All ITCS-WebClock Reviews
1-25 of 67 Reviews
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Emre
Verified reviewer
Computer Software, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2022
Good job
"Simple and Easy to Use". I integrated it into my payroll and it worked flawlessly. The overall quality is good.
CONSIn general, I did not have a problem and I was satisfied. customer service responds very quickly when you have a problem.
Vendor Response
Thank you for your review!
Replied September 2022
Joe
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Perfect Protect for Small Business
Overall, the experience with this software and it's support team has been excellent. Even if I can't figure something out, the support team is very quick and efficient in getting the solution to me. ITCS-webclock has been a significant portion for us to monitor and manage PTO, unexcused absences, and has allowed our team to be more flexible in their time clock punches and more accurate for the services we render to our clients.
PROSThe most beneficial item of the time clock is how easy it is to management your human resources. The system allows limitations to the number of staff using PTO within a department. This reduces my need to continuously watch each department since I can limit the number of staff out in a given period.
CONSSometimes it can be a little tricky to find the information you need in the reporting areas. Sometimes I find myself going in and out of the same screens to look for specific information on a report.
Reason for choosing ITCS-WebClock
Price and need
Reasons for switching to ITCS-WebClock
Having the cloud based system allows us to be away from our corporate office and still have proper tracking for employee time. Also, the cost was cheaper for ITCS-WebClock.
Vendor Response
Joe, Thanks for your review, I appreciate it. Greg Thompson COO
Replied October 2022
Jery
Business Supplies and Equipment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed December 2022
Webclock Review
Unfortunately my experience was not good with the system itself. [SENSITIVE CONTENT was very responsive and helpful although she was not able to provide me with a solution for the system issues. Several of my employees would clock in or out and when they came back found out the system did not clock them in our out. The work required to fix all of these was just too much so we stopped using the services. We planned to see if there is anything to fix this issue in the first part of the year but I suspect we will have to find another product because when I mentioned my issues the response was the system works...but it wasn't. If it was one or 2 employees having issues I would think it may be a user issue but it wasn't.
PROSI liked the idea of not having to add up time cards and for employees to submit for time off.
CONSThe system continually did not clock someone out or would clock them in at midnight.
Reasons for switching to ITCS-WebClock
Save time and money
Vendor Response
Jerry, Thank you for your honest feedback. It's unfortunate that the employees were having issues during the clock in / clock out process. We have noticed in the past, employees have stating that they did clock, but the raw data confirmed that the punches were not present, creating a non-compliant situation for the employees in question. Making changes from a manual system to a SAAS based solution does present challenges with employees to adopt a new process. We appreciate your business, and in the future if you find you'd like to revisit the award winning WebClock solution, please let us know. Best Regards, Greg Thompson COO
Replied February 2023
Kurt
Facilities Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Make Time For WebClock!
Compliance, reliability, dependability and accountability. Kind of says it all when you don't have a good time system.
PROSGreat sales discipline. Listened to our needs and didn't push for things we don't need right now. Once we agreed on what to move forward with, implementation became the priority. Our sales person stayed involved all the way through to make sure the implementation was seamless and successful. I felt like I was part of the team and process.
CONSWould like the software to not allow employees to punch in or out unless their GPS is enabled.
Reason for choosing ITCS-WebClock
Most professional and personal experience.
Reasons for switching to ITCS-WebClock
Horrible overall experience except for sales. Mobile app is problematic depending on phone quality. Expected us to FAQ ourselves to any solution which small business owners don't have time for. Poor customer service.
Vendor Response
Kurt, thank you for your review - much appreciated. Greg Thompson
Replied June 2022
Karen
Insurance, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Complete time management system that seamlessly integrates with our HR system!
Ashlyn - our implementer - was TERRIFIC! She took the time to learn how we wanted it to perform and helped to streamline the setup to make the system work for us. Terrific customer service from her and the whole team. They are great!
