WebHR vs TriNet Zenefits
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.4 / 5
Value for Money
4.2 / 5
4.2 / 5
Customer Support
4.2 / 5
3.9 / 5
Functionality
4.2 / 5
4.2 / 5
Last Review Written
August 30, 2024
August 27, 2024
Pros/Cons
Pros
- Even our employees are loving to use the application with ease. We all are extremely happy to use the application with your continuous customer support.
- Very easy to use with excellent features that exceeded my expectations and very good in price. It contains all what the employee needs and even more simple than any other HR solution.
- Real-Time Tracking, Employee Time ins and outs, as easy as using Facebook, Online, Safe, Secure, Customization, Stable and Great customer support.
Cons
- There were lots of buttons which were available to me, but navigating to them led to a "no access" pages. My first thought as a developer was, that it's a bad design.
- At no point does anyone offer any assistance. Horrible, horrible, horrible.
- The once things that I dislike the most is the delay in responses from Customer Support. There are many times where I have had to send multiple emails and days will go by before a response is given.
Pros
- What I like most about this software is that it's easy to use. Everything is super straightforward and you don't have to hunt a ton for what you need.
- I really like having a single benefit platform to access all of my benefits, 401k, pay stubs and time off management. The simple signup process is easy for members and easy reporting for management.
- Overall, having Zenefits is great. It's easy to integrate the time off with your Outlook calendars so everyone knows when people are out and the access to your information is easy when you need it.
Cons
- This is so unacceptable. The product itself is clunky, disjointed and not at all intuitive.
- Aside from the tax issues, their service level is the worst of any company I have worked with.
- This is truly the WORST customer service that I have ever encountered. It would be one thing if my issue was a login.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
