Zoho Survey Software


 

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.

 

Zoho Survey - Customized surveys
 
  • Zoho Survey - Customized surveys
    Customized surveys
  • Zoho Survey - CRM Integrator
    CRM Integrator
  • Zoho Survey - Survey Form format
    Survey Form format
Supported Operating System(s):
Web browser (OS agnostic)

171 Reviews of Zoho Survey

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April 2018

April 2018

Very simple to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho. This software allows you to create a personalized survey while still allowing you to use a template. This is really great for someone who knows nothing about computer code.

Cons

I don't really have any dislikes with the software. I found it to be very simple and customizable which is just what I needed.

Review Source: Capterra
 

Jenna

April 2018

April 2018

fantastic and easy to use

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Pros

I love all of the options for questions and how specific you can be. I love how just typing in a link gets the users to my page so easily

Cons

I really don't want to pay for it. Every survey program makes you pay and its bad. I don't think you guys have anything to improve

Review Source: GetApp
 


April 2018

April 2018

psychological evaluation survey

Ease-of-use

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Value for Money

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Pros

The ease of use and unlimited number of survey participants. Our staff was able to design, upload, and manage the psychological evaluation survey tool.

Cons

We cannot figure out how to create a desktop application that will help manage the surveys. The program operates extremely well otherwise.

Review Source: GetApp
 


April 2018

April 2018

good choice of software whether paid or free, it's easy to configure and use for who answers surveys

Ease-of-use

Functionality

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Pros

It is very easy to make and publish quick surveys. There are many ways to create a survey as a multiple, drop-down option, which makes it more attractive to answer it.

Cons

It is a bit expensive, if the membership expires it is impossible to download the data from the surveys carried out. It should also be possible to improve the appearance or design of the survey.

Review Source: Capterra
 


April 2018

April 2018

I have found this app very user friendly

Ease-of-use

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Pros

In a very short time I got my survey setup an ready to use. The interfase is quite easy and it is almost everything I need to do the surveys I need.

Cons

I would like to see a way you can change the character to bold in the edit mode. Also would like to see the reporting giving more options.

Review Source: GetApp
 


April 2018

April 2018

Engaging feature-rich tool

Ease-of-use

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Pros

Dynamic, easy to use tool with comprehensive features support, fulfilling your needs regardless of your field of work.

Cons

Although user-friendly, I believe design could still be further tuned to become even more eye-catching

Review Source: GetApp
 


April 2018

April 2018

Powerful Survey Tool

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

Unique Types of Questions let me deep dive into customer perceptions
Offline Mode is excellent to conduct field surveys

Cons

User Interface could have been better
Nothing else much to whine about the product.
Don't know what else to write!

Review Source: GetApp
 


March 2018

March 2018

Report Generation is cool

Ease-of-use

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Pros

It’s very easy to use and the reports are super easy understand. I like the fact that you can export reports as Csv and PDF .

Cons

Well for now am a new user and I am still getting used to the app, I think with time I would find out what I least like about the app.

Review Source: GetApp
 

Russell from Electric Advisors, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I was new to the product, but I managed to work with the software fairly easily.

Ease-of-use

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Pros

I only used it once, but I am looking to dive in and make it part of our companies monthly process for new contacts

Cons

As I said, I only used it once, but I am looking to dive in and make it part of our companies monthly process for new contacts

Review Source: GetApp
 

Anna from Iron Tribe Fitness
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very easy to use.

Ease-of-use

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Pros

This is a free, very easy to use survey engine. It automatically combined my survey respondents information which was great. It also allowed me to send the responses to an excel spreadsheet that I used to further my research.

Cons

I wish there was some way to upload a file of questions for my survey. I already had them typed up and then had to retype them into Zoho's software.

Review Source: GetApp
 

Jonathan from Banco de Occidente
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Experience

Ease-of-use

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Pros

Survey mode is easy to use, i like the interface, i will recomended to use to my friends and family.

Cons

we have to pay, and some times we as user dont have the enought money to buy, we are student and we need a free mode

Review Source: GetApp
 

Yanelis from Farmacia Milla 8

March 2018

March 2018

Question and improvement

Ease-of-use

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Value for Money

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This tool facilitates everything. You just have to adjust the templates to the desired questions and that's it.

Pros

Generate surveys to your customers. Ask for feedback on your services and look at the areas that you can improve. It is excellent to get feedback from your customers and future customers.

Review Source: Capterra
 


March 2018

March 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Very easy to use, and it incorporates most important features, and you can pay per month, which is also a plus. Since you can manage how often you use the application

Cons

I don't see a clear con yet since I have been using this for only 3 days. I am happy with it so far.

Review Source: GetApp
 


March 2018

March 2018

Excellent service. Very easy to use and includes many helpful functions for analyzing your questionnaire results.

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Pros

Extreme ease of use. Developing a questionnaire took only minutes. I liked how easy it was to find the results, do crosstabulations, and find frequencies in results of data. Very convenient and well organized set-up.

Cons

I did not like how when a new response is submitted, it becomes the new first response in the individual responses section. I feel that It should be ordered from oldest responses to newest responses, or offer the option to change that order. This option may already exist but I was unable to find it if it does.

Review Source: GetApp
 


March 2018

March 2018

Survey tool with lots of possibilities

Ease-of-use

Functionality

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Value for Money

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Usability
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Pros

Zoho survey is part of the Zoho platform so it offers a good integration with the other Zoho apps. The tool supports question logic making it possible to create dynamic surveys.

Cons

The interface of the tool looks a bit outdated. The possibilities for data analysis could be more expanded.

Review Source: GetApp
 


March 2018

March 2018

Good Survey Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

I use Zoho for a lot of other things, so I figured I'd try out this tool. I like that Zoho gives you a ton of different survey templates to start out with. Surveys are easily customized, and I like that you can preview how the survey looks on tablets and mobile devices as well as desktop PCs.

Cons

I haven't come across any real problems, but if I had to say one it's that Zoho has been a little slower updating the interface of this site compared to other Zoho sites.

Review Source: Capterra
 

Aaron

March 2018

March 2018

Easy to use and cost effective solution

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

There are several question types to choose from.
The product is competitively priced.
Quick page load speeds between edits gives the tool a more pleasant user experience.
Good documentation made finding how to do something easier.

Cons

There was a bit of a learning curve in using the editor.
Finding where to view reports was difficult.
There is no easy way to add an instructional image.

Review Source: GetApp
 


February 2018

February 2018

Using Zoho Survey is a great experience and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I really like the huge amount of question varieties as well as the easy use of Zoho Survey. The UI is nice and easy to understand. With the customized background, you are able to make your individually survey.

Cons

Question logic for Matrix choices would be great to have. It's a good tool overall. No other improvements are needed.

Review Source: GetApp
 

Ehren

February 2018

February 2018

Zoho is great!

Ease-of-use

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Pros

Survey, SEO and Integration are exceptional. Easy to navigate, fast flowing and comprehensive. Great product!

Cons

The theme design of the survey section within Zoho could be more advanced and gives you little options to work with.

Review Source: GetApp
 


February 2018

February 2018

Works well for what we need

Ease-of-use

Functionality

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Value for Money

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Pros

Basic quick surveys are easy to develop and publish. Interface for field team is easy to navigate and complete with respondents

Cons

Costs for micro/small business like ours, possibly look at an extra package. Data heavy for a survey program out data costs have gone up during the use.

Review Source: GetApp
 
 
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