--- title: "Paylocity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paylocity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paylocity is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/web-pay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) / Paylocity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/web-pay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/web-pay-profile/alternatives/) # Paylocity User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 1,934 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,005 reviews (52%) - 4 stars: 679 reviews (35%) - 3 stars: 180 reviews (9%) - 2 stars: 41 reviews (2%) - 1 star: 29 reviews (1%) ### Most mentioned pros - Paylocity has solved all of my otherwise typical day to day HR challenges by automating manual processes, centralizing employee data, improving compliance, and enhancing employee engagement and self-service - Organizations can manage payroll, benefits, time and labor, recruiting, performance management, and employee engagement within a single ecosystem. - It has greatly improved our payroll and HR processes by centralizing everything into one platform. While there was a learning curve at the beginning, once familiar, the system becomes a powerful and reliable tool. ### Most mentioned cons - The mobile app is not enabled to do many things that we ask our team members to do, i.e. updating direct deposit information, and enroll in benefits. - It's difficult to point to anything because any small issues we had such as setting up complex codes or changing GL ledger formats were really self induced or normal change management issues that arise. - The program with the Time & Labor (Customer ID [sensitive content hidden]) has been challenging because of a lack of signal strength on the employee's phones and the inability to have travel time automatically computed is a hindrance. ## Paylocity customer reviews Showing reviews 1-25 of 1,934 (page 1). ### Paylocity has proven itself to still be the right choice. - Overall rating: 5/5 - Reviewer: Bead C. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Paylocity for a year and a half and we are extremely happy with the product. Payroll is very easy, employee maintenance is a breeze and the price cannot be beat. One other item to note is that we recently went to a fob system for building access. Paylocity worked with us to ensure that the fobs would also work with their employee kiosks and actually found the ones that would work with both. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is extremely easy to navigate the different components of the system. They have updated employee facing areas of the system for a better employee experience. #### Cons The reports are still one of the areas that can be improved. While you are generally able to pull the data you need it isn't always intuitive. #### Reasons for choosing Paylocity Paylocity just aligned with our needs and the price was right in line with our expectation #### Reasons for switching to Paylocity Employees struggled with bamboo as it was cumbersome. ADP continually struggled with our local taxes. --- ### Paylocity review - Overall rating: 4/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paylocity is overall easy to use and customizable. There are many tutorials online to help with figuring out new features and making the most out of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how customizable that Paylocity it and it is user friendly for our staff. We hardly have glitches with the system on the employee side. #### Cons I wish that there was an option for admin accounts to make changes on the backend of our system without having to call our account manager. #### Reasons for switching to Paylocity Paycor switched companies and they were no longer able to saisfy our needs. --- ### Paylocity has big value - Overall rating: 4/5 - Reviewer: kevin p. - Verified reviewer: Yes - Industry: Libraries - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been decent. I feel as if Paylocity has stepped up and changed for the better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the customer service I have been getting from Paylocity. I figured out how to run a few reports so that is a big plus. #### Cons Something I do not like about Paylocity is how difficult it can be to get a new code created there are sometimes a few too many steps. #### Reasons for choosing Paylocity they have better customer service and are wanting to help --- ### A Great HRIS for Small - Midsized Companies - Overall rating: 4/5 - Reviewer: Katie V. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It's been a pretty good experience with Paylocity. There have been times that they seriously have dropped the ball with customer service, but then make up for it by added support, discounts, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Paylocity is a super affordable platform to use as an HRIS. It's relatively easy to use (with training) and does a good job as a payroll system. We have a solid customer service representative that has helped us navigate the platform and set up things in a way that fits our organization! #### Cons What's great is also what is overwhelming. It's such a customizable system that sometimes it can be hard to figure out what you need and which "lever" to pull to make changes across the system. Also, sometimes the Time and Labor module doesn't sync well with the HR and Payroll system. There can be a lag or even a disconnect sometimes! #### Reasons for choosing Paylocity Paylocity had so many more options for customizing that I really enjoyed. It also had a solid customer service base that could execute quickly if I applied pressure. --- ### Paylocity: HRIS Hero or Villain? - Overall rating: 4/5 - Reviewer: Adan L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is good and it delivers what it promises 90% of the time. It is better than other hype HRIS systems out there but the evaluation of the modules needed is important so you don't overpay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The HR module is awesome. It tracks employee information, time card management and payment history accurately which gives confidence to make it the single source of truth. The new UI/UX helps the navigation to be more smooth. #### Cons Turnaround times for customer support and communication from their team can be worked on. The account manager doesn't do touchpoints and we are the ones that normally have to hunt em down. #### Reasons for choosing Paylocity Pricing and implementation efforts were what determined why I greenlit Paylocity. #### Reasons for switching to Paylocity Paycom is just bad. Cx support is not functional and once you sign the contract with em you're just a number until renewal --- ### Consistent Innovation, Reliable Support, Real Results - Overall rating: 5/5 - Reviewer: Crystal B. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paylocity has been extremely positive. We have partnered with Paylocity for nearly 10 years, and throughout that time they have helped us streamline processes, improve efficiencies, and create a better experience for both HR and employees. The platform has allowed us to move away from time-consuming manual processes, particularly in onboarding, where new hires can now complete necessary paperwork before their first day on the job. What stands out most is that Paylocity has consistently delivered on the commitments made during the sales process. The functionality, enhancements, and efficiencies we were promised became a reality, and the platform continues to evolve with new features and capabilities. Customer support has also been a strong point of the partnership. When issues arise or questions need to be addressed, the support team is responsive, knowledgeable, and genuinely invested in helping us find solutions. Having access to reliable support gives us confidence that we are not just purchasing software, but partnering with a company that is committed to our success. Overall, Paylocity has been a trusted partner that has helped us modernize our HR operations while providing the tools and support needed to grow and adapt over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with Paylocity for almost 10 years, and the platform has helped us significantly streamline our HR processes. One of the biggest improvements has been onboarding. We no longer spend an employee's first day completing stacks of paperwork because new hires can complete the onboarding process before they ever walk through our doors. What has impressed me most is that Paylocity delivered on the commitments made during the sales process. The features and efficiencies they demonstrated have come to fruition, and the system has consistently evolved to meet our needs. Over the years, Paylocity has become an important partner in helping us create a more efficient and employee-friendly HR experience. #### Cons At this time, my only significant criticism is that Paylocity discontinued its in-person client conferences following COVID. I always found those events to be a worthwhile investment of both time and money because they provided valuable networking opportunities, hands-on learning, and direct access to Paylocity experts and other clients. While the virtual conferences offer useful content, they simply do not deliver the same level of engagement, collaboration, or relationship-building that comes from meeting in person. #### Reasons for choosing Paylocity Just more impressed with what we say at that time. #### Reasons for switching to Paylocity The system was clunky, and I could not customize reports. --- ### Solid technology for HCM and payroll - Overall rating: 5/5 - Reviewer: Kathryn B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great experience. As an HR of 1 and a half this system provides most of the lift we need to manage our 300+ employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Value and technology. Paylocity has a full HCM that can be tailored to any companies individual needs. #### Cons I do struggle with the service at times. Many times they are great but sometimes I run into no follow up and some tax account issues. #### Reasons for choosing Paylocity The all-in-one options as well as price point. #### Reasons for switching to Paylocity ADP did not offer what we needed. Paylocity offers an all-in-one place. --- ### Paylocity makes work easier - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. We've been with Paylocity since it's early years and it's continued to get better with more modules that we can elect or not, depending on our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that I can call a speak to live person, who is well-trained, that will help resolve the issue immediately. Paylocity continues to be adaptable to our changing business needs at a price point that doesn't break the bank. #### Cons The only con is that company units we have inactivated, require some difficulty to