"Simple and Easy to Use". I integrated it into my payroll and it worked flawlessly. The overall quality is good.

In general, I did not have a problem and I was satisfied. customer service responds very quickly when you have a problem.

Overall, the experience with this software and it's support team has been excellent. Even if I can't figure something out, the support team is very quick and efficient in getting the solution to me. ITCS-webclock has been a significant portion for us to monitor and manage PTO, unexcused absences, and has allowed our team to be more flexible in their time clock punches and more accurate for the services we render to our clients.

The most beneficial item of the time clock is how easy it is to management your human resources. The system allows limitations to the number of staff using PTO within a department. This reduces my need to continuously watch each department since I can limit the number of staff out in a given period.

Sometimes it can be a little tricky to find the information you need in the reporting areas. Sometimes I find myself going in and out of the same screens to look for specific information on a report.

Unfortunately my experience was not good with the system itself. [SENSITIVE CONTENT was very responsive and helpful although she was not able to provide me with a solution for the system issues. Several of my employees would clock in or out and when they came back found out the system did not clock them in our out. The work required to fix all of these was just too much so we stopped using the services. We planned to see if there is anything to fix this issue in the first part of the year but I suspect we will have to find another product because when I mentioned my issues the response was the system works...but it wasn't. If it was one or 2 employees having issues I would think it may be a user issue but it wasn't.

I liked the idea of not having to add up time cards and for employees to submit for time off.

The system continually did not clock someone out or would clock them in at midnight.

Compliance, reliability, dependability and accountability. Kind of says it all when you don't have a good time system.

Great sales discipline. Listened to our needs and didn't push for things we don't need right now. Once we agreed on what to move forward with, implementation became the priority. Our sales person stayed involved all the way through to make sure the implementation was seamless and successful. I felt like I was part of the team and process.

Would like the software to not allow employees to punch in or out unless their GPS is enabled.

Ashlyn - our implementer - was TERRIFIC! She took the time to learn how we wanted it to perform and helped to streamline the setup to make the system work for us. Terrific customer service from her and the whole team. They are great!

We were conducting a complete overhaul and vendor change to a new PEO and WebClock was their preferred partner for a time keeping system. Compared to the system we used to use (ADP) it is a night and day easier and more user-friendly system. The WebClock system is intuitive once you get through the initial learning and is easy for both employee and manager.

Learning it is a bit cumbersome. It is not as instantly intuitive as I would hope it to be and the instructions are narrative instead of an easy infographic for my people to follow.