Brightidea vs Zoho Desk

Brightidea has 106 reviews and a rating of 4.42 / 5 vs Zoho Desk which has 1621 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.42 / 5 (106)

4.50 / 5 (1,621)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

September 14, 2020

October 15, 2020

Pros/Cons

  • Pros

  • Easy to get started and doesn't take much tutorials to implement. Interface is easy enough to learn.

  • User friendly, easy to navigate, visually appealing, great customer service, variety of applications

  • Cons

  • The onboarding process is really good but maybe too slow when you have already technical knowledge. Should be adapted to the skills of the administrator

  • We can think of defining a process flow to promote Education and learning through this tool. Rest the experience is good and no other feedback for Cons

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux