Superb experience overall... wish all my experiences with SaaS providers was a strong.

Easy to use and good selection of reports. Easy setup for new employees and handy employee self-serve portal for paystubs + T4. As a small business with avg 10 employees Wagepoint is a low cost solution with all the features we need. Customer service has always been quick and great whenever needed. They responded quickly during the pandemic to incorporate federal wage subsidy programs which was amazing... saved us a tonne of hassle. Recently released ROE enhancements will be great when needed too.

Almost nothing we don't like based on our requirements.

I very much enjoy Wagepoint - and if there's any struggles or questions, the support team is a quick email away. Their support team finds you the answer and actually helps you, which is why I didn't bother using QBO's built-in payroll... Their support team is nowhere near as helpful as Wagepoint's.

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease. The auto source deduction remittances have also been a huge life saver - less things to worry about!

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

The customer service is atrocious; I have an email chain documenting unimaginable buffoonery. The height of their incompetence would be hilarious on a show like The Office: I emailed to confirm they weren't making tax filings for a quarter (as I was in the process of transitioning to a competent service). They left me a voicemail that unfortunately the filing had already been made because apparently I hadn't clicked the proper toggle on the website, even though I'd requested from customer service several months earlier that the filings be suspended. I asked to have the filings emailed to me immediately to confirm what was filed. They refused, saying it would be posted to my account within a few days (but after the filing deadline, of course). When the filings still weren't posted by then, I asked where they were. Another rep responded that they were under the impression I didn't want the filings made, so they hadn't been done. If I'd like the filing done, they would - but charge me $75 since it was a $0-filing. I called and reached a receptionist who claimed he could only take a message and was unable to transfer me to a human being. Roughly a day later, a 3rd company rep emailed to report they'd made the filing (for free bc of the "confusion" but w/o actually consulting me on how I wanted to handle the situation). When asked how they planned to address the late-filing penalties, they warned that the responsibility for timely filings was "ultimately" mine. Are you kidding me?

I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75. Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports.

It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other. Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing. Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified. Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100. Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction.

It is the only payroll software I use for my clients and is the recommendation I make to others when consulting on payroll software. Wagepoint is a great company with incredible people. In the past 18 months I have been using Wagepoint I have had nothing but incredible service and happy clients.

Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.

I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.

Ive been using wagepoint for over 3 years and I love it and use it with all my clients that need payroll services

Ease of use and excellent customer service and price

Possibly the fact that I havent integrated it with QBO but I havent tried recently

Very easy to enrol at the beginning, they make it easy to use.

I love that all all need to do is to enter everyone's hours and the rest gets calculated for me. No need anymore to calculate holiday pay, it's all populated.

nothing I can think of at this point in time.

It is very helpful with all payroll responsibilities and saves time.

I love the user friendly layout and ability to use this anywhere I am. And the customer service is wonderful! They are very helpful, friendly and knowledgeable and any problems are handled very quickly.

We have the odd challenge with any changes to the software made by Wagepoint connecting with our QBO software. But these are quickly addressed.

I always hated calculating stat holiday pay. Wagepoint takes care of everything. I don't have to submit employee hours or anything. They also take care of remitting the taxes to the government, another thing I hate.

Easy to adjust employee wages. Easy to add/remove columns eg. Commission, Bonus, Stat Holiday, etc... They calculate Stat Holiday pay. They remit the payroll deductions for you. Easy to create and view reports.

There was one time that I wanted to look up an employee's pay stub, but it had not been created yet. Not a big deal, but that's the only negative I can come up with.

Excellent customer service

Save time at calculating the holidays and issuing the Yearly reports to CRA

The communication is through email rather than phone

With the size of our plumbing company I'm thrilled with this product.

The ease of use is my favourite aspect of the Wagepoint software.

My wish list would consist of being able to flag reports that I use frequently. Not a huge concern but it would be nice to have your favourite reports section.

Terrific Canadian company - happy to have them in my tech stack!

Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great

The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments

Aside from the report period variation described above, Wagepoint has been very easy to use and the customer support (when needed) has been very quick and helpful.

-Very user friendly for business owners as well as bookkeepers -Easy set up and clean dashboard -Employees love direct deposit and ease of access for paystubs/T4's -Business Owners like the WSIB and Tax payments

We recently underwent a payroll audit and had to produce 12 months of reports. Although the source deductions must be calculated and remitted monthly by Wagepoint on the back end, the only reports available on the user side were based on pay periods. Since my client has weekly payruns, it was very tedious to download each week and the auditor was not thrilled having to consolidate it and try to match monthly remittances.

Wagepoint support team helped me a lot. They created customized GL for my client, created incomes and deductions codes for my clients. Whenever I have question, I always get help. I have learned a lot from the support team. So professional and powerful a team.

Easy to use, friendly, professional, functional. I real appreciate Wagepoint Support Team's help. The excellence of the support team is the top reason for me to recommend Wagepoint to my clients.

