When I was the Head of Accenture's HR Technology Strategy practice, I would tell my clients that with SaaS it is really about partnership and to focus on the company: the vision, the road-map and the people who will deliver the services. Founders have a vision focused on delivering exceptional user experiences for recruiters, hiring managers and candidates. The results of this vision is a product that integrates the elements of ATS, TRM and Event Management into a single toolkit that provides a consumer like, friction-less experience. Many companies are good software companies, but a lot of good software companies fall short is on the delivery of the second "S" in SaaS: "Service". As head of HR Technology at an investment bank, I implemented the WCN's Emerging Talent product. The level of service and support that I received from WCN during the implementation, the launch and most importantly, post go live - was second to none. At Accenture, I never heard from any of the clients that I worked with that they had a bad experience with WCN's service. WCN are not just a team of software engineers, they are also recruiting practitioners.

As a System administrator I have a large degree of control over the continual configuration changes required to keep the system up to date - when you need support with anything more substantial the customer care team are highly responsive.We have regular meetings with our Customer Success Manager to ensure we have utilizing all of the new features and adopting best practice tips.

Easy to build application process ensures we capture everything we need whilst making it easy for candidates to apply. Role based permission profiles ensures that for every internal type of user we can customise the system for their role in the recruitment process.Automatically create Microsoft Teams interview links for remote canidates.

Mobile app could be improved but most users use Oleeo on a laptop/PC

Our immediate contacts are supportive and offer advice as required and in a timely manner. We are included on development calls to improve the service Would like to be able to have knowledge of best practice - how do other companies use the system

Offer tools work well Managing applications and creating initial vacancies using templates is fairly straightforward We can self config some of our changes

We are unable to integrate video interviewing and/or teams invites directly through software. Interview function not as intuitive as we would like, needs several steps. There is an add on video interview function but this is unsupported and unsuitable for our business. Unable to quickly cancel an interview if an applicant has cancelled - need to record cancellation. Ad hoc interviews do not allow you to assign what state of interview it is, and this is important for reporting We are unable to bulk upload vacancies in a way that works for our business, and this is a large part of our recruitment Reporting functions are not always intuitive When managing duplicates, unable to assign the applicant email choice (systems wants to merge back to original email) this doesn't always work for applicant.

It has so far been pleasurable, we have had lots of good interaction with a number of individuals, all of which have taken time to explain, listen and come up with workable solutions to our recruitment process needs.

This is one of the more flexible ATS systems that I have used, the provider has the capability of making changes to customise it for our individual user experience and application flow. The fact the system is capable of handling multiple decisions for multiple streams has also saved us time and allowed for lots of automation which in turn saves us time and increases efficiency.

Some of the configuration can be complex and somewhat time consuming to initially set up. You do need to invest in the time to plan and scope what you need prior to any supplier sessions as they need to know lots of detail prior to building anything for you.

Interface is extremely intuitive and functional for high-volume applicant tracking. Admin interface easy to learn and provides ownership of base level system updates. Well-established training agenda. Leadership and support team are subject matter experts and leaders in their field - international client base brings broad perspective on best practices. True consultants in guiding the build for long-term sustainability.

Would like to see functionality built out to manage internal recruiting contacts that are integral to campus recruiting process, as well as additional onboarding features.