About ETO Software

ETO is a cloud-based case management platform that helps manage data, share information and track work progress. Designed for large nonprofits, government agencies and community collaboratives in child services, health, human services, foundations, victim services and workforce sectors, it provides tools to track activities, collaborate with ease and make an impact on the growth of organizations.

Features of ETO include service planning, form building, outcomes measurement and management, workflows, approvals, alerts, system integration, configurable dashboards and class reporting. Its system integration tool allows users to share data and integrate between systems to automated file transfers and customize software using application programming...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of ETO Software

Average User Ratings

Overall

3.18 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(0)

0

3 stars

(1)

1

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

January 2018

User Profile Picture

John from Treadwell LLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Extremely Powerful and Scalable Product and Reporting

Pros

Highly configurable. Can be implemented for any human services organization. Lots of configuration options. Reporting is as good as it gets. The built-in Business Objects Web Intelligence platform is as advanced of a reporting engine as you can get. Powerful add-on products.

Cons

ETO is not for small organizations, nor organizations that lack the capacity to administer and report. It's an advanced tool that needs a competent administrator and report writer.

November 2019

Julianna from J.Marie Counseling

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Will Suit Your Needs Once Learned Properly!

ETO has streamlined how and where documents are stored. This was the biggest challenge we faced as a company. With many documents such as releases, and informed consents, having these types of documents in one concise area was incredibly valuable.

Pros

ETO had everything that our business needed to succeed. All sorts of documents can be made available here. This includes time sheets, tax information, beneficiary documents, company info, and access to company benefits both internal and external.

Cons

ETO software was very easy to use, although it was oftentimes tricky to navigate. Finding certain places such as the time sheets or benefit information would be tucked in odd tabs. Thankfully it was easy to save frequently used options to a "Favorites" tab.

Reasons for Choosing ETO Software

We wanted something that would be the most stable and easy to use. Thankfully ETO met our needs and was also met with a supportive team of technical professionals available at a moments notice. They were unable to be matched by any other competitors.

March 2020

Hayley from Xiphos Corps

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

March 2020

ETO Software

Pros

This product is generally easy to understand and has a lot of possible features. This is our essential avenue for gym paperwork management, and allows us to enter info from any assessment to any member. The cost is relatively cheap as well. It is nice that we are able to have so many categories and quickly be able to search members and view their progress!

Cons

The software can be finicky sometimes. I have entered data and then it not show up in the system several times, which can be frustrating. It is also difficult to get things changed in ETO sometimes, which can set us back in our paperwork process.

September 2021

Penny from Family Foundations

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2021

Worse customer service and very outdated NOT AN EMR!

Pros

It was easy to learn and easy to train new staff

Cons

The customer service is horrible. They always want more money to help resolve issues. Getting your clinical documentation when you leave is a nightmare and costly. They outsource customer service so you to have to pay a 3rd party.

February 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2018

I was a database administrator for a non-profit which used this compan

Through their in-house training, I was able to learn a whole new skill-set involving business objects reporting. The agency I worked for was able to implement fully automatic dashboard reporting across the board.

Pros

The customization of this software made it able to meet diverse needs. We were able to set up effective workflows to meet our agency's diverse needs from case notes and client progress management, homeless management information system requirements, academic/classroom areas, student behavior and progress management, and even medical services and health progress tracking. The company also provides their own tech support for admins and users, making it a one-stop shop for database needs. The best feature by far is the built-in reporting platform of Web Intelligence's Business objects.

Cons

Customization can lead to strain on the agency database admin staff; it's a high-capacity product, and if the customer does not have the staffing and administration to manage it, things won't be successful.