I hope the deductions can be imported in the near future. I like the earnings import function.

I really like the ease of setting up a payroll to run and how simple it is to pay hourly and salaried staff. Updating employee data is simple. I also like that a GL can be assigned to particular earnings or deductions. I also like getting the confirmation email after the payroll has been submitted as a peace of mind to know that it's been processed. Customer support, although only through email, is amazingly fast and often resolve an issue within two messages. Integration with other timesheet apps is easy and makes processing payroll that much faster. The online support documents are helpful when you need a high level or quick answer to a question.

I find the reporting is very limited - it would be nice to create a custom report with specific parameters, as well as a choice of output options on the report. Some reports are only available in a pdf format, which is not always the best option. I also find mapping the chart of accounts for accounting integration is difficult and it is almost impossible to find where an error is without involving assistance from Customer Service.

We switched our payroll from Ceridian to Wagepoint 2 years ago. I dreaded having to login to Ceridian because it was so archaic and not user friendly at all. It was so hard to find information. I could feel myself getting emotionally frustrated. I hated that I was asking my employees to also use such an outdated piece of software that would also cause them frustration and pain. Then I switched to Wagepoint and my biggest regret was that I didn't switch sooner. Wagepoint is sooo easy to use, it's incredibly automated and their team is incredibly helpful. I never have to worry about anything with Wagepoint. I never miss a payment, I never pay late because of a holiday. I love that it modern and easy for my employees to use. Using Wagepoint is the best decision I have ever made when it comes to payroll!

Automated. Payroll happens seamlessly every two weeks. Beautiful easy to use interface. Excellent Customer Service. I'm never late with payroll because of a holiday. My employees enjoy using Wagepoint.

I honestly have never come across a con while using this software. Anytime I've had a question I get immediate support.

Wagepoint is very easy to use and has always provide the most accurate info and reporting. Not only is it an amazing payroll software but their customer support is the best I've ever seen. I never have to worry about running into problems because I know that they will respond quickly and help me resolve and issues I have.

This software is extremely user friendly, it provides reminder emails, I am able to customize payroll and the deductions needed, and the customer support is the best I have ever experienced.

I do not have any complaints with this software. On the rare occasion that i have an issue, their customer support if on top of it. I never have to wait and always receive a quick response.

Wagepoint has been attentive to our needs and thorough with their service from the beginning when we started working with them in 2010. All the support staff are fantastic to deal with and the software makes the payroll part of my job a whiz.

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Xero integration does not work in the easiest way for all customers

Every day use is quick and easy and only takes seconds to input hours. Super useful and easy access to paystubs and T4's as well as employment info.

So easy to use and browser usage and localized employment info.

The App starts off with having a Pin set up for access, and no way to change said pin or set a new one Via the Browser.

I want to say a big Thank You to the support team! They saved my day many times!

1)processes are easy to follow and adjust. 2)Customer support team are amazing!!!

If I have to say one, sometimes it is hard to get reports as exactly what I want, but not a big trouble to me. Still functions perfectly.

Wagepoint support is AWESOME. They are quick to respond to my questions and needs, very helpful and knowledgeable, very thorough and honest in their answers, and so friendly! I would absolutely recommend this team to any small business owner, they are just wonderful.

Everything an employer needs for payroll Set it up once, and it automatically handles payroll going forward Changes are at your fingertips Very reasonable fees compared to other payroll companies Great communications regarding deadlines, changes with holiday paycheck timing, etc.

I don't know where to find everything in the software when I need to make a change - but that is only due to my lack of experience/training in the payroll process and infrequency using this product; this is where Wagepoint's wonderful support team comes in and talks me through, step by step, whatever I need.

Easy to use and most clients are happy with the product. Their payroll remittance compliance and accuracy of the information improves significantly over manual processing.

I like the auto-run feature for all salary business as well as the easy to use software for processing pay periods.

The cutoff of 9:00am PST can be challenging to meet. It is particularly hard to make work if you run a Thursday pay date after a Sunday pay period end. We run into issues with this when converting clients sometimes that result in pay disruptions for employees.

The service when needed is extremely professional, helpful, and we are assisted in a timely manner. Anytime we have made mistakes we were assisted immediately and effectively. I appreciate greatly the service they provide and would recommend users to this software. It is very important to run a business efficiently and when you need help and have any concerns it makes our business run much more smoothly to have these tasks completed fast and correctly. The staff are extremely polite, understanding, helpful and ready to assist in any way which we value greatly.

Software is extremely easy to use and navigate.

I do not have any complaints on this product since I have used for the past year.

LOVE wagepoint, always there to help and give assistance when you need it. Super easy and clean

Ease of use Clean interface Excellent service

Partner program New client setup and onboarding

Nothing but positive things to say

This software was so easy to use and so much better than our old payroll department which used to be onsite. Our payroll in never late, never has any mistakes.. human error is nil. we are also so thrilled with the customer service which answers immediately. Absolutely worth every penny!

Nothing - we love everything about this product