Paylocity Software


 

Paylocity is a web-based human resources (HR) software solution suited to businesses of any size, across a variety of industries. Key features of this platform include payroll, core HR, benefits administration, time and labor and talent management. Paylocity is fully functional on mobile devices.

Paylocity’s payroll module includes custom reports, tax services and evaluation of compliance with the Affordable Care Act (ACA). With the pre-process register, users can preview, correct and verify employee paychecks before processing payroll. This module also includes payroll templates for new hires and data integration with third-party vendors.

Paylocity offers a self-service portal for employees, where they can access personal and company information. The core HR module includes over 100 reports, and users can write their own reports.

Paylocity is available only in the United States. Mobile apps are available for Android, iOS and Windows phones.

 

Paylocity - Self-service portal
 
  • Paylocity - Self-service portal
    Self-service portal
  • Paylocity - Time clock
    Time clock
  • Paylocity - Impressions
    Impressions
  • Paylocity - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

65 Reviews of Paylocity

 

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Software Advice Reviews (43)
More Reviews (22)

Showing 1-20 of 43

Michael from Diversified Conveyors Inc.
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

I has been helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything can be done electronically and reduce paperwork. I can run reports easily; a lot are already created in templates.

Cons

The information being captured from the recruiting module for different recruitment companies isn't available or sometimes incorrect.

 
 

Francine from Legal Services
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Good system for a small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Being able to call for assistance and reach someone who could help was fantastic.

Pros

This software is fairly intuitive and has good reporting functions. The ability for employees to make updates to their own data (address, deductions, etc) is very nice, and only requires that I approve the changes rather than having to enter them myself.

Cons

The time and attendance module did not have fluid flow of information to the payroll module; meaning available PTO shown to the employee was not always what was available.

 
 

Catharine from VLink
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

My Favorite System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User friendly, nice interface, fast system

Pros

Customer service is the best I've ever encounters. The system is so user-friendly that new users become professional within a short time frame

Cons

When asking for a new feature that hasn't been created, we have to wait until others are also showing the request is becoming a popular demand

 
 

Donna from St. Louis Symphony Orchestra
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Good solid payroll provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use. Great basic payroll system that's easy to understand and navigate. A good value for a basic system.

Cons

Lacks bells & whistles. System training is locking. Questions of any substance cannot be answered by the presenter.

 
 

Scott from UFCU
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Paylocity is a good sound basic payroll and HRIS system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nothing wrong with it. But not the overall most mature system. In 5 years it will probably be awesome.

Pros

Ease of use and customer service is pretty good. From a cost perspective they are very competitive.

Cons

The extras like performance management and ATS areas are too basic and not mature. The sales people are a little to eager.

 
 

Annette from AAI
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Does the job but could be more user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

time off section is very confusing for employees

Pros

has most needed functions in one place - time off request and approval, reviews, benefits, payroll details which eliminates many questions.

Cons

not always user friendly. the time off accrued section is quite convoluted and difficult to interpret. Passwords are difficult to remember

 
 

Angie from Strategic Property Management
Specialty: Property Management
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

No customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company has been with Paylocity for 6 years and I've been there for almost 2 years. I did not receive formal training with this software, so I asked for it. They're response was "we have on-demand training online, administrator, and employee guides." Don't know how much my company paid initially to partner up with this company, but whatever the cost, definitley not worth it.

Pros

CSR's are nice and friendly, and always make you feel like the problem is resolved, only to be disappointed when you find out it's not.

 
 

Katie from Great Lakes Petroleum
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Good Product/Bad Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good company easy to use website

Pros

Great product, easy to use and move through
Always have training on all of the new parts that are added to it weekly to keep up with competitors.

Cons

The only con I have seen is the customer service. We had issues with the team that we were given and had to complain for about a year before we were switched to a new group but now it is much better with the new group//

 
 

Jennifer from Community West Bank
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Easy to Use, Lacks Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Third party products integrate easily, modules and dashboards are simple and user friendly, includes tons of standard reports

Cons

Customer support has been steadily declining. We've been tossed around to at least four different account managers in the past 18 months, and if we get a good one they get promoted or leave, so we end up with someone that barely knows the system better than we do. The response time to questions we submit via email has also worsened to more than 24 hours for a simple reply for clarification. We don't even bother trying to get help from our assigned account manager, we just call the 800 number and hope whoever picks up will be able to resolve our issue. If we call back with the same issue and get someone else, we sometimes get a different answer.

 
 

Emily from Hospital & Health Care
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Paylocity is not for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked that the system was esy to get used to and easy to navigate. The system was workable and customizable as well

Cons

Customer service was the worst. I don't think it was the people but the fact that it was a small company taking on too many clients.