PROSWe were conducting a complete overhaul and vendor change to a new PEO and WebClock was their preferred partner for a time keeping system. Compared to the system we used to use (ADP) it is a night and day easier and more user-friendly system. The WebClock system is intuitive once you get through the initial learning and is easy for both employee and manager.
CONSLearning it is a bit cumbersome. It is not as instantly intuitive as I would hope it to be and the instructions are narrative instead of an easy infographic for my people to follow.
Reason for choosing ITCS-WebClock
WebClock was the partner to Engage; did not have a choice of products but have been very happy with WebClock!
Reasons for switching to ITCS-WebClock
Changing entire PEOs - from ADP to Engage.
Jules
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Couldn't be happier!
The set up and integration were easy and completed without issue and within the promised timeframe, the team at WebClock is phenomenal. Training for my staff was informative and customized to provide what we needed, when we needed it, and delivered to who we needed it delivered to. Working with Travis was (and remains) a pleasure. Customer Support is knowledgeable and responsive. Overall the system does what we need it to do without issue and the people behind the system have proven that they take personal responsibility for the product that they put out. They were willing to make changes within the system to accommodate some specific needs that we had and worked with me to make sure that the platform not only met but exceeded our needs and expectations. Honestly not what I expected going in, as my previous experiences in this arena have been less than stellar, it is nice to know that there are companies out there that still care about not only the product that they put out but the end user and their experience in the environment.
PROSIt works the way I need it to work, consistently. That is a big deal when you have 140 employees in multiple states and at 6 locations. Since the switch I have been able to stop thinking about time and labor management every minute of the day.
CONSThere isn't anything that I can say I dislike about the platform.
Reason for choosing ITCS-WebClock
AlphaStaff recommendation. I have a lot of trust and faith in Marlene Gore and she said I should give you guys a shot with an open mind. She knew my frustrations and thought it would be a good fit ... she was right!
Reasons for switching to ITCS-WebClock
Multiple issues with the system. It was pretty on the outside but did not work the way that we needed it to. Ended up with multiple "work arounds" to get simple things accomplished.
Ruth
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Good product for the money
Great staff, very responsive when we have an issue.
PROSEmployees can clock in via Facial Recognition timeclock, desktop, or tablet. Or phone but we have blocked that for all but a select few. Time management makes it easy at the end of the payroll period. We can then export to our PEO.
CONSI cannot highlight and print PDF reports on this version like I could on prior versions. (i.e., only certain parts of a Timecard Report -- not all 50 pages) It makes it cumbersome. Also, some reports make me download to an Excel File only and then I have to edit to extract the info I want for the managers.
Reason for choosing ITCS-WebClock
Prior experience with WebClock
Reasons for switching to ITCS-WebClock
We were switching to a PEO which iSource was not. Therefore we either needed to go with another timeclock company and I have dealt with WebClock in the past and have liked them and their support
Vendor Response
Ruth, Thanks for writing your review, and thank you for keeping WebClock in mind when you see a need for Time & Attendance - much appreciated! Greg Thompson COO
Replied October 2022
Monica
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
The support is amazing
Always been great
PROSThe support people especially [sensitive content hidden] are always so friendly and helpful and they remember me :o
CONSI cannot get a list of how much pto each employee is accruing. I would think this would be a simple fix.
Reason for choosing ITCS-WebClock
The boss liked it and then I liked it
Vendor Response
Monica - Thank you very much for the review. I'll pass your request to our development team for review. Please reach out if you'd like anything else. Best regards, Greg Thompson COO ITCS-WebClock
Replied October 2023
Christopher
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Ceo
Very dependable software. Excellent support - [SENSITIVE CONTENT] did an awesome job assisting us.
PROSMinimal maintenance and extent of reporting capibility
CONSThere is nothing I have found yet that I felt fail short.
Vendor Response
Christopher, Thank you for your tremendous review, I very much appreciate you taking the time to leave you comments. Please let me know if you need anything and have a great day! Greg Thompson COO
Replied November 2022
Andrew
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
I highly recommend WebClock
The comprehensive reports, and customization are incredible. The support team is always friendly, and eager to assist with any questions that arise.
