Spigit Software


 

Spigit is a cloud-based idea management solution suitable for banking, insurance, construction, engineering, energy, utilities, manufacturing, health care and pharmaceutical industries. It offers innovation management, business crowdsourcing and innovation management within a suite.

Spigit allows users to design the idea selection process based on estimations about revenue impact and time required for the project. The solution allows users to submit ideas, projections about costs, time and revenue opportunity. With all ideas available in a graphical representation, users can compare ideas based on business impact.

Spigit also employs gamification strategies such as game mechanics, virtual currency and rewards, which help drive user engagement on the portal. Engagement statistics can be accessed from customizable dashboards and the reporting module.

Spigit is available globally and offers multi-language support including English, Chinese and Arabic. Phone and online support are available to all customers.

 

Spigit - Community management
 
  • Spigit - Community management
    Community management
  • Spigit - Ideas
    Ideas
  • Spigit - Innovation pipeline
    Innovation pipeline
  • Spigit - Prediction management
    Prediction management
  • Spigit - Project insights
    Project insights
  • Spigit - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

45 Reviews of Spigit

Showing 1-20 of 45

 

Start your review of Spigit

Click to start
https://www.softwareadvice.com/idea-management/spigit-review/

Lauren from UNHCR

July 2018

July 2018

We have been using Spigit for years to help us crowdsource the best ideas for our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extremely adaptable to our needs as an organization - we have used it not only for idea competitions but also to create communities of practice and support new innovation processes across the UN.

Cons

It can be a little clunky for new administrators to use but luckily the Spigit team is always on hand to assist in technical challenges - even for those non-tech users!

Review Source: Capterra
 

Chin Yong from Singapore Pools

June 2018

June 2018

Awesome product for staff to Raise Ideas, Collaborate Effectively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A great crowdsourcing tool that allows setting up customised challenges within minutes.

We have yet to fully utilise the tool to it's fullest potential as there are some features/functionality that we have not used.

Cons

- Prefer the previous ball design of the idea stages in dashboard

- Adding other elements of gamifications eg. Badges for user to collect

- Push notifications to nudge inactive users

Review Source: Capterra
 

Kurt from Booz Allen Hamilton

June 2018

June 2018

We have truly enjoyed working with Spigit. They have raised our innovation game to the next level.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We really like the ease of use, user interface, and metrics analysis. Additionally the customer service is very strong.

Cons

No real cons at all. We would like to see more API's in the future - we want this list to continue to grow,

Review Source: Capterra
 

Jim from IBM
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

We have used Spigit across our enterprise to support internal and external client innovation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It provides significant savings for our internal efforts and also is a huge generator of opportunity pipeline.

Pros

The flexibility to adapt to multiple client needs and challenge types. We use this across the globe with multiple clients and industries. It allows us to fit the innovation agenda of our clients.

Cons

In the new UI do not like what they have done with the Idea Stages page. Liked the old version better. On a positive note about the new ui, I do like the graduation criteria change on the admin panel

Review Source: Capterra
 


June 2018

June 2018

Excellent Innovation Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Engagement - we're getting 30+ plus engagement now
Cultural change
Communication
Idea Management

Pros

If you are looking to crowdsource ideas and insights, it's the complete product.

People across the business from all different backgrounds - call centre agents, van drivers, sales people, engineers, they all use it and the feedback has only every been very positive.

Unlike other tools in the same category, it's not just about collecting ideas. There's functionality in the system to manage the end to end lifecycle of ideas. Collecting more and more ideas simply isn't sustainable. You need to demonstrate the process works as well.

Cons

I'm splitting hairs because all mature, enterprise scale software packages have corners of the product which are clunky or hardly used and Spigit is no exception to that rule.

Review Source: Capterra
 

Michael from Novant Health

June 2018

June 2018

Spigit has helped us engage our team members in a new and exciting way - every idea matters!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is fairly easy to use and navigate from a user's perspective. It has a somewhat similar feel to other social medial platforms and appeals to team members in this way. I really appreciate the ability to generate customized reports during and after challenges as well within Insights, the analytics platform of the Spigit software. This allows for open communication to sponsors around participation from the crowd and can signal a need for additional communication if challenge activity is low. It is very interactive overall and makes for a fun user experience while posting ideas and collaborating with others!

Cons

From an Admin perspective, there are some fields that are "locked in" the idea submission form, which can be frustrating at times when sponsors don't want those visible to team members for their particular challenge. There are also some features like conditional drop downs that aren't currently unavailable that would be helpful to have for certain challenges.

Review Source: Capterra
 

Rachel from Polaris Industries
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Very easy to use for our employees to enter in ideas and collaborate as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Employees find it easy to use, can generate reports quickly, review forms for an idea, and ideas can move from one challenge to another.

Cons

We continue to make the workflow portion of the software better. Working together with Spigit we have been able to come up with ways to use the software to benefit our company.

Review Source: Capterra
 

Peter from Opteon
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Spigit platform has provided multiple uses for our company; however, it could be more robust.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

E-platform to capture project details and assess project validity. Also, successful completion of innovation challenge with ideas that will bring savings to our business.

Pros

I was able to self-teach myself how to navigate and configure the software. It also works great for idea management and progression- the voting and collaboration is a powerful tool that provides quick feedback. We've been able to use the platform for both Innovation Challenges and as a Project Tracker. The project section of the site captures key Initiation details about each project and enable us to review and assess validity of each proposed project.

Cons

The terminology; a definitions manual would be great to explain the community hierarchy and roles within the system. The admin training provided was very basic; it would be good if it was more specialised and not just targeted at beginners.

Review Source: Capterra
 

Loredana from Coles

June 2018

June 2018

Seamless, supported and fun!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you are able to design your platform in way you like in terms of branding. It gives you a sense of pride and ownership of the platform and ability to make it line up perfectly with your company branding.

