--- title: "Wagepoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wagepoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wagepoint is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/wagepoint-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Wagepoint](https://www.softwareadvice.com/hr/wagepoint-profile/) / Wagepoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/wagepoint-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/wagepoint-profile/alternatives/) # Wagepoint User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 292 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 225 reviews (77%) - 4 stars: 43 reviews (15%) - 3 stars: 8 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 14 reviews (5%) ### Most mentioned pros - Payroll data can be exported to QuickBooks Online, which simplifies reconciliation and keeps everything aligned with bookkeeping records. - It also generates and submits Records of employment and T4s which is a huge time saver! - We have loved the system and the service up until the mandatory switch from 1.0 to 2.0. ### Most mentioned cons - Incorrect T4s, incorrect source deductions submitted to CRA causing audits and fines with interest. - This past experience with incorrect T4s, which cascaded into audits and fines with interest was very upsetting and a deal breaker. - If I am being picky, the one thing I don't like is the customer support process. When you call in you give the details of your issue and then someone has to call you back. ## Wagepoint customer reviews Showing reviews 1-25 of 292 (page 1). ### Exceptional Support for a Growing Nonprofit - Overall rating: 5/5 - Reviewer: Shayla D. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. We compared several payroll providers and genuinely feel we made the right choice. Wagepoint gives us the tools to manage payroll properly, while the personal customer service makes the biggest difference. When building an organization from the ground up, having knowledgeable support available is invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service has been exceptional. As a newer nonprofit receiving federal funding, we needed to set up payroll quickly, correctly and with confidence. Having a real person call, explain the process and walk us through each step gave us peace of mind and prevented delays. The platform is also straightforward and easy to navigate. #### Cons There is a learning curve when setting up payroll for the first time, especially when entering tax information and understanding each section. However, the support team has made the process much easier, so this has not been a major concern. #### Reasons for choosing Wagepoint I chose Wagepoint because payroll is its primary focus. It felt simpler, more personal and better suited to our nonprofit. The customer support was exceptional, with real guidance through setup, giving me confidence that employees and deductions would be handled correctly. --- ### Efficient and Reliable Payroll Management in Canada - Overall rating: 5/5 - Reviewer: Chris U. J. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Payroll needs to be accurate and consistent, and Wagepoint helps keep that part of my work simple and organized. It reduces the need for manual calculations and lets me focus more on reviewing and managing client work instead of handling repetitive payroll tasks. One noticeable improvement compared to using Excel and the CRA Payroll Deductions Online Calculator is the reduced time spent cross-checking and organizing information. Tasks like reviewing past payroll details or calculating insurable hours now take far less effort because most of that structure is already built in. Overall, it fits well into my workflow and feels reliable for day-to-day use. I would rate Wagepoint 4.7 out of 5 for its practicality, ease of use, and reliability in handling Canadian payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint makes it easier to keep everything in one place without relying on multiple spreadsheets or manual calculations. Once I enter employee hours or salary details, the system takes care of CPP, EI, and income tax based on CRA requirements. This reduces manual checks and makes each pay run more reliable. I find the Excel import especially useful. Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time when dealing with multiple employees. Payslips are generated automatically and shared securely with employees via email or an online portal. Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions. Year-end work is also much easier to manage. T4s and ROEs are generated directly within the system, and the information is already organized in a way that saves time when reviewing past payroll history. Using Wagepoint has made a clear difference compared to working with Excel and the CRA Payroll Deductions Online Calculator. I used to spend more time reviewing past records and manually calculating details such as insurable hours, but the system now handles these tasks with far less effort. Even compared to other accounting software with payroll features, this feels more focused and easier to work with because it is built specifically for payroll. From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication clear and reduces back-and-forth. Another practical benefit is how it fits into my existing workflow. Payroll data can be exported to QuickBooks Online, which simplifies reconciliation and keeps everything aligned with bookkeeping records. #### Cons Employee hours still need to be entered manually or imported from external files since there is no built-in time tracking. This adds a small extra step depending on how client data is provided. The system is somewhat limited when it