About FAMcare

FAMCare is a cloud-based human services case management tool that assists agencies operating for the welfare of people. It is primarily designed for service providers helping adults who suffer from mental illness, substance abuse and domestic violence.

Key features of FAMCare include demographic assessment, client scheduling, document archives and treatment monitoring. Its information tracking module provides users with data, which helps prevent negligence and exploitation of their wards. Further, agencies can use the billing feature to automate costing and record funding sources and grants. Other features offered are legal form capture, education tracking and referrals.

FAMCare’s group management provision allows users to sort stakeholders into...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of FAMcare

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

August 2016

Heather from F.A.C.T.

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

FAMCARE is wonderful!

We had a system before using FAMCARE that offered similar although much less varied and effective software. In switching to FAMCARE we were able to keep all of the amenities from the one system, plus many additional options. GVT was able to transfer all of our data from the old system into the new system. We must keep casenotes for every activity we do, and FAMCARE allows for that which includes the ability to change what forms are available based on programs. The single best part about FAMCARE is the ability to create personalized specific forms based on different programs as well as reports to collect data from those forms. GVT offered training in the beginning as well as online video help so a person can learn how to maneuver through the system. It is user friendly for employees who just need to enter data and as it is web based it can be accessed anytime there is internet. Our employees are out in the field most of the time so to be able to access the system from anywhere is awesome. The following aspects of FAMCARE are what make it great: It has helped us to become entirely paperless. All forms that used to be filled out on paper can now be filled out online including signatures when necessary. The casenotes lock so they may not be changed except by a supervisor. There are different security measures which can determine a person's access. There is a configure mode so that wording on forms might be changed immediately. We have three fields to record time so we can differentiate between travel time and actual activity time. A supervisor can mirror a staff member at any time to see what they see. There is also a system of reminders to ensure staff fill out forms within a given time period. There are so many options that come with the system that I would imagine it would fit almost any non-profit's needs. Or any other sector that requires casenotes for that matter. We are very pleased.

Pros

The ability to modify it to fit my needs.

Cons

It takes some technical knowledge to be able to create forms.

Response from Global Vision Technologies

Replied August 2016

Thank you Heather. Great feedback and it appears we're doing things right!

December 2017

Travis from SARCOA

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Adaptable and Versatile for Business Practices

Pros

FAMCare is efficient in data collection, reporting, and case management. The software has enabled our agency to go from paper files and documentation to electronic. We can track user activity, documentation, and caseloads. Also, FAMCare has provided us with tools to report on data that is being collected by staff. Our staff no longer report data in a spreadsheet and then another staff member compile it to a master spreadsheet. In a fast pace world, our old methods were not efficient or reliable. Also, simple forms can be created without having any web coding knowledge through their Pathways module. This helped our agency create agency specific forms and collect data electronically. FAMCare has helped us grow as an agency, provide better case management to our clients, and monitor our staff for productivity and efficiency.

Cons

FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service. In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished.

Response from Global Vision Technologies

Replied December 2017

Travis - thank you for your feedback. It is very much appreciated. Regarding offline components - we have created a few forms for clients that have helped in this regard. In most cases they were tied to case notes and basic demographic. As a custom project - we can tailor forms to work in an offline setting which would sync to FAMCare once an Internet connection was established.

May 2020

Judith from Wolverine Human Services

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2020

Slow & Old, so we left.

It was terrible.

Pros

It was the only option we had at the time.

Cons

It took years to configure and customize the system with foster care managers learning how to code SQL to help support and move the project along.

Reasons for Choosing FAMcare

Only option

Response from Global Vision Technologies

Replied May 2020

Hi Judith, we're sorry to hear about your experience. I know there were some extenuating circumstances outside of our control that contributed to several issues when you were with us years ago. We pride ourselves on the overall efficiency of FAMCare and the high quality standards we maintain. As you can see from our other reviews, we work hard at providing great service and a solid platform to our clients. We may not be able to change the past, but would love the opportunity to show you how FAMCare is helping agencies today. I think it would change your mind. Thanks again Judith.

December 2017

Joe from SARCOA

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

My experience has been very positive. Recommend!!!

Report ability, measurability, accountability....

Pros

Our FAMCare tool fully meets our expectations. While we've redirected our approach since our initial roll out, we feel we made the right choice. We've invested a great deal of energy and resources in adding more customizations since we went live with the system. The support we received from the GVT staff has been a value add for us. The flexibility of this product is key for us...

Cons

There's not much can say here. I learn something new each day. Our Internal IT staff love the product. I, however, would like to improve on the developing and placement of quick reports. Additionally, PATHWAYS could be a little more flexible with regards to recurring events. Monthly versus 30 days events. Accounting for months with 28, 29, 30 and 31 day durations.

Response from Global Vision Technologies

Replied December 2017

Joe - we appreciate your feedback! Your suggestion around the Pathways module is much appreciated and a great idea - will make it a consideration for an update. Thank you again for your continued support in our team and product!

August 2016

Todd from CASPA

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2016

It is without peer

I researched all over the world to find software that had a basis for what we needed it to do yet is customisable to our specific needs. FAMCare came out as the best product available, and I have not at all been let down. FAMCare is the best system I have seen in regard to maintaining records for Foster Care, Residential Care and other community support programs that we operate.

Pros

It is great that a lot of the fields and forms are customisable and that we can create our own forms The team worked so hard to amend the system to cater for our different time zone, spelling etc. Dave Becker

Cons

Without SQL knowledge it is a little hard to generate reports that would be nice to use every day. The lack of ability to get real time graphs showing progress of clients against various measures collected in documentation, without spending a lot of money to get reports written is a problem.

Response from Global Vision Technologies

Replied August 2016

Thank you Todd. You're right, for a lot of the custom information, custom reporting is required. We are coming out with a brand new reporting tool/feature in the next R&D cycle which should be very helpful.