--- title: "Paylocity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paylocity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paylocity is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/web-pay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) / Paylocity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/web-pay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/web-pay-profile/alternatives/) # Paylocity User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 1,931 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,005 reviews (52%) - 4 stars: 678 reviews (35%) - 3 stars: 179 reviews (9%) - 2 stars: 40 reviews (2%) - 1 star: 29 reviews (2%) ### Most mentioned pros - Paylocity has solved all of my otherwise typical day to day HR challenges by automating manual processes, centralizing employee data, improving compliance, and enhancing employee engagement and self-service - Organizations can manage payroll, benefits, time and labor, recruiting, performance management, and employee engagement within a single ecosystem. - We love all the integrations that work within Paylocity that helps automate recruiting, ATS, onboarding, benefits/open enrollment, payroll, and more for having in one system. Plus, the feeds it can do for sending employee data to benefit sites, our 401k. ### Most mentioned cons - Reporting functionality could also be improved, as there are additional charges for special report configurations, which can be frustrating when trying to access the specific data you need. - I do not have the need to utilize some of the modules like workflows, performance or recruiting, so I cannot give an intelligible review on those modules. - One of the more challenging aspects of Paylocity is that certain features can feel a bit complex or not as intuitive as others, especially when navigating more detailed reporting or configuration settings. ## Paylocity customer reviews Showing reviews 1-25 of 1,931 (page 1). ### Paylocity has proven itself to still be the right choice. - Overall rating: 5/5 - Reviewer: Bead C. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Paylocity for a year and a half and we are extremely happy with the product. Payroll is very easy, employee maintenance is a breeze and the price cannot be beat. One other item to note is that we recently went to a fob system for building access. Paylocity worked with us to ensure that the fobs would also work with their employee kiosks and actually found the ones that would work with both. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is extremely easy to navigate the different components of the system. They have updated employee facing areas of the system for a better employee experience. #### Cons The reports are still one of the areas that can be improved. While you are generally able to pull the data you need it isn't always intuitive. #### Reasons for choosing Paylocity Paylocity just aligned with our needs and the price was right in line with our expectation #### Reasons for switching to Paylocity Employees struggled with bamboo as it was cumbersome. ADP continually struggled with our local taxes. --- ### A Great HRIS for Small - Midsized Companies - Overall rating: 4/5 - Reviewer: Katie V. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It's been a pretty good experience with Paylocity. There have been times that they seriously have dropped the ball with customer service, but then make up for it by added support, discounts, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Paylocity is a super affordable platform to use as an HRIS. It's relatively easy to use (with training) and does a good job as a payroll system. We have a solid customer service representative that has helped us navigate the platform and set up things in a way that fits our organization! #### Cons What's great is also what is overwhelming. It's such a customizable system that sometimes it can be hard to figure out what you need and which "lever" to pull to make changes across the system. Also, sometimes the Time and Labor module doesn't sync well with the HR and Payroll system. There can be a lag or even a disconnect sometimes! #### Reasons for choosing Paylocity Paylocity had so many more options for customizing that I really enjoyed. It also had a solid customer service base that could execute quickly if I applied pressure. --- ### Paylocity has big value - Overall rating: 4/5 - Reviewer: kevin p. - Verified reviewer: Yes - Industry: Libraries - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been decent. I feel as if Paylocity has stepped up and changed for the better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the customer service I have been getting from Paylocity. I figured out how to run a few reports so that is a big plus. #### Cons Something I do not like about Paylocity is how difficult it can be to get a new code created there are sometimes a few too many steps. #### Reasons for choosing Paylocity they have better customer service and are wanting to help --- ### Powerful HRIS and Payroll Platform, But Support and Add-Ons Fell Short - Overall rating: 4/5 - Reviewer: Ashley P. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Paylocity is a strong HRIS and payroll platform with excellent functionality, reporting, and scalability. However, organizations should carefully evaluate add-on products and be prepared for potential challenges with customer support. The core platform delivered value, but the support experience and ancillary services prevented us from realizing the full benefits we expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Paylocity is a comprehensive HRIS and payroll platform that offers a wide range of functionality across the employee lifecycle. One of its greatest strengths is scalability. Organizations can manage payroll, benefits, time and labor, recruiting, performance management, and employee engagement within a single ecosystem. The reporting capabilities are robust, allowing HR teams to access and analyze workforce data efficiently, and the employee self-service features are generally well received and help reduce administrative burdens. #### Cons Where my experience became frustrating was with customer support and some of the additional products sold as part of the Paylocity ecosystem. We frequently received inconsistent or incorrect guidance from support representatives, which