Worked w/ WCN for years, as a customer & as a partner, they consistently deliver measurable value

Pros

When I was the Head of Accenture's HR Technology Strategy practice, I would tell my clients that with SaaS it is really about partnership and to focus on the company: the vision, the road-map and the people who will deliver the services. Founders have a vision focused on delivering exceptional user experiences for recruiters, hiring managers and candidates. The results of this vision is a product that integrates the elements of ATS, TRM and Event Management into a single toolkit that provides a consumer like, friction-less experience. Many companies are good software companies, but a lot of good software companies fall short is on the delivery of the second "S" in SaaS: "Service". As head of HR Technology at an investment bank, I implemented the WCN's Emerging Talent product. The level of service and support that I received from WCN during the implementation, the launch and most importantly, post go live - was second to none. At Accenture, I never heard from any of the clients that I worked with that they had a bad experience with WCN's service. WCN are not just a team of software engineers, they are also recruiting practitioners.

An innovative and flexible ATS/CRM system

It has so far been pleasurable, we have had lots of good interaction with a number of individuals, all of which have taken time to explain, listen and come up with workable solutions to our recruitment process needs.

Pros

This is one of the more flexible ATS systems that I have used, the provider has the capability of making changes to customise it for our individual user experience and application flow. The fact the system is capable of handling multiple decisions for multiple streams has also saved us time and allowed for lots of automation which in turn saves us time and increases efficiency.

Cons

Some of the configuration can be complex and somewhat time consuming to initially set up. You do need to invest in the time to plan and scope what you need prior to any supplier sessions as they need to know lots of detail prior to building anything for you.

Lead Recruiter review

Our immediate contacts are supportive and offer advice as required and in a timely manner. We are included on development calls to improve the service Would like to be able to have knowledge of best practice - how do other companies use the system

Pros

Offer tools work well Managing applications and creating initial vacancies using templates is fairly straightforward We can self config some of our changes

Cons

We are unable to integrate video interviewing and/or teams invites directly through software. Interview function not as intuitive as we would like, needs several steps. There is an add on video interview function but this is unsupported and unsuitable for our business. Unable to quickly cancel an interview if an applicant has cancelled - need to record cancellation. Ad hoc interviews do not allow you to assign what state of interview it is, and this is important for reporting We are unable to bulk upload vacancies in a way that works for our business, and this is a large part of our recruitment Reporting functions are not always intuitive When managing duplicates, unable to assign the applicant email choice (systems wants to merge back to original email) this doesn't always work for applicant.

WCN provides a good customer service and has been a great partner through a large amount of change.

Pros

The software allows us to implement technically complex solutions which helps us navigate the regulatory environment in which we operate.

Cons

We cannot configure the system ourselves, while for big changes the depth of knowledge from the development team is necessary. For smaller changes (updating a recruiter list etc.), not being able to quickly do this ourselves and having to navigate pushes lengthens the delivery time.

Oleeo ATS System

Excellent, support and account management is always responsive. Customer Success team are well informed and able to help develop your first thoughts into improvements.

Pros

Quick and straightforward to implement, self configuration is simple to learn making the system as flexible as you could need.

Cons

Meets all of our needs so there is little not to like