# extendedReach Software Reviews, Demo & Pricing - 2026 > Review of extendedReach Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/human-services/extendedreach-profile --- [Home](https://www.softwareadvice.com/) / [Social Work Case Management Software](https://www.softwareadvice.com/legal/social-work-management-comparison/) / extendedReach Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/human-services/extendedreach-profile/reviews/)[Alternatives](https://www.softwareadvice.com/human-services/extendedreach-profile/alternatives/) # extendedReach 2026: Benefits, Features & Pricing Wondering if extendedReach is right for your practice? Our Social Work Case Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview extendedReach 4.5 [(62)](https://www.softwareadvice.com/human-services/extendedreach-profile/reviews/) Pricing Starting at $500.00 per month ### About extendedReach extendedReach is a cloud-based case management tool that helps child and family social service agencies with scheduling, billing and data management. It enables nonprofits to digitize their workflow and improve operational efficiency at all levels. Key features of extendedReach include information querying, signature collection and document scanning. Its compliance solution allows users to sort data as per cases and derive insights into client metrics such as expiration dates and placement levels. It provides a scheduling module, which helps caseworkers manage appointments and receive notifications. Further, the billing functionality enables agencies to manage case-related financial documents including invoices and insurance claims. extendedReach comes with an array of built-in reports. It is available on a monthly subscription and support is provided via phone and an online help desk. Wondering if extendedReach is right for your practice? Our Social Work Case Management Software selection experts can help you in 15 minutes or less. ## extendedReach User Interface ## Popular extendedReach Alternatives Main Product extendedReach 4.5 [(62)](https://www.softwareadvice.com/human-services/extendedreach-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.45Value for money - 4.84Customer support - 4.20Functionality Pricing Starting at $500.00 per month Get Price Alternative Product [Astalty](https://www.softwareadvice.com/legal/astalty-profile/) 4.8 [(145)](https://www.softwareadvice.com/legal/astalty-profile/#reviews) Ratings Breakdown - 4.84Ease of use - 4.71Value for money - 4.82Customer support - 4.70Functionality Pricing Starting at A$30.00 per month Get Price Alternative Product [Collaborate](https://www.softwareadvice.com/human-services/collaborate-profile/) 4.7 [(38)](https://www.softwareadvice.com/human-services/collaborate-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.42Value for money - 4.59Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [My Junna](https://www.softwareadvice.com/patient-case-management/junna-care-profile/) 4.8 [(39)](https://www.softwareadvice.com/patient-case-management/junna-care-profile/#reviews) Ratings Breakdown - 4.72Ease of use - 4.64Value for money - 4.92Customer support - 4.49Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) 4.2 [(226)](https://www.softwareadvice.com/nonprofit/apricot-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.92Value for money - 4.06Customer support - 4.09Functionality Pricing Available upon request Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price ## extendedReach Pricing and Plans Starting price: $500.00 per month Free Trial Free Version Basic $500.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## extendedReach Features - Popular features found in Social Work Case Management Case Notes Client Management Document Management Goal Setting/Tracking Reporting/Analytics Scheduling - More features of extendedReach Accounting Accounting Integration Activity Dashboard Activity Tracking Administrative Reporting Alerts/Escalation API Assessment Management Billing & Invoicing Calendar Management Case Management Certification & Licensing Child Welfare Management Client Portal Contact Database Customizable Fields Customizable Reports Dashboard Creation Document Storage Electronic Payments Electronic Signature Email Alerts Employee Management Forms Management HIPAA Compliant Member Database Program Management Project Time Tracking Records Management Referral Management Referral Tracking Registration Management Reporting & Statistics Self Service Portal SSL Security Task Management Time Tracking Training Management Volunteer Management Workflow Management ## extendedReach Integrations QuickBooks Online Advanced Integration rated undefined from -1 review Zoho Analytics Integration rated undefined from -1 review ## extendedReach User Reviews Overall Rating 4.5 Ratings Breakdown 5 58% 4 32% 3 10% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.4 Customer support 4.8 Functionality 4.2 Milo W. Verified reviewer Individual & Family Services 51-200 employees Used daily for more than 2 years Review source Reviewed January 2019 Advanced and expansive care management tool 5 Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare. Cons: Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though. Read More MS Michaela S. Verified reviewer Individual & Family Services 501-1000 employees Used weekly for more than 2 years Review source Reviewed June 2025 eR for Youth Service Financials 4 This is a great software for our youth services teams. We are able to produce the necessary items for our rev. cycle, and the programs are able to track basic case management items that are not in the legally required system (Guardian). Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It has a very good integrated financial system. The support we have received while implementing this new feature for our organization has been top-notch. Relatively reasonable for pricing as well, licensure is fantastic price wise. Cons: It is not very intuitive how to use the system. Some of the processes seem disjointed or just clunky to navigate. I would not necessarily choose this system for complicated workflows (like utility or rental assistance workflows), because of the household level reporting and other complex outcomes. Reasons for switching to extendedReach We are no longer offering health services, as such we are ending our time with NextGen but still need to bill for some of our youth service programs. Extended Reach was a great option because they were already using it for client tracking. Read More RD Reema D. Verified reviewer Program Development 51-200 employees Used daily for less than 2 years Review source Reviewed January 2023 Case Management for Busy People 3 I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic. Ratings Breakdown 4 Ease of use 2 Functionality Pros: I like that I get reminders for tasks that need to be done. I also like that supervisors are able to look at documents I have submitted, provide feedback, and send them back to me so I can revise them. Cons: At times, eR runs exceptionally slow regardless of internet connection. I find that it does this when I enter more than a couple items to an individual's case file. If this did not happen, eR would be absolutely incredible. Read More SK Sean K. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for more than 2 years Review source Reviewed March 2020 Kaleidacare Simplicity 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable. Cons: Want more customization options with building custom forms and lack of a comprehensive security auditing tool. Reasons for choosing extendedReach Price per active client not per user. We looked at other companies other than FamCare but they were our second option. Read More TG Tina G. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for less than 2 years Review source Reviewed May 2022 Excellent Software 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The software is very user friendly. It was easy to train staff on how to start using the software and it has all the features that we need as a non-profit. Cons: I have had some problems that customer service has not been able to solve yet. Reasons for switching to extendedReach The design of the software appeared to be more user friendly and has exceeded my expectations. Read More KG Karina G. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Review source Reviewed August 2019 HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!! 5 My experience has been exceptional!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!! Cons: No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!! Read More LC LAUREE C. Verified reviewer Individual & Family Services 11-50 employees Used daily for more than 2 years Review source Reviewed March 2020 Even us old-folks can use it successfully 4 Being able to transition from paper files to electronic health records has been a HUGE benefit to our company, especially when it comes to auditing. Our outside auditors can review our files remotely, saving them and us on time and travel. I personally am of an older and less tech savvy age group. KaleidaCare has been an easy program to use and takes some of my fears of technology away due to it's ease of use. And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: KaleidaCare offers a comprehensive program to store files, manage reports and analyze data so that I can focus on the people part of our business. It is accessible anywhere I go. Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with. Cons: The incompatibility between custom and standard forms related to reports and data accessibility. At times KaleidaCare standard forms do not meet our needs and/or requirements from licensing or other regulatory entities, so custom forms are needed. This really limits us at times. Read More PS Patricia S. Verified reviewer Mental Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed March 2020 Billing and Documents in one program 4 It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00 Ratings Breakdown 2 Ease of use 4 Value for money 5 Customer support 2 Functionality Pros: I was not here for implementation but no balances were carried forward and it was a mess for the first year. \[SENSITIVE CONTENT HIDDEN\] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place. Cons: Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report Reasons for choosing extendedReach I was not involved in that Reasons for switching to extendedReach I wasn't here but I think for the billing Read More BT Bodessa T. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed January 2022 Work without worry 5 It allows us to accomplish exactly what we need to do. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: It allows us to document interactions with clients, ensure compliance and bill the appropriate parties timely. Cons: It times out very quick and often, we realize it’s a safe guard but it’s very annoying. Read More VR Verified Reviewer 51-200 employees Used daily for less than 2 years Review source Reviewed May 2018 Our agency has had a great experience with extendedReach. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software. Cons: The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features. Read More Showing 1 - 10 of 62 Reviews [See All Reviews](https://www.softwareadvice.com/human-services/extendedreach-profile/reviews/) ## extendedReach Popular Comparisons [Astalty vs extendedReach](https://www.softwareadvice.com/legal/astalty-profile/vs/extendedreach/)[Collaborate vs extendedReach](https://www.softwareadvice.com/human-services/collaborate-profile/vs/extendedreach/)[My Junna vs extendedReach](https://www.softwareadvice.com/human-services/extendedreach-profile/vs/junna-care/)[Bonterra Apricot vs extendedReach](https://www.softwareadvice.com/nonprofit/apricot-profile/vs/extendedreach/)[Carepatron vs extendedReach](https://www.softwareadvice.com/medical/care-patron-profile/vs/extendedreach/)[Exym vs extendedReach](https://www.softwareadvice.com/mental-health/activity-tracking-system-profile/vs/extendedreach/) [Compare All Alternatives](https://www.softwareadvice.com/human-services/extendedreach-profile/alternatives/) ## Other Top Recommended Social Work Case Management Software [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) **4.4** (286) Recently recommended **280** times [CharityTracker](https://www.softwareadvice.com/food-service-management/charitytracker-profile/) **4.5** (1060) Recently recommended **0** times [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) **4.2** (226) Recently recommended **0** times [Amicus Attorney](https://www.softwareadvice.com/legal/amicus-attorney-profile/) **3.7** (199) Recently recommended **0** times Stuck Between Options? 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