--- title: "Xactly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Xactly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xactly is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/xactly-incent-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compensation Management Software](https://www.softwareadvice.com/hr/compensation-management-comparison/) / [Xactly](https://www.softwareadvice.com/product/47421-Xactly/) / Xactly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/47421-Xactly/) Reviews [Alternatives](https://www.softwareadvice.com/product/47421-Xactly/alternatives/) # Xactly User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 252 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 108 reviews (43%) - 4 stars: 99 reviews (39%) - 3 stars: 32 reviews (13%) - 2 stars: 11 reviews (4%) - 1 star: 2 reviews (1%) ### Most mentioned pros - We can turn around data and modeling requests much quicker than before and we can also make changes to the comp plan in minutes rather than the days it would have taken to set up new excel calculators for 1500 employees. - It has allowed for better accuracy, audit controls, more consistent standardized processes and analysis of compensation. - We created a team that works exclusively on compensation and we all use Xactly to do that. ### Most mentioned cons - It looks like the system has equipped with a lot of features we do not need, but the ones we need are not that well designed. - It's kind of hard to navigate. - I think that the user interface is a bit outdated on Xactly Incent. ## Xactly customer reviews Showing reviews 1-25 of 252 (page 1). ### Somewhat satisfied - Overall rating: 4/5 - Reviewer: Alisha M. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it is very helpful but I would love to see some improvements. Like less refresh time allowing for more time to actually download the reports. It would be helpful to be able to download a list of rules and what the rules contain as well. As this has been requested many times for internal use within our company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Helps in calculating royalties for us. We can create multiple rules with different criteria which is helpful since we have a multitude of different types of contracts #### Cons waiting for the refresh, we only get about 10 minutes to download reports before the refresh starts over again. Also, we met a few years back because we could not move from analytics to Credit Assignment without having to log back in. This is still a problem. --- ### Great experience on using on Incent - Overall rating: 5/5 - Reviewer: Satyanarayana V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great experience and streamlining the compensation process using Xactly Incent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and navigate the UI for access. The plan configuration and deployment managed very well with Incent. #### Cons The certification release letters at Title level where as there is no option to select all titles or multiple titles. #### Reasons for switching to Xactly It's not suitable to large commission processing --- ### Xactly Loves Me - Overall rating: 5/5 - Reviewer: James A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered It took a little while to get all our ducks in order so that we had good data to put in. Now that we do have clean data, we have saved countless hours of processing time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prior to going full force with Xactly, it would take us 3 weeks to get revenue and commissions calculated. It can all be done in 1 day now. #### Cons The only thing that I dislike is the fact that I wasn’t using it sooner. --- ### Xactly is best software for Commission calculation but some process are really hard to digest - Overall rating: 4/5 - Reviewer: Swapnil D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Xactly incent is nice and well-designed tool for commissions calculations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1)Starting from User till Quota management it is too good, and does awesome job. 2)Calculation process in dependent on many factors and Xactlty supports most of them today. 3)Analytics is very good which gives clear picture of overall performance. 4)This nov-19 xactly provided free certification which I really appretiate. #### Cons 1) I can not do some repetitive task in bulk, which I really do not like about this software, for e.g. i. Initial Quota creation ii.Record deletion (Quota of User, Formulas, Credit and Commission rule) 2) Incentive statements are configuration is allowed up to the extent only, but for specific needs, I cannot do that in Default statement. For e.g. If I want to change the Credit type Lable name in one of the incentive statement it does not allow and it updated all the incentive statements where the same Credit Type is used. 3)Deal by Deal commission setup is hard if we try to do it on own, always need PS team help in that. 4)Also some uploads required .CSV and some .xls file format which is really not good, always need to change the format once the files are prepared. #### Reasons for choosing Xactly The results and customer reviews were really good, and the way it is explained and designed is really what we looked for. --- ### Great Experince - Overall rating: 5/5 - Reviewer: Doug D. - Verified reviewer: Yes - Industry: Newspapers - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of user for the end user. Don't need IT to make all configuration changes, can create formulas, rules, plans by a business admin. Reporting Integration #### Cons Would like to be able to upload data faster, we have a couple million invoice records, take about 8 hrs to load. Professional services are expensive and some of the resources are inexperienced #### Reasons for choosing Xactly Offered all the features of the other products, less expensive, better sales experience and people on the team had experience with Xactly --- ### More consistent and accurate processes - Overall rating: 5/5 - Reviewer: Nicki S. - Verified reviewer: Yes - Industry: Media Production - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Xactly Incent and Analytics for about six years. Previously we depended on excel files that were maintained by numerous analysts across the company. We created a team that works exclusively on compensation and we all use Xactly to do that. It has allowed for better accuracy, audit controls, more consistent standardized processes and analysis of compensation. We can turn around data and modeling requests much quicker than before and we can also make changes to the comp plan in minutes rather than the days it would have taken to set up new excel calculators for 1500 employees. Being a part of the Xactly family has also allowed us to network with other companies and professionals to find best practices and ideas. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using Xactly Incent has allowed our team to have more consistent SOPs and better accuracy. #### Cons The user interface seems clunky at times. I do not like the frame-within-a-frame design that is used in some of the objects. I also wish it was easier to move between objects - Profiles has helped, but it's not quite what I would like. --- ### Perfect tool to see how much commission you will earn on your deals - Overall rating: 5/5 - Reviewer: Quinten D. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can see exactly what I will earn on commission on there and keep good track of how much I will earn. #### Cons Nothing, it works perfectly fine and I have completely no complaints about it in any way or form at all. --- ### Very Good moudle for sales comission plan - Overall rating: 4/5 - Reviewer: Dinesh K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. so far this is good to use and easy to navigate to sellers to provide thier details in a click away #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is good module for sales compensation plan. very user friendly UI and this accomdate all your sales commisson plan for your oragnisation #### Cons user details like email ID and name should be editable in case somone put it manaully currently you cannot modify the user meial address which cretaes duplicity of user in system --- ### Xactly is a great tool!!! - Overall rating: 4/5 - Reviewer: Padmaja Tallavajhala C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Ease of automating and reduction of manual calculations of commissions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pros: 1. Ability to automate data transfers from your ERP/CRM systems to Incent and data validations/calculations using DELTA without the use of manual uploads using the Excel Uploads. I recently moved from one company to another and my goal is to leverage the use of DELTA for this purpose. It gives you your nights back! 2. Organizational setup is pretty easy to upload and it is even more wonderful if there is a data-integrations between Incent and your HR data repository. 3. Xactly Support are very responsive and they can be knowledgeable based on their years of support of the product. 4. Data transparency to the numbers (Earned Vs. Paid) results in faster responses from the sales team to their numbers. 5. Once you get the plans figured out, it works wonders. 6. Their new App for iPad can be a good sell provided the data model for the business is built universally for the whole sales force team. #### Cons Cons: 1. Analytics: A non-intuitive tool for regular users and need a solid understanding of your data in order to build reports that can be used by administrators and sales representatives. 2. System works well with simpler plans with fewer variables. Complex plans with multiple components can drag the system and make it tricky. 3. Development of Plan Design configurations works well, but at times, due to the design of the tool, it does not fully translate the language of your code to the language of the rule development. You have to be creative to be able to think of other ways to accomplish. --- ### When it works, it works well. Bugs and non-intuitive nature can make it difficult to use. - Overall rating: 3/5 - Reviewer: Lucas H. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Analytics: Can be very helpful to expand upon Incentive statement short comings. However with the introduction of Balance Carry forward to accommodate prior period processing, reporting is becoming more difficult. Recommended for every customer. Edocs: is recommended if you wish to route quota via Incent Incentive Statement: Overall great. Wish drill-down details loaded faster and were more flexible on what is shown on drill down Versioning Objects: I don't know what we would do without this System of Record: Great for historical comp. Earns more value year over year for growing changing sales teams. #### Cons Old UI: Sections that have old UI/non-HTML text Estimator: Atrocious UI, limits, functionality, but I bet its on every Xactly sales demo. Honestly, how many can customers using this? Illustrator rules- See estimator, but worse. Sales Rep Landing Dashboard: Most of the pods are useless. My feedback from our sales team we have is they don't even look at it. We direct them towards our analytics dashboards. 