Paylocity Software

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FrontRunners 2022

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About Paylocity

Paylocity is a cloud-based human capital management (HCM) platform that provides human resources and payroll management tools to help businesses manage core HR functions. Key features include payroll processing, benefits administration, time management, talent management, employee engagement, an integrated applicant tracking system (ATS) and data insights. Paylocity’s payroll module allows businesses to simplify payroll operations, automate processes, and stay tax compliant. With expense management, payroll administrators can eliminate spreadsheets and payroll calculators by automatically pulling expenses into Paylocity. With the pre-process register, users can preview, correct and verify employee paychecks before processing payroll. Businesses can also utilize Paylocit...
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Paylocity's Compliance Dashboard will change the way you view compliance. Through its intuitive interface, stay on track with your company's data completeness and visualized important employee compliance items, all in one place.

Paylocity User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 620 reviews

Michael

Company size: 10,001+ employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2022

Very Modern Payroll App

User Profile

Sarah

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Slow but thorough

Personablity and productivity were high on their good side and the overall flow and application of the app or desktop site were both high positives, and even though you had to wait 48 hours usually for a response, when you needed help you at least know they're reliable and responsible...even if they're not hasty.

Pros

This company had excellent rollout of the product into the work environment with the most amazing customer support I've ever received. Training and utilization were easy to understand and execute, with very little hiccups at all. Their app is colorful and keeps you very updated on your progress and profile management issues!

Cons

There wasn't an easy way to find answers to questions "fast", you would always get a personable and functional response to your questions from a real human who knew your name, but sometimes an immediate assist is more important than an overly communicative/thorough one.

Whitney

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Decent System but still lack luster

Its been ok. I've been able to use it to the best I can and show the employees how to use it. The software for the most part is easy and most people like it better then our old product.

Pros

My favorite thing about the software is Community, Onboarding and Recuriting. Community is a super fun tool that allows our employees to connect with each other with has been difficult throughout the pandemic. Onboarding is easy and fun and recuriting is a piece of cake! I love being able to everything in one system. We love the mobile app too!

Cons

PTO is very confusing to track and to allow employees to understand. In order to add on anything it takes forever and the Self Service Portal looks a little out of date.

Reasons for choosing Paylocity

Sales Team didn't pressure our upper management.

Reasons for switching to Paylocity

Old System that was out of date.

Anonymous

Company size: 501-1,000 employees

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2022

Easy to use UI on top of siloed applications and databases

During the sales cycle it was committed to have a lead account manager. Once the contract was signed and from the first kick off call, we soon realized there are silos of people and not one account manager. For each application area that was implemented we had another contact that had to be keep up with. We implemented: HR & Payroll, Time & Labor, Benefits, Performance, Recruitment, etc. In total we were interacting with 20+ people that did not do any knowledge transfer/collaboration. You should also note, that every call with be recorded during your implementation. Paylocities idea of application support is to send an email of feedback note into a black email box and then there is no visibility to the person who entered the issue to begin with. I would not recommend this product for a larger employer that has complex HR requirements.

Pros

End users find mobile app and scheduling easy to use.

Cons

There is no concept of a test system (even for additional licensing), there is only the option of a production tenant. This impeds the ability to test a process before it is deployed to application users. There is no system architect that is available from Paylocity that can explain the overall architcture and the integration points. This was requested several times and there is no central data model that is utilized accross the applications. Therefore employees created in HR & Payroll are duplicated in Time & Labor. There is a ton of manual data entry and verification if you are planning to implemented HR & Payroll and Time & Labor. Support processes are not meeting expectations Paylocity set for SLA's

Reasons for switching to Paylocity

Company was growing and implementing new HR policies, procedures & culture.

Leslie

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

January 2022

Robust System- meets most HR needs

When service is good it is great however the same can be said when the service is poor.

Pros

Robust system that continues to be developed to meet the needs of growing company and HR needs. [SENSITIVE CONTENT] is a great customer service rep

Cons

Often after a new facet is launched there are errors. The test team needs to fully test the functionality before launching. Turn over appears to be high with reps and our current rep appears to be stretched.

Reasons for choosing Paylocity

more robust system and cost

Reasons for switching to Paylocity

Did not meet the needs of company

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