About ASIware


ASIWare is a cloud-based data management solution that assists child placement and social service agencies with organizing and streamlining information. It helps businesses track client data, generate reports and measure the progress of their projects.

Key features of ASIWare include case management, invoicing, payments and time tracking. Its foster home module helps caseworkers keep a track of the well-being of children under their care. Supervisors can use its billing and costing provision to conduct audits and manage compliance across operations. Other features offered are license management, foster home payments and referral tracking.

ASIWare offers a custom development functionality that allows users to define their data management requirements and choose the metrics that are relevant for their agencies. It is available on a monthly subscription and support is provided via phone and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of ASIware

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(17)

4 stars

(8)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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February 2017

Elaine from Morningstar Children and Family Services, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

ChildTrax Is An Easy Leap from a Paper-Based System to an EHR

For our Residential Services program for children and adolescents, ChildTrax has provided an easy transition from a largely paper-based record and communication system to a secure, web-based client-centric portal. ASI-ware was able to incorporate most of our existing forms and processes into ChildTrax, as opposed to Morningstar having to adopt our processes to new software. This helped tremendously with efficiency, adoption by staff and greatly shortened the time from implementation to getting good, actionable information back out of ChildTrax . We have also been able to implement various features in ChildTrax gradually as our staff's comfort level, our technical infrastructure and our needs have grown. ASI-ware, the "ChildTrax people," are one of the most responsive groups I've worked with regarding ongoing product support. Whether it's just a "hey, how do we find xyz?" or a more complex "we have a new need, how can we accomplish it within ChildTrax?" they're quick, they're very familiar with our business, and we feel a true partnership with them in both improving our organization's efficiency and, most importantly, helping enhance our client care in both the short and long term.

Pros

Flexibility to incorporate a customer's existing forms and processes into the ChildTrax software structure. Ability to add fields etc. fairly easily as needs change or expand. Ease of downloading almost all "canned" reports to Word or Excel files for further analysis. Frequent upgrades to user functionality.

Cons

Initially the lack of a standard printed or online training manual was a concern. However, their Help Desk's responsiveness and availability of online tutorials for new features has eliminated that concern.

Response from ASIware of ASIware

Replied February 2017

Elaine, thank you so much for the thoughtful review. Paul

February 2017

Nana from Alliance Human Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Technology Challenged Person Loves Child Trax!

When I was assigned the task of being the point person for getting the Child Trax system implemented for our agency, terror set in. My computer skills consist of email and internet shopping! But Paul and Brad held my virtual hand through the entire process and we now have an excellent system in place! There is a short learning curve, but once the staff got the hang of it, they LOVE it! One of the social workers told me "its like having my own personal assistant"! Since the implementation, our audit results have improved in all of our 5 offices. I'm not sure how we did this job before Child Trax! What is even more impressive than the actual system is the customer service. Any questions or issues are answered immediately. Most helpful staff EVER! Brad & Zephrey are the BEST!!!! I love Child Trax!

Pros

Customization of the system & customer service.

Cons

The treatment plan section. Too confusing and takes a long time for staff to figure it out. Doesn't print out in an easy to read form.

Response from ASIware of ASIware

Replied February 2017

Nana thank you so much for the kind words. Also thank you for the comments in regards to treatment plans. I will be looking at the treatment plan section and try to find ways to simplify them and to address the printouts of the plans. Any suggestions are on the simplification of the plans are welcomed. Please send them directly to me. Paul

February 2017

Clayton from Cherokee Home for Children

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Keeping us on Track

We have used ChildTrax for the past four years. It greatly enhances our ability to keep our records up to date and current. Prior to using ChildTrax, it was a nightmare to keep up with the schedule of plans of services, doctors visits, and other date sensitive documents to remain compliant with the state. Customer service is always ready and helpful when we need assistance.

Pros

The ability to keep track of time sensitive requirements.

Cons

Sometimes difficult to navigate. For example, when working on a plan of service it would be nice to have medical information open at the same time.

Response from ASIware of ASIware

Replied February 2017

Clayton thank you for the review. We are going to be reviewing clinical/treatment plan functionality this summer. If you have time send me any thoughts your team has improving the functionality. Paul

February 2017

Amy from YES Home

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

LOVE CHILDTRAX!

We have been completely satisfied with our experience with Childtrax. Customer Support always respond in a timely manner and never get frustrated with my questions or changes needed. They spent many hours to tailor the program to meet our needs. Licensing is able to log on and see what they need, which has cut down on paperwork when they do their yearly audit. They have commented on how easy it is to use the system. Reports take minimal time. I remember the frustration before childtrax. Paperwork is the least favorite part of my job--but it is no longer frustrating and time consuming.

Pros

Ease of use; the support

Cons

really can't think of anything

Response from ASIware of ASIware

Replied February 2017

Thank you Amy. It has been an absolute pleasure working with you and the staff at YES Home. Paul

November 2018

matthew from azleway children's services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Making our Jobs Much Easier

It has been a great experience working with ASIware. They are always available and are very open to suggestions.

Pros

The software helps our agency stay on top of our documentation and ensures that we have the tools we need to provide quality services to our families. As a manager it provides me with much needed reports to ensure our office is running efficiently.

Cons

So far the software is meeting our needs and they customer service has been excellent.