access their records. We have to request reports from Paylocity for old companies. Luckily, that doesn't happen often. #### Reasons for choosing Paylocity Paylocity offered more functions and flexibility at a better price. #### Reasons for switching to Paylocity We wanted to move to a cloud-based software. --- ### No headaches with Paylocity. - Overall rating: 5/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Paylocity has been wonderful for time tracking, banking, and money management on both the employer and employee sides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paylocity is a great product for our organization's size. We get to choose which features suit us best, which gives us the best value for money spent on our HRIS as a whole. The customer support is great. I generally reach out via email, but customer support is available by phone as well. #### Cons The only cons for the system are knowing how to look up information in the knowledge base. However, that has even gotten easier with the AI functionality recently added. #### Reasons for switching to Paylocity The organization wanted a platform that could handle more tasks other than just payroll. --- ### OK payroll platform - Overall rating: 3/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It has been pretty medium since I have not used it as much and in the short time that I have I have not had a good experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It processes payroll and in theory should do everything like to other platform do, however their features are limited and not that ease to use. #### Cons Their customer service is a hit or a miss, personally it was a constant miss, but then again this is just the human being part of it. #### Reasons for switching to Paylocity Helping client with this task based on what they had already --- ### Absolutely Phenomenal!!!!! - Overall rating: 4/5 - Reviewer: Stephen B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This review is very positive so I would say positive. Something unique is our dedicated client reps were open to discussing upcoming changes in the software and what was coming down the pipe and were always asking for feedback so as a user you always had a sense of buy in on both sides. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wow this is a tough one because I have been an ardent supporter and proponent of Paylocity for many years now. The technology, UI, robust set up and the customer set up and support are absolutely outstanding. If you've gotten to a point in your business and HR needs where you've outgrown the smaller options this is hands down the top pick. #### Cons It's difficult to point to anything because any small issues we had such as setting up complex codes or changing GL ledger formats were really self induced or normal change management issues that arise. The support team and our dedicated client reps were always there to bounce ideas off and talk through best practices or what they've seen other clients do in similar situations when you got an odd ball issue. #### Reasons for choosing Paylocity Client rep experience and consultative approach to the platform and our needs. Used Paycom at another firm and glad we did not go with them. #### Reasons for switching to Paylocity Prior platform worked well but did not have all the features needed for a 50+ growing business. --- ### Excellent software, still developing every day - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use for employees, managers, and admins. Paylocity has a great flow through the onboarding process, to everyday use, and special circumstances. We transitioned to Paylocity in 2022 and in the last 4 years the system, software, and mobile app have exceled through many updates. The nice part about these updates is that it's not just decision of Paylocity but they take the feedback from surveys done by clients and users. The system has saved us so much time in the field and in back office for payroll tracking and accurate payments. We have saw a large reduction in additional payroll costs due to paying accurately through Paylocity, compared to our old processor. #### Cons The only thing I don't like about the system is restriction of features when you are under a large TPA umbrella. We have 4 company entities, but we work through a TPA so our 3 companies fall under their umbrella. What this means is features like password resets, access to edit employee information, direct deposit updates, etc. we can not do ourselves. We have to send a request through them and then wait for their team to process that. I just feel an admin of a company ID should be able to reset anyone in that company and be able to control their own company fully. We just get told that to have that access then we would see all the other companies under that TPA. There has to be a way to change that. #### Reasons for switching to Paylocity Outdated system, no time tracking, confusing to use, data loss, had to use multiple systems instead of 1 like paylocity. --- ### Best Decision Ever - Overall rating: 5/5 - Reviewer: Jay V. - Verified reviewer: Yes - Industry: Farming - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Going from no HR system to Paylocity, it's been a game changer. The time and extra work that we are not having to do as a department now having Paylocity has paid for itself already. Paylocity also offers many modules so you can phase yourself into them rather than biting more than you can chew. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paylocity is very user friendly. My team learned the system fairly quick. We have multiple company setups within Paylocity but with Paylocity, it's easy to keep navigate amongst them. #### Cons Frequent mobile app updates that can cause some employees to get confused. Once updated though, users are back on track. #### Reasons for choosing Paylocity The support team seemed very knowledgeable and helpful. The mobile app was also a deciding factor. --- ### Paylocity is a first class payroll system - Overall rating: 5/5 - Reviewer: Katharine D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Paylocity has been excellent. From our initial transition to the platform and through our multiple integrations, we have had outstanding customer support. We are a much more effective accounting/hr team because we use Paylocity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paylocity is easy to use and flexible making it easy to handle our payroll. I have had excellent customer support any time I have required assistance. We use the time and attendence module and have integrated with our accounting and benefits plans to streamline and automate the payroll allocations, makeing this efficient and saves us both time and money. #### Cons When we first started with paylocity the integration was not available with our accounting software, but it has recently updated to become available. I have found that many of the issues I have had in the past have been updated in technology upgrades over the past couple of years. #### Reasons for choosing Paylocity Paylocity seemed like a better fit for our business. #### Reasons for switching to Paylocity We needed something more responsive for our buisness. Paychex customer services was difficult to get ahold of. --- ### Very pleased with switching to Paylocity - Overall rating: 5/5 - Reviewer: Carol G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What Paylocity offers is great. Every Paylocity employee we have worked with is very nice. My only complaint is our main contact seems to change frequently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of everything being in one place. It's not just payroll, it is training, recruiting and expense reports. We can use it on a desktop or on our phones. The mobile app is great for our employees who are on the road most of the time. #### Cons Sometimes as an administrator it is not as intuitive as I would like. Some features I don't use all the time. When I do have to use it, I have to re-educate myself on how to do it. #### Reasons for choosing Paylocity The ease of use, the features and benefits, the transition, support and future options/add ons. #### Reasons for switching to Paylocity The lack of features, the lack of support, it was old and not easy to use. It did not have all the features we wanted. The customer service was not good, didn't seem to care. The caring and attention came after we left! --- ### Three Times In, and Paylocity Still Impresses - Overall rating: 5/5 - Reviewer: Sissie D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is my third time working with Paylocity, and I continue to bring it to every organization I join because it delivers the right balance: powerful enough for HR and Payroll, yet intuitive, simple, and accessible for everyone else. Paylocity also consistently enhances its platform in meaningful ways. Most importantly, I’ve always experienced a genuine ‘people‑first’ culture in how you support and care for your employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the philosophy behind everything you do about your product and services. It aligns well with ours. It's designed to support human decisions, not just process transactions. It's usable and intuitive. And it's agile to the changing needs of the clients. #### Cons While I’m very satisfied overall, I do wish the Performance and Compensation modules were more robust. #### Reasons for choosing Paylocity Employee engagement focus, bundles, pricing, and truly the strength of every individual we've dealt with from pre-sales, sales, implementation, and continuing customer service support. Love the culture within Paylocity! #### Reasons for switching to Paylocity I've utilized Paylocity in 2 other organizations I've been with and have been quite impressed with the product and especially their customer service. I try to recommend and bring on the platform to any new employer I come in contact with. --- ### COULD be Great! - Overall rating: 2/5 - Reviewer: Alisha G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been pretty frustrating. Our implementation was messed up from day one and it has never been corrected. Getting solutions or straight up answers for things is almost impossible creating additional work for myself and my team to try and figure it out. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The ability to encompass everything in one platform. Having recruiting, onboarding, employee files, expenses, surveys, etc. all in one really COULD be a game changer in the HRIS world. We LOVE the community board! #### Cons The lack of things working properly and syncing together across the different branches. -When onboarding someone, the things entered do not sync over to HR when they are onboarded and you must go in and re-enter data. (OT exempt, hourly rate on a salary employee, etc) -When making changes in HR it doesn't make the same changes in expense and/or time and labor. (When a supervisor is updated within HR, it doesn't update their supervisor in time & labor, or expense) -Time off balances not calculating or accruing correctly -Re-Hires.... doesn't work at all creating duplicate employees and/or creating issues because it doesn't feed to user access, time and labor, etc. -Workflows: WAY too complicated for simple tasks. And this was a major reason we chose to come to Paylocity, but have been unable to utilize them to the ability we would like to. PLEASE create just a simple "Document acknowledgement" option! It Paychex we could upload a policy, file, and hit "launch" and it would send to everyone who needed to get it have them acknowledge, and it was done. I miss that SOOOO much. #### Reasons for choosing Paylocity We like the abilities that we were told Paylocity had. Workflows, Expenses, Integration, Learning, and the Community Board were our major factors to make the switch. #### Reasons for switching to Paylocity We like the abilities that we were told Paylocity had. Workflows, Expenses, Integration, Learning, and the Community Board were our major factors to make the switch. --- ### Paylocity Service - Overall rating: 4/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Moving to Paylocity has helped us as were are in a rapid growth stage with a company set that has added additional companies since implementation. We are adding more in the near future. Paylocity fills the void that our PEO could not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customer support is easy to contact by phone, and receiving follow up emails confirms issues have been resolved #### Cons There are features that are not in use because of our own company permission restrictions. During implementation we were excited about the capability and did not consider having to give supervisors certain access #### Reasons for choosing Paylocity Service, price and functionality. Paylocity offered unique customization that fit our growing needs #### Reasons for switching to Paylocity Unable to support company growth, integration and customization limitations --- ### Sr North America HR Manager - Overall rating: 3/5 - Reviewer: Valerie K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall [sensitive content hidden] has been very helpful and willing to help coordinate communications between other modules. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The payroll system is pretty easy to you. I also like being able to create any type of report I need quick and easy. #### Cons the constant bugs we experience. Every day we have something that doesn't work in Paylocity. Currently its the benefits module. We also struggle with benefits and spending accounts working together. Each module runs very separately and doesn't communicate. #### Reasons for choosing Paylocity I had a relationship with Cheryl Kutchers and she committed we would get excellent service. #### Reasons for switching to Paylocity ADP was not able to provide good customer service. When our payroll or hiring isn't working we need immediate support not wait a week. --- ### Payroll designed with ease. - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support is live and in real time. Pricing is great. User-friendly for admin and employees. It allows everyone in the company to stay connected. I like how at the bottom of time cards you can instantly see benefit balances. Paylocity is constantly making changes for optimal use that employees find themselves doing it with ease. I have a lot less traffic in my office because of their platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Anytime I have an issue, I can just pick up the phone and get a live representative to immediately help me remedy my problem(s). #### Cons After leaving work, Realizing, I had forgot to submit payroll again. I have had to turn around and go back to work so I can submit from my desktop. The mobile app does not allow us to perform that function. The other thing that is somewhat cumbersome is pulling reports. It works for very simple reports, but anything beyond simple requires a call to Paylocity for help. Would like to see more user friendly. #### Reasons for choosing Paylocity Price was a huge factor. The other thing that sold us was the platform for the employees. #### Reasons for switching to Paylocity Price was a huge factor. The other thing that sold us was the platform for the employees. --- ### Neutral Satisfaction - Overall rating: 3/5 - Reviewer: Stacey U. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Neutral. With separate systems and teams, it takes more effort than expected to resolve issues involving more than one system or team. It feels as if Paylocity's system has plateaued in dashboards, benefits, reporting and overall system functionality. I'm starting to feel that other platforms can offer a more dynamic and supportive option with easier interfaces, insights and reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Consolidating all services into one integrated platform. We use Recruiting, Onboarding, HRIS, Benefits (Bswift) to COBRA (WEX), including Section 125 spending accounts, and Compensation modules. #### Cons Annual Benefits process for Open Enrollment. The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution. I have no recourse to elevate issues above the team that is problematic. Reporting is challenging. There are many options but not always the ones we need. The report writer to create customer reports is also challenging to use unless