comes to complex payroll structures. Situations like unique overtime rules or customized pay setups may require adjustments outside the platform. Reporting covers the basics well, but when I need deeper analysis or more customized breakdowns, I sometimes rely on other tools. Payroll data needs to be exported to accounting software after each run, which adds a small but regular step in the workflow. #### Reasons for choosing Wagepoint QuickBooks Payroll was considered, but it felt more complex and heavier than what I needed for smaller client payrolls. It also felt more suited for full accounting systems rather than a focused payroll solution. Wagepoint felt more straightforward and easier to manage, especially for handling multiple small business clients. Compared to Excel and the CRA Payroll Deductions Online Calculator, it significantly reduced manual work and made payroll processing much more organized and less time-consuming. #### Reasons for switching to Wagepoint I was previously managing payroll using Excel together with the CRA Payroll Deductions Online Calculator. Since there was no direct option for PDOC in the form, I selected Excel as the closest match. The process worked, but it required a lot of manual tracking, calculations, and cross-checking, which became time-consuming when handling multiple clients. #### Vendor response Thanks for such a thoughtful review, Chris. It's great to hear the CRA piece (CPP/EI/tax), Excel import, self-serve T4s, and year-end T4/ROE are pulling their weight, and that it beats the Excel + PDOC workflow. Quick notes on the cons you listed: Hours + complex pay: our new Timesheets feature removes the external-file step and adds structure at entry, where overtime and custom pay usually get messy. Happy to walk you through it. Reporting: we'd love more context — what cuts are you pulling into other tools? This helps us point you at something in-product or log it for the product team to evaluate. Accounting export: our QBO, FreshBooks, and Xero integrations can post the journal entry automatically after each run. Email support@wagepoint.com with “ATTN: Capterra review follow-up” for a walkthrough. Really appreciate you writing this. Replied April 2026 --- ### Wagepoint is my go to for payroll - Overall rating: 4/5 - Reviewer: Denise W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrific Canadian company - happy to have them in my tech stack! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great #### Cons The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments #### Reasons for choosing Wagepoint Wagepoint is easy to use and economical #### Reasons for switching to Wagepoint QBO payroll had many issues and I needed an alternative --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Kasia M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The representatives handled our issue quickly, professionally, and with great patience. Thanks to their help, our employees will receive their earnings on time. We truly appreciate the dedication and prompt assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Professional, friendly service - we are very grateful for the excellent support we received from Wagepoint team. #### Cons Time Sheets - employees have sometimes problem to log in and record check in or check out time. We need to investigate this issue. #### Reasons for choosing Wagepoint New technology, integration with QBO, price #### Reasons for switching to Wagepoint QBO payroll was not developed yet)3 years ago) --- ### All around solid product - Overall rating: 4/5 - Reviewer: Serese S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service, they answer quickly and sometimes go above and beyond. Once I missed a payroll date and they worked with me to expedite it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint is really ease and simple to use. It is very intuitive. As a CEO, I don't have much time to do payroll, and this only takes a few minutes. Plus I LOVE the year end package, it has saved me so much time! #### Cons I find it a little pricy, but to be fair, I haven't compared to many other companies similar to Wagepoint. #### Reasons for choosing Wagepoint At the time it was a good price, it did everything we needed it to and it was recommended by our accounting firm. --- ### Wagepoint 1.0 to 2.0 Migration - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Pre-migration - top notch, 10/10, highly recommend Post-migration - absolutely terrible, 0/10, looking for an alternative solution #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We've used Wagepoint for our business payroll since day 1. We have loved the system and the service up until the mandatory switch from 1.0 to 2.0. #### Cons The migration from 1.0 to 2.0 was very time consuming. After completion, we received an email on Friday night stating 2.0 won't support Quebec payroll. I called and emailed dozens of times between receiving the message on Friday night and our 12pm EDT Tuesday payroll cutoff however NO ONE responded. I had to process payroll without my Quebec employees included. #### Reasons for choosing Wagepoint Wagepoint had a great price point and came highly recommended #### Vendor response Thank you for taking the time to share your feedback and for trusting Wagepoint with your payroll since the very beginning of your business. We're truly sorry for your recent experience and understand how stressful it must have been to process payroll without your Quebec employees included — especially with a tight deadline and not hearing back from us as soon as you needed. Quebec payroll support is coming soon for Wagepoint 2.0. We recognize that the timing and communication around this fell short of what you deserved, and that's something we take seriously. We'd appreciate the opportunity to reconnect and help however we can. If you're open to it, please reach out to us at support@wagepoint.com, and we'd be happy to set up a call to discuss where things stand and the options available to you in the meantime. Replied June 2026 --- ### Converting to WagePoint 2.0 challenges - Overall rating: 3/5 - Reviewer: C M. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It depends the day. Some days are better than others. At the time of writing with 2 conversions just completed to 2.0, I would say it is meh. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Flexibility that WagePoint 2.0 offers over version 1.0 but 1.0 has some better ease of use than 2.0. Customer service is good once your not in a queue to get a response. #### Cons Converting to 2.0 I have encountered: RRSP default codes setup $ not %. Never had that in my 25+ year career. Setting it up was not enjoyable to discover on payroll deadline day. The other item was weekly pays was 52 in 1.0 and somehow converted to 53 in 2.0. Had to manipulate the Salary as a work around. These little nuisance I have found are just frustrating. Are they in the instructions, not that I read but I could have missed it. Am worried about what other items will be missed that I didn't consider that is part of the conversion and will affect T4 season #### Reasons for switching to Wagepoint Cause you made me do the conversion of this from WagePoint 1.0 to WagePoint 2.0 --- ### Thanks for all you do - Overall rating: 5/5 - Reviewer: Cassandra F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10. Always there to assist. Quick with responses. Great, fantastic. Customer service on point, easy to use and access any pay stubs, T4's all that stuff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used to do all the calculations myself (employee taxes, etc) and now I don't have to do any of that. It does it all for me. Very easy to use, no learning curve associated with it, just input your employees information and off it goes. No bugs and issues have ever been encountered. Best decision we made was to have someone else take care of this for us. #### Cons No thing that I can think of. It has been a great tool to add to our system and we have no complaints at all. #### Reasons for choosing Wagepoint Wagepoint was a cheaper alternative, and was recommended by my accountant. --- ### The best there is. - Overall rating: 5/5 - Reviewer: Sally K. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hardly a learning curve, very intuitive. Secure. Great value for money. User friendly for me and the staff. #### Cons Given what I have seen of other platforms, Wagepoint is the best. I cannot think of any negatives to put down. #### Reasons for switching to Wagepoint ADP was expensive, staff was rude and unhelpful, very hard to navigate, several expensive processing errors. --- ### Don't Sign up, Avoid This Company, Wagepoint 2.0 is a GD nightmare. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered AWFUL. I would not recommend supporting companies that don't have any support. Luckily, they asked for a review after one of our issues was fixed days later through this platform, which easily highlights competitors. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing was positive about their use of the 2.0 version of the software, our migration was a nightmare experience with issues that are still on-going. I was not able to be paid, I was not able to add admins, there's no support over the phone the their used to be. I will be moving away. Our payroll is also processed late now. EFF THESE GUYS #### Cons Literally. everything. No one to call for help, incompetent support people that say back to you what you say to them, they are unable to resolve the issues with their own system. It's a horrible system. I'm not getting paid this pay run because my account is incomplete (though it's complete). Our payroll was processed a day late. We've been waiting for DAYS with no help from their line with multiple tickets filed. --- ### Our experience with Wagepoint - Overall rating: 5/5 - Reviewer: May A. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Wagepoint has been excellent. I would not hesitate to recommend this service provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent customer support, software is easy to use and very affordable. #### Cons I have nothing unfavourable to say about Wagepoint. #### Reasons for choosing Wagepoint Value for money - Wagepoint offered all features we needed at the right price. #### Reasons for switching to Wagepoint Last upgrade to ADP was more expensive and additional features were not of value to us. --- ### The best Payroll software so far - Overall rating: 5/5 - Reviewer: Julia P. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered In general, we like Wagepoint. We came after using ADP and QB and found out it is better and user-friendly, with easily accessible help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly, fits most of our requirements, cheaper than for example QB, and a very good Help service. Opportunity to create and edit ROE, sending it to Service Canada over Wagepoint. T4/T4A . I like reports - very clear info and easy to find. #### Cons We still should do manual entry of HST for contractors, variable dues that are calculated as a rate per hour (not per dollar earned). Also, T4/T4A should have all boxes available for use Would be good if Wagepoint showed warnings if w submit T4/T4A without SIN or HST #### Reasons for choosing Wagepoint Too expensive ($4 per person) and less opportunity for variations in payroll #### Reasons for switching to Wagepoint It was ADP- I don't know which one out of