Paylocity software


145 reviews(4.0/5)
145 reviews(4.0/5)

Paylocity is a web-based human resources (HR) software solution suited to businesses of any size, across a variety of industries. Key features of this platform include payroll, core HR, benefits administration, time and labor and talent management. Paylocity is fully functional on mobile devices.

Paylocity’s payroll module includes custom reports, tax services and evaluation of compliance with the Affordable Care Act (ACA). With the pre-process register, users can preview, correct and verify employee paychecks before processing payroll. This module also includes payroll templates for new hires and data integration with third-party vendors.

Paylocity offers a self-service portal for employees, where they can access personal and company information. The core HR module includes over 100 reports, and users can write their own reports.

Paylocity is available only in the United States. Mobile apps are available for Android, iOS and Windows phones.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

145 Reviews of Paylocity

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  • TOdd from EMERGE Ministries

    Number of employees: 51-200 employees

    September 2018

    Paylcity Web Pay

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the Web Pay product. It works great. Very few issues. When I have a question I simply call and I get someone right away.

    Cons

    The menus could be a little easier to navigate. Edpsecially when going from page to page (page 1 to Page 2)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ryan from Shick Solutions

    Number of employees: 51-200 employees

    September 2018

    Best Web-based Pay & Benefits Portal I've Used

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I've only used PayCom before this as an employee so I don't have much to compare to, but as someone who appreciates digital access to all my benefits & pay data, Paylocity has all the bases covered.

    Pros

    Dashboard with everything you need as an employee right at your fingertips, great web app *and* mobile app (recently updated)

    Cons

    Nothing much of note, the web app used to be pretty antiquated but they have recently updated it to bring it more in line with the web experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • suzie from Waitr

    Specialty: Hospitality / Travel

    Number of employees: 5,001-10,000 employees

    September 2018

    Paylocity does not grow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When we were a smaller startup it was great, The features worked for us then. Would like them to get back to people as quickly as they can because we need those tickets closed

    Cons

    We have grown it has not grown with us so we are looking for another option. There needs to be a better place to upload and keep personal files

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Deborah from E3

    Specialty: Energy

    Number of employees: 11-50 employees

    September 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Daily use of the database is intuitive, and they provide training resources to help users learn the system.

    Cons

    First line customer service reps are typically great at answering simple questions, but can't help with complex problems. The company does have a knowledge base employed but the experts are not your first line of contact. It may take several emails with the first line person to get to someone who can really help you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Randi from AdRoll Group

    Number of employees: 501-1,000 employees

    September 2018

    Track your pay

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Makes it very easy for me to login and find what i was paid and track my time.

    Cons

    Can be a bit "old" feeling but other then that I really like it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • susan from Linkasink

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    September 2018

    Online Payroll Service Paylocity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, its a really good software for small companies.

    Pros

    VERY simple to use, Great for companies who do not have a large employee number or payroll demand. Can be used by anyone

    Cons

    Can not do the functions as a bigger payroll company, cant track paid time off, limited support, easy to input wrong information

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shan from Church's Chicken - SNSA Inc

    Specialty: Retail

    Number of employees: 201-500 employees

    August 2018

    Processing Payroll

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Processing Multi company payroll is a breeze. Multiple Users with assigned Roles. Multi States tax capabilities.

    Cons

    Support line always gets a voice mail. But they are prompt to call you back or inform you via email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Liz from Vital Therapies

    Specialty: Other

    Number of employees: 51-200 employees

    August 2018

    Paylocity review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is better than keeping a spreadsheet.
    It is a good tool for a small company that needs a VERY basic HR system.

    Cons

    Limited functionality.
    Difficult to navigate.
    No ad-hoc reporting.
    It is hard to go from a sophisticated system to this one. Very frustrating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Catharine from VCA INC.

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    August 2018

    Full Administrative Access User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Paylocity is by far my favorite for HRIS/Payroll/Benefit Admin. I've used ADP, PeopleSoft, Kronos, Quickbooks, Intaact, OneDigital, etc. None of them compare to paylocity. I've noticed other vendors refer to Paylocity as outdated and only being great in payroll. I disagree and found that they could not back up their claims. Reality is that other companies can't find any real reason why their product is inferior so they try to blame it on being "modern" with focuses on the other modules. It really isn't the case with Paylocity. They know what they are doing and it works so easily with any industry.

    Pros

    User friendly, best customer support, great for reporting and creating new processes. They support team are MASTERS in using the software. I have never come across a company with this good of customer service. When my rep isn't available, her entire team is. Their communication is unmatched. Plus they walk you through each and every step. There's no rushing.

    Cons

    like all companies, new modules stem from multiple requests. If they see a demand for a feature by different groups, they will move it forward. If the demand is only coming from one company, it is harder to get that new feature created.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sharon from HR Unleashed

    Specialty: Consulting

    Number of employees: 1 employee

    August 2018

    Solid Payroll & HRIS Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Relatively easy set-up and it has a module for most things you would want to add on - time & attendance, benefits w/carrier feeds, performance management, etc...

    Cons

    It can take a few days to drill down with the customer service to get the answers/help that you need. My experience has been that the first response is not necessarily accurate and after you get them to ask around or check with a supervisor you get a better response with options for what you're trying to solve for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Great UI

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Wonderful UI for understanding your total compensation picture. Breaks everything down in a digestible form.

    Cons

    Not always easy to figure out where everything is located on the website though including where you can download necessary documents.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chandler from Anderson Paper and Packaging Company

    Specialty: Distribution

    Number of employees: 51-200 employees

    August 2018

    Paylocity has a great online portal, but their is a learning curve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I enjoy Paylocity, but their have been multiple instances that I've submitted something to my support team to take care of and it never got done, so I had to do it all manually myself. This included Schedule implementation of PTO/Sick Accrual balances, ACA reporting fixes, etc.

