We've been able to move our reporting to one system. The customer service provided to us and our partners has been fantastic.

Trained our partners quickly; easy to use as case management tool; regular improvements to the system; excellent customer service - gets back to clients quickly; our partners can either use as case management tool or upload data via Excel spreadsheets; Dashboard that shows outcomes at a glance

Would like data upload feature to be easier. Some of our needed features are still in development. That said, they have included their clients' voices in on the design of these future features, and we believe that means SureImpact will continue to serve us well and grow with us.

Is short impact has allowed us to be able to gather real time data points from client data.

Swafford is very easy to use and to capture client data. As we evolve and Try to capture additional data points the software is able to add those measurables.

At times your impact can be difficult for called due to the parameters that were set on different measurables.

SureImpact seems to be a great system but has issues that need to be improved.

I appreciate the ability to measure services provided to participants and different resources provided.

It is difficult to input case notes to describe the interactions with a client beyond inputting what services were offered. One conversation may include several resources and should be able to be logged under one interaction. The search bar to find specific participants is also not working and will not allow me to find a specific participant.

Coordination and customer services has been great. Reporting is the most difficult.

SI is easy to navigate and train new staff on how to enter information into the system. It is straight forward and can produce most of the information our programs need.

Reporting. - When pulling activity data, you can't pull for one program - Measures are hard to track with multiple data points -Have to pull all data within large time frames to get a small amount of information you need to use - Would help if programs could require different information be completed - Would be nice to be able to include attachments

The program is to save data on clients and track program activities. Overall it's a good program for my purpose to see past entries without manually having too good back would be beneficial for my purpose.

I like that I can print reports and review analytics

I wish that the program automatically went to the next task when inputting

Overall it has been a very easy, positive experience!

Being able to see how clients progress while on my caseload is very significant. I can easily review a clients "file" and see if I have missed any measure.

The only item I would like to have access would be to delete an entry, there are times where I have mistyped something and aren't able to delete the entry once saved.

I have had a good experience so far

it's easy to use and easy to noted for my clients and patients

I don't believe I have any since it has worked for me ok

i enjoy being able to enter all of the necessary information for my clients with just a click of a tab.

the product is rather easy to use. i really enjoy how it is so user friendly and easy to maneuver around.

the appearance. the website looks really boring. no appeal no graphics

The staff is really knowledgeable and able to assist in great timing. The Fireside chats and other supportive meetings allow you to see how that platform can show and tell the story of the work that we are completing by data. This lets us see what we are putting in and the outcomes that happen from the work.

All that is needed for the funder is at your fingertips. There are more areas that an organization can use to expand the social support that we provide to multiple participants in one area with simple steps.

Nothing really, there are many possibilities with the platform, as a social worker, this provides key features.

Easy to keep track of all the consumer's attendance and daily groups and etc

Sometimes can't look at the data in a easy way. When other people are you using Sure impact at the same time.

Easy to keep track of data points we need and how many people use our services.

Seems to be crashing a little bit if too many people are on at one time.

The easy navigation to and from the different sections

The linked episodes is the most difficult to get down.

Overall is pretty good, the customer services are helpful. I like these webinar sessions to provide training. I wish under the Analytics section if there was also data sorted about clients' age, disabilities and veterans. Also, it would be nice to create a criteria where we can choose the age range and then show how many participants there are. It would be helpful for a lot of our reporting.

I like the new feature of Analytics a lot, where you can use basically like power bi, you can see and use the data way better than the Excel sheets. All these data are sorted and very helpful.

The least I don't like would be the homepage about these dash board, it's not easy to read what these measures means, it gives three different levels, or the arrow goes up or down, but really doesn't tell very much and how well the program actually does.

Not having to print as many documents. Majority of our old paperwork is featured on sure impact so we do not need to keep hard copy files. Being able to view everything online is very helpful.

I like that I am able to see the impact of my work in the measures. Being able to see areas of improvement and areas that need more focus.

As of now there is not a filter to allow me to place clients in order from enrollment date to present. Would like to be able to filter from oldest to newest and vice versa.

We have the opportunity to build our outcomes

The waiting for platforms to be developed.

My overall experience with Sure Impack iss ok. I think it could be better

What I like most is that it is a platform that that I can se to record client nformation

I don't like that it seems as though the system caps out at a certain point after I piut in alot of information. It won't let me put in multple information/case notes on one person. The system doesn't update immediately.

SureImpact allows me to input a note for the same event for all of my clients at once, rather than having to copy and paste individually. The information that I need to find is readily accessible and we are able to track client outcomes as soon as the data is entered.

SureImpact is very user friendly and intuitive.

While there are some features that could be added that might be helpful, the SureImpact Team seems very open to user feedback and adjusting to the needs of the user.

We can collect information about program participants in one space. There is no need for multiple reporst to be submitted. Information is readily available.

I like all of the various measurements that are able to be collected through this software.

I don't think that there is anything I don't like. I am actually still learning all the features so I am looking forward to being even more impressed.

The purpose of each program. The measurement that can be added for each client. Being able to track all measurement easily.

Unable to select multiple programs for a client. Our client sometimes is involved in multiple programs.

So far so good! It is still early in the process of us as an agency.

User Friendly! I think this is amazing. There are so many systems to use as a non-profit.

It should interface with other systems....that would be great!

Great Experience

The system is an Easy Access, self explanatory but need more input on reason in the measures

More options for reason on the Seimer Program Questions ( Under Measures )

The ability to add the measures and services you need and/or use

The format and layout are too simple. It could be a bit better when it comes to being user friendly.

Easy to use and add measures, services, and programs

Does not organize clients based off of case manager it organizes all clients in organization.

Ease of understanding the data.9

It allows us to get a clear picture of the impact and services our company provides.

The software usage initially was a bit challenging but with continual usage became easier.

You can enter most data points from one screen.

So far we enjoy this program. There isn't much to be disappointed in since it is so simple to use.