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Overall customer rating: Customer rating:

 (211)

 (89)

Recommended by: Recommended by:

76% of users

40% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“I have used Workday for three years now, and I think it is a great tool. It is user friendly and has a lot of functionality.”

- Dianna Osborn, Nortek

“I like how easy the UI is to navigate. The administrative capabilities are very easy to understand, and reporting is abundant.”

- Sasha Olson, Yahoo Inc.

Most negative review: Most negative review:

“It’s a big, fat complicated beast that spoils recruiting. It’s cumbersome. There are too many buttons and many of them lead you astray.”

- Santosh Bal, Costar

“The software was hard to customize and had numerous bugs. It was also difficult to get answers from the company, and we were usually passed around to multiple people.”

- Dana Laymon, PPD

Pricing:

How it's priced: How it's priced:

Workday is a cloud-based solution. You pay an annual subscription fee for each user login.

SuccessFactors is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

Contract term: Contract term:

Workday requires a contract for cloud-based deployment; renewal terms vary.

SuccessFactors requires a year-long contract for cloud-based deployment; renewed annually.

Upfront costs: Upfront costs:

Additional fees apply for implementation, training and switching costs.

Additional fees apply for implementation and training.

Recurring costs: Recurring costs:

Fees apply for premium support.

Fees apply for support.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (211)

 (89)

Most positive review: Most positive review:

“The user interface is simple and clean—from a non-admin/HR user perspective, it's relatively easy to find [and] take action on things in the system.”

- Kyle Schafroth, MXM

“I like the ease of use and deep functionality features. I have been using this product for several years, and I'm impressed with the improvements that have been made.”

- Haroon Zikria, K2M Inc.

Most negative review: Most negative review:

“Not always user friendly. The error notes are not very helpful in pointing you to the specific line that has an issue.”

- Kelli Tippet, Shelter Mutual Insurance

“As compared to other web-based tools, the UI is a bit clicky. I would like to see improvements for keyboard shortcuts.”

- Joseph Verrico, PMO

Support:

Overall customer rating: Customer rating:

 (211)

 (89)

Most positive review: Most positive review:

“Helpful when training beginners on how to implement performance management into their routine.”

- Somer Powell, Issuer Direct Corporation

“It is easy to use, hosted on the cloud and well supported by SAP. It is also integrated with SAP’s HR system.”

- Winnie Lu, Coca-Cola

Most negative review: Most negative review:

“They use a ticketing model, so you can’t just call when you have an issue. Once you do put in a ticket it is a 24-72 hour turnaround before they even call back.”

- Diane Brown, Comverge, Inc.

“The customer support is awful. You have to research the topic in case you want to submit a ticket. It takes them forever to get back to you.”

- Nicole Jensen, IM Flash

Phone support: Phone support:

Phone support may not be readily available.

Phone support included in subscription fee.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission available to all users.

Online support options: Online support options:

Online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.