Cons

Since the new version upgrade - nothing! There were issues with being able to easily navigate around the back end as an administrator

Review Source: Capterra
 

Jeannine from BASF

May 2018

May 2018

I love the tool. It's incredibly easy to use - very intuitive, nice clean interface & easy to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's not too complicated. You can ramp up very quickly on a learning curve. Once you've done 1-2 Challenges, setting one up is "old hat".

Cons

The only thing that I haven't tried, because it seems too daunting, is to try a local language specific challenge. So far we've only run them in English.

Review Source: Capterra
 

Yi Hoo from Li & Fung/Fung Academy/Fung Group

May 2018

May 2018

Overall a good experience with a very supportive team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How it allows the whole organization to be able to collaborate and helps us to grow a culture of innovation

Cons

backend still abit clunky and difficult to use and pricing is not very flexible. mobile version also needs to be better improved

Review Source: Capterra
 

Sarah from Innovative Interfaces

May 2018

May 2018

Spigit powers our user-driven innovation - great combo of proven flow models & local flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Aligned resources to strategic goals
Increased customer engagement and satisfaction
Inspired creative problem solving and quantifying value to users

Pros

Scalable and sustainable - enabled us to engage at a scale simply not possible without innovation and in a way that is sustainable in terms of resources and integration back into the business - also very intuitive to end users - our crowd loves getting onto the platform to collaborate. Best part of Spigit is their Customer Success model - you aren't just getting a crowd-sourcing innovation platform, you are getting a true solution with strategic support from folks who are experts in their field and dig in to understand your specific goals and challenges.

Cons

The admin side is a little less intuitive / takes some training and time to get comfortable. Fortunately they have amazing resources available - from online content to a comprehensive knowledgebase to highly responsive support team to customer success managers who are always in your corner, you can always get what you need within 48 hours - often faster. And the in person training gives you a chance to be hands on with the software so you can retain what you are learning.

Review Source: Capterra
 

Claude from The Guardian Life Insurance Co. of America

May 2018

May 2018

Scaleable, intuitive, very collaborative and exciting for our customers to crowdsource ideas.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform allows for maximum collaboration. Teams are able to quickly and easily use it to submit and collaborate on ideas during innovation challenges.

Cons

The platform doesn't support multiple authentication sources for single sign-on. This would would be useful in organizations with subsidiaries that maintain their our user directories.

Review Source: Capterra
 


May 2018

May 2018

Spigit has been an excellent partner to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support team is excellent. Spigit has also accommodated a variety of unique requests from my company due to our specific business needs.

Cons

The UI/UX looks dated and could use a significant refresh. The administration panel is not entirely intuitive.

Review Source: Capterra
 

Edwin from adidas

May 2018

May 2018

Very responsive and supportive team! The platform is very user-friendly and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Connection to remote employees is very valuable to our organization. Increases visibility to decision making and engages employees in the decisions made.

Pros

The platform is easily customized to suit your needs, and is a great way to drive engagement. It's an engaging way to connect disparate teams to decision makers.

Cons

The back end functionality can be more user friendly; it uses Spigit vocabulary that isn't necessarily intuitive.

Review Source: Capterra
 

Shawn from Pepperdine Graziadio Business School
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

The Spigit sales & support teams exceeded my expectations. Great platform for ideation crowdsourcing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to engage large crowds of constituents across a wide distance and without the need for the admin(s) being an IT professional. The average power user can be an admin. If you can use Excel & Word, you can be a Spigit admin.

Cons

That with SSO enabled, we cannot also engage with external (non-SSO) crowds, without requiring a separate instance.

Review Source: Capterra
 


November 2017

November 2017

Fantastic experience to easily and quickly share ideas across different business unit functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Engagement across business functions and stakeholders

Pros

The ability to easily create feedback sessions that are customized to the business need. For instance, survey questions can be free form vs. multiple choice; individuals can be tagged to receive feedback on certain categories; we can add unique pictures or change the time a challenge runs. It's super easy to use and has so much functionality. It supports deep engagement across teams and stakeholders and all the added functionality (such as email alerts for tagged posts or metrics to see how many ideas have been upvoted) make it a fantastic tool.

Cons

This software is great and can think of no improvements. Maybe the only suggestion is to have a functionality to allow for anonymous feedback - however, this should be up to the administrator of a challenge/idea to permit anonymous responses or not.

Review Source: Capterra
 

Brad from PG&E

May 2017

May 2017

Administrator and monitor for a small innovative department at an electric and gas utility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Open platform allows everyone to participate and participate in contributing to other ideas so that the crowd doesn't only provide great ideas, but helps to make them even better.

Cons

The back end has a lot of capability that is difficult to leverage without specialized training and experience.

Review Source: Capterra
 

Tina from MD Financial Management

May 2017

May 2017

Our experience to date has been great and the support of the Spigit team has been invaluable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I value the transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.

Cons

the current functionality of running a challenge in different languages. we need to run all challenges in English and French. I want to be able to have French users log into a French experience aka wording, on the same platform as English users would see in English. SSO preferences should be able to get them the language they need. We would then let all users enter ideas in their language of choice and not worry about translating that piece. Our main challenge is having all users on the same platform sharing ideas, but seeing the tool itself display in their language of choice in terms of the fields. It doesn't 't currently perform to our needs and French regulations we need to adhere too.

Review Source: Capterra
 

Amanda from San Joaquin Community Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Phenomenal product to help ease and strategically streamline the innovation process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use for the challenge participants. The interface is visually appealing and is fun to interact with.

Cons

It takes a little training to get familiar with things to prepare for your first challenge, but things become natural after just a few short uses.

Review Source: Capterra