occasionally resulted in costly mistakes and required additional time to resolve. The revolving-door nature of support contacts also made it difficult to establish continuity and build confidence in the advice being provided. I was also disappointed by several add-on products that were represented as seamlessly integrated but did not function as expected in practice. For example, we selected Paylocity's COBRA administration solution with the expectation that it would automate processes and reduce administrative effort. Instead, we encountered significant manual workarounds that diminished the value of the product and largely defeated the purpose of implementing it. Similarly, after transitioning to Paylocity's HSA/FSA administration services, employees expressed considerable frustration with the account setup process and ongoing account access. #### Reasons for choosing Paylocity The sales team did a good job selling us that Paylocity was a better fit for us being a small company (less than 50 emp) on the grow with its scalability. --- ### Paylocity review - Overall rating: 4/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paylocity is overall easy to use and customizable. There are many tutorials online to help with figuring out new features and making the most out of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how customizable that Paylocity it and it is user friendly for our staff. We hardly have glitches with the system on the employee side. #### Cons I wish that there was an option for admin accounts to make changes on the backend of our system without having to call our account manager. #### Reasons for switching to Paylocity Paycor switched companies and they were no longer able to saisfy our needs. --- ### Paylocity: HRIS Hero or Villain? - Overall rating: 4/5 - Reviewer: Adan L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is good and it delivers what it promises 90% of the time. It is better than other hype HRIS systems out there but the evaluation of the modules needed is important so you don't overpay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The HR module is awesome. It tracks employee information, time card management and payment history accurately which gives confidence to make it the single source of truth. The new UI/UX helps the navigation to be more smooth. #### Cons Turnaround times for customer support and communication from their team can be worked on. The account manager doesn't do touchpoints and we are the ones that normally have to hunt em down. #### Reasons for choosing Paylocity Pricing and implementation efforts were what determined why I greenlit Paylocity. #### Reasons for switching to Paylocity Paycom is just bad. Cx support is not functional and once you sign the contract with em you're just a number until renewal --- ### Consistent Innovation, Reliable Support, Real Results - Overall rating: 5/5 - Reviewer: Crystal B. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paylocity has been extremely positive. We have partnered with Paylocity for nearly 10 years, and throughout that time they have helped us streamline processes, improve efficiencies, and create a better experience for both HR and employees. The platform has allowed us to move away from time-consuming manual processes, particularly in onboarding, where new hires can now complete necessary paperwork before their first day on the job. What stands out most is that Paylocity has consistently delivered on the commitments made during the sales process. The functionality, enhancements, and efficiencies we were promised became a reality, and the platform continues to evolve with new features and capabilities. Customer support has also been a strong point of the partnership. When issues arise or questions need to be addressed, the support team is responsive, knowledgeable, and genuinely invested in helping us find solutions. Having access to reliable support gives us confidence that we are not just purchasing software, but partnering with a company that is committed to our success. Overall, Paylocity has been a trusted partner that has helped us modernize our HR operations while providing the tools and support needed to grow and adapt over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with Paylocity for almost 10 years, and the platform has helped us significantly streamline our HR processes. One of the biggest improvements has been onboarding. We no longer spend an employee's first day completing stacks of paperwork because new hires can complete the onboarding process before they ever walk through our doors. What has impressed me most is that Paylocity delivered on the commitments made during the sales process. The features and efficiencies they demonstrated have come to fruition, and the system has consistently evolved to meet our needs. Over the years, Paylocity has become an important partner in helping us create a more efficient and employee-friendly HR experience. #### Cons At this time, my only significant criticism is that Paylocity discontinued its in-person client conferences following COVID. I always found those events to be a worthwhile investment of both time and money because they provided valuable networking opportunities, hands-on learning, and direct access to Paylocity experts and other clients. While the virtual conferences offer useful content, they simply do not deliver the same level of engagement, collaboration, or relationship-building that comes from meeting in person. #### Reasons for choosing Paylocity Just more impressed with what we say at that time. #### Reasons for switching to Paylocity The system was clunky, and I could not customize reports. --- ### Solid technology for HCM and payroll - Overall rating: 5/5 - Reviewer: Kathryn B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great experience. As an HR of 1 and a half this system provides most of the lift we need to manage our 300+ employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Value and technology. Paylocity has a full HCM that can be tailored to any companies individual needs. #### Cons I do struggle with the service at times. Many times they are great but sometimes I run into no follow up and some tax account issues. #### Reasons for choosing Paylocity The all-in-one options as well as price point. #### Reasons for switching to Paylocity ADP did not offer what we needed. Paylocity offers