 
 

Tara from TANCO Engineering
Specialty: Construction / Contracting
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

ATS, HR & Payroll all in one!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to navigate platform, cost effective, provides advantages for recruiting, HR & payroll all in one platform

Cons

For job postings, user must have subscription with 3rd party sites. Then the jobs will post publicly.

 
 

Donna from OpTerra Energy Services Inc
Specialty: Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Easy to learn, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Customer service is quick to respond. I would recommed it for companies with under 500 employees

Pros

Paylocity can be setup to reflect the specific needs of your company. It is easy to learn and to use.

Cons

Some fields require specific attention to detail to work properly. The self service portal is not intuitive-it has to be explained to users

 
 

Beth from Workwell Occupational Medicine, LLC
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Always room for improvement, but near top knotch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Amount of functionality of system for dollars spent. It is a good system, and the implementation process is very organized and has a high level of customer support. This was my 2nd implementation of Paylocity at my employer...and both times they did not disappoint.

Cons

As the title of the review states, there is always room for improvement in any HRIS...but Paylocity does a great job in taking a hard look at issues and resolving them timely.

 
 

Shelley from WorldWide Logistics
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

HR Generalist (non-Payroll) using Paylocity

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I'm able to access variety of information regarding our employees and print basic reports needed in HR.

Cons

A bit clunky and not real user-friendly in terms of generating your own reports.
Did not like ATS - not robust enough for our needs.

 
 

Tori from Integrity First Financial Group
Specialty: Banking
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Alright Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly and does have step by step flows. Good price and works well for payroll. I would recommend for smaller companies.

Cons

It has been a few years since I have used but it seemed outdated even at that time. I would say it is not that great for high volume or large businesses, at least the version we used.

 
 

Amber from Dowding Industries
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

I love Paylocity!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very easy to complete Payroll. It typically only takes me a couple hours and I never have any errors.

Cons

I hate running reports. They are very complicated and I hardly ever wind up with what I was trying to accomplish.

 
 

Alexandra from BiggerPockets, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Affordable, Variety of Features, Not User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Very affordable, especially for small businesses
- Includes a lot of great features including a performance review system

Cons

- Not very user-friendly
- Lack of competent customer support
- Employees have issues logging into the software consistently

 
 

Emily from Blackford Dental Management
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great for small or uncomplicated structures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The platform was easy to learn and easy to use. You could look up employees in many ways. Reporting was easy.

Cons

The system is not easy for businesses with multiple entities. Searching for and creating entities was difficult.

 
 

Joel from CHNJ
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

It has great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ability to customize documents and ability to export to a variety of formats. Self sergice portal am

Cons

Customer service not that friendly, may need to work on teaching customer friendliness. You have to think like a programmer

 
 

Debra from Vector Software
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

easy to navigate and find necessary information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good Product

Pros

What do we know (and not know) about using paylocity? Cannot be answered until we attempt to obtain information and establish outcome-related analytical performance goals in using the product, thereby evaluating the outcome of the data within the system.

Cons

What are the pitfalls associated with using paylocity? Evaluate all of the results before being able to figure out what the cons are.

 
 
 
Showing 1-20 of 22

Phillip from Mini Systems

October 2017

October 2017

Effective way to track employee time and pay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None compared to other like software

Pros

Does what you need to track employee time and pay rates. Can do other features need in time approval.

Cons

Difficult to navigate and find need info. Compared to other similar software, I find it difficult to figure out what Im looking to accomplish.

Source: Capterra
 

zackery from Daedong hi-lex of america
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great interface and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to enter and track vacation time. And see the past checks

Pros

I am able to see all employees hours and if the are clocked in. The ease of each employee to enter for vacation days is nice as well

Cons

They only cons that i have found with this software is to search for past checks. I would just like to see pictures instead of just dates

Source: Capterra
 

Adam from Gladiator Law Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Does what I need it to but there are better options available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It processes payroll down to the local level accurately and on time. The system can also track employee performance which we use for routine employee reviews. It is nice having an all in one solution for my HR needs.

Pros

The customer service is fantastic and really easy to work with. I like the company. As to the software, it does what I need it to. They process the payroll on time and without errors. Getting it setup can be time consuming but once it is setup, fairly easy to use. I am also an internet based business with employees in several different states. They are able to process payroll for all of the tax jurisdictions down to the local level. The software saves me countless hours every month/year.

Cons

The software doesn't 'just work' for a couple of reasons. The first, you can screw the system up and there are plenty of ways to do so. You have to know how it works, so the system isn't dummy proof. Second, there are a few items where you have to game the system to get it to work. As in, if you don't put a check mark here it won't do what you want but it isn't intuitive enough to know you need that check mark.

