Zoho Survey Software


 

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.

 

Zoho Survey - Customized surveys
 
  • Zoho Survey - Customized surveys
    Customized surveys
  • Zoho Survey - CRM Integrator
    CRM Integrator
  • Zoho Survey - Survey Form format
    Survey Form format
Supported Operating System(s):
Web browser (OS agnostic)

136 Reviews of Zoho Survey

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January 2018

January 2018

My Experience as Admin

Ease-of-use

Functionality

Product Quality

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Pros

Access to all the feature, even during the trial period, while some other tools didn't allow us to do.

Cons

The graphical interface could be improved, making it more attractive for kids. One such example is to make the stars in different colors.

Review Source: GetApp
 

Ummar from COMSATS Institute of Information and Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Simple convenient and consistent survey application by zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
Value
Support

Conducting survey from our user at the end of every month.

Pros

This is very lightweight and responsive software,Zoho survey automatically adjusts screen size for multiple screen sizes no matter how you have set questions.

Review Source: Capterra
 

William from Wisecurity Group

January 2018

January 2018

Know the needs of your customers

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

With this software you can create a series of questions to share with your clients or prospects to improve your services. It is very easy to create surveys thanks to the templates that are included.

Cons

Actually it's nothing, the software is quite complete and friendly. The price is what I think it could or should improve a little.

Review Source: Capterra
 


January 2018

January 2018

Worth a try!

Ease-of-use

Functionality

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Pros

I was looking for something more robust than Google Forms yet just as easy, and reasonably priced. Zoho Survey seems to fit the bill! I'll definitely check out their other apps now.

Cons

The UI makes sense, but only after playing with it for a little bit. Two-thirds through my first survey, I had an ah-ha moment and then I got it.

Review Source: GetApp
 


January 2018

January 2018

Zoho Survey Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the rich features and user friendliness. It does not require higher IT skills on the side of the users.
Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed.
Good in user experience the tools are awesome you can use as much as you can of the available ready to use templates
Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons

I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand
In order to view individual responses to open-ended questions, I have to view the respondent 39; entire response.
Software interface is a little clunky and take some getting used to. The paid version does not improve the interface.
Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

Review Source: GetApp
 

Zahid from McKinsey & Company
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Making Surveys was never this easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

Adequate option with customisable templates for companies and organizations that conduct surveys
Easy to make surveys
Great customer support
Phone Support available
Simple user interface
Free to use
Integrations with Mailchimp and Google Sheets
Able to set up in no time
Works on Linux, Mac and Windows

Cons

The basic feature lacks a lot of features which have to be bought by upgrading
No live support available
Limited templates available to choose from
Not possible to add pictures
Trial period is also very less

Review Source: GetApp
 


January 2018

January 2018

Excellent Choice for our Surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

After checking several survey apps, including SurveyMonkey, I have finally decided to get ZohoSurvey. I has all the features you can need for a much better price. they provide an excellent customer service.

Review Source: GetApp
 


January 2018

January 2018

Very intuitive interface with all necessary features

Ease-of-use

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Product Quality

Customer Support

Value for Money

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Pros

Zoho has managed to include features like piping logic, ranking, and report generation without cluttering the interface for users.

Cons

In order to view individual responses to open-ended questions, I have to view the respondents' entire response.

Review Source: GetApp
 

Angel from Automation

January 2018

January 2018

Excellent product and easy to use

Ease-of-use

Functionality

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Pros

Produce was very easy to use. I am a coach and just wanted to create a voting survey for team awards. I was able to set up in no time. I did not need the full blown version, but am sure professionals do.

Cons

I did not find any.

Make a lower cost product for one time users or teams that do not wish to distribute to the public and keep it private. I was able to use the free version for what I needed.

Review Source: GetApp
 

Tom from duXit, K.K.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy to use survey tool

Ease-of-use

Functionality

Product Quality

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Pros

Could get up and running very quickly -- intuitive interface and sample questionnaires. A lot of choice on survey structure

Cons

Will need to purchase the full software package to take advantage of the features. With a free subscription there is a lot of copy paste, but understand that users can download survey results in PDF and XLS when paying for subscription

Review Source: GetApp
 

Chris from IFS
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

the software does the job it needs to do.

Ease-of-use

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I was able to send simple surveys

Pros

it works! and does the job it needs to! The free version is sufficient for simple surveys. The paid version allows greater data volume and more complex surveys.

Cons

software interface is a little clunky and take some getting used to. The paid version does not improve the interface.

Review Source: Capterra
 

davit from Aldagi
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

For Massive Poll It's Great !

Ease-of-use

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Pros

zoho is very simple, that's point you're making simple page simple questions and everyone understands

Review Source: GetApp
 


December 2017

December 2017

Zo zo ho

Ease-of-use

Functionality

Product Quality

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Product Quality
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Pros

does exactly what you need to to, fairly easy to figure out and dont have to over explain to others using it

Cons

i wish they would add a lot more features for the product, just think they could stand to do a lot more

Review Source: GetApp
 

Dr Joney from Wigmore Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Fantastic survey tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Zoho Survey could not be easier and more user friendly. It automatically produces reports, so analysing your data couldn't be clearer.

Review Source: GetApp
 

Luis from Autónomo

December 2017

December 2017

Very useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Good price, full functionality, offline registration of responses, light, minimalist style, configurable, multi-language.

Cons

You need to have an application, thinking about offline surveys. improve the view of matrix questions. would serve to load from contacts or a list the informants for the surveys.

Review Source: GetApp
 

Elvis from Panamalex

December 2017

December 2017

Do you have problems doing surveys?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Pros

I like to create surveys, is very easy and the best thing is that you have templates that can be edited to meet your needs.

Cons

You can not always start with all the options, it would be good an option that brings together several applications for new companies

Review Source: Capterra
 

Ashish from Diaonj.com

December 2017

December 2017

Simple! BEST! MindBlowing!

Ease-of-use

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Value for Money

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This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track.
I would recommned this as I personally like it

Pros

Very simple to setup
Very cheap compare to other surveys in market
We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap.
BI reports, Compatibility with Google drive and Reports too good
Best embedded code and integration with shopify as well.

Cons

They should have more templates for design which is missing I feel.
More features needed if we have to make complex surveys with page logic.
Email confirmation after survey submitted - they can introduce new template and integration with other mail box like gmail and hot mail, now they only have zoho mail configured

Review Source: Capterra
 


December 2017

December 2017

Easy!

Ease-of-use

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i would love to be able to customize more! that being said if you have less time, there are really nice customizable options already!

Pros

Ease of use and looks nice! the tool is super user friendly and it makes it easy for me to survey customers!

Review Source: GetApp
 

Grazia from Lacoste
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2017

November 2017

Great

Ease-of-use

Functionality

Product Quality

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Pros

Easy and fast to use. works in every country and it is immediate to understand. really good features.

Cons

The period of trial is too short, in my opinion. Impossible to add pictures in the survey, not as easy as in other websites.

Review Source: GetApp
 


November 2017

November 2017

It has a great set up plan, quick and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
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Pros

It was fast and easy. I went to other sites and it was complicated and this one was real easy to set up and got feedback real quick.

Cons

Trial to short. It has a lot of good things about it that I liked. The trial should be a little longer.

Review Source: GetApp
 
 
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