Spigit is a cloud-based idea management solution suitable for banking, insurance, construction, engineering, energy, utilities, manufacturing, health care and pharmaceutical industries. It offers innovation management, business crowdsourcing and innovation management within a suite.
Spigit allows users to design the idea selection process based on estimations about revenue impact and time required for the project. The solution allows users to submit ideas, projections about costs, time and revenue opportunity. With all ideas available in a graphical representation, users can compare ideas based on business impact.
Spigit also employs gamification strategies such as game mechanics, virtual currency and rewards, which help drive user engagement on the portal. Engagement statistics can be accessed from customizable dashboards and the reporting module.
Spigit is available globally and offers multi-language support including English, Chinese and Arabic. Phone and online support are available to all customers.
Lauren from UNHCR
Extremely adaptable to our needs as an organization - we have used it not only for idea competitions but also to create communities of practice and support new innovation processes across the UN.
It can be a little clunky for new administrators to use but luckily the Spigit team is always on hand to assist in technical challenges - even for those non-tech users!
Chin Yong from Singapore Pools
A great crowdsourcing tool that allows setting up customised challenges within minutes.
We have yet to fully utilise the tool to it's fullest potential as there are some features/functionality that we have not used.
- Prefer the previous ball design of the idea stages in dashboard
- Adding other elements of gamifications eg. Badges for user to collect
- Push notifications to nudge inactive users
Kurt from Booz Allen Hamilton
We really like the ease of use, user interface, and metrics analysis. Additionally the customer service is very strong.
No real cons at all. We would like to see more API's in the future - we want this list to continue to grow,
Jim from IBM
Employees number: 10,000+ employees
It provides significant savings for our internal efforts and also is a huge generator of opportunity pipeline.
The flexibility to adapt to multiple client needs and challenge types. We use this across the globe with multiple clients and industries. It allows us to fit the innovation agenda of our clients.
In the new UI do not like what they have done with the Idea Stages page. Liked the old version better. On a positive note about the new ui, I do like the graduation criteria change on the admin panel
Engagement - we're getting 30+ plus engagement now
If you are looking to crowdsource ideas and insights, it's the complete product.
People across the business from all different backgrounds - call centre agents, van drivers, sales people, engineers, they all use it and the feedback has only every been very positive.
Unlike other tools in the same category, it's not just about collecting ideas. There's functionality in the system to manage the end to end lifecycle of ideas. Collecting more and more ideas simply isn't sustainable. You need to demonstrate the process works as well.
I'm splitting hairs because all mature, enterprise scale software packages have corners of the product which are clunky or hardly used and Spigit is no exception to that rule.
Michael from Novant Health
The software is fairly easy to use and navigate from a user's perspective. It has a somewhat similar feel to other social medial platforms and appeals to team members in this way. I really appreciate the ability to generate customized reports during and after challenges as well within Insights, the analytics platform of the Spigit software. This allows for open communication to sponsors around participation from the crowd and can signal a need for additional communication if challenge activity is low. It is very interactive overall and makes for a fun user experience while posting ideas and collaborating with others!
From an Admin perspective, there are some fields that are "locked in" the idea submission form, which can be frustrating at times when sponsors don't want those visible to team members for their particular challenge. There are also some features like conditional drop downs that aren't currently unavailable that would be helpful to have for certain challenges.
Rachel from Polaris Industries
Employees number: 10,000+ employees
Employees find it easy to use, can generate reports quickly, review forms for an idea, and ideas can move from one challenge to another.
We continue to make the workflow portion of the software better. Working together with Spigit we have been able to come up with ways to use the software to benefit our company.
Peter from Opteon
Employees number: 501-1,000 employees
E-platform to capture project details and assess project validity. Also, successful completion of innovation challenge with ideas that will bring savings to our business.
I was able to self-teach myself how to navigate and configure the software. It also works great for idea management and progression- the voting and collaboration is a powerful tool that provides quick feedback. We've been able to use the platform for both Innovation Challenges and as a Project Tracker. The project section of the site captures key Initiation details about each project and enable us to review and assess validity of each proposed project.
The terminology; a definitions manual would be great to explain the community hierarchy and roles within the system. The admin training provided was very basic; it would be good if it was more specialised and not just targeted at beginners.
Loredana from Coles
I like that you are able to design your platform in way you like in terms of branding. It gives you a sense of pride and ownership of the platform and ability to make it line up perfectly with your company branding.
