Zoho Survey software


185 reviews(4.5/5)
185 reviews(4.5/5)

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

185 Reviews of Zoho Survey

Showing 1 - 20 of 185

Start your review of Zoho Survey

Click to start
  • Verified Reviewer

    July 2018

    Decent online survey builder that easily integrates with ZohoCRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Point and click integration with ZohoCRM is the best feature. The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.

    Cons

    The survey design feature is not as 'pretty' as SurveyMonkey's. In addition, support is not as responsive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Reynaldo from deportepara el desarrollo

    July 2018

    I developed encuests and forms very easily and quickly with this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it

    Cons

    It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Xavier from Industry Reps

    Number of employees: 11-50 employees

    July 2018

    Great bundle of integrated services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The integration (CRM Plus) it has with the different services that used to be separate before. The ease of use to integrate surveys into the CRM and create workflows makes a lot easier for us to process our daily jobs.

    Cons

    There are some apps that are not still integrated into the Suite, such as the Meeting Lab or eMail.
    On the survey side, I would like to have the ability to integrate matrixes that my clients could fill out.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Sergio Rafael from PDVSA Petroleos de Venezuela S.A.

    July 2018

    Thanks to the colleagues of HR, we enjoy this excellent tool for the valuation of our work

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Zoho Survey is an excellent tool for corporate environments. Not only does it allow us to conduct surveys, but it also allows us to carry out surveys of perceptions, surveys, and other necessary tools to establish broader criteria regarding the direction of the work that is being sought

    Pros

    The RRHH colleagues of my company, presented this software as an option to do the experiecia in the participative work environment, however, we took it in our department and we gave a different meaning, survey customers and companies that have open contracts With us to verify the quality of the work we provide, the results were interesting, and that is thanks to Zoho Survey that allowed us to:

    - Survey all contractors that are under our legal administration

    -Generate variables and intelligent questions both closed and open to gather more information from the respondents of our department

    -To take the results to evaluate them with different sociology professionals and thus generate variables more appropriate to our work environment.

    -Create a database based on the most frequent answers.

    Cons

    This tool only allows us to collect information in the best possible way however it is necessary to locate other programs to make technical analysis deeper and with greater veracity

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ifeoma from Softchoice

    Number of employees: 1,001-5,000 employees

    July 2018

    We use Zoho survey to sample our client opinion.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones.
    I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

    Cons

    Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jo-Annie from Veloce

    July 2018

    Not so bad but I would use something else.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I usually love Zoho's products. Even if I don't like this, I think it is over all user friendly and customer support is always pretty fast.

    Cons

    It is pretty restraining on the kind of questions I would need to ask. It is probably good for some people but not adapted to my work. I need to ask precise questions to have precise answers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jose Rafael from PDVSA Gas Comunal, S.A.

    July 2018

    Another excellent software that interpenetrates work functions creating combined strategies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Zoho invoice, use it in group spaces and work teams will exponentially improve your productivity and participation. Buy it you will not regret it

    Pros

    Our Human Resources Manager made this software available as a tool to exchange ideas among workers generating an excellent work environment as they take the positive and negative things that happen in the workplace to enhance management Zoho Survey offers a comfortable interface to design the accounts, leaving very positive results in our company

    Cons

    Like other programs of the Zoho company, we do not find negative characteristics to be highlighted. We believe it is pertinent to evaluate this software positively

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Great, easy tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I was able to set up employee performance surveys very easily, and could intuitively determine how to duplicate them, share them, and review the results.

    Cons

    Free version is limited in customization and reporting, however I was still able to work with it as I tried the app out.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Milthon from Welldone tours

    June 2018

    ¡Excellent applicatio if you want survay looks great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to use, you can syn with zoho crm so for me that is SUPER!

    Pros

    It is an application that allows you to make accounts of all kinds regardless of the category of your business or what you do, the most interesting thing for me is that I can synchronize it with the CRM and Zoho in an easy and fast way, allowing me to have a preview more Complete and detailed surveys of my clients

    Cons

    It does not allow me to put images to make surveys of a product and my client can see or remember what product it was. On the other hand, I feel that they should add more templates and that they look a bit more modern.

    Those that are currently available I like but I think they can improve that part a lot even.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • E'Delana from Netsync Network Solutions

    Number of employees: 201-500 employees

    May 2018

    I really liked everything Zoho Surveys had to offer me when making a survey.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    What I liked most is that they had so many templates you could play around with and customize.
    It was also very easy to use and edit.
    It was also simple to get your survey to the right people.
    I like how they report the data gained from the completed surveys.

    Cons

    I really don't have any complaints with Zoho. After my first time trying it, it has been my go to ever since.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tamoya from eGov

    May 2018

    Efficient and easy online survey tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used this survey to easily construct and publish surveys/questionnaires. The features of the interface are simple to use with drop-down functionalities.

    Cons

    I used the unpaid version which comes with limited features. i am only allowed 15 questions in my survey. Otherwise from that, I don't have anything to dislike about the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Very easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ease of making the survey. It was very easy to add different types of questions when I needed to and there was a good variety of questions.

    Cons

    I did not like how I could not change the type of fonts and I could not add directions to the top of my survey.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Kyle from K12 Systems

    Number of employees: 11-50 employees

    May 2018

    Zoho for online surveys

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good for basic survey building.

    Pros

    Ability to create basic survey questions, nice date picker calendatCan post to many social media platforms such as Facebook, LinkedIn, Google, and Twitter. Can export data to a csv or pdf to analyze which I do find useful.

    Cons

    Only really has a basic level of available tools there are better options out in the market like survey monkey or SurveyGizmo.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Very simple to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho. This software allows you to create a personalized survey while still allowing you to use a template. This is really great for someone who knows nothing about computer code.

    Cons

    I don't really have any dislikes with the software. I found it to be very simple and customizable which is just what I needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • April 2018

    fantastic and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love all of the options for questions and how specific you can be. I love how just typing in a link gets the users to my page so easily

    Cons

    I really don't want to pay for it. Every survey program makes you pay and its bad. I don't think you guys have anything to improve

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    April 2018

    psychological evaluation survey

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and unlimited number of survey participants. Our staff was able to design, upload, and manage the psychological evaluation survey tool.

    Cons

    We cannot figure out how to create a desktop application that will help manage the surveys. The program operates extremely well otherwise.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    April 2018

    good choice of software whether paid or free, it's easy to configure and use for who answers surveys

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to make and publish quick surveys. There are many ways to create a survey as a multiple, drop-down option, which makes it more attractive to answer it.

    Cons

    It is a bit expensive, if the membership expires it is impossible to download the data from the surveys carried out. It should also be possible to improve the appearance or design of the survey.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    I have found this app very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    In a very short time I got my survey setup an ready to use. The interfase is quite easy and it is almost everything I need to do the surveys I need.

    Cons

    I would like to see a way you can change the character to bold in the edit mode. Also would like to see the reporting giving more options.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Engaging feature-rich tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Dynamic, easy to use tool with comprehensive features support, fulfilling your needs regardless of your field of work.

    Cons

    Although user-friendly, I believe design could still be further tuned to become even more eye-catching

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    April 2018

    Powerful Survey Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Unique Types of Questions let me deep dive into customer perceptions
    Offline Mode is excellent to conduct field surveys

    Cons

    User Interface could have been better
    Nothing else much to whine about the product.
    Don't know what else to write!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
Do you use Zoho Survey?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 675-2849