--- title: "Whatfix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Whatfix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Whatfix is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/whatfix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Management Software](https://www.softwareadvice.com/cms/) / [Whatfix](https://www.softwareadvice.com/hr/whatfix-profile/) / Whatfix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/whatfix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/whatfix-profile/alternatives/) # Whatfix User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 49 reviews (64%) - 4 stars: 28 reviews (36%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - This tool is essential for our company to integrate, train and support remote and in-office employees on enterprise software applications to drive adoption, reduce training and support costs, and improve productivity on a massive scale. - Whatfix allows users to create interactive step-by-step guides with contextual tooltips, pop-ups, and overlays. - WhatFix has been an excellent partner in supporting our initiatives. ### Most mentioned cons - Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. - Less about the product, but sometimes the communication can be over-zealous/clumsy ## Whatfix customer reviews Showing reviews 1-25 of 77 (page 1). ### Whatfix is the business management software par excellence - Overall rating: 4/5 - Reviewer: Francois Pascal N. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is essential for our company to integrate, train and support remote and in-office employees on enterprise software applications to drive adoption, reduce training and support costs, and improve productivity on a massive scale. #### Cons The free trial version is limited in both functionality and duration. #### Vendor response Francois, thank you for taking time out of your schedule to leave us a review. We're happy to hear Whatfix has become an essential part of your software adoption success. It's great to hear you are seeing a reduction in training and support costs and improved productivity. Your success is important to us, and your partnership is appreciated. Your Whatfix Team Replied July 2023 --- ### Empowering Training Initiatives with Flexible Deployment from WhatFix - Overall rating: 5/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WhatFix has been an excellent partner in supporting our initiatives. Their tools and services have not only met our needs but have also enhanced the experience for our customers. The positive feedback we’ve received shows how effective and user-friendly their solutions are! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is. From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform. #### Cons I honestly can't think of anything bad to say about WhatFix! #### Reasons for choosing Whatfix While it was for a different use, we considered adding Docebo to the training delivery but found that WhatFix was more than enough. --- ### good APP - Overall rating: 4/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns. #### Cons The price is a little high. It is lack of analytical features. Some features is not easy to configure. #### Vendor response Hi, Tim. Thank you for taking the time to leave us a review. We're happy to hear Whatfix is helping to improve your customer experience. In response to analytics, we are continually enhancing our software's capabilities, and we'd love to show you our data-driven analytics can easily track and analyze your user behavior to provide comprehensive insights that help you make informed decision-making. Thanks again for your review. We truly appreciate your honest feedback, as it helps us identify areas for improvement and prioritize our efforts to provide you with the best experience possible. Your Whatfix Team Replied July 2023 --- ### Whatfix for your online community onboarding - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The support is great. Their teams are largely based in India so that can be a challenge with their internet connections. Also timing for US timezones and holding meetings can be difficult. They are very nimble and receptive to feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Usage of page tagging so that as you experiment and move things around the page that you do not need to reconfigure things. You can create video flows and also create translations without having someone on staff.Support was great! #### Cons Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed. #### Reasons for choosing Whatfix Cost, their online user community, translations, smart tagging, export options. --- ### Whatfix is the solution we didn't know we needed until we found it! - Overall rating: 5/5 - Reviewer: Kirsten S. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out! We have never had such a positive vendor relationship! #### Cons Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around. #### Reasons for choosing Whatfix Overall price, no sneaky "extra" costs, low-pressure sales, confidence of team members. #### Vendor response We greatly appreciate your feedback on the pros of using Whatfix. It's wonderful to know that our digital adoption platform's ease of use and versatile widgets have contributed to a smoother workflow for your users. Moreover, we greatly appreciate your kind words about our team members. Being helpful, hardworking, and innovative is at the core of our values, and we are committed to continuously improving our tool to meet your needs. We understand that content creation may have its challenges at times, but we're delighted that our support team has been there to assist you and ensure your success with Whatfix. Rest assured that we are always working to improve the platform to make it even more user-friendly and intuitive. Once again, thank you for your glowing review and your trust in Whatfix. We are thrilled to have you as a valued customer and look forward to continuing to support you and your team on your journey to even greater success with Whatfix. Your Whatfix Team Replied July 2023 --- ### Whatfix helps iPoint on the way to improved user assistance - Overall rating: 4/5 - Reviewer: Silke R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the help of task lists, self help and pop ups we can directly support our customers (users) and provide them with help. This way we can reduce the number of support tickets and relieve the support team. #### Cons The use of tags is currently still a bit cumbersome and could be clearer or better structured. It would also be desirable to be able to open the CLM board in multiple browser tabs. Linking content (e.g. link from an article to a walkthrough) could be simplified. #### Reasons for choosing Whatfix In terms of price-performance ratio, Whatfix is clearly superior to its competitors and convinced us in the cost-benefit calculation.Apart from that, we were convinced by the excellent personal and competent support of all Whatfix teams (sales, onboarding, customer success) that support(ed) us on our way. #### Reasons for switching to Whatfix The contract with WalkMe expired and we had to re-evaluate our DAP provider. --- ### Fantastic product - Overall rating: 4/5 - Reviewer: Neil D. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic product, easy company to work with. Highly reccomend! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great features, with steady delivery of new features. Whatfix really listen to their users and shape their backlog accordingly #### Cons Less about the product, but sometimes the communication can be over-zealous/clumsy #### Reasons for choosing Whatfix Better features than two of the alternative; better price than the other --- ### Digital Adoption of Digital Adoption - Overall rating: 4/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Data driven decisions are very important to us. With Whatfix we are able to provide better data to our development team while simultaneously guidling our customers through our app. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Customer Service is extraordinary. Once you learn how to use the tools and their limits, your imagination is the limit as to what you can do. #### Cons With so many features and options it was a little hard to finalize what we needed to focus on. --- ### Whatflow flows implementation in a special education web based product - Overall rating: 4/5 - Reviewer: Hal R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used unspecified for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 #### Pros Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive. #### Cons Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming. #### Vendor response Thanks for the review, Hal. We are working towards building the framework for selective actions on the flows, which should be released soon. As per your feedback, our UX team is currently improving the editing experience. Replied February 2017 --- ### Help your customers understand your platform - Overall rating: 5/5 - Reviewer: Iziar R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process. #### Cons We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows. --- ### Whatfix Works! - Overall rating: 5/5 - Reviewer: Dawn M. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We are very pleased with the DAP and the service at Whatfix. We have been using it over a year and a half and it has done and continues to do everything they promised it would do. The integration of this tool was very quiet, meaning, we implemented it and only received positive feedback. There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new! It is pretty common to implement a tool and get some amount of negative response or technical issues at launch. We launched it...and it just worked! We receive positive feedback frequently and the word is getting out across the company. We now have enough positive awareness about Whatfix that other department leads are requesting that we "Whatfix" their tools. We have now increased our investment enterprise wide and look forward to the benefits across more of our platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whatfix has so many useful features. Some of the smallest but have large impacts are the Beacons and the popups. These functions allow us to communicate changes within our processes and products almost instantly. Previously, communicating rapid or sudden changes would take time, and during that time, customers and employees are either waiting to be able to deliver the appropriate information or service, or they have incorrect information. this creates tickets and complaints. Being able to deliver information as rapidly as we can using Whatfix has reduced the time gap exponentially! The guided walk-throughs are also incredible. Realistically, what should you expect a newly hired employee to remember right after class. With so many policies, processes, and procedures, the expectation to "just know it" is unfair. Whatfix takes the stress off of the employee to instantly master something. Whatfix helps create an environment of trust, comfort, and confidence because the tools are "at the ready"! The DAP is amazing and intuitive.The other pro to Whatfix is their service. In my personal and professional life, Whatfix is #1 in client support and customer care. I just don't experience this level of service from anyone else! Friendly, efficient, and focused on our success! #### Cons I just can't think of any cons at this time! #### Reasons for choosing Whatfix Price comparison was undeniable, and the service made it even easier to decide! #### Vendor response Hi Dawn, Thank you for the review. We appreciate you taking the time to share your candid feedback. We're glad your team loved the various Whatfix features, and that you had a pleasant onboarding and implementation experience. It's something we've worked hard on, so it's great to hear the positive feedback. Thanks again for taking the time to leave us a review! Best, Your Whatfix Team Replied July 2023 --- ### Great Product - Overall rating: 5/5 - Reviewer: George T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Whatfix has been brilliant. Everything from onboarding, content building, training, support and analytics. It has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding was fantastic. The support was great and the processes were easy and informative. The product itself is great. We required some custom development work which they agreed to do. They stuck the timeframes and communication was great. #### Cons I cannot think of anything. Overall, great service #### Reasons for choosing Whatfix Support, Product, Service #### Reasons for switching to Whatfix WalkMe renewal price --- ### A great tool for digital adoption in applications - Overall rating: 5/5 - Reviewer: Sandhya S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing team of individuals who are always ready to support and know their platform well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great UI and contents are easy to configure. Product team and support team is very proactive #### Cons None. Everything works as expected and I hope the spirit remains as-is. --- ### Great Addition - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First and foremost, Whatfix Customer Support is the best I've experienced. They are quick to resolve issues and our account manager is always available to assist as well. The team they have supporting customers is truly exceptional. Secondly, integration with our CRM has been critical. It's allowed 24/7 help to our users and decreased the number of support tickets. We are able to guide our users to Whatfix content for help/training which provides them instant support. #### Cons There's nothing I can think of as a con. There was a bit of a learning curve at the beginning, especially with the tag functionality, but the more you familiarize yourself with the steps, it becomes quick and easy to create content. --- ### Whatfix has been a huge help to onboarding on clients. Great product support! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent product support. Our account specialist, Kritika, is always available and willing to help us with customization and configuration and has come through in a pinch many times! #### Cons Configuration can be tricky for a novice, but customer support/account support is great and always available. --- ### They will always respond and fix any issues quickly! - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a small startup, we first tried AppCues but ran into several issues with integration (we are a Single Page App) that we could not resolve and all communication was slow and only through email. We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly. #### Cons They use a tagging system to organize onboarding flows but I'm hoping to see them add a folder system as well. --- ### Extremely helpful to us and to our customers! - Overall rating: 5/5 - Reviewer: Olivia S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WhatFix continues to come out with new ways to use their product and also comes out with new features. Setting up the product and learning how to use it was a breeze. At first I was overwhelmed by having to create each step, but after the first flow, you really get the hang of it. Customer support is also great. They always answer with a timely response and I always get my question answered. I was having trouble with a few of the flows I created and I was able to get the help I needed. --- ### Easy to use on-boarding software with a genuinely caring team behind it. - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product. The level of customer service is unrivaled in this industry - can't say enough good things about the entire WhatFix organization. #### Cons It's not technically a "con", but as they say, "you get what you pay for." WhatFix definitely isn't cheap, but I would not expect a product and service of this quality to come at a bargain price. Definitely worth every dollar. --- ### Ideal solution for new user adoption - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We set a goal to help our new users adopt our product more easily to ensure they would maximize their use of our platform’s extensive capabilities. WhatFix proved to be an invaluable tool. It streamlines the onboarding process for new users, and has helped veteran customers reinforce their knowledge of our platform’s fundamentals. New MarketSight users now have a much shorter learning curve thanks to WhatFix, which has improved customer satisfaction considerably. Throughout the process, we were extremely pleased with the customer service from the entire WhatFix team. #### Cons We are still working on the best way to streamline new content into the WhatFix application, and are hoping our "number one, must have" feature request can be implemented in the near future. --- ### Great product. Great Team! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thea ease of use and learning curve along with the constant support that's offered through implementation and use. #### Cons A cleaner more futuristic UI for the end-user. There isn't much to say here as the product has fit all of our needs. --- ### Really awesome people who can help! - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Product usage: Used weekly for unspecified - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their team really helped us during a project we were doing, and I think they would be great for any company looking for help! This is a must to onboard customers and drive retention. #### Cons The only thing I would say is a negative is that it does take resources on your end, whether people or money, but it will be worth it! --- ### Implementing Whatfix for our users was easy and quick. Our users find the flows simple to follow. - Overall rating: 4/5 - Reviewer: Jill B. - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided. Our Whatfix Customer Success Manager Kritika has been amazingly responsive to our questions and creative in finding solutions. #### Cons It's probably because we're still new to the software, but I would like to be able to handle more of the CSS intervention ourselves. Kritika takes care of anything we need so quickly so it hasn't been a problem at all though! --- ### Effective tool for product adoption. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Interface is easy to use. Support is great. Adds value when the product GUI is complex and not structured. #### Cons Could have more features that make usage less cumbersome. Need features around versioning and organizing content. Relying just on tags is an effective method. --- ### Great product - Overall rating: 5/5 - Reviewer: Bryce Kalvin C. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used unspecified for less than 6 months - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Great product, has really helped us reduce unnecessary contacts.... Easy to use and implement... Great, attentive and helpful customer service... quick response times #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Great customer service Fast response time Great customization #### Vendor response Thanks for the amazing review, Bryce. Replied February 2017 --- ### Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support - Overall rating: 5/5 - Reviewer: Mitchell W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix- * Very easy to use - building new flows, alerts, popups... very user friendly * Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision) * The content created using whatfix saves hours of communication explaining our software * Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to * Content is automatically updated across all formats when changes are made * Whatfix is regularly creating new features for use and provides guidance on how to implement * Setup is quick and easy * The built in messaging system for support makes it easy to contact your success manager * SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing! We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/whatfix-profile/reviews/?page=2) --- Whatfix Reviews, Pros and Cons - 2026 Software Advice