you watch training courses. Account and sales managers change without advance notice. It is rare that an account manager will reach out to check in and offer support. Outreach is either reactive to an issue submitted, or to pitch a new offering. #### Reasons for choosing Paylocity I implemented Paylocity 10+ years ago at my previous firm and recommended it to my current firm's prior HR Director. At the time, this seemed the best choice. It was more flexible and user friendly. Others like UKG and Workday did not offer services to smaller companies at the time. --- ### Great HRIS software! - Overall rating: 4/5 - Reviewer: Kayla H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paylocity has been very positive. Paylocity has helped to minimize our time spent doing payroll and HR tasks because the programming is very efficient. We highly recommend Paylocity as an HRIS for all companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Paylocity is a very user friendly platform. It was a seamless transition to integrate Paylocity into our company. As an HR and Payroll Manager, I have everything I could possibly need and more available to me with the various components of the software. I have found the custom reporting options to be extremely helpful and have saved me a lot of time. Anytime I have a question, the service team is great at providing support and are very knowledgeable. #### Cons It has only happened a few times in 5 years, but there has been poor communication with changes at times which can be frustrating. I also wish that some of the components of the software were available at a lower cost, so that we could benefit from them. As a non-profit company, we have had to chose the most valuable aspects of the software because of pricing per employee. #### Reasons for choosing Paylocity We choose Paylocity over Paycor because of the pricing and the ease of use. --- ### If you aren't using Paylocity for your HRIS, Benefits and Payroll, you are missing out! - Overall rating: 5/5 - Reviewer: Ginger H. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd say my experience with Paylocity has been nothing but great. I find the ease of use, reporting and task management are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the Paylocity portal to be easy to navigate and helpful prompts. The platform seems to be well thought out. I have had great customer support since joining there HR team October 2025. #### Cons It would be helpful when a new user is added to the account that the account manager makes contact with that new person to learn their role in the platform and give them a learning plan. Paylocity offers great L & D but can be a little overwhelming when you first jump into the platform. #### Reasons for switching to Paylocity see above for more information. I'm uncertain what platform was used prior to going to Paylocity, but they have been on Paylocity for several years. --- ### Reliable, User-Friendly Payroll & HR Platform - Overall rating: 5/5 - Reviewer: Nikki C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Paylocity has been very positive. It's a reliable, easy-to-use platform that simplifies payroll, time tracking, and HR tasks. Everything is organized in one place, making it convenient for both employees and employers to manage day-to-day workforce needs efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Paylocity was how easy it was to use for both employees and managers. The platform made it simple to access pay stubs, track time, request time off, and manage HR tasks all in one place. Everything was organized, and the mobile app made it convenient to access information anytime. Overall, it helped streamline payroll and workforce management while providing a smooth user experience. #### Cons There isn't much to dislike overall, but some features can take a little time to learn at first, and occasionally the mobile app can be a bit slow. Once you're familiar with the platform, though, it's easy to use. --- ### Paylocity Review - Overall rating: 4/5 - Reviewer: Lauri H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are overall happy with Paylocity. Most issues can be resolved perfectly. And given time, all issues are resolved to our satisfaction. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros No question that Paylocity knows payroll in and out. We have never had a payroll issue that could not be resolved. The customer service for our payroll questions has improved quite a bit over the last few years, improving our perception of customer services. Most CS personnel can get to the problem and get you answers. #### Cons State and local payroll tax information & issues has been problematic. We are in multiple states and still struggle with knowing whether the employee's state and local taxes are set up correctly. Paylocity is quick to claim that it is up to us to know what we should set up for each employee, but additional guidance and knowledge from Paylocity is key. The "knowledge base" is getting better and better. But more customer service in this area is needed. Plus, there is no direct contact with the tax department, which can mean addition time to figure out solutions. Some quarterly reporting issues can take time as well, sometimes resulting in late fees which I think could be resolved more quickly to avoid this from happening. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/web-pay-profile/reviews/?page=2) --- Paylocity Reviews, Pros and Cons - 2026 Software Advice