About CareDirector

CareDirector is a cloud-based social work case management solution that helps organizations streamline processes related to case management, client communication, task tracking, and appointment scheduling, among other operations from within a unified interface. It allows administrators to configure custom branded client portals, which lets end-users complete assessment forms and monitor eligibility criteria to receive support from local authorities.

CareDirector enables staff members to manage tasks, handle caseloads, and maintain correspondence records for phone calls, emails, SMS messages, letters, and faxes. It lets team members build self-directed support tools with document uploads, search functionality, and frequently asked questions (FAQs). Additionally,...


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2 Reviews of CareDirector

Overall rating

4 / 5 stars

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November 2020

Rob from West Berkshire Council

Company Size: 1,001-5,000 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

November 2020

CareDirector v5 review - RS

This is a fantastic piece of software. It allows us to tailor the system to our business needs - even if those needs change over time. From the users perspective, its has an intuitive front end. Consistency in how the software looks and behaves throughout - making it relatively easy to train users on.

Pros

Configurable. The best feature, by far, is the ability to amend the software to meet the business requirements, including adding additional fields to screens, creating new screens.

Cons

To configure the system, you do need skills in FetchXML and JavaScript.

Reasons for Choosing CareDirector

When undertaking our tender process, this software met our requirements better

Reasons for Switching to CareDirector

Previous system had reached end of life, and end of contract

November 2020

Nailah from West Berkshire Council

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

Functionality

4.0

November 2020

A really customisable and functional piece of software.

Overall experience has been good - the customisation option has ensured we can always deliver a solution to the problems that the business need to solve. Whether that's as simple as adding a box to a screen or writing a complex workflow to pull information into the right place.

Pros

The ability to customise it for our internal processes and needs - not being forced into doing what the system wants us to do.

Cons

Small quirks that resulted in tedious workarounds, like running a daily report to check for errors that could have been avoided had the software worked as expected.

Reasons for Choosing CareDirector

Customisation and not having to constantly go back to the supplier to request changes that were internal process specific.

Reasons for Switching to CareDirector

Previous system was end of life.