System is comprehensive and almost fully customizable. Customer service, although outsourced, is attentive and typically responds within the hour. Since they are based in the West Coast, it permits for late night calling for East Coast customers.

System is not always intuitive. Pattern of new updates being made on Sundays without making making the customer aware of changes.

For practitioners who are nervous about choosing an EMR product, I encourage you to consider DrCloudEMR. As one who does not enjoy the business side of practice, I needed a user-friendly EMR product that is efficient and easy to use. I also needed a product that is useful for mental health services. DrCloudEMR has exceeded my expectations and has met these needs. Now that DrCloudEMR is set up, the electronic submission of claims is quick and painless. The system has tools, such as the Claim Manager, that help me track claims easily. I also appreciate that I can individualize the Fee Sheet to fit my practice’s needs; it is very helpful that I have been able to set up a short list inside the Fee Sheet section of the Billing section. The customer service from DrCloudEMR is excellent. My questions are answered quickly and the service representatives take time to make sure my needs have been met. They are kind, respectful and very helpful. I would highly recommend this product to counselors who want a user-friendly product and great customer service.

I see many practice owners and managers on here praising this product. As an end user, I have to say it's the worst I've ever seen or used, and that's not a close call. Please show mercy on your line employees and purchase something else...anything else....anything at all.

Let me be clear that I do not speak for my agency, but there is absolutely nothing I like about this software.

OMG. Where do I start? There are amazingly large time lags while pages load, reminding me of dial up internet of the '90s. The graphic user interface is confusing. There are ridiculous pop ups, like the one telling you that clicking "edit" might lead to there being changes in your inputs. There are places where data is entered in 24 hour time, and other places where it is entered in 12 hour time. When encounters are printed out, the formatting is horrible and difficult to read and very unprofessional looking. Most maddening is data disappearing, requiring the same values to be entered more than once, and often the only way you would know it is that you can't close the darn encounter. I've been using this software for three weeks and I hate it hate it hate it.

We recently bought the EMR from DrCloud and have been very pleased with the program and the response that we have gotten from them around changes that we needed to be in compliant with our certifications. We are a small Chemical Dependency Agency, 3 clinicians, and we needed something that was affordable and efficient. The people that work at DrCloud are patient and willing to see it from your perspective and help you with your own personal processess. The staff at DrCloud worked with us to make sure that it worked with Washington State Laws and they helped with the implementation of them in the system. They have a great product and understand that our industry is not always "One Size Fits All". We are very happy with our decision to purchase this EMR and would recommend it to any small business. This is a web based product and is very user friendly. You don't have to drill down to find the things that you need to work with the patient. It allows you to customize to each individual facility.

I am the medical director of a large drug and alcohol treatment center in Oregon. We made the decision to go electronic two years ago and realized there were very few products that met our specific needs(medical, mental health ,multiple state forms, ect). We were approached by Dr Cloud EMR to develop a product specific to our needs. They responded with a wonderful product that is easy to use and meets all HIPPA and federal confidentiality rules. It is fully certified, so we were able to get stimulus money to help with development and implementation. I have a mixed staff, all who found implementation and use easy. I have worked with several EMR systems in the past and find this product very user friendly. Customer support and training has been top notch. Dr Cloud EMR has made it possible for me to manage a large population of clients in different treatment facilities with ease. I would not hesitate to recommend this product to anyone looking for a quality EMR product.