About extendedReach


extendedReach is a cloud-based case management tool that helps child and family social service agencies with scheduling, billing and data management. It enables nonprofits to digitize their workflow and improve operational efficiency at all levels.

Key features of extendedReach include information querying, signature collection and document scanning. Its compliance solution allows users to sort data as per cases and derive insights into client metrics such as expiration dates and placement levels. It provides a scheduling module, which helps caseworkers manage appointments and receive notifications. Further, the billing functionality enables agencies to manage case-related financial documents including invoices and insurance claims.

extendedReach comes with an array of built-in reports. It is available on a monthly subscription and support is provided via phone and an online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of extendedReach

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

4 stars

(0)

3 stars

(0)

2 stars

(0)

1 stars

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Showing 1-6 of 6 reviews

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May 2018

Judy from Pathways Youth & Family Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

A very intuitive software that does it all!

Pros

As our agency continues to grow, evolve and expand - so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on the 'ease of use' of our software choice during licensing visits and external audits. Plus, customer support is fast, friendly, and always goes the extra mile to respond to our needs.

Cons

It's difficult to come up with a con, but if I have to have one it would be that English is currently the only language option - it would be nice to have a Spanish version of the foster home portal for our ESL clients.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Our agency has had a great experience with extendedReach.

Pros

The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

Cons

The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

April 2018

Dan from Pathways Youth and Family Services

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great Project management team We quickly implemented the system in multiple across our organization

Extended Reach is a Company to work with is solving the needs of data management in Mental Health and Social services field. We have it running in five programs today and live in a Pilot Project with the State of Texas.

Pros

The eR is incredibly agile, quickly deployed and well thought out. Staff learn to use it quickly in fact many out pace the managers in learning their tools for managing with the softwares built in tools. If you have ever had an experience in a roll-out of a new data management system then you already know getting the field staff up and utilizing the system is equal to the length of time you actually take to fully deploy the software. Your teams will find its eazier to use than what you use today...

Cons

We always push what systems can do,. to do more for us in different ways. i don't have any negatives and we press broader programing in more specialty services. Our company has a number of Divisions and they all want to use it.

May 2018

Leslie from Families 4 Families

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Great software that is easy to implement and train staff on in the field.

Pros

Extended Reach is easy to use and allows you to custom fit the software to the needs of your agency. This allows you to update items quickly and keep it user friendly for staff. Extended Reach provides helpful ongoing support and training.

Cons

The one suggestion for improvement would be to make for increased functionality on the phone application.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

ExtendedReach is an intuitive, user friendly system with great support.

Pros

ExtendedReach is easy to navigate, logical, and user friendly. What I like most about this software is that the support and training provided is excellent!

Cons

One suggestion for improvement would be to be able to navigate between screens by only using a keyboard.

May 2018

Donnis from Families 4 Families

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Ive been working with eR for several years now and have found it to be user friendly.

Pros

The support team has been extremely helpful with any questions, training, as well as additions we may want to add.

Cons

We have not had any issues to speak of. One may be trying to link State software with eR but this is not an eR issue.