About FAMcare


FAMCare is a cloud-based human services case management tool that assists agencies operating for the welfare of people. It is primarily designed for service providers helping adults who suffer from mental illness, substance abuse and domestic violence.

Key features of FAMCare include demographic assessment, client scheduling, document archives and treatment monitoring. Its information tracking module provides users with data, which helps prevent negligence and exploitation of their wards. Further, agencies can use the billing feature to automate costing and record funding sources and grants. Other features offered are legal form capture, education tracking and referrals.

FAMCare’s group management provision allows users to sort stakeholders into categories such as volunteers, donors and more. The solution is available on an annual subscription and support is provided via phone and online help desk.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of FAMcare

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-12 of 12 reviews

Do you use this product?Write a review

August 2016

Heather from F.A.C.T.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

FAMCARE is wonderful!

We had a system before using FAMCARE that offered similar although much less varied and effective software. In switching to FAMCARE we were able to keep all of the amenities from the one system, plus many additional options. GVT was able to transfer all of our data from the old system into the new system. We must keep casenotes for every activity we do, and FAMCARE allows for that which includes the ability to change what forms are available based on programs. The single best part about FAMCARE is the ability to create personalized specific forms based on different programs as well as reports to collect data from those forms. GVT offered training in the beginning as well as online video help so a person can learn how to maneuver through the system. It is user friendly for employees who just need to enter data and as it is web based it can be accessed anytime there is internet. Our employees are out in the field most of the time so to be able to access the system from anywhere is awesome. The following aspects of FAMCARE are what make it great: It has helped us to become entirely paperless. All forms that used to be filled out on paper can now be filled out online including signatures when necessary. The casenotes lock so they may not be changed except by a supervisor. There are different security measures which can determine a person's access. There is a configure mode so that wording on forms might be changed immediately. We have three fields to record time so we can differentiate between travel time and actual activity time. A supervisor can mirror a staff member at any time to see what they see. There is also a system of reminders to ensure staff fill out forms within a given time period. There are so many options that come with the system that I would imagine it would fit almost any non-profit's needs. Or any other sector that requires casenotes for that matter. We are very pleased.

Pros

The ability to modify it to fit my needs.

Cons

It takes some technical knowledge to be able to create forms.

Response from Global Vision Technologies of Global Vision Technologies

Replied August 2016

Thank you Heather. Great feedback and it appears we're doing things right!

December 2017

Travis from SARCOA

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Adaptable and Versatile for Business Practices

Pros

FAMCare is efficient in data collection, reporting, and case management. The software has enabled our agency to go from paper files and documentation to electronic. We can track user activity, documentation, and caseloads. Also, FAMCare has provided us with tools to report on data that is being collected by staff. Our staff no longer report data in a spreadsheet and then another staff member compile it to a master spreadsheet. In a fast pace world, our old methods were not efficient or reliable. Also, simple forms can be created without having any web coding knowledge through their Pathways module. This helped our agency create agency specific forms and collect data electronically. FAMCare has helped us grow as an agency, provide better case management to our clients, and monitor our staff for productivity and efficiency.

Cons

FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service. In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished.

Response from Global Vision Technologies of Global Vision Technologies

Replied December 2017

Travis - thank you for your feedback. It is very much appreciated. Regarding offline components - we have created a few forms for clients that have helped in this regard. In most cases they were tied to case notes and basic demographic. As a custom project - we can tailor forms to work in an offline setting which would sync to FAMCare once an Internet connection was established.

December 2017

Joe from SARCOA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

My experience has been very positive. Recommend!!!

Report ability, measurability, accountability....

Pros

Our FAMCare tool fully meets our expectations. While we've redirected our approach since our initial roll out, we feel we made the right choice. We've invested a great deal of energy and resources in adding more customizations since we went live with the system. The support we received from the GVT staff has been a value add for us. The flexibility of this product is key for us...

Cons

There's not much can say here. I learn something new each day. Our Internal IT staff love the product. I, however, would like to improve on the developing and placement of quick reports. Additionally, PATHWAYS could be a little more flexible with regards to recurring events. Monthly versus 30 days events. Accounting for months with 28, 29, 30 and 31 day durations.

Response from Global Vision Technologies of Global Vision Technologies

Replied December 2017

Joe - we appreciate your feedback! Your suggestion around the Pathways module is much appreciated and a great idea - will make it a consideration for an update. Thank you again for your continued support in our team and product!

August 2016

Todd from CASPA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

It is without peer

I researched all over the world to find software that had a basis for what we needed it to do yet is customisable to our specific needs. FAMCare came out as the best product available, and I have not at all been let down. FAMCare is the best system I have seen in regard to maintaining records for Foster Care, Residential Care and other community support programs that we operate.

Pros

It is great that a lot of the fields and forms are customisable and that we can create our own forms
The team worked so hard to amend the system to cater for our different time zone, spelling etc.

Dave Becker

Cons

Without SQL knowledge it is a little hard to generate reports that would be nice to use every day.

The lack of ability to get real time graphs showing progress of clients against various measures collected in documentation, without spending a lot of money to get reports written is a problem.