Since the new version upgrade - nothing! There were issues with being able to easily navigate around the back end as an administrator
Jeannine from BASF
It's not too complicated. You can ramp up very quickly on a learning curve. Once you've done 1-2 Challenges, setting one up is "old hat".
The only thing that I haven't tried, because it seems too daunting, is to try a local language specific challenge. So far we've only run them in English.
Yi Hoo from Li & Fung/Fung Academy/Fung Group
How it allows the whole organization to be able to collaborate and helps us to grow a culture of innovation
backend still abit clunky and difficult to use and pricing is not very flexible. mobile version also needs to be better improved
Sarah from Innovative Interfaces
Aligned resources to strategic goals
Increased customer engagement and satisfaction
Inspired creative problem solving and quantifying value to users
Scalable and sustainable - enabled us to engage at a scale simply not possible without innovation and in a way that is sustainable in terms of resources and integration back into the business - also very intuitive to end users - our crowd loves getting onto the platform to collaborate. Best part of Spigit is their Customer Success model - you aren't just getting a crowd-sourcing innovation platform, you are getting a true solution with strategic support from folks who are experts in their field and dig in to understand your specific goals and challenges.
The admin side is a little less intuitive / takes some training and time to get comfortable. Fortunately they have amazing resources available - from online content to a comprehensive knowledgebase to highly responsive support team to customer success managers who are always in your corner, you can always get what you need within 48 hours - often faster. And the in person training gives you a chance to be hands on with the software so you can retain what you are learning.
Claude from The Guardian Life Insurance Co. of America
The platform allows for maximum collaboration. Teams are able to quickly and easily use it to submit and collaborate on ideas during innovation challenges.
The platform doesn't support multiple authentication sources for single sign-on. This would would be useful in organizations with subsidiaries that maintain their our user directories.
The support team is excellent. Spigit has also accommodated a variety of unique requests from my company due to our specific business needs.
The UI/UX looks dated and could use a significant refresh. The administration panel is not entirely intuitive.
Edwin from adidas
Connection to remote employees is very valuable to our organization. Increases visibility to decision making and engages employees in the decisions made.
The platform is easily customized to suit your needs, and is a great way to drive engagement. It's an engaging way to connect disparate teams to decision makers.
The back end functionality can be more user friendly; it uses Spigit vocabulary that isn't necessarily intuitive.
Shawn from Pepperdine Graziadio Business School
Employees number: 201-500 employees
The ability to engage large crowds of constituents across a wide distance and without the need for the admin(s) being an IT professional. The average power user can be an admin. If you can use Excel & Word, you can be a Spigit admin.
That with SSO enabled, we cannot also engage with external (non-SSO) crowds, without requiring a separate instance.
Engagement across business functions and stakeholders
The ability to easily create feedback sessions that are customized to the business need. For instance, survey questions can be free form vs. multiple choice; individuals can be tagged to receive feedback on certain categories; we can add unique pictures or change the time a challenge runs. It's super easy to use and has so much functionality. It supports deep engagement across teams and stakeholders and all the added functionality (such as email alerts for tagged posts or metrics to see how many ideas have been upvoted) make it a fantastic tool.
This software is great and can think of no improvements. Maybe the only suggestion is to have a functionality to allow for anonymous feedback - however, this should be up to the administrator of a challenge/idea to permit anonymous responses or not.
Brad from PG&E
Open platform allows everyone to participate and participate in contributing to other ideas so that the crowd doesn't only provide great ideas, but helps to make them even better.
The back end has a lot of capability that is difficult to leverage without specialized training and experience.
Tina from MD Financial Management
I value the transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.
the current functionality of running a challenge in different languages. we need to run all challenges in English and French. I want to be able to have French users log into a French experience aka wording, on the same platform as English users would see in English. SSO preferences should be able to get them the language they need. We would then let all users enter ideas in their language of choice and not worry about translating that piece. Our main challenge is having all users on the same platform sharing ideas, but seeing the tool itself display in their language of choice in terms of the fields. It doesn't 't currently perform to our needs and French regulations we need to adhere too.
Amanda from San Joaquin Community Hospital
Employees number: 1,001-5,000 employees
It is very easy to use for the challenge participants. The interface is visually appealing and is fun to interact with.
It takes a little training to get familiar with things to prepare for your first challenge, but things become natural after just a few short uses.