February 2017

Cathy from Youth Encouragement Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Child Trax Rocks

This company is top notch, there has never been a time when we did not get the help we needed. They are expedient in helping us figure things out. The program we have is amazing saves time, paper and stress. Thank you for your service. W e love Child Trax

Pros

It is easy to navigate and saves paper, time and money.

Cons

That we waited so long to get it.

Response from ASIware of ASIware

Replied February 2017

Cathy thank you so much for the positive review. Amy and yourself have been wonderful to work with. Paul

April 2017

Matthew from Azleway

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Quality and Great Customer Support

Incredible experience. They work very well at providing great customer service and support. The program has allowed us to streamline our data managment.

Pros

We have so many tools at our disposal now to create reports based on our data.

Cons

Some input requires multiple steps.

Response from ASIware of ASIware

Replied April 2017

Matt, Thank you for the feedback. Please let Brad or Zeph know the areas that we need to review in regards to multiple steps. Paul

April 2016

Heather from Jenda Family Services

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Reliable Database and Wonderful Customer Service

Our company did months of research on potential databases before meeting with the ClientTrax team members. This software definitely seemed like a wonderful fit for Jenda based on software capability and the cost. Working with ClientTrax has been a wonderful experience. They are very responsive, responding within one business day at almost all times. An intangible pro to the ClientTrax for Jenda is that they understand the child welfare and human services world, and have been able to brainstorm solutions through the entire development process. The software provides us the opportunity to organize our client information and help to provide quality services due to having organized information and the capability to make data-educated decisions. Our company has been extremely satisfied with ClientTrax and would highly recommend the product. We continue to develop our software to meet our needs, and the ClientTrax team members have been patient and responsive as the development process continues.

Response from ASIware of ASIware

Replied April 2016

Hello Heather, Thank you for the kind words. The ASIware team is looking forward to many years of partnering with Jenda Family Services. Anytime we can be a part of organizations that are making a difference in their communities is a win for us. My team cannot talk to me about you and Jenda without mentioning what a great experience working with you and your team has been. Paul

September 2015

Jess from JusticeWorks YouthCare

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2015

Absolutely wonderful.

Our company has been using this software for several years now. When I think about the development that has occurred since we began, I am amazed. What I enjoy most about the software is that it is easy to use and makes logical sense. There are several different ways to complete the same work in the system, which I greatly enjoy... especially when you need to manage people who all think differently, yet still need to successfuly enter data into the system. Most new staff have been able to successfully to navigate the system with ease in a relatively short period of time. Any time we have had issues or challenges with the program not working correctly, the team has communicated with us in a timely fashion and has set clear expectations for when there would be resolution. The company has always been responsive to our requests for changes and updates, which has been extremely helpful.

Response from ASIware of ASIware

Replied September 2015

Thank you Jess for taking the time out of your busy schedule to write this review. We are very appreciative for this and the work you do. Paul

June 2015

Marc from JusticeWorks YouthCare

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

Excellent software application!

I've been using ClientTrax for almost 5 years. It has revolutionized the way our organization works! We have been able to (better) manage staff performance, maintain up-to-date client records, and elevate the level of treatment offered to the populations we serve. The ClientTrax team has always shown an extraordinary level of customer service and appreciation. In those instances where assistance is necessary, it is easy to reach someone from the team who has always resolved any issues within a short period of time (usually the same day). I would recommend this system to any community-based, human service enterprise; and, more importantly, I would recommend ASIware for any organization's software needs.

Response from ASIware of ASIware

Replied June 2015

Thanks Marc. I really have enjoyed and continue to enjoy our relationship.

September 2015

Rebecca from JusticeWorks YouthCare

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

September 2015

I couldn't do my job without them!

My company has been using Client Trax for over 5 years, and it has dramatically changed the way I work. ClientTrax help us create a database that meets our own company-specific needs. Client Trax allows my agency to input and generate data with ease, and has allowed my supervisors to spend more time supporting their staff's professional development rather than spending time managing tasks. The customer service aspect has been great, any time I have a question or concern, I've gotten responses in a very short period of time and have gotten a resolution to my issues. I would recommend Client Trax to any company that needs to track a lot of information and generate it rather quickly. It has really transformed the way I work.

Response from ASIware of ASIware

Replied September 2015

Wow, thank you Rebecca.

September 2015

Amanda from JusticeWorks YouthCare

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

September 2015

I'm in a management position with my agency and have access to many functions of program.

ClientTrax has been such a huge asset to our company, organizing and streamlining information that was incredibly difficult to track in the past. I was one of the first to pilot running reports and have seen the program grow and develop into something bigger and better every year. Although glitches still exist from time to time, as they would with any program, the employees of ClientTrax are always more than willing to help, and often warn users if there will be any down time or anticipated problems. I couldn't imagine my job without this system!

Response from ASIware of ASIware

Replied September 2015

Amanda thanks for the comments. Keep talking to us about the glitches as we move forward with development we address those.

February 2017

Matt from azleway

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Great customer service and responsiveness to our needs

We have a had a great experience with Child Trax. We had a monumental task of setting up our system for over 400 children. They were very patient and worked very closely with us to ensure that the program was as individualized as possible to meet our needs. There is always someone available when we have a question or need help.

Response from ASIware of ASIware

Replied February 2017

Matt, thank you for your direction with this project. You are very appreciated here. Pass my thanks along to Gary and Chester also. Paul

August 2015

Rebecca from JusticeWorks YouthCare

Review Source: Capterra


Ease-of-use

5.0

Customer support