Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.

Customized surveys
Customized surveys

Customized surveys

CRM Integrator

CRM Integrator

Survey Form format

Survey Form format

Supported Operating System(s):

Web browser (OS agnostic)



192 Reviews of Zoho Survey

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 192 reviews

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Komang Andhika from SGS

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

We use Zoho survey to do yearly customer satisfaction survey

Pros

easy to use, many type of question and eye catching UI, even on free trial we can got enough featured

Cons

price is not competitive if compare to others, and please add more feature on the free trial so we can utilized the survey :)

Review Source: GetApp
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Very nice and easy to use

Pros

Simple interface and easy to use features makes it very unique. Customer support is also very good. Overall good product.

Cons

Only Cons in this product is the pricing, which i feel a bit on higher side as compare to other similar products in market.

Review Source: GetApp
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Lacking Many Features

This software came free with a larger bundle to which we subscribe, so I gave it a shot. Being in sales, it's important for me to get feedback from my customers and I need the right tool to do it and from what I have experienced, this one just is not it!

Pros

Having used a major competitor of this software, I will only say that it can do basic surveys. The form builder is easy to use and it integrates well with other Zoho apps.

Cons

The cons go on and on. I am not trying to be overly negative here, but let's be honest. You can't send out reminders, you can't customize the look very much, the reporting is definitely lacking, etc. For BASIC surveys where you don't wish to have open-ended questions, this will work for you.

Review Source: Capterra

Taylor from Canadian Hospital Specialties Ltd.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

good

Pros

The product is very easy to use. I really like the customization options a lot. I also like how it analyzes the results for you.

Cons

I do not like how the trial period is very short. It is important to be able to have time to evaluate it.

Review Source: GetApp
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Fantastic

Pros

This is a good alternative for survey monkey, the simplicity and quickness of creating surveys made working easier.

Cons

Some missing features such as ID/Password lookup is missing, which is a special requirement that we have but we did not found in this product

Review Source: GetApp
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Verified Reviewer

Ease-of-use

Value for money

Functionality

September 2018

Experience of zoho

Pros

Customization, you can literally customize everything on the survey.
Long trial days;
Zoho nearly have all forms of survey questions
Useful templates
Simplified reports, easy to analyze

Cons

When you have lots of survey questions, let's say 100, and you want to see how is #73's answer and scale would be, it will be difficult and inconvenient to locate it. And then when you want to check another individual's answer on #73, you will have to search by your wheel again.

Review Source: GetApp
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Decent online survey builder that easily integrates with ZohoCRM

Pros

Point and click integration with ZohoCRM is the best feature. The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.

Cons

The survey design feature is not as 'pretty' as SurveyMonkey's. In addition, support is not as responsive.

Review Source: Capterra

Reynaldo from deportepara el desarrollo

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I developed encuests and forms very easily and quickly with this software

Pros

A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it

Cons

It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software

Review Source: Capterra

Xavier from Industry Reps

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great bundle of integrated services

Pros

The integration (CRM Plus) it has with the different services that used to be separate before. The ease of use to integrate surveys into the CRM and create workflows makes a lot easier for us to process our daily jobs.

Cons

There are some apps that are not still integrated into the Suite, such as the Meeting Lab or eMail.
On the survey side, I would like to have the ability to integrate matrixes that my clients could fill out.

Review Source: GetApp

Sergio Rafael from PDVSA Petroleos de Venezuela S.A.

Ease-of-use

Value for money

Functionality

July 2018

Thanks to the colleagues of HR, we enjoy this excellent tool for the valuation of our work

Zoho Survey is an excellent tool for corporate environments. Not only does it allow us to conduct surveys, but it also allows us to carry out surveys of perceptions, surveys, and other necessary tools to establish broader criteria regarding the direction of the work that is being sought

Pros

The RRHH colleagues of my company, presented this software as an option to do the experiecia in the participative work environment, however, we took it in our department and we gave a different meaning, survey customers and companies that have open contracts With us to verify the quality of the work we provide, the results were interesting, and that is thanks to Zoho Survey that allowed us to:

- Survey all contractors that are under our legal administration

-Generate variables and intelligent questions both closed and open to gather more information from the respondents of our department

-To take the results to evaluate them with different sociology professionals and thus generate variables more appropriate to our work environment.

