Ratings & Reviews

Overall Rating

4.40 / 5 (160)

4.50 / 5 (1,598)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 10, 2020

February 16, 2020

Pros/Cons

  • Pros

  • Beautiful design. Incredibly easy to use. Love it all.

  • It is great how you are able to work on the same doc at the same time. I really appreciate the collaboration tools it offers

  • Cons

  • It takes a bit to learn. The tutorials are helpful, but they dont cover everything. It takes a while to learn all the available functions. And it would be nice to have more font features.

  • This didn't work well for what I was trying to do. Integrations are complicated if even possible and it runs pretty slow.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots