# yellow.ai Software Reviews, Demo & Pricing - 2026 > Review of yellow.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hr/yellowmessenger-profile --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / yellow.ai Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/yellowmessenger-profile/reviews/) # yellow.ai 2026: Benefits, Features & Pricing Wondering if yellow.ai is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview yellow.ai 4.5 [(37)](https://www.softwareadvice.com/hr/yellowmessenger-profile/reviews/) Pricing Pricing available upon request ### About yellow.ai Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses. Headquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform. What sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the c... utting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction. Founded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities. Our generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service. One of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs. At Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations. In summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world. Wondering if yellow.ai is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## yellow.ai User Interface ## Popular yellow.ai Alternatives Main Product yellow.ai 4.5 [(37)](https://www.softwareadvice.com/hr/yellowmessenger-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.29Value for money - 4.44Customer support - 4.19Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4082)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) 3.9 [(9)](https://www.softwareadvice.com/crm/velaro-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.0Value for money - 4.25Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) 4.6 [(72)](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.69Value for money - 4.71Customer support - 4.54Functionality Pricing Starting at $21.00 per month Get Price ## yellow.ai Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## yellow.ai Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of yellow.ai 360 Degree Feedback Activity Dashboard Alerts/Notifications API Autoresponders Benchmarking Business Process Automation Campaign Management Canned Responses Chat/Messaging Churn Management Communication Management Configurable Workflow Content Creation Content Management Contextual Guidance CRM Customer Experience Management Customer Segmentation Customer Service Analytics Customer Surveys Customizable Branding Customizable Questions Customizable Reports Customizable Templates Data Security Email Management Employee Onboarding Employee Portal Employee Profiles Employee Recognition Engagement Tracking Feedback Management File Sharing For Developers Gamification Generative AI Geotargeting Intent Recognition Lead Capture Live Chat Mobile Access Multi-Channel Communication Multi-Language Negative Feedback Management Personalization Proactive Chat Pulse Surveys Question Library Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Screen Sharing Sentiment Analysis Social Media Integration Speech Recognition Speech Synthesis Surveys & Feedback Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics Workflow Management ## yellow.ai Integrations Microsoft Azure Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Jira Integration rated undefined from -1 review SAP Business One Integration rated undefined from -1 review See all 14 integrations ## yellow.ai User Reviews Overall Rating 4.5 Ratings Breakdown 5 62% 4 32% 3 0% 2 3% 1 3% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.4 Functionality 4.2 John Epok P. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 2 years Review source Reviewed May 2024 Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology 4 I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: \- integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc - intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat - core strength on SEA regional language and dialect - resonable pricing - proactive and supportive support and success team - user-friendly platform on flow creation and troubleshooting Cons: \- some configurations would need tech background e.g. integration to Zendesk Reasons for choosing yellow.ai \- pricing - core strenght on regional SEA languange Read More Dharaneesh E. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 2 years Review source Reviewed August 2022 Yellow Messenger Chat got 5 Overall a Good partner but if the phone app if the bugs are fixed then it would be greater Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature Cons: The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided Reasons for choosing yellow.ai Because we felt the product is good in terms of API and Cost Management Read More VR Verified Reviewer Internet 501-1000 employees Used daily for less than 6 months Review source Reviewed August 2022 Yellow Messenger becomes Yellow.ai with the same issues 2 Not good. Passable support. Ratings Breakdown 1 Ease of use 3 Value for money 3 Customer support 1 Functionality Pros: While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work. Cons: The interface to chat and linking multiple channels was broken. Reasons for choosing yellow.ai Easy to install and cheap. Read More MJ Mirza J. Verified reviewer Retail 501-1000 employees Used daily for less than 6 months Review source Reviewed February 2022 Yellow.ai Assessment - Conversational Commerce & Live Agent System 5 The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly. Cons: It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced. Reasons for choosing yellow.ai All in one features required by our business under one platform. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed August 2021 Platform that can fuel conversational commerce 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of setup, and good API support for integration. Cons: Console design, analytics and the mobile platform can get better Reasons for choosing yellow.ai Friendly team, responsiveness and accomodating for startup needs Read More Sateesh R. Verified reviewer Internet 10000+ employees Used daily for less than 2 years Review source Reviewed July 2021 Review on HR Bot after using for more than 1 year 4 Overall the product meets our expectations and we are happy to be partnered with Yellow Messenger on this journey to improve employee experience on internal support, employee engagement Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: \+ Integration with internal systems + Scalability to meet our requirements with new features + Service from the team + Chat agent and agent ticketing Cons: \+ User experience needs improvement + Multiple levels of permissions inbuilt for HR bot ( currently does not have common roles like an employee, Manager, HR, etc). It has user, admin, chat agent + Better reporting on the usage and quality of the chat responses Read More Abhay R. Verified reviewer Consumer Goods 11-50 employees Used daily for less than 2 years Review source Reviewed October 2021 They make it impossible to leave 1 They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them. Ratings Breakdown 2 Ease of use 3 Value for money 1 Customer support 1 Functionality Pros: It really isn't any better than the competition in any way Cons: Not a stable platform. They have outages often, ruining our SLAs every now and then. Read More Amit G. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 6 months Review source Reviewed March 2022 One solution for your WhatsApp chatbot requirements 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated Cons: Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated Reasons for choosing yellow.ai Pricing, UI, and the features Reasons for switching to yellow.ai Features and pricing Read More Lekha T. Verified reviewer Retail 2-10 employees Used daily for less than 6 months Review source Reviewed August 2021 Highly recommend Yellow.ai chat bots 4 It was really great working with team Yellow.ai. We have installed their BOT service in our Dubai based ecommerce site babystore.ae. \[SENSITIVE CONTENT\] has shown great support throughout the implementation. Looking forward to work with them in more extended way. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to communicate with customers from different mediums. Was able to fully track their behavior flow over chat bot. Cons: Nothing. Everything is working as of now. Read More Prafulla P. Verified reviewer Financial Services 201-500 employees Used daily for less than 12 months Review source Reviewed June 2020 A perfect solution for operational efficiency 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds Cons: Bit more features into the live chat agent dashboard and more focus on reports. Read More Showing 1 - 10 of 37 Reviews [See All Reviews](https://www.softwareadvice.com/hr/yellowmessenger-profile/reviews/) ## yellow.ai Popular Comparisons [Zendesk Suite vs yellow.ai](https://www.softwareadvice.com/compare/26892-Zendesk/vs/102266-yellowmessenger/)[Five9 vs yellow.ai](https://www.softwareadvice.com/call-center/five9-profile/vs/yellowmessenger/)[Amazon Connect vs yellow.ai](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/yellowmessenger/) ## Other Top Recommended Chatbot Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Appy Pie](https://www.softwareadvice.com/artificial-intelligence/appy-pie-profile/) **4.6** (1393) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times Stuck Between Options? 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