Response from Global Vision Technologies of Global Vision Technologies

Replied August 2016

Thank you Todd. You're right, for a lot of the custom information, custom reporting is required. We are coming out with a brand new reporting tool/feature in the next R&D cycle which should be very helpful.

May 2013

Karen from Marygrove

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2013

Marygrove FamCare

Make the treatment plans more user friendly, i.e. have a way to enter comments on the main page. Allow individuals to tailor the font to their preference for printing purposes. Provide the option to transfer case notes or information to the treatment plan. Possibly put more check boxes on case notes and treatment plans instead of comment boxes.

Pros

The pros are having everything at my fingertips, including: medications, incident reports, daily logs, etc; quick communication, ability to have overall communication with different team members. Customer service is prompt.

Cons

Documents do not have smooth transitioning, font is too small, documents merge if you have more than one open. Manuevering between several pages to edit a treatment plan. Notes are not transferrable to treatment plans.

Response from Global Vision Technologies of Global Vision Technologies

Replied May 2013

Thank you for your comments. As your Treatment plan is a customized form - we can work with you to tailor it further - if you desire. We always listen to quality feedback and suggestions by our user community. Our goal is to make FAMCare the most effective case management tool available for caseworkers and directors. We will be reviewing your topics and will consider them for R&D during our next planning sessions."

April 2013

Kathy from Good Shepherd Children and Family

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

April 2013

Review

OVerall for our program I would recommend FamCare to others. I would like to see a way for the client search page to have the same icon to quickly search for forms as the dashboard client case load does. This would avoid the need to search an older client and then open the demographic page to then open an old treatment plan or discharge summary.

Pros

FamCare has increased our ability to centralize our information and provide a clear documentation and data system.

Cons

At times Famcare is challenging to configure reports for our needs. Our agency had difficulty merging information from our old system into our new system.

Response from Global Vision Technologies of Global Vision Technologies

Replied April 2013

Thank you for taking the time to provide feedback for our software and team. We have had the opportunity to work alongside a number of customers through the sometimes challenging process of transferring data from an older legacy system into an updated (modern) system such as FAMCare. We are grateful to have been able to work closely with your team through the details until everything was worked out in your import.

April 2013

Scott from No Longer Bound

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2013

FamCare is Exactly What We Need

We highly recommend this software to anyone. We also highly recommend Kathryn Barney, who has been extremely helpful!

Pros

So far, we have been more than satisfied with the FamCare software. The product is so vast and customizable that we are able to tailor it to our specific needs, and have yet to find an end to the potential applications within our program. FamCare has enabled us to organize, consolidate, communicate, and legitimize our information on a whole new level. We will surely have a difficult time remembering how we were able to function with it!

Cons

The few cons that we've noticed so far is the inability to incorporate our branding into the software (colors, logos, language, etc.) We also wish that the "template" forms were slightly more customizable, maybe even incorporating more "pathways" features into the base-level package.

May 2013

Krystal from Columbia Urban League, Inc

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2013

Lead Case Management Specialist

Great System!!!

Pros

FAMCARE is very user friendly and will greatly enhance the work that we do with our program participants. The videos in FAMCARE University provide a step by step approach in how to use and navigate the system. The staff at Global Vision Technologies have been extremely helpful and supportive throughout the process to set-up. The Columbia Urban League staff is eager to learn the system and launch it as soon as possible.

Cons

I have no cons at this time.

May 2013

Louise from Lilliput Children's Services

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2013

FAMCare is Wonderful!

I would highly recommend FAMCare to anyone looking for an easily customizable case management database.

Pros

FAMCare is easy to use, easy to customize, easy to implement, easy to train on, and the customer service is phenomenal. We have been supported every step of the way with great ideas and timely advice on how to create a system that works for us with our unique business needs.

Cons

I can't really think of any. So far, our entire experience with FAMCare has been great.

December 2017

Monique from City of Houston JCMP

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

December 2017

It is a credible case management software system.

It's an electronic system that maintains data long term.

Pros

It is user friendly and has scanning capabilities. It has the ability to create reports as well that are user friendly.

Cons

The software does completly meet the current needs of the program as the program has changed since it's implementation. However, we cannot afford to upgrade it, nor am I sure that this program would be the most effective at this point.

Response from Global Vision Technologies of Global Vision Technologies

Replied December 2017

Monique - thank you for your honest feedback! The platform flexibility does allow us to help you integrate your newer court program requirements, but we do understand having to work within budget constraints. We have introduced new tools and may want to have a conversation around what can be done to help. As always, thank you for your continued support.

April 2013

Thomas from Marygrove

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2013

Famcare Software Review

I would recommend famcare to any company looking for flexiable.

Pros

The pro's to famcare is the forms can be personalize to what every your business needs, and if you need help or have questions the support team gives you get fast response.

Cons

The cons would be since famcare is so flexible the users want a form a report or some auto population all the time.

April 2013

Tiffany from USCRI

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2013

FamCare review - Post Release Services

Highly recommend

Pros

Support/customer service is excellent, I always feel like they take the time to troubleshoot and answer questions fully.

Cons

PDFs do not always generate correctly