CONSAt this point in time, I do not have any complaints.
Vendor Response
Andrew, Thank you for your kind review. If you need anything, please reach out to Meghan or myself. Greg Thompson COO
Replied October 2023
Jessica
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Amazing!!
I like how easy it is to go through as well as the support services received.
CONSNot anything specific that I don't like or that doesn't make this product bad.
Vendor Response
Jessica - Thank you for your review - it's very much appreciated! Have a great day Greg Thompson COO
Replied November 2022
Terri
Medical Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Streamlined Time Clock for Employees
I have had an excellent experience with Webclock and with the service from [SENSITIVE CONTENT]. She has been so patient and helpful throughout the whole journey thus far. Having a "friend" on the other end of the phone helping you walk through and trouble shoot a problem was extremely comforting. [SENSITIVE CONTENT] never made me feel "dumb." I so appreciated that! She has been instrumental in the success we have had using Webclock.
PROSThe ease of the employees being able to clock in and out. Also, as an office manager, being able to go in and make manual changes both in house as well as remotely as needed was very helpful.
CONSIt would have been helpful to have an actual "trouble shooting FAQs worksheet" to go along with the initial training since there is so much to learn right at the beginning and then other things pop up later on like "how do I add a shift?" There were just some things that came up "later on" and having a resource to refer back to would have been beneficial.
Reason for choosing ITCS-WebClock
Recommendation from a friend (another office manager).
Timothy
Sporting Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use
Tracking my employees, and my own time has become very easy. [sensitive content hidden] from webclock is always helpful, and friendly.
CONSWe dont really have any complaints. This works great for our small business.
Susan
Warehousing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
ITCS Webclock is the best for all our needs
We have used webclock for over 15 years and are very satisfied with it
PROSI can usually find anything I am looking for and I like that there are different ways to approach things. And if not, the support team is excellent
CONSYou just did an update and having minor issues finding what I used The glossary could be a bitmore informative but this is only for the current update
Vendor Response
Susan, Thanks so much for being a 15 year WebClock customer, I really appreciate that. Thanks for your review, very kind of you to take the time to fill it out. Greg Thompson COO
Replied October 2022
Chris
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Hoodz Review Webclock
Integration with Engage is fairly easy to use. It is manual, but easy to use.
PROSPerdiodically, and not frequently, webclock goes down for software upgrades in the middle of the night when my teams are clocking in and or out, and they cannot log into the system, thus requiring a manual intervention by management the next day.
CONSWeekly payroll has to be manually downloaded to computer and then manually uploaded to Engage. This process could be streamlined to eliminate the manual download and upload
Reasons for switching to ITCS-WebClock
moved to Engage PEO from ADP for more customized support. Engage introduced Webclock
Vendor Response
Chris, Thanks for your review. I've asked my team to touch base with you on the payroll, it's more automated than what you have described. Have a great day! Greg Thompson COO
Replied October 2022
jeannette
Building Materials, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2022
Easy system to navigate once it's set up
Previously, PTO was managed on spreadsheets by individual managers. This provides easy to navigate system that tracks all PTO in real time and allows each individual to see their remaining time off.
PROSPTO tracking is most important for our group. The implementation was not smooth due to change in people on our side and Webclock. There was not clear communication on how to initially set up information which caused me to have to manually update all records to launch and then have another admin go back and manually adjust all the time records for each account. I then had to go back a third time to manually adjust records to check another box for movement between screens. It was not a smooth process. We still encounter some issues that can't be explained by Webclock and takes time to resolve.
CONSSee above comments, I've addressed what didn't work well with implementation.
Reason for choosing ITCS-WebClock
The sales person I dealt with gave me confidence that the system would work well for our needs and that you had a dedicated support team to assist us should any problems arise.
