We had an old system for tracking employees time that was unreliable and had poor reporting. With the ISGUS system we haven't had a single issue

I am really busy and couldn't devote as much attention at the beginning of the project, but in the end it all worked out really well

It has been an experience the past year. Both learning (good) and trying (at times).

One of the customer support is the BIGGEST pro for your company. Not only does she know what she is talking about, she is relentless on finding a solution. And if she is unsure of an issue, she will always let me know....Absolutely enjoy working with her!!!!

When Germany does an upgrade and our terminals are displaying words in German or some other anomaly will happen. Then they blame the US and it is on their end...That's always me favorite. The default hours when requesting sick time. This feature needs to be flexible, sometimes you only need one hour for an appt, not the four hours that it defaults to.

Works with our older hand punches. Local vendor people I work with are nice. It can be installed locally.

Logic is hard to follow. Company has not been able to get the accruals to work as agreed for 3 years now. Finger punch do not read consistently.

At this point, I am generally satisfied with our timekeeping system. There are a few issues with the software that I still need to learn about. Our adoption of the system was drawn out - in part due to issues on our end. However, I think our initial contact was not up to the caliber of other staff I have dealt with. With one exception

I have had contact with two support team members. Both are really good and easy to work with. The software is fairly straight forward.

I wish we had gotten better training when we started and it would help if there was better documentation so I could address more issues on my own. There are still issues I need to understand better. The online tutorials could be improved or accompanied by better documentation.

The versatility of the software and the ability to have it on premise as well as SaaS. The Tech support is very knowledgeable and helpful. The Time Clocks seem to be very durable as well as very configurable.

They are based in germany with satalite offices here in the states so some higher end requests go to the engineers in Germany which may take a little bit to get answered.

We have been using the product for over 5 years and are very happy with the product. It is always accurate and easy for the employees to use. There is very little downtime, if any. Very user friendly. The support team is incredible as well.

ease of use

none

I have been using this product for over 10 years now, and have little to no issues with it. The hardest part is spelling Isgus.

My employees have not found a way to beat the system, yet!

It does not work well with overnight shifts.

I believe that ISGUS has been dependable throughout the length of our business relationship but has recently become additionally great by adding a new IT professional on board. Their response time to urgent matters has sped up significantly. This company has a great team may it be management, accounting, IT etc... I am glad to be able to work with them.

It's always good to have an electronic record of absences and leaves.

Sometimes there are reporting issues during payroll processing time.

They have timely support. It's a very powerful system that's flexible enough to handle all the needs of a manufacturing firm. Best of all, it cut payroll time by seven hours!

It's not extremely user-friendly. It takes some time to teach other colleagues how to use it.