variants you offer for response. ADP Reports were difficult to see numbers, many things we couldn't enter, ROE with errors because of specific construction payroll and no opportunity to edit - always call, but also it was difficult to reach the team for help. It was 2020, maybe they improved now. --- ### Wont need anyone else once you try this - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered satisfying and just very good set up for me as a beginner and new business. Made it so easy for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast easy and very simple. help is always there and quickly get back to you. been using it for years now with my food truck business and i wouldnt switch to anyone else. #### Cons so far nothing i can think of. That says alot. #### Reasons for switching to Wagepoint Cause this was on there when i got it, and then it wasnt. i wasnt going to stay with quickbooks when this was better for me then quick books payroll. cost was better, and the dashboard was easier and better to navigate. --- ### Could not be happier - Overall rating: 5/5 - Reviewer: Ben H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing. It's one of the best parts of running my business. Makes payroll and anything associated with it a breeze. I've looked at other software programs, but none have as clean and simple user-interface as this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly interface, amazing customer support, super easy tax season prep... the list goes on. I have no formal training in HR, Payroll, or anything like that and with Wagepoint, I don't really need to as any time I have a question about payroll, they are extremely helpful and friendly. PLEASE keep up the great work! #### Cons Minor things, almost not worth mentioning. Would be nice if WSIB rate was customizable for auto-deductions/remittance to WSIB, if I use this feature we often overpay and then have to stop paying for a while. Being able to get payroll reports based on a single employee instead of the employee group would be great as well. #### Reasons for choosing Wagepoint Recommendation from a friend. Very glad I took the recommend. --- ### Service Extraordinaire! - Overall rating: 5/5 - Reviewer: Gerry K. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is very user-friendly and intuitive. #### Cons Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived. #### Reasons for choosing Wagepoint Comparing various similar products Wagepoint was the best bang for our clients' hard-earned dollars. Right from the original discussions about the benefits of Wagepoint I was impressed with the quality of people and their knowledgeable responses to any questions and concerns we had. #### Reasons for switching to Wagepoint QBO did not offer all of the services - ie- paying CRA, ease of setting up ROE's, customer service left wanting in some areas #### Vendor response Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika Replied November 2019 --- ### Simplify payroll processing - Overall rating: 5/5 - Reviewer: Denise H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using Wagepoint for nearly two years and the system has been reliable, straightforward and any time I've needed support it has been a great experience. It seems Wagepoint knows how to give their staff members the training and tools they need to be successful. Keep up the good work, Wagepoint! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system easily links to QBO and makes running payroll a much more efficient process. Support staff is amazing! #### Cons I can't think of anything that needs improvement from a user perspective #### Reasons for choosing Wagepoint The accounting firm I work with uses Wagepoint and supported my decision to use it --- ### Great service - Overall rating: 5/5 - Reviewer: Dr Alex P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Very efficient, prompt, and friendly. I like the use of the email. My previous payroll service was only by telephone and it’s nice to learn something new. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very prompt and specifically helpful for my recalling my wage hours for a particular employee so I could correct my mistake #### Cons Nothing to dislike. I have no complaints whatsoever. They solved my problem immediately. I like that I didn’t have to wait on the phone for the next available agent. --- ### Manager at a Medical Clinic - Overall rating: 5/5 - Reviewer: Denise B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent, emails are promptly returned and dealt with efficiency. I would recommend any small business to use Wagepoint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have dealt with [sensitive content hidden] who is extremely helpful and efficient, an attribute to the company. The customer service is a 10. #### Cons I really have no negatives for Wagepoint. I have been very happy with their customer service. I find the program is very user friendly. --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Katherine M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with Wagepoint. This is my second business using Wagepoint. Would recommend to everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of detailed reports to use. Easy to use for anyone to learn. So far has everything from WCB reports to weekly paystubs. #### Cons Wagepoint 2.0 is much easier to use then original. Ease of finding what is needed, everything clearly labelled. --- ### Not at this stage in my life!!! - Overall rating: 5/5 - Reviewer: Janice C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very frustrating. Once I find another company I will switch so fast. I am not 20, 30, or 50. I need assistance with tech support to get things that need to get done i.e T4’s for my employees. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I love that the job is done for me. I love the reminders. #### Cons I HATE that if you have a questions there is no one to help. --- ### Highly Recommended! - Overall rating: 5/5 - Reviewer: Heather G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Wagepoint is super easy to use. Payroll, deductions, and year-end are a breeze. Customer service is top-notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is super easy to use. Payroll, deductions, and year-end are a breeze. Customer service is top-notch. #### Cons Nothing to complain about - I've had a great experience. --- ### The epitome of getting what you pay for - Overall rating: 1/5 - Reviewer: Rory S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service is atrocious; I have an email chain documenting unimaginable buffoonery. The height of their incompetence would be hilarious on a show like The Office: I emailed to confirm they weren't making tax filings for a quarter (as I was in the process of transitioning to a competent service). They left me a voicemail that unfortunately the filing had already been made because apparently I hadn't clicked the proper toggle on the website, even though I'd requested from customer service several months earlier that the filings be suspended. I asked to have the filings emailed to me immediately to confirm what was filed. They refused, saying it would be posted to my account within a few days (but after the filing deadline, of course). When the filings still weren't posted by then, I asked where they were. Another rep responded that they were under the impression I didn't want the filings made, so they hadn't been done. If I'd like the filing done, they would - but charge me $75 since it was a $0-filing. I called and reached a receptionist who claimed he could only take a message and was unable to transfer me to a human being. Roughly a day later, a 3rd company rep emailed to report they'd made the filing (for free bc of the "confusion" but w/o actually consulting me on how I wanted to handle the situation). When asked how they planned to address the late-filing penalties, they warned that the responsibility for timely filings was "ultimately" mine. Are you kidding me? #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75. Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports. #### Cons It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other. Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing. Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified. Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100. Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction. #### Reasons for choosing Wagepoint anticipated simplicity and perceived minimal cost structure, but of which proved false. --- ### Great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their product (especially the UI), pricing, and customer support. We used ADP before switching over to Wagepoint and running each payroll via ADP was just dreadful. Wagepoint is much easier to use and more affordable, and their customer support team is friendly. #### Cons You can't reach their support team over the phone. They only accept emails. #### Vendor response Hi, We are extremely happy to hear that Wagepoint has made running payroll easier for you, as it should be. We are looking to implement some measures to improve the ability to speak to a live human. This will include live phone support. Thank you so much for your review. Replied March 2023 --- ### Wagepoint Is On Point! - Overall rating: 5/5 - Reviewer: Sarah G. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Wagepoint is one of my favourite payroll systems to run payroll. It is very user friendly and the support is usually very responsive and agents are happy to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly and support is there when you need help with anything! #### Cons Wagepoint reports can sometime be a little wonky and I've had some trouble with ROEs in the past but support has always been readily available to help me resolve any issues. --- ### Exceptional Customer Service - Overall rating: 5/5 - Reviewer: Laurie V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Impressive customer service. I've used it for years, and I find they are quick to respond if you have questions or concerns. I had a problem yesterday trying to get a new employee paid (which had absolutely nothing to do with Wagepoint). Instead of telling me "sorry, you need to fix this on your side before we can pay them", they came up with a resolution within three hours of me calling the customer service line as well as keeping me updated every step of the way. It involved a couple of other departments to sort it out so the speed of finding a resolution was amazing - just killer customer service by their entire team! Can't thank them enough and highly recommend Wagepoint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple to set up and extremely easy to use; easily exported into accounting software (Xero), therefore saving a ton of work posting manual payroll journals. It's also very cost effective compared to other providers. #### Cons It would be great if the departments assigned in to employees exported over to the department field in Xero. Department is noted in the description though, so it's straightforward to add it myself, but would be good if that was automated. I'd also like to see employee self-onboarding i.e. I enter name, SIN, salary and the employee gets invited to input the rest of the info. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/wagepoint-profile/reviews/?page=2) --- Wagepoint Reviews, Pros and Cons - 2026 Software Advice