It isn't the best for small business. And I do get the feeling the system is built for larger enterprises. There are a few minor features missing that I have used in other systems that help run a small team. Like being able to sync my outlook calendar to PTO requests or birthdays. You can export those dates, but it won't automatically show up in your calendar like other systems do.

While there is a portal for employees, my employees have a hard time understanding how to use it. It isn't super complicated but also not super intuitive. I don't have a problem as the administrator of the system because I am in there all of the time. But for employees that might log in once every couple of months, it can be kinda annoying for them.

Source: Capterra
 

Carmela from Long Range Systems

July 2017

July 2017

A million times better than other payroll software programs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

WebPay is easy to use both for the admin and for the employees. It's layout is very intuitive and any time something is unclear, there are so many easy options for assistance. Every page has detailed searchable user guides readily available. Customer support is also amazing if you ever need to call in.

Cons

There really aren't any major areas that I would say I don't like much within WebPay. It's a great product overall.

Source: Capterra
 

Donna from Paramount Marketing Group LLC

July 2017

July 2017

Basic application works well. However buyer beware - if you have more than one pay frequency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Payroll changes are easy. Integration with our 401k provider and Employee Navigator for benefits enrollments/updates works well. Support usually answers quickly.

Cons

We have exempt employees on semi-monthly pay group and non-exempt employees on bi-weekly pay group. The PTO tracking system does NOT WORK with this configuration. Their only "solution" is to run a report each time you process payroll to see which employees have a PTO anniversary that falls within that period and enter a penny check if they aren't part of that particular pay run so that their PTO will reset. It is absurd to base PTO rollovers on whether or not an employee got paid in the payrun that includes their anniversary. And an employee shouldn't have to wait for payrun to see their new balance - ie if your anniversary is on 6/3 but payroll runs 6/15, you can't see your correct balance until 6/15. Further, it took more than 6 months of complaining that PTO accruals weren't working properly for them to finally admit the issue. Got many many different answers depending on who I talked with. However, they say this is a perfectly logical way of handling and have no plans to revise the process. Software should never require such a manual operation. Funny it will clear the old balance, but it won't update with the new bank of PTO hours. This has been a nightmare, and we are looking for alternative solution. A shame since we like most of the other features. I will say that the reports system is not very good either. You can convert some reports to Excel, but they do not format in a way that makes sense. Looks like a .pdf got dumped into a spreadsheet.

Source: Capterra
 

David from Centerline Solutions LLC

June 2017

June 2017

Paylocity is a very powerful and very customizable payroll solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paylocity has enabled our organization to export very complex and detailed GL import files for the payroll journal entries. No other payroll software we looked at (Paychex, ADP, Quickbooks) offered functionality that even came close. Furthermore, they post the charges and refunds to our bank in bulk charges (by payroll) which makes the reconciles much easier and the tying out of the transactions to the payroll Journal Entry quick and easy. In my experience with ADP for example, there were hundreds of transactions that would hit the bank and I would end up calling customer support almost every payroll to determine what the charges were actually for.

Cons

Creating custom reports can be, at times, more confusing than I would like. That said, I have successfully created many custom reports and a lot of the difficulty is due to the number of earning, tax, and deduction codes that we have (164+ different types of earning, taxes, and other deductions).

Source: Capterra
 

Leonard from Arcadia Publishing
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The platform theory is great, but everything has to work in order to maintain efficiency.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Processing and submitting payroll through Paylocity is the quickest and most intuitive I have ever used.

Cons

Unfortunately, for being a software company there is way too many "glitches". One of the biggest issues I have seen is there is some sort of IT glitch in PTO accruals. The time off policy calculates earned PTO some times then other times it's non-existent requiring a call to the call center to be researched. Recruiting and on-boarding doesn't always work and the obstacle seems to always be someone else fault. Reporting library is the worse I have ever used; not user friendly or practical. Paylocity has a problem with following through on sales promises.

Source: Capterra
 


May 2017

May 2017

Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paylocity has decent functionality. A number of different features, including payroll, human resources, benefits administration.

Cons

Customer service can be very frustrating. Also, the differences between Web Time and Web Pay can be very confusing. The site layout is not very user friendly, and there are often elements that should be in the hands of the company administrator, but require Paylocity to make changes on their end. We are currently researching alternatives.

