We've had a few setbacks but the Customer Support is exceptional.

We're still in the launch phase so it's hard to answer this right now.

Pros

When NET100 gets everything up and running without a glitch, this software is going to be a time saver.

Cons

We've had many issues with getting up and running and the main issue so far are computer and devise issues -- employees not being able to clock in/out.

WorkMax saves time & money

From meeting them at a trade show to the set-up, they never over-sold their product. It does exactly what they said it would do. It's been such an amazing enhancement to our work environment.

Pros

It more accurately captures time to each project than paper time cards, resulting in real-time costing information that improves project mgt and refines estimating future projects. It also eliminated laborious manual entry of data.

Cons

Took a bit to set up but so worth it. Their customer support is phenomenal!

WorkMax Time

The WorkMax team was wonderful! The app needs to be reworked-- the updates were hard to keep up with and caused many technical problems on their own.

Pros

The features were exactly what we were looking for regarding electronic timekeeping. Once our data/timekeeping requirements were added, the expectations were high. Their technical implementation team was awesome-- no limits to the quantity of time needed to set up. Their daily customer service team was also very helpful and resourceful --for both administrators and end users.

Cons

The app for mobile timekeeping was not impressive. I appreciated the numerous upgrades that WorkMax continued to install, but it caused a lot of downtime for real-time usage. Also, I believe, while there are a lot of good components, it just could not handle the volume of information we needed for timekeeping. Many of our issues on the dashboard and with remote users turned into a "this is the first time this has happened" scenario.

WorkMax

Our overall experience has been great. When we do have questions or issues they are resolved quickly.

Pros

I like how easy it is to use administratively to process payroll.

Cons

Really our only issue is having to do more with human error than anything. We have some employees that are not tech savvy so they take a little more coaxing to get them on board.

Great company with solid products and helpful people

The software is easy to use. The customer support is helpful and knowledgeable. The training team made the process go fast.

Pros

I was a long time user of About Time time keeping software, and switched to WorkMax last year. I like that WorkMax is web based. It is very similar to About Time, so my switch was relatively easy. They spent several sessions with me and walked me thru all the features and got all of my information from Quickbooks setup. It is easy for my field crews to move between jobs and select tasks for for those jobs. Their time is continuously sent to WorkMax, so I always know what is being done.

Cons

I wish when jobs are imported from Quickbooks, that WorkMax would only import the tasks that were used to build the job in Quickbooks, so that job costing was maintained better between the 2 programs. There are work arounds, which I use that make this happen, but it adds an additional step.