    Pros

    I like that Paylocity has moved us from manual time cards to an all electronic punching from a kiosk that spreads the company responsibility to managers and employees instead of relying on one person to manually calculate and monitor everything such as PTO/Sick/missed Punches/ absences/ OT rounding/ACA requirements etc. The program gives you a lot of good reporting features and processing payroll is relatively intuitive. Have very kind support staff to call and the wait time to speak with someone is very quick, unlike some other companies that I have worked with that took 45 minutes to speak with someone regarding our payroll which is time sensitive. They also do not rely on D&B ratings for Net Pay Liability Cap before requiring reverse-wires.

    Cons

    Their portal has a lot of functionality, but most of the time I am having to call the support team to check on why something didn't work/get implemented and they have to guide me through a process that was never brought up during original implementation. Some times when I request new schedules or fixes we get incorrectly billed and the fix never gets completed and no follow-up after they inform that they will look in to it further.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jen from TRE

    Specialty: Non-Profit

    Number of employees: 201-500 employees

    August 2018

    Great for smaller companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Paylocity is good for a smaller organization. As we have grown (more than 300 ee now), I don't feel they have the capacity to keep up.

    Pros

    Paylocity was a good system when we had less than 200 people. Their ACA support is top notch. Their web benefits solution is very good and easy to use.

    Cons

    Paylocity will implement changes and not notify the users. Paylocity has lost data twice which makes me quite uneasy. The performance management is not as flexible as I'd like.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jason from Pepin Academies

    Number of employees: 201-500 employees

    August 2018

    The software works and customer service is excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our experience has been great. We moved from the big three letter company and have been very happy. The customer service experience is night and day compared to our old payroll company.

    Pros

    I use WebPay for all of our payroll needs. We are able to separate locations, job codes and have different pay rates for different codes for the same employee. Imports from WebTIme all of our hourly staff members with minimal oversight. Reports are useful and robust.

    Cons

    I wish they had an education version that would show what an employee earns based on a school schedule rather than on a typical annual schedule for traditional businesses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kristie from OACT

    Specialty: Healthcare / Medical

    Number of employees: 51-200 employees

    August 2018

    Software is fine but do not like their reports.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how the software is accessible (cloud base). I can work from anywhere using my ipad. If i have questions there is always someone there to answer.

    Cons

    Implementation was going well and then my account representative went on FMLA leave and the other account reps I had were not as helpful. There are still functions on the software that I am not utilizing because I never received follow up calls. I came from Quickbooks and it's difficult to reprint a lost check.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Pays my employees!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Well, I like that after reviewing payroll - I can search for any mistakes or errors. Any changes that need to be made can be done in the batch with ease. I especially like the audit function that gives you an extra alert in case there are too many hours recorded for an employee, negative amount of time taken etc.

    Cons

    The only issue is - once the batch is made and there needs to be changes made to the timecard - you would need to go back to webtime, change the time card and then go back to webpay to make the batch change. Once the batch is made, any changes in webtime do not get carried over. Which is understandable, but - still gives you an extra step to make. One other thing, although I appreciate the efficiency and timeliness of our payroll getting pushed though - I wish companies are given a 30 minute delay before payroll is pushed through in case there are any mistakes, you would have time to call them before it's processed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marie from Trico Corporation

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    August 2018

    Flexible and scalable - lots of features available, but simple to use if you don't want all the features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is a lot of flexibility for customizing the system to our needs. After the initial learning curve, it is super simple to make changes on the fly... add earnings codes, set up new departments, etc. I also really like the employee Self-Service Portal - I can customize what an employee can view & even add external links (useful for benefits enrollment). With the onboarding module & ability to upload employee documents, we now have virtual employee files! The price is very competitive with our last providers price, but the value is FAR GREATER!

    Cons

    Not sure this is a con, but if you don't like a self-service model, I'm not sure what the phone support is like. I've found the online resources to be very helpful and I like figuring things out on my own, so this is the perfect fit for me!

    This review was submitted organically. No incentive was offered
    Review Source
  • Kimberly from Otis Eastern Service, LLC

    Specialty: Construction / Contracting

    Number of employees: 501-1,000 employees

    August 2018

    Implementation Superstar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked the features of Paylocity was a hybrid of Paychex and ADP together, yet so much simpler to use. The implementation was quick and a seamless process, unlike any other payroll implementation I have ever encountered. They truly build the platforms with you so you have a great understanding of the product.

    Cons

    There isn't much I can say negatively about Paylocity. I truly liked the functionality of the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Glenn from Anderson Paper & Packaging Co.

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    August 2018

    Good System If Your Staff Is Tech-Savvy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend Paylocity for more tech-savvy companies, as it relies heavily on users to take control of their time off requests, sick days, and ensure the accuracy of their time card. Personally I like it because it removes the need to see an HR person for everything, but for those employees who are uncomfortable with technology it can be a difficult transition.

    Pros

    The support is mostly good, and the implementation was relatively painless. They were able to import the data from our previous payroll processor and they have been flexible about adding additional policies and changes we've needed since our initial switchover.

    Cons

    Since our initial deployment of the service, we've had some issues getting support on important issues, like new state laws that impact our payroll processing and time-off accrual rates. This can be frustrating because someone will tell us they are working on it but we might go 2 weeks before getting any resolution to what should in theory be a relatively simple change.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kirsten from Barefoot Networks

    Specialty: Software / Technology

    Number of employees: 201-500 employees

    August 2018

    Interactive interface - stops there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is simple but attractive - however that all stops as you click your way through your profile

    Cons

    The "time" function on the application is always wonky - I have Hourly employees that try to use the clock in and out function and It does not work like it should

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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