Source: GetApp
 

Saily from Atlanta International School
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Our school uses Paylocity to manage our payroll and we are very pleased with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1. Secure processing of payroll
2. Excellent reporting capabilities
3. Assistance with quarterly payroll taxes reporting and filing
4. Optimal internal controls for payroll processing duties

Pros

Paylocity is easy to use and allows our school to effectively manage a payroll of 200+ employees on a by-monthly basis. You can rely on pre-designed reports or you can create your own report depending on your needs. Our customer service representative is very responsive and knowledgeable about Paylocity's features. Our employees can create personal accounts to track their paystubs, W2 forms and payroll information. Our school also uses Paylocity services to complete Federal and State taxes quarterly reporting which is very helpful because we can rest assured that reports are being filed on a timely and accurate manner. Their processing fees are very competitive when compared to other providers. Overall, we are very pleased with Paylocity.

Source: Capterra
 

Casey from Harris & Sloan
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently made the switch to Paylocity. We've used the web pay system to successfully run multiple payrolls. The auto-pay feature is a time saver. I no longer have to deal with dual entry of information. The system is easy to use. The options are endless. You can tailor it to meet your specific needs. I am so glad we made the switch to Paylocity!

Pros

Ease of use. Infomatics are superior to other products on the market. Can customize to meet your specific needs.

Cons

I really like the software. I wasn't expecting such a tedious implementation process.

Advice to Others

If you are looking to make a change from your current payroll provider, I would recommend you take a look at Paylocity. I am so happy I did.

Source: Capterra
 

sonya from TASC, INC
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is very user-friendly, self-explanatory and no direct issues in the programming. I would recommend this product to any business in need to timekeeping.

Source: Capterra
 

Paula from Lpp

January 2017

January 2017

Decent system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not the absolute best platform, but it does its job. It would be ideal to have performance reviews and other functions to sync to employee profiles on web pay instead of using different software.

Source: Capterra
 

Stacey from The First Tee of North Florida

December 2016

December 2016

Not thrilled with the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No one from the company can figure out why this doesn't work on my galaxy s7. But it works on iphones. I use it at my desk. Sometimes without an error the time sheet wont accept a time even though it has been done exactly like the others. I'll have several people review it and they say they can't see an error. Finally, my boss will have to enter my time.

Source: Capterra
 

Andrew from The First Tee of North Florida

December 2016

December 2016

Webpay Critique

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paylocity is a great program for businesses, but it was not designed for an organization like ours that has multiple cost centers. It is a great all-inclusive service for employees clocking in and out at 1 or 2 facilities. The customer service has been great and figuring out workarounds to suite our needs.

Source: Capterra
 

Kyle from The First Tee of North Florida

December 2016

December 2016

Paylocity Web Pay Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Web pay has taken some time to get use to. Running reports needs to be easier because selecting the information you want is not easy.

Source: Capterra
 

H from Federal Credit Union
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent product and will adapt to a growing organization. The product is very user friendly and the mobile app is great for on the go team members.

Pros

Adapts to your organization, the multitude of reports and mobile app.

Cons

Sometimes it runs very slow

Advice to Others

Great for a growing organization

Source: Capterra
 

Ariel from Winston Industries

November 2016

November 2016

Webpay is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Webpay is very helpful. Finding the correct report for my needs is my only difficulty so far. Overall great purchase.

Source: Capterra
 

Shelley from Winston Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

We love Paylocity!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started in WebPay in June of this year. It has been a relatively seamless experience especially switching from doing our own payroll to outsourcing it.

Pros

WebPay has a large amount of reports that are easy to pull and use. Their customer service is very responsive and easy to get in touch with either through email or phone call.

Cons

I know it's probably necessary but there are so many screens that sometimes the information can be overwhelming if you aren't sure how to use it.

Source: Capterra
 

Grace from Atlas Informatics

November 2016

November 2016

So Far So Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A few months ago I was given the responsibility of running payroll. Without having previous experience processing payroll I was concerned I was up against an impossible task. Webpay is intuitive to use, and is a pretty slick tool in my opinion. Haven't been in the Payroll game for long, but so far, so good with Webtime. The support provided by their team is phenomenal; they're patient and kind and helpful. I do wish there was a chat feature but that, at this juncture, is my only complaint.

Source: Capterra
 

Shivani from Taulia Inc.

October 2016

October 2016

Web Pay is not the way to go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched our payroll over to paylocity web pay 3 years ago and i still dont feel 100% comfortable with the system. Over the years they have definitely improved the user experience and the overall look of the system and made it easy for employees to use. From the admin side it still has its downs. Mainly their customer service - We often rely to our representatives at web pay to give us guidance on how to do things but often find that they are unable to give us advice and ask that we "speak to our tax person." As a smaller company we do not have a personal tax person available to ask questions.

There are alot of features that are also very manual which I am not happy with! For example updating managers for each individual has to be done manually by going into each profile instead of uploading a spreadsheet which would make my life alot easier.

Overall my experience using web pay hasn't been ideal. I think it works for now but in the long term I don't think it is scalable!

Source: Capterra