About ZoomShift

ZoomShift is an employee scheduling solution that helps businesses manage time-off requests, availability and overtime of employees. The application enables managers to create employee schedules, monitor shift conflicts and send automated notifications to employees via email and text messages.

Employees can use the application to request shift trades and submit leave requests to supervisors for approval. ZoomShift allows administrators to generate custom reports, streamline payroll processing operations and configure workflows via a unified platform.

Pricing is available on a monthly subscription and support is extended via phone, email, FAQs and other online measures.


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86 Reviews of ZoomShift

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(54)

54

4 stars

(28)

28

3 stars

(2)

2

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 86 results

August 2018

User Profile Picture

Thea from Secure Space Self Storage

Verified Reviewer

Company Size: 2-10 employees

Industry: Warehousing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2018

Great for Small Business Scheduling

Pros

I run a small business, 3 employees, so a traditional time clock is insane overkill, but I needed something for employees to clock in and out, view their schedules, and make requests. Zoomshift has work really well for us - we have had them for 3 years and I have never questioned about getting rid of the program. Its nice for scheduling on my end, but also notifies the employees of new shifts and shift reminders. Also, if can be app based that my employees just use their phones to clock in and out which can be helpful. Plus there is a GPS feature so employees cannot clock in with their phones if they are not at work - which has helped with a few teen employees in the past. I think for the price it provides great features and has been extremely helpful.

Cons

I do wish that when you achieve an employee that their shift information from the past stayed on reports. It wouldn't be the end of the world if when you were archiving them you could download their shift history, which you can, but its limited to 3 months (?). With my last employee that left, I had to spend 20 minutes trying to download his shift history just in case I need it down the road for reporting.

July 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Mission critical to our operation

It helps keep an overview of all staffing, allows them to check-in, and for me to approve timesheets. End of the month staff download their timesheets for the period and send them in with an invoice. Because the hours they download are the same as the ones I see there are never any issues in reconciling.

Pros

It's the most effective scheduling software that we have used since opening our business 5 years ago. The ability to see staffing and make updates on the fly is incredibly powerful.

Cons

We have yet to find anything we dislike about the software specifically. We did however turn off the ability for staff to check in on mobile unless they were connected to the local wifi.

Reasons for Choosing ZoomShift

We tried Zoomshift and had already made a decision before getting to Deputy.

October 2021

Nikki from NCFIT

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Very intuitive software

Keeps things more clean and organized, less room for error b/c before we were just using google docs

Pros

I like the ease with which me and my team can use it, very user friendly and intuitive, i like the ability to replicate weeks at a time, love how easy it is to track payroll

Cons

I hate that you have to request each individual shift for coverage requests, would love the ability to request multiple shifts at once

Reasons for Choosing ZoomShift

was the most user friendly, easy to use and figure out

Reasons for Switching to ZoomShift

needed more organization and something with less room for error

August 2015

Lauren from G&K Services

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

August 2015

Glitches

The new functionality is great but I constantly get the "Whoops! Something went wrong" error every time I login, and every time I load a shift template it says that some didn't get loaded. I'm constantly refreshing the website. My team has had troubles dropping and picking up shifts which seems to be better in this past release. Overall we like it but the glitches and error messages are very high and frequent.

Response from ZoomShift

Replied August 2015

Lauren, Thanks for your honest feedback. I'm looking into your account right now and the errors that you have mentioned. It sounds like this may be a browser issue that we can get fixed for you. I'm sending you a personal message as well. Ben Co-Founder @ ZoomShift

August 2021

Shannon from Craftworks at the Barn

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Great Scheduling App

It's honestly been one of the greatest software tools we've implemented. Staff has been great and answered any and all of my questions. I, and my staff, use the app every day.

Pros

ZoomShift is easy to use, and allows me to easily implement schedule templates. It's taken a manual practice and digitalize it in a very fun and easy way. My staff loves it. And I love how quick it allows me to do that very monotonous part of my job. I also frequently use the message feature to send out updates, memos, and individual messages to my staff. My sanity has been saved by the time-off request feature. Instead of five people coming up to me each day, asking for time off, I get their updates in the app. It's awesome.

Cons

I would love to have both blank shift templates AND have employee-assigned shift templates. I could easily rotate a schedule that much faster, if I didnt have to assign each shift each week. The paid time off allowances are a pain for me, as we work primarily with that feature in the lense of vacation time, which I look at as a matter of days and not hours.