99% virtually all pods are turned off or hidden to avoid Incent from confusing the sales rep. Audit Logs are broken: This is a great troubleshooting tool and it has been broken and not fixed by Xactly. This was huge as we have many business group admins at our company. Pay curves don't work for us Rate Tables end with .99999 after every number: Sad this continues as long as it has. Makes beautiful Plan Statements suddenly ugly and confusing. Admin Experience: Feels like a hassle --- ### Great platform to check your incentives - Overall rating: 5/5 - Reviewer: Nynke S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Great platform to keep track of yearly earnings/commission and/or bonuses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to track incentives and monthly commissions with a yearly overview #### Cons It can take a while for comp plans to load. Luckily we don't have to check these very often --- ### Xactly Better than Yesterday but still needs to keep getting better - Overall rating: 3/5 - Reviewer: Donna M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are things that Xactly does well and once built work very well and that makes the experience pleasurable. Xactly has a nice appearance and once we educate our sales members it is easier for them to follow. It is not intuitive and needs to be explained. Reporting is a challenge for the administrators as well as the Users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I think that Xactly has a great look and for the standard commission practices it does well, it is highly valuable. #### Cons A few points for Xactly would be that Xactly still struggles with plan changes or multiple plan changes for an individual sales member and then struggles to manage YTD commissions for folks who have had a few plans. We struggle with gates in Xactly and since commissions are fluid, Xactly needs to be better at looking at YTD as well as monthly and quarterly for these changed folks. Xactly Analytics is a challenge because although it is part of the package, if all my commission data is in Incent, it should be easier to report off of it and it is not. You have to build logic in Analytics to get data that you can see so you end up pulling raw data from Incent and manually creating your reports which makes Analytics less valuable. Difficult logic is something that takes too much time sometimes to work through with external support. There is also no commission rate reporting. As sales cares what rates they get paid at, it is important to be able to track this and like other things, we have to do this manually. Sales looking for YTD data is a challenge because you have to download from Incent month by month. There should be this option for sales as well. #### Reasons for switching to Xactly I was not here so I cannot answer. --- ### XACTLY! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Commissions are not being done in Excel, which is great. I mean computing commissions, bonuses, and credits in Excel is a nightmare. Incent has really helped us with this process (even though we are currently doing a lot of things manually). There's one centralized place for all of our results. #### Cons The user interface is a little outdated. It doesn't look as modern as most websites. There are features that are not available compared to their competitors. Incent is not as linear as I would like. For instance, setting up users, people, title, position, hierarchy, named relationships are not all in the same tab. Plan Design can be said the same. You have to really toggle around the application to see where everything is at. --- ### Xactly Commission Tool - Overall rating: 4/5 - Reviewer: Kauvshika P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do like my experience working with Xactly. The support team do not understand my inquire that is the issue, I think its best if they pick up the phone and call us with issues that we are having with using the Xactly. This would help resolve the issue faster than waiting for a week to get issue resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I use this tool everyday for adjustment in Xactly for my job. Its easy to understand and I like the feature of download to see the detail. The orders/orders tab I use everyday and I like the fact I understand the breakdown of credits and commissions. #### Cons I don't like how the error message does not explain the reason to why certain tool didn't work when we are done uploading our order. At times uploading the payment doesn't show on the incentive for the rep statement. I had that issue couple of times where I do a upload of payment and the message said it went through but when checking on reps statement its not displayed. #### Reasons for choosing Xactly I was told that FIS found the tool being friendly user vs using another product. The review was much better and easy to use as a commission tool for both the reps/sales manager and us as an analyst. --- ### This is Xactly what we needed for Sales Compensation - Overall rating: 4/5 - Reviewer: Robert W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Xactly is a complex system that gives users the ability to simplify their End to End Sales Compensation processes. I've used the system across two very different companies over the past 5 years. I was involved with multiple implementations and integrations and feel that Xactly was a great solution for the majority of the problems we faced on a day to day basis. Once I took some classes and got plenty of experience using the tool, I can say that I understand how everything should work and am able to create many solutions to the ever changing requirements that my company faces. The support team has always been very helpful and my customer success rep has been a key player in the success of my system. He is always able to help me find the information I am looking for and constantly supports my everchanging requirements for understanding and utilizing the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very robust and can handle a lot. It also has very user friendly user interfaces for the sales team. #### Cons It lacks consistency in usability across the platform, but they are working on this in their regular enhancements. --- ### Could be better - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like this product. It gets the job done from a salesperson prospective. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like it, it shows all pieces of data I want and need to see from a sales prospective. I can track daily my percent to target and dollar amount of commission to expect. #### Cons It has a lag often. There are days that go by that it still has not updated which makes sales tracking difficult. --- ### Good Product - Overall rating: 4/5 - Reviewer: Stacey V. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, it has been good. There is a learning curve with this software but once you take all the classes and learn that, it is pretty easy going. It has been nice to have one system for comp and eliminate human error when calculating via excel sheets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Being able to calculate and house all compensation (variable comp, comp plans) in one system #### Cons Responce time - when you need to open a support ticket it can take 24-72 hours to get an answer back. --- ### Overall we are happy Xactly customers. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the flexibility to write formulas for just about any scenario the business wants to incorporate into a plan. #### Cons As an administrator I find it hard to trouble shoot problems as there are so many screens to click through to see rules vs. formulas vs. rate tables, etc. --- ### Incent Review - Overall rating: 4/5 - Reviewer: Parneet A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is certainly so much better than when I started with it back in 2014. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have worked on this product in two different companies. It has gotten better in functionality especially with reporting and analytics. I like how we can customize our commission exception rules especially in this group where I see a lot of one offs. We are using look up tables to customize the payout rates. #### Cons I wish we could have a reporting cloud kind of thing where we could bring in any object, any field and run an adhoc report or analysis. I am right now limited to the objects I can use in one report. --- ### Once Configured System Works Well - Overall rating: 4/5 - Reviewer: Dawn G. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all I am satisfied with our experience. It has been a few years that we have been using this tool now and I have become a more experienced administrator. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Daily Processing usually runs smoothly. Once the system is configured it works well, but configuration is key. If the initial build is set-up poorly it will make it difficult to maintain the system each year, #### Cons Analytics. The reporting functionality out of the tool is cumbersome. As an administrator you have no control over the relationships between tables, and at times cannot use multiple tables together. --- ### Sales Commission Systems Analysis and Implementation - Overall rating: 5/5 - Reviewer: Andrew L. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Xactly has great out of the box functionality that covers almost all business needs. The interface is somewhat intuitive and easy to navigate -- after minimal training, admins should be on their way to becoming power users in short time. The structured nature of all objects in Xactly help experienced admins understand any comp environment that uses Xactly very quickly. Sales reps gain good visibility into their sales plans and commissions, while also easily navigating the reports with minimal training. The software is constantly updated to improve/add features. #### Cons The software is not flexible in the sense that you cannot always customize Xactly to fit around what a business wants. It sometimes feels more like you have to fit your business needs into Xactly's functionality; while being pretty capable, it's not the most flexible in terms of customization. --- ### Makes Sales’ Lives Easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Xactly brought a lot of efficiency and transparency to our sales compensation process. It’s been a very good product for our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros For us, it brought a lot of automation and rigor to a previously laborious Excel-based process. Bookings data flows from SFDC into Xactly and provides us real time data to manage sales compensation. #### Cons Some reports are easier to use than others; the data is there but sometimes it is more difficult to get to without extra effort. --- ### Great Software for Sales Crediting - Overall rating: 4/5 - Reviewer: Al L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was on the sales operations team for two years and had to use the software to update our sales crediting logic. It was helpful in that. However, I felt we as an organization could have done more with what Xactly offers we just didn't want to pay for it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is software meets the needs of the complex way we credit our sales teams by product, geography, type of customer, etc. #### Cons Sometimes I feel there is too much manual manipulation required to update master data. --- ### Xactly Feedback - Overall rating: 4/5 - Reviewer: Sherie S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are doing commissions calculation for our external partners through Xactly. We are looking to change some of the rules so I will need someone to speak with to get this done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the functionality it provides. The ability to create reports although I do require a refresher on this #### Cons Not much to dislike about the software however the inability to email or speak to a support person is a bit of a challenge at times --- ### Does the job, improving interface recently but still not the easiest to navigate - Overall rating: 4/5 - Reviewer: Garrett D. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fairly easy to learn the logic for writing rules and a great software for straightforward sales plans. Xactly's implementation teams & customer service teams are generally good. Ability to route documents through the software is helpful. #### Cons A lot of the interface is fairly outdated, some has been updated recently but a ways to go still. Limited customization ability for a lot of the output files so that can be frustrating. A lot of relatively straightforward things (like pushing through a payment value) have to use workarounds based on how code works. ## More reviews [Next reviews](https://www.softwareadvice.com/product/47421-Xactly/reviews/?page=2) --- Xactly Reviews, Pros and Cons - 2026 Software Advice