Paylocity is a web-based human resources (HR) software solution suited to businesses of any size, across a variety of industries. Key features of this platform include payroll, core HR, benefits administration, time and labor and talent management. Paylocity is fully functional on mobile devices.

Paylocity’s payroll module includes custom reports, tax services and evaluation of compliance with the Affordable Care Act (ACA). With the pre-process register, users can preview, correct and verify employee paychecks before processing payroll. This module also includes payroll templates for new hires and data integration with third-party vendors.

Paylocity offers a self-service portal for employees, where they can access personal and company information. The core HR module includes over 100 reports, and users can write their own reports.

Paylocity is available only in the United States. Mobile apps are available for Android, iOS and Windows phones.

Self-service portal
Self-service portal

Self-service portal

Time clock

Time clock

Impressions

Impressions

Multiple devices

Multiple devices

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8



161 Reviews of Paylocity

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 161 reviews

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Alec from Lessonly

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Love This

Pros

From a user perspective it is really easy to find the things you need (paystubbs, W2 etc) Additonally, the security is strong.

Cons

Once you get into the portal the UI is a little stale. Sometimes I wish they screen had a little more flair and style to it.

Review Source

Izabela from Legacy.com

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Great

Pros

Paylocity is easy to use. Our employees do not seem to have any issues with clocking in/out or looking at their accounts.

Cons

The website requires that you do a second verification after logging in/out a few times. It can be a bit tedious.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best platform for Paylocity

Pros

The ease of use and the amount of data you can enter for employees.

Cons

Customer Support when needed. The program itself is fantastic.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good product but lacks some resources

Used to replace paper pay stub in conjunction with Paylocity web time. Provides some good tools for associates as far as reports and history, w2 production, etc.

Pros

Fairly easy to use and navigate. Good reports.

Cons

The site goes down a lot and that can be an issue.

Review Source: Capterra

Sonya from Earth Friendly Products

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

October 2018

Paylocity WebPay Review

Pros

The best feature of Paylocity's WebPay is being able to see your own or your employees' pay histories. This makes it easy to address issue if/when they arise.

Cons

The feature I like least about Paylocity's WebPay is the delay that exists when dealing with vacation and PTO. Remaining days available are not shown real-time, only after the pay period is over.

Review Source: Capterra

Jennifer from The Austin Centers for Exceptional Students

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good for the money

Pros

It is easy to navigate through the different areas.

Cons

Reporting options are not the best and they generate in strange formats

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good overall HR tool

Pros

This is a great tool for smaller sized businesses that need an all in one HR tool. Really covers all the basis in what you need for PTO/Pay/Benefits/etc.

Cons

The mobile app and website is not the easiest to navigate and use, however it is still relatively user friendly

Review Source: GetApp

Nicole from Design Air, LLC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great support and site

Pros

We are new to Paylocity and love both the website and app. Employees are able to edit personal info as well as update accounts and taxes easily.

Cons

On the administrative side there is a learning curve as the functionality is very different than our prior system. There are a lot of options, and at times can be overwhelming. Great training and step by step materials to help new users.

Review Source: Capterra

Mariam from Hunter Vision

Industry:  Healthcare / Medical

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Online Payroll Service

Pros

Easy to use and nice platform. It's easy to to see time cards, view pay stubs and track your time. It's good for start-ups or small companies.

Cons

There is limited functionality and could have some upgrades. Definitely room for growth as far as functions.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Accurate information for accounting

Very beneficial as it is easy to use so easy to teach.

Pros

The employee end is easy to use so if there is a missed clock in or an issue with one of the rows we can easily have it corrected quickly. The fact that the employees can also do this through the app after hours helps us on the back end as well.

Cons

The cost center drop downs could be a little more easier to assess as well as the notes but overall I do enjoy this program and it does make things easier.

Review Source: Capterra

James from Noise Barriers, LLC

Industry:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Use this product every day for payroll

Pros

Can provide simple solutions to complicated problems. Anyone in our company can login and track hours

Cons

Daily reporting can sometimes be a drag. Weekly and monthly reports always seem to tell a better story

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

It works, but it's nothing special

Pros

The interface is clean and simple, and the app doesn't take up too much space on my phone

Cons

There isn't anything about the app the particularly stands out, there isn't any reason to use it if your employer doesn't use it

Review Source: Capterra

Melissa from AAM

Industry:  Other Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

If you JUST need payroll software, they are OK. If you need a Payroll partner, you'll be better off shopping elsewhere.

