Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.



216 Reviews of Zoho Survey

Overall rating

4.60 / 5 stars

Filters:

Showing 1 - 20 of 216 reviews

January 2019

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Quite intuitive software, especially as it was my first time using such software

Pros

The ease of which I could send to survey to my recipients, clear concise layout and the free trial was excellent.

Cons

A couple of features were tricky to figure out , but not as bad as other survey software. All in all yours is the best.

January 2019

Matt from Amplify My Business

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Saved us hours with onboarding

Overall, Zoho Survey has helped us improve our client communication and onboarding which has helped us enroll and KEEP more of our marketing customers. It's been a huge asset.

Pros

I love the survey integration with the Zoho CRM. I can attach a survey link directly in an email from a contact or lead which has really helped us onboard clients more efficiently.

Cons

The surveys can look a bit clunky... but if design is not a high priority, Zoho Survey (and Zoho in general) is a great tool.

January 2019

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

4 of 5

January 2019

Open option platform

Pros

That I could create my own lay out customised to our brand.
The help in building up the survey.
and the fast build up

Cons

there was a login problem, but it was fixed.
sometimes limited in choice for my specific survey....

January 2019

Samuel from SRF - Schweizer Radio und Fernsehen

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Easy launch of a short survey

Pros

I like the intuitive interface, it's practical, not to complicated, and the survey gets very easy to translate in several language what is our core business. Furthermore it is cheap compared to other businesses.

Cons

The look&feel could more adaptable to the CD and CC of the company using the tool. I would love to have more options to make the interface look greater, but it is also totally acceptable the normal way it is.

January 2019

Rosie from King's College London

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

5 of 5

January 2019

Zoho is a great combined platform

Pros

Mix of email, survey and other resources. There aren't hundreds of annoying adverts and the software is intuitive to use.

Cons

The price as I'm a private user and its quite expensive, otherwise this is a great product and I would recommend it.

December 2018

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

A Really useful survey app

Pros

Different features for every type of question, really user-friendly, you can learn how to formulate different question types in a matter of seconds. Really useful stats help you to interpret the results of your survey.

Cons

Subscription is quite expensive and the free trial is quite short, so it is difficult to gather some useful data during that time, a cheaper subscription would help attract more users willing to pay a better price.

December 2018

Colin from Trade IT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

Zoho Survey - Versatile and Powerful Survey Software

Zoho Survey is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses. Zoho Survey (paid version) handles all but the most complex survey requirements.

Pros

This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding.

Zoho Survey is pretty straightforward to use if you are familiar with creating surveys. Some surveys can get quite complex with lots of branching and skipping depending on answers. Zoho Survey handles this better than other products in its class.

There are a number of templates you can use to get your project started - can be a great time saver.

Covers all the common question types - freeform, multiple choice with single and multiple answer options, sliding scale, likert, net promoter, etc., so you'll always have the correct option available for the type of response you are looking for.

Creates nice response reports with charts and graphs relevant to the type of question/answer.

Easy to embed on your website - Zoho generates simple cut and paste code.

Ability to limit and control responses and to be able to handle large numbers.

Cons

Limited branding options; can be difficult to get an exact match for your existing web design.

While the response reports are generally ready to go, it can be a pain to tweak these if you need to reformat for presentations, white papers, etc.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Zoho Survey Review

Pros

The site was very easy to use (plenty of different types of survey questions that I could insert into the survey effortlessly to either get short/simple or long/detailed responses from survey takers). The responses were very well organized and easy to sift through. Multiple-choice responses were shown by raw number and percentage, and were organized in a pie-chart. Long-answer questions were easy to analyze and find patterns because you could search key-words that were used in several responses. Very insightful.

Cons

Not practical to use on a phone. They need to redesign their mobile site as I often like to work on my iPhone but I have to use my laptop when analyzing my survey responses.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Zoho Survey is best for taking genuine feedback/concerns from my clients.

Pros

The Interface is easy to use & trigger notification via Email is the best feature. So, great App & really helpful

Cons

I haven't seen any issue with Zoho survey yet. It is having the stepwise tutorial on how to use it, No Cons

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Does the job but there's better out there.

It works. But I would save your time and money for a better option.

Pros

Biggest plus was being able to edit while the survey was still usable to consumers.

Cons

It has all the basic functions there but the look is not great in my experience. I personally like using Survey Monkey better. Using it there would almost always be some mistake that had to be fixed or malfunction in coding. Annoying.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Most simplest way of creating a survey in less than 10 minutes.

Creating an innovative survey matters to get to know your audience or customers. We found this application very helpful and Innovative.

Pros

I never through creating a survey can be that easy. You just have to come to the survey builder, choose the type of survey you wanted to build and then just drag and drop the questions that you wanted to be answered by your audience. I was able to create my first survey in less that 10 minutes.

Cons

This is pretty cool application to create a survey. We loved it.

December 2018

Mohamad from Advertising/marketing

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Simple and easy to use

Pros

Very easy to use, i create survey less than 10 minutes and I can export report to PDF with beautiful design. I like plain design so zoho survey can embed Android in-app like a native survey.

Cons

When i export report as PDF, only 100 response that i can read. :D But if i export as spreadsheet i fully response i can read.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great Tool

Pros

I love the presentation of the results after they are submitted, makes it easy to read and collect information.

Cons

I would like to at least see the names of those who submitted. Also, the process of setting up the questions was not as easy but I figured it out.

December 2018

Sunil from Expeditors

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

2 of 5

Functionality

4 of 5

December 2018

Good survey tool

Pros

* Easy interface
* Various options in available to create surveys
* Templates available to lookup
* Dashboard is amazing, clearly showing both consolidated survey & individual surveys
* Dashboard also provides visibility into how many survey visits, how many completed and how many are skipped.
* Less time consuming in preparing survey compared to monkey survey
* Can export results into pdf or google account
* Quick to load and no down times experienced.
* Survey respondents find the interface quite easy.

Cons

* Only downside is the pricing. It would be great if this can be brought to a realistic and affordable number.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

The experience was satisfaying

Pros

what i liked the most about zoho survey is the ability to customize my forms verry easily and in minutes

Cons

There is no export options in the free trial mode, concider adding an option for doing that and it will be better

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Novice Introduction to online survey

Pros

Simple User interface, good selection of pre-defined questions, excellent logic based links resulting in a very quick process for survey development.

Cons

The experience on mobile devices through web browsers is not the best. Designing and editing content on a tablet or phone is not easy, especially with the Safari browser.

December 2018

Brian from EOS USA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

ZoHo Survey

Pros

Easy to set up and use. Good user experience.

Cons

Could have a more user friendly interface.

December 2018

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Easy to use and to customize

Pros

Create a Survey is very easy with the drag and drop fields and the customization section is user friendly and let you inegrate your logo and your colors

Cons

The only con I see is that we cannot create our own theme from scratch with CSS and some HTML, it would be nice to have this option

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

It is easy to use, very flexible.

Pros

The flexibility for page and question logic. One can edit almost everything and it is pretty straightforward how to do it.

Cons

Some features are not implemented in a drag-drop way but some are implemented in that way only.
The logic doesn't allow for loops.

November 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

5 of 5

November 2018

Zoho Survey

Pros

You can add preambles and divide sections of the survey by individual pages. The question selection is great.

Cons

Question branch logic isn't available with the lower levels of the software, and the report function is a bit clunky compared with some other online survey tools.