an all-in-one place. --- ### Paylocity makes work easier - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. We've been with Paylocity since it's early years and it's continued to get better with more modules that we can elect or not, depending on our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that I can call a speak to live person, who is well-trained, that will help resolve the issue immediately. Paylocity continues to be adaptable to our changing business needs at a price point that doesn't break the bank. #### Cons The only con is that company units we have inactivated, require some difficulty to access their records. We have to request reports from Paylocity for old companies. Luckily, that doesn't happen often. #### Reasons for choosing Paylocity Paylocity offered more functions and flexibility at a better price. #### Reasons for switching to Paylocity We wanted to move to a cloud-based software. --- ### No headaches with Paylocity. - Overall rating: 5/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Paylocity has been wonderful for time tracking, banking, and money management on both the employer and employee sides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paylocity is a great product for our organization's size. We get to choose which features suit us best, which gives us the best value for money spent on our HRIS as a whole. The customer support is great. I generally reach out via email, but customer support is available by phone as well. #### Cons The only cons for the system are knowing how to look up information in the knowledge base. However, that has even gotten easier with the AI functionality recently added. #### Reasons for switching to Paylocity The organization wanted a platform that could handle more tasks other than just payroll. --- ### Continues to get better! - Overall rating: 4/5 - Reviewer: Devin S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been good for the most part. We have a very help customer support person for our account. He listens and is very helpful. Also, the system is pretty easy to use for the most part and the AI tool is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support we have is great, any questions I have I am able to ask or set up time to talk to our account representative. If they do not know the answer they do find it for us and help support the best they can. #### Cons It is alot of manual work, but it continues to get better. When I first started with the program compare to other ones I felt like it was very manual. #### Reasons for switching to Paylocity Employer decision to make the change to Paylocity. --- ### Very pleased with switching to Paylocity - Overall rating: 5/5 - Reviewer: Carol G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What Paylocity offers is great. Every Paylocity employee we have worked with is very nice. My only complaint is our main contact seems to change frequently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of everything being in one place. It's not just payroll, it is training, recruiting and expense reports. We can use it on a desktop or on our phones. The mobile app is great for our employees who are on the road most of the time. #### Cons Sometimes as an administrator it is not as intuitive as I would like. Some features I don't use all the time. When I do have to use it, I have to re-educate myself on how to do it. #### Reasons for choosing Paylocity The ease of use, the features and benefits, the transition, support and future options/add ons. #### Reasons for switching to Paylocity The lack of features, the lack of support, it was old and not easy to use. It did not have all the features we wanted. The customer service was not good, didn't seem to care. The caring and attention came after we left! --- ### Three Times In, and Paylocity Still Impresses - Overall rating: 5/5 - Reviewer: Sissie D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple, and accessible for everyone else. Paylocity also consistently enhances its platform in meaningful ways. Most importantly, I’ve always experienced a genuine ‘people‑first’ culture in how you support and care for your employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the philosophy behind everything you do about your product and services. It aligns well with ours. It's designed to support human decisions, not just process transactions. It's usable and intuitive. And it's agile to the changing needs of the clients. #### Cons While I’m very satisfied overall, I do wish the Performance and Compensation modules were more robust. #### Reasons for choosing Paylocity Employee engagement focus, bundles, pricing, and truly the strength of every individual we've dealt with from pre-sales, sales, implementation, and continuing customer service support. Love the culture within Paylocity! #### Reasons for switching to Paylocity I've utilized Paylocity in 2 other organizations I've been with and have been quite impressed with the product and especially their customer service. I try to recommend and bring on the platform to any new employer I come in contact with. --- ### COULD be Great! - Overall rating: 2/5 - Reviewer: Alisha G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been pretty frustrating. Our implementation was messed up from day one and it has never been corrected. Getting solutions or straight up answers for things is almost impossible creating additional work for myself and my team to try and figure it out. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The ability to encompass everything in one platform. Having recruiting, onboarding, employee files, expenses, surveys, etc. all in one really COULD be a game changer in the HRIS world. We LOVE the community board! #### Cons The lack of things working properly and syncing together across the different branches. -When onboarding someone, the things entered do not sync over to HR when they are onboarded and you must go in and re-enter data. (OT exempt, hourly rate on a salary employee, etc) -When making changes in HR it doesn't make the same changes in expense and/or time and labor. (When a supervisor is updated within HR, it doesn't update their supervisor in time & labor, or expense) -Time off balances not calculating or accruing correctly -Re-Hires.... doesn't work at all creating duplicate employees and/or creating issues because it doesn't feed to user access, time and labor, etc. -Workflows: WAY too complicated for simple tasks. And this was a major reason we chose to come to Paylocity, but have been unable to utilize them to the ability we would like to. PLEASE create just a simple "Document acknowledgement" option! It Paychex we could upload a policy, file, and hit "launch" and it would send to everyone who needed to get it have them acknowledge, and it was done. I miss that SOOOO much. #### Reasons for choosing Paylocity We like the abilities that we were told Paylocity had. Workflows, Expenses, Integration, Learning, and the Community Board were our major factors to make the switch. #### Reasons for switching to Paylocity We like the abilities that we were told Paylocity had. Workflows, Expenses, Integration, Learning, and the Community Board were our major factors to make the switch. --- ### Paylocity's Customer Service Experience - Overall rating: 5/5 - Reviewer: Martha M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience. Some bumps along the way but my rep is awesome and she is on top of everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user friendly application and the customer service. I have an excellent service team. Every time I have an issue, I e-mail my rep or set up a call and she takes care of every question and every issue. If she says she will follow-up, she actually does. This makes a huge difference for me as the administrator and for the employees since what I'm able to do in Paylocity will be for the employee's experience. #### Cons App limitations like tax and home screen. Not being able to see or edit tax elections. Not being able to see the pinned announcements and the resources. The resources are in a different section where the employee has to go find it. Also, the app doesn't have our logo. I would like for our logo to be displayed. #### Reasons for switching to Paylocity We needed a platform that was user friendly for our employees and where they could have their information available at any time throughout the app --- ### Very Satisfied Customer Overall - Overall rating: 5/5 - Reviewer: Kim V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We utilize many platforms of Paylocity and find them all very useful and easy to use. It added efficiencies to our entire company which leads us to direct our efforts into other avenues. I cannot say enough about the experiences that we have had with this company over the past 7 years of working with them. We continue to advance into new aspects of each platform to streamline our processes and gain even more efficient ways of business. #### Cons On a rare occasion over the past 6 months, I have found that customer assistance to help me with certain tasks has been a struggle, from unanswered phone calls to no response to emails. I hope that we will see a change in this in the future. #### Reasons for choosing Paylocity Overall experience with the agent and the cost. --- ### Very happy with Paylocity - Overall rating: 5/5 - Reviewer: Kevin K. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After almost six years using Paylocity, I am very happy with it. The support staff is great and always very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new changes to General Ledger reporting are great and were much needed. It has cut our G/L processing time down considerably and is very user-friendly. #### Cons Some layout changes happen unannounced and can take some time to figure out. Also, some wait times can be long when calling to speak to our Paylocity rep. #### Reasons for choosing Paylocity Pricing and functionality were the biggest factors. #### Reasons for switching to Paylocity Paylocity offered several features R&R did not. --- ### Neutral Satisfaction - Overall rating: 3/5 - Reviewer: Stacey U. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Neutral. With separate systems and teams, it takes more effort than expected to resolve issues involving more than one system or team. It feels as if Paylocity's system has plateaued in dashboards, benefits, reporting and overall system functionality. I'm starting to feel that other platforms can offer a more dynamic and supportive option with easier interfaces, insights and reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Consolidating all services into one integrated platform. We use Recruiting, Onboarding, HRIS, Benefits (Bswift) to COBRA (WEX), including Section 125 spending accounts, and Compensation modules. #### Cons Annual Benefits process for Open Enrollment. The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution. I have no recourse to elevate issues above the team that is problematic. Reporting is challenging. There are many options but not always the ones we need. The report writer to create customer reports is also challenging to use unless you watch training courses. Account and sales managers change without advance notice. It is rare that an account manager will reach out to check in and offer support. Outreach is either reactive to an issue submitted, or to pitch a new offering. #### Reasons for choosing Paylocity I implemented Paylocity 10+ years ago at my previous firm and recommended it to my current firm's prior HR Director. At the time, this seemed the best choice. It was more flexible and user friendly. Others like UKG and Workday did not offer services to smaller companies at the time. --- ### Great HRIS software! - Overall rating: 4/5 - Reviewer: Kayla H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paylocity has been very positive. Paylocity has helped to minimize our time spent doing payroll and HR tasks because the programming is very efficient. We highly recommend Paylocity as an HRIS for all companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Paylocity is a very user friendly platform. It was a seamless transition to integrate Paylocity into our company. As an HR and Payroll Manager, I have everything I could possibly need and more available to me with the various components of the software. I have found the custom reporting options to be extremely helpful and have saved me a lot of time. Anytime I have a question, the service team is great at providing support and are very knowledgeable. #### Cons It has only happened a few times in 5 years, but there has been poor communication with changes at times which can be frustrating. I also wish that some of the components of the software were available at a lower cost, so that we could benefit from them. As a non-profit company, we have had to chose the most valuable aspects of the software because of pricing per employee. #### Reasons for choosing Paylocity We choose Paylocity over Paycor because of the pricing and the ease of use. --- ### If you aren't using Paylocity for your HRIS, Benefits and Payroll, you are missing out! - Overall rating: 5/5 - Reviewer: Ginger H. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd say my experience with Paylocity has been nothing but great. I find the ease of use, reporting and task management are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the Paylocity portal to be easy to navigate and helpful prompts. The platform seems to be well thought out. I have had great customer support since joining there HR team October 2025. #### Cons It would be helpful when a new user is added to the account that the account manager makes contact with that new person to learn their role in the platform and give them a learning plan. Paylocity offers great L & D but can be a little overwhelming when you first jump into the platform. #### Reasons for switching to Paylocity see above for more information. I'm uncertain what platform was used prior to going to Paylocity, but they have been on Paylocity for several years. --- ### Can be good depending on company size - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it really depends on your need for an HRIS, for a simple smaller company it is great but for a bigger growing company nothing to really offer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I think for a smaller under 200 person company it is good, but I think for anyone to scale or need for high financial need it is not great. #### Cons I think you can have a great Service Rep it can be great, but you are doing all aspects of Paylocity. They will not really help you they just send you a way to get the job done. #### Reasons for switching to Paylocity Needed a bigger system, and this system fit the need --- ### Paylocity for all of your hiring and HR needs! - Overall rating: 5/5 - Reviewer: Michelle G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been easy to learn and we had a great support team helping us set up and learn everything from the Custom Fields to the Events we launch in the Onboarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that we can go from the initial application to an active employee. I love that we can store everything within the employee profile. Even with each employee having their own profile, it is easy to pull reports on basically all of the things we need. #### Cons I don't like that when there are major changes that the issues are not worked out before doing so. An example would be the latest I-9 roll out. The process is now 100 percent better, but there were quite a few errors along the way. #### Reasons for choosing Paylocity We liked the sales rep Bobby. Also the swag he brought to the office. He was very relatable, and we trusted his customer service promise. #### Reasons for switching to Paylocity Paylocity was initially less expensive. The platform was more user friendly and capable of doing more than we imagined. --- ### Paylocity will meet your needs i'm sure of it! - Overall rating: 5/5 - Reviewer: Anthony L. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have not had any issues with Paylocity, customer service, or the use of system. Adoption of the time and labor by our staff was 100% with the help from Tim, our implementation specialist, he was AMAZING and made implementation from paper time sheets to the app/desktop time and labor system super easy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paylocity is so easy to use, but complex enough to meet the needs of our governmental payroll. It also allows us to track specific hours worked in unique on-call situations, with the time and labor feature of the system. We also have a variety of overtime pay categories, and those are easy for our staff to clock in and out into those. The amount we pay for services for Paylocity far outweighs the benefits of the system. Customer services is always just an email away with quick response and troubleshooting for any issue we have. #### Cons Paylocity meets our needs in every way. We hope to explore the other modules as budget allows in the future so that we can maximize the entire employee experience. --- ### Simple to Use, Great Support, and Full Transparency - Overall rating: 4/5 - Reviewer: Brandi L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Paylocity has been a solid system to work with. It can be a little cumbersome to set up on the front end, but once it’s up and running, it’s very easy to use day to day. The transparency within the platform is a big plus, and support has been helpful whenever we’ve needed it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is very user-friendly and easy to navigate, even for newer team members. The customer support has been consistently responsive and helpful whenever issues come up. I also appreciate the transparency-it gives employees clear visibility into their performance and activity at a glance. #### Cons Getting everything set up on the front end can be a little clunky and time-intensive, but once it’s in place, it’s pretty easy to manage day to day. --- ### A solid HRIS platform for medium sized companies - Overall rating: 4/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. No issues with payroll, which truly is the most critical component of the system. Paylocity continuously improves the platform, such as dynamic reporting and additional user capability in app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use (once you know how to navigate). Regular valuable and helpful updates. Additional modules allow for exponential improvement in productivity and accuracy of records. #### Cons When there's an issue, it isn't always resolved in a timely manner. New module implementation can be challenging. There aren't tips and tricks documents--you just need to figure out how to utilize the system for yourself. Because Paylocity is payroll-driven, there are some quirks to making future or current changes prior to payroll running. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/web-pay-profile/reviews/?page=2) --- Paylocity Reviews, Pros and Cons - 2026 Software Advice