Pros

Platform is user friendly, good look and feel but offers just about what every other payroll platform offers. Nothing to wow you.

Cons

Support is lacking. Issues go MONTHS without being resolved. Emails and requests go unaddressed. Some responses to questions are completely off base. Very poor customer service, lacks personal touch. High turnover on customer touch point positions. As a manager, they are extremely frustrating organization to work with, and in my experience, have little payroll knowledge but a decent payroll platform.

Review Source

Robbin from Bryant Crematory Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

So Easy

Before WebPay every employee had to be handed a paper check stub, now everyone receives one electronically and can print them or not. Our employees can print past stubs if needed and the H/R department doesn't have to be involved.

Pros

This software is so easy to use, employees can see their time cards, their pay stubs, even edit their own tax forms. They can request vacation days right from the time clock and not have to fill out paper forms. Everyone in our company loves WebPay.

Cons

So far I have not found anything that I do not like about WebPay.

Review Source: Capterra

Pamela from Legacy.com

Industry:  Media

Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

Paylocity is an agravating time clock and needs serious help and upgrading to actually be user friendly.

This tedious piece of tech has caused me a ridiculous amount of frustration just trying to accomplish a SIMPLE task that should barely be given thought during the working day. The whole point, I thought, was to make the experience seamless and help productivity. I am highly annoyed that my company chose Paylocity over the system we had previously, which I never gave a second thought, and mind you, can't recall the name of because it WAS THAT EFFICIENT. I am not the only person at my company who had had to make due with this sub par program. It needs serious work to make it actually function, and is not worth whatever my company paid for it.

Pros

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Cons

1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Review Source

Britnie from VAA, LLC

Industry:  Engineering

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Great HRIS System

The system overall has some great features and we are constantly looking for and finding ways to further utilize the system and the reports that we can use to better our business and employee experience.

Pros

This system has many of the key features we were looking for:
-payroll system
-easy to manage HRIS
-good implementation
-good response time from our contacts
-many arms of the system that we haven't put into use yet, but hope to in the future

Cons

Some of the things we we've hoped to implement with Paylocity haven't been right for our business. For instance, we felt that the ATS didn't have enough features and adaptability for our purposes and we also looked in to having performance reviews done through the system, but it wasn't compatible with the process we have in place and we weren't prepared to completely overhaul the way our company administers performance reviews.

Review Source

TOdd from EMERGE Ministries

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Paylcity Web Pay

Pros

Love the Web Pay product. It works great. Very few issues. When I have a question I simply call and I get someone right away.

Cons

The menus could be a little easier to navigate. Edpsecially when going from page to page (page 1 to Page 2)

Review Source: Capterra

Ryan from Shick Solutions

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Best Web-based Pay & Benefits Portal I've Used

I've only used PayCom before this as an employee so I don't have much to compare to, but as someone who appreciates digital access to all my benefits & pay data, Paylocity has all the bases covered.

Pros

Dashboard with everything you need as an employee right at your fingertips, great web app *and* mobile app (recently updated)

Cons

Nothing much of note, the web app used to be pretty antiquated but they have recently updated it to bring it more in line with the web experience.

Review Source: Capterra

suzie from Waitr

Industry:  Hospitality / Travel

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Paylocity does not grow

Pros

When we were a smaller startup it was great, The features worked for us then. Would like them to get back to people as quickly as they can because we need those tickets closed

Cons

We have grown it has not grown with us so we are looking for another option. There needs to be a better place to upload and keep personal files

Review Source

Deborah from E3

Industry:  Energy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Product

Pros

Daily use of the database is intuitive, and they provide training resources to help users learn the system.

Cons

First line customer service reps are typically great at answering simple questions, but can't help with complex problems. The company does have a knowledge base employed but the experts are not your first line of contact. It may take several emails with the first line person to get to someone who can really help you.

Review Source

Displaying 1 - 20 of 161 reviews