"Simple and Easy to Use". I integrated it into my payroll and it worked flawlessly. The overall quality is good.

In general, I did not have a problem and I was satisfied. customer service responds very quickly when you have a problem.

Ashlyn - our implementer - was TERRIFIC! She took the time to learn how we wanted it to perform and helped to streamline the setup to make the system work for us. Terrific customer service from her and the whole team. They are great!

We were conducting a complete overhaul and vendor change to a new PEO and WebClock was their preferred partner for a time keeping system. Compared to the system we used to use (ADP) it is a night and day easier and more user-friendly system. The WebClock system is intuitive once you get through the initial learning and is easy for both employee and manager.

Learning it is a bit cumbersome. It is not as instantly intuitive as I would hope it to be and the instructions are narrative instead of an easy infographic for my people to follow.

Again, our experience has been wonderful, [sensitive content hidden] made our transition seamless and guided me through. They both were always available if I had crazy questions!

WebClock allows easy navigation and correction time, keeps up vacation and sick days for me also. It is very user friendly. Also customer service was wonderful, our business split from another group and WebClock employees made the transition easy.

Sometimes employees clock in and clock out will not register even done online.

Unfortunately my experience was not good with the system itself. [SENSITIVE CONTENT was very responsive and helpful although she was not able to provide me with a solution for the system issues. Several of my employees would clock in or out and when they came back found out the system did not clock them in our out. The work required to fix all of these was just too much so we stopped using the services. We planned to see if there is anything to fix this issue in the first part of the year but I suspect we will have to find another product because when I mentioned my issues the response was the system works...but it wasn't. If it was one or 2 employees having issues I would think it may be a user issue but it wasn't.

I liked the idea of not having to add up time cards and for employees to submit for time off.

The system continually did not clock someone out or would clock them in at midnight.

All my experience has been with tech support and they have been amazing [SENSITIVE CONTENT] who not only offered to walk me thru the change log but when I said I was up to my butt in gators waited a few days and dropped me a note that she was still available to help. I just offered her a job if she ever wants to move to Austin TX

easy to set up new employees and the support is awesome

actually nothing - I haven't found a downside

Compliance, reliability, dependability and accountability. Kind of says it all when you don't have a good time system.

Great sales discipline. Listened to our needs and didn't push for things we don't need right now. Once we agreed on what to move forward with, implementation became the priority. Our sales person stayed involved all the way through to make sure the implementation was seamless and successful. I felt like I was part of the team and process.

Would like the software to not allow employees to punch in or out unless their GPS is enabled.

Great staff, very responsive when we have an issue.

Employees can clock in via Facial Recognition timeclock, desktop, or tablet. Or phone but we have blocked that for all but a select few. Time management makes it easy at the end of the payroll period. We can then export to our PEO.

I cannot highlight and print PDF reports on this version like I could on prior versions. (i.e., only certain parts of a Timecard Report -- not all 50 pages) It makes it cumbersome. Also, some reports make me download to an Excel File only and then I have to edit to extract the info I want for the managers.

Integration with Engage is fairly easy to use. It is manual, but easy to use.

Perdiodically, and not frequently, webclock goes down for software upgrades in the middle of the night when my teams are clocking in and or out, and they cannot log into the system, thus requiring a manual intervention by management the next day.

Weekly payroll has to be manually downloaded to computer and then manually uploaded to Engage. This process could be streamlined to eliminate the manual download and upload

Switching to automated PTO accruals will make our lives easier over time; it is a bit of a learning curve, but the support team is amazing.

Being able to view accruals and the employees being able to know their time balances.

sifting through the reports to find what I wanted has been a learning curve

Interfaces with our PEO and is constantly updated with our changing employee turnover.

The scheduling feature is great; however, certain parameters need to be confirmed at time of entering the schedules.

Overall, the experience with this software and it's support team has been excellent. Even if I can't figure something out, the support team is very quick and efficient in getting the solution to me. ITCS-webclock has been a significant portion for us to monitor and manage PTO, unexcused absences, and has allowed our team to be more flexible in their time clock punches and more accurate for the services we render to our clients.

The most beneficial item of the time clock is how easy it is to management your human resources. The system allows limitations to the number of staff using PTO within a department. This reduces my need to continuously watch each department since I can limit the number of staff out in a given period.

Sometimes it can be a little tricky to find the information you need in the reporting areas. Sometimes I find myself going in and out of the same screens to look for specific information on a report.

The set up and integration were easy and completed without issue and within the promised timeframe, the team at WebClock is phenomenal. Training for my staff was informative and customized to provide what we needed, when we needed it, and delivered to who we needed it delivered to. Working with Travis was (and remains) a pleasure. Customer Support is knowledgeable and responsive. Overall the system does what we need it to do without issue and the people behind the system have proven that they take personal responsibility for the product that they put out. They were willing to make changes within the system to accommodate some specific needs that we had and worked with me to make sure that the platform not only met but exceeded our needs and expectations. Honestly not what I expected going in, as my previous experiences in this arena have been less than stellar, it is nice to know that there are companies out there that still care about not only the product that they put out but the end user and their experience in the environment.

It works the way I need it to work, consistently. That is a big deal when you have 140 employees in multiple states and at 6 locations. Since the switch I have been able to stop thinking about time and labor management every minute of the day.

There isn't anything that I can say I dislike about the platform.

Previously, PTO was managed on spreadsheets by individual managers. This provides easy to navigate system that tracks all PTO in real time and allows each individual to see their remaining time off.

PTO tracking is most important for our group. The implementation was not smooth due to change in people on our side and Webclock. There was not clear communication on how to initially set up information which caused me to have to manually update all records to launch and then have another admin go back and manually adjust all the time records for each account. I then had to go back a third time to manually adjust records to check another box for movement between screens. It was not a smooth process. We still encounter some issues that can't be explained by Webclock and takes time to resolve.

See above comments, I've addressed what didn't work well with implementation.

I have had an excellent experience with Webclock and with the service from [SENSITIVE CONTENT]. She has been so patient and helpful throughout the whole journey thus far. Having a "friend" on the other end of the phone helping you walk through and trouble shoot a problem was extremely comforting. [SENSITIVE CONTENT] never made me feel "dumb." I so appreciated that! She has been instrumental in the success we have had using Webclock.

The ease of the employees being able to clock in and out. Also, as an office manager, being able to go in and make manual changes both in house as well as remotely as needed was very helpful.

It would have been helpful to have an actual "trouble shooting FAQs worksheet" to go along with the initial training since there is so much to learn right at the beginning and then other things pop up later on like "how do I add a shift?" There were just some things that came up "later on" and having a resource to refer back to would have been beneficial.