-Create a database based on the most frequent answers.

Cons

This tool only allows us to collect information in the best possible way however it is necessary to locate other programs to make technical analysis deeper and with greater veracity

Review Source: Capterra

Ifeoma from Softchoice

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

We use Zoho survey to sample our client opinion.

Pros

We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones.
I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

Cons

Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.

Review Source: Capterra

Jo-Annie from Veloce

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Not so bad but I would use something else.

Pros

I usually love Zoho's products. Even if I don't like this, I think it is over all user friendly and customer support is always pretty fast.

Cons

It is pretty restraining on the kind of questions I would need to ask. It is probably good for some people but not adapted to my work. I need to ask precise questions to have precise answers.

Review Source: Capterra

Jose Rafael from PDVSA Gas Comunal, S.A.

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Another excellent software that interpenetrates work functions creating combined strategies

Zoho invoice, use it in group spaces and work teams will exponentially improve your productivity and participation. Buy it you will not regret it

Pros

Our Human Resources Manager made this software available as a tool to exchange ideas among workers generating an excellent work environment as they take the positive and negative things that happen in the workplace to enhance management Zoho Survey offers a comfortable interface to design the accounts, leaving very positive results in our company

Cons

Like other programs of the Zoho company, we do not find negative characteristics to be highlighted. We believe it is pertinent to evaluate this software positively

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great, easy tool!

Pros

I was able to set up employee performance surveys very easily, and could intuitively determine how to duplicate them, share them, and review the results.

Cons

Free version is limited in customization and reporting, however I was still able to work with it as I tried the app out.

Review Source: GetApp

Milthon from Welldone tours

Ease-of-use

Value for money

Customer support

Functionality

June 2018

¡Excellent applicatio if you want survay looks great!

easy to use, you can syn with zoho crm so for me that is SUPER!

Pros

It is an application that allows you to make accounts of all kinds regardless of the category of your business or what you do, the most interesting thing for me is that I can synchronize it with the CRM and Zoho in an easy and fast way, allowing me to have a preview more Complete and detailed surveys of my clients

Cons

It does not allow me to put images to make surveys of a product and my client can see or remember what product it was. On the other hand, I feel that they should add more templates and that they look a bit more modern.

Those that are currently available I like but I think they can improve that part a lot even.

Review Source: Capterra

E'Delana from Netsync Network Solutions

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

May 2018

I really liked everything Zoho Surveys had to offer me when making a survey.

Pros

What I liked most is that they had so many templates you could play around with and customize.
It was also very easy to use and edit.
It was also simple to get your survey to the right people.
I like how they report the data gained from the completed surveys.

Cons

I really don't have any complaints with Zoho. After my first time trying it, it has been my go to ever since.

Review Source: Capterra

Tamoya from eGov

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Efficient and easy online survey tool

Pros

I used this survey to easily construct and publish surveys/questionnaires. The features of the interface are simple to use with drop-down functionalities.

Cons

I used the unpaid version which comes with limited features. i am only allowed 15 questions in my survey. Otherwise from that, I don't have anything to dislike about the software.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

May 2018

Very easy to use.

Pros

Ease of making the survey. It was very easy to add different types of questions when I needed to and there was a good variety of questions.

Cons

I did not like how I could not change the type of fonts and I could not add directions to the top of my survey.

Review Source: GetApp

Kyle from K12 Systems

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Zoho for online surveys

Good for basic survey building.

Pros

Ability to create basic survey questions, nice date picker calendatCan post to many social media platforms such as Facebook, LinkedIn, Google, and Twitter. Can export data to a csv or pdf to analyze which I do find useful.

Cons

Only really has a basic level of available tools there are better options out in the market like survey monkey or SurveyGizmo.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very simple to use.

Pros

I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho. This software allows you to create a personalized survey while still allowing you to use a template. This is really great for someone who knows nothing about computer code.

Cons

I don't really have any dislikes with the software. I found it to be very simple and customizable which is just what I needed.

Review Source: Capterra

Displaying 1 - 20 of 192 reviews