When introduced to the Performance Culture System (PCS), I was immediately impressed with the system’s ability to align key players with our company goals as well as the graphic nature of the evaluation results on the 2 x 2 grid. This system has made a huge difference in our organization (we are an-in home care company with 300 employees) by creating a coaching culture via weekly meetings and quarterly performance reviews. Quarterly reviews are now two-way conversations between key players and their managers. In their 90-day performance reviews, key players have the opportunity to talk about what’s going well, what help they need in areas that are not going well and specific actions for the next 90 days. This quarterly process enables managers to be proactive and to make adjustments in resources, support as well as individual goals. Because this system is web-based, key players and managers can track progress over time and go back to review manager and employee feedback. In the past, annual reviews were viewed as necessary obligations by employees and managers and, once complete, thrown in a drawer, never to be looked at again. PCS’s unique ability to align individual performance objectives (and for us, individual bonuses) with company goals is now very clear to everyone. Since we have used PCS for a full year, I can honestly say that a 25% increase in our annual revenue is directly tied to our implementation of this system. I highly recommend this process to any organization that strives to align their employees with their company goals.

On-line system allows team members and their managers to go back over time to review progress and feedback. Team members can see where they fall on the 2 x 2 grid and, together with their manager, create a plan for improvement. Team members rate themselves and managers rate the team member. The areas that differ create a great opportunity for dialogue and coaching. Alignment of weekly key performance indicators with company goals and bonuses is the greatest advantage for us. Great support from the PCS team in helping us set the system up and coaching us through the performance evaluation process.

Managers should know that going into this they must commit to the process. It can take some time to pull it all together- i.e., defining the company goals, vision, mission, core values and each team member's performance objectives. There are no short cuts to the process, but when done well, the payoffs are enormous. Everyone is on the same page!

Both [SENSITIVE CONTENT HIDDEN] during our initial decision phase and [SENSITIVE CONTENT HIDDEN] during our set-up and system transition phase have been wonderful to work with! They've always been available if we have questions or adjustments and are incredibly helpful to work through translating old practices to a new system to avoid confusion with staff.

It's incredibly intuitive and easy for all staff to use. And what they can't discover on their own, the chat help feature which pulls up learn topics covers. Plus, we can create and add our own topics if needed. And no more paper forms!! Everything is online for staff to access whenever they need it to edit and comment on.

The only big speed bumps we've hit is moving our way of thinking about weighting of goals from a straight percentage system to a ranked system which translates into percentages. However, this isn't a detriment so much as a stretch of how we view our goals in relation to our employees.

I love the check-in feature so that employees and managers can keep track of thoughts throughout the review cycle.

I really haven't found any cons to this point. I am new to the software. It is a bit cumbersome to edit a review, but otherwise I like everything.

The team has been patient with me and has helped me cross many finish lines. They have been awesome, and I've already referred others into this system. The team is very collaborative, flexible in helping you get what you want out of the tool(s) in Performance Culture.

It is a very flexible tool to fit who we are as an organization and improve how we have traditional handled performance management and bring us into the 21st Century. It gives us immediate insight into our talent in our organization and who may need assistance. It will also grow with you as you expand as well.

Some of the online training may be too broad that it may confuse people learning the program.

The customer service is superb! Great team over at Performance Culture!

Performance Culture is a one stop shop for goal management, performance reviews, and feedback. With all modules communicating together and making performance review season a breeze for all managers. Love that the system is interactive with email alerts this makes a HR department of one run very smooth.

The system could use more step by step instruction for each module so manager could just hand out instructions for completing feedback, setting up goals, and fill out their performance reviews.