Vendor Response
Hello Jeannette, Thank you for your review. I've asked my team to look into your concerns and support will reach out to see if there is anything we can adjust on our end to make the PTO tracking better for you. Greg Thompson COO
Replied October 2022
Kris
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Beacon Health Managment Review
Very good once up and running smoothly and maintained by a well trained representative in given clock locations.
PROSReporting is informative. Interactive with live updates also essential.
CONSDocumented training materials for new users at locations due to high turnover. Can be confusing at first how to enter employees into clocks. Solid documents written clearly and with detail will cut down on any confusion. Employees are not always technical and can struggle to get the steps correct in the beginning.
PJ
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to Use Program
Your support team is great, very knowledgeable, responsive and a pleasure to deal with. My implementation specialist for our recent report requests was also very responsive and a pleasure to deal with.
PROSThe software is easy to use and it's easy for new employees to pick up.
CONSI don't like that vacation hours cannot accrue on a monthly basis for new hires, I have to enter the hours manually. I wish employees' previous timesheets looked like the administrator's view. I think it make it easier for employees to find errors before approving their time.
Mandy
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Shaw Living, PC
Again, our experience has been wonderful, [sensitive content hidden] made our transition seamless and guided me through. They both were always available if I had crazy questions!
PROSWebClock allows easy navigation and correction time, keeps up vacation and sick days for me also. It is very user friendly. Also customer service was wonderful, our business split from another group and WebClock employees made the transition easy.
CONSSometimes employees clock in and clock out will not register even done online.
Vendor Response
Mandy, Thank you for your comments and for recognizing our employees! I appreciate you taking the time to fill out the survey. Greg Thompson COO
Replied February 2023
Paula
Import and Export, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Portmeirion Group
This product is easy to use and helpful when you have to modify weekly timesheets and run employee's PTO / vacation time/ audit reports.
CONSThe delay from entering the New Hire into the Engage system to waiting almost 2 hours for the new hire information to port over to the Web Clock system.
Vendor Response
Paula - thanks so much for your review, I very much appreciate it. Please reach out to me if I can do anything for you. Greg Thompson COO
Replied November 2022
Nerea
Verified reviewer
Education Management, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Lo he usado mucho
Creo que terminaré cambiando de software según me beneficie otro con más funciones, pero si lo que buscas es administrar tu tiempo, ITCS-WebClock es el índicado.
PROSEs un software bastante básico. Lo he usado para administrar mejor mi tiempo.
CONSSobre todo sirve como gestión del tiempo, pero podría mejorar en otras funciones, como la administración de gastos.
Kristi
Government Administration, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Webclock
The ability to clock in for different jobs. Ease of use.
CONSThat the total hours on the timesheet does not print out the total for sick leave/vacation leave used. It gives regular hours total and then one lump sum rather than showing the different types of pay. timesheets do not show the job worked on them. Have to go back into employee to figure out what job they were working on
Vendor Response
Hi Kristi, thanks so much for your review. The issue you describe is a setting that needs to be changed, I'll have support open a ticket and someone will call you.
Replied October 2022
Angie
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Ayuda Mucho
Su herramienta de base de datos para empleados es muy completa.
CONSes algo tedioso de implementar pero funciona de maravilla.
Carol
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Done
Fairly ease of use and the Customer Support is amazing.
PROSit is online and convenient and this survey is too demanding
CONSIt does not track PTO very well and this survey is too demanding
Vendor Response
Carol, Thank you for taking the time to review WebClock, I really appreciate the effort. Please feel free to reach out to me directly if ever you need assistance. Greg Thompson COO
Replied October 2022
Nellene
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Office Mgr.
Good
PROSIt also does my PBJ hours for us and they submit to CMS. :)
CONSIssues with internet with phone app working and just some days logging in.
Reasons for switching to ITCS-WebClock
Cost and using a different software for HR and payroll and clinical data entry.
Vendor Response
Nellene, Thanks for your review, I very much appreciate it! Have a great day. Greg Thompson COO
Replied October 2022