WagePoint!~ #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great!~ The support is really great, which is important to me!~ #### Cons The payroll list of employees and their jobs is a bit cumbersome!~ #### Reasons for choosing Wagepoint Accountants recommendation, in hind sight, definitely worth choosing over QBO for support. #### Reasons for switching to Wagepoint Ease of use - changed accounting software as well --- ### Service Extraordinaire! - Overall rating: 5/5 - Reviewer: Gerry K. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is very user-friendly and intuitive. #### Cons Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived. #### Reasons for choosing Wagepoint Comparing various similar products Wagepoint was the best bang for our clients' hard-earned dollars. Right from the original discussions about the benefits of Wagepoint I was impressed with the quality of people and their knowledgeable responses to any questions and concerns we had. #### Reasons for switching to Wagepoint QBO did not offer all of the services - ie- paying CRA, ease of setting up ROE's, customer service left wanting in some areas #### Vendor response Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika Replied November 2019 --- ### My Favourite Software - Overall rating: 5/5 - Reviewer: Susie R. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using Wagepoint for as long as it has been around so at least more than 5 years. Their customer service and tech support is outstanding when I need it. Most of the service I needed is not issues with the software, rather support for client issues. There have never been issues with software itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is easy to set up, easy to navigate, and processes everything for the user compared to other products. No need to file and pay source deductions or calculate WSIB. The customer service is prompt and extremely knowledgeable. #### Cons It's really hard to say. There are none. #### Reasons for choosing Wagepoint Wagepoint is far more superior and advanced and there are never issues with the software itself. #### Reasons for switching to Wagepoint Too many technical issues with QBO payroll and it does not provide all the features that Wagepoint has. --- ### Wagepoint Customer Service - Overall rating: 5/5 - Reviewer: Pam W. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered This product is great. I recently processed a pay run and afterwards noticed a substantial monetary error. I called the toll free customer service number and was completely satisfied with the service received. I was completely satisfied with the support given. All parties involved answered promptly and my issue was resolved very quickly enabling out payroll to be processed in the normal timeframe. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Excellent customer service #### Cons A better "how to use" manual would be nice. For most things I google my issue and find the answer needed. --- ### Highly Recommended! - Overall rating: 5/5 - Reviewer: Heather G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Wagepoint is super easy to use. Payroll, deductions, and year-end are a breeze. Customer service is top-notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is super easy to use. Payroll, deductions, and year-end are a breeze. Customer service is top-notch. #### Cons Nothing to complain about - I've had a great experience. --- ### The epitome of getting what you pay for - Overall rating: 1/5 - Reviewer: Rory S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service is atrocious; I have an email chain documenting unimaginable buffoonery. The height of their incompetence would be hilarious on a show like The Office: I emailed to confirm they weren't making tax filings for a quarter (as I was in the process of transitioning to a competent service). They left me a voicemail that unfortunately the filing had already been made because apparently I hadn't clicked the proper toggle on the website, even though I'd requested from customer service several months earlier that the filings be suspended. I asked to have the filings emailed to me immediately to confirm what was filed. They refused, saying it would be posted to my account within a few days (but after the filing deadline, of course). When the filings still weren't posted by then, I asked where they were. Another rep responded that they were under the impression I didn't want the filings made, so they hadn't been done. If I'd like the filing done, they would - but charge me $75 since it was a $0-filing. I called and reached a receptionist who claimed he could only take a message and was unable to transfer me to a human being. Roughly a day later, a 3rd company rep emailed to report they'd made the filing (for free bc of the "confusion" but w/o actually consulting me on how I wanted to handle the situation). When asked how they planned to address the late-filing penalties, they warned that the responsibility for timely filings was "ultimately" mine. Are you kidding me? #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75. Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports. #### Cons It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other. Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing. Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified. Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100. Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction. #### Reasons for choosing Wagepoint anticipated simplicity and perceived minimal cost structure, but of which proved false. --- ### Excellent Payroll Option - Overall rating: 5/5 - Reviewer: Cyndi V. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to use, excellent customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff and customer service is always excellent #### Cons Sometimes the auto emails with upcoming payroll submission dates are wrong. #### Vendor response Hi Cyndi, Thank you for leaving us this feedback and we're so glad to hear about your experience with Wagepoint! We definitely have some of the friendliest agents out there. Regarding the submission dates on the upcoming payroll dates, this can happen based on changed processing due to banking holidays. If you have any other questions, never hesitate to reach out to us at support@wagepoint.com. Sincerely, Replied May 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/wagepoint-profile/reviews/?page=2) --- Wagepoint Reviews, Pros and Cons - 2026 Software Advice