Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Gives us almost everything we need for a great price.

UserVoice helps us provide better support  to our users and build a product that they love.

UserVoice has made my job easier and reporting much smoother. Very happy with their product and great service.

Very user friendly and easy workflow. Metrics about response time are great along with canned responses.

I appreciate that they cover so much, but I think they make it harder than it should be. Although, I have a small business.

Also the UI hasn't changed in years, at that wouldn't necessarily be a bad thing but the UI isn't great.

It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles.

I like the ability to assign tickets to myself and other colleagues, for easy accountability.

Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool.

It's important not only to get data back from our customers, but have it well organised and presented in a nice way.

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.

UserVoice does everything it needs to, with a fantastic user experience on top.

If you have a need for software like this because you have a big enough company, consider ease of use.

UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems.

Super easy to integrate support ticket system in any web app.

We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.

Uservoice is well built, reliable and reasonably priced.

There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers.

Sometimes it's hard to navigate in so many coloured numbers on the screen.

Sometimes logs me into to the master account instead of my account so I miss when i have tickets.

At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced.

Once you start getting the feedback you need it'll be critical that you take action over it.

As long as you are demanding heavy integrations with other programs (SFDC, JIRA...) then this is an excellent product.

Honestly, I love the color schemes. It makes it very easy to use because of bold colors.

It has a lot of integration options (e.g., create tasks from Outlook email -- which is quite nice).

Wrike allowed me to structure my tasks and to follow my progress in the projects. This allows for better time management and the effect of the work accomplished is very beneficial.

Lastly,​ if it's​ not working out for you cancel the auto-renewal​ ASAP.

What I really hated about Wrike is how user unfriendly it is.

It's by far the best platform on the market- we looked at over ten. Great for creatives; love the Adobe Creative Cloud integration.

It is a very good tool to do collaborative work, we like it because it focuses on improving communication and keeping everyone attentive and integrated into the projects.

Overall I am happy, just reduce the cost and the reporting section and we would have a winning software.

I like that wrike provide us functions and tools to work in a easy way, I like that those functions with the graphic interface works really good and I like that you can use them to upgrade your work.

Wrike has come a long way and continues to grow. The fact that they start you off with very good features for free is a testament to their commitment to their user base.

Zero cost entry into project collaboration and organisation. Wrike is more powerful than Asana here because it does more for a lot less.

I like that I am abke to track time, issue and cost spent on projects in real-time with Wrike.

The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.

We were very happy to see Wrike had a friendly and very usable interface that non-PM focused users could interact with easily.

The fact that I have to go into a submenu to close the panel is ridiculous.

Wrike was an awesome tool and allowed me to interact with other departments in such a smart way. The features offered made communication seamless and ensured that nothing fell through the cracks.

There was SO much on Wrike that it became hard to use and intimidating.

It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.

There are some great features and modules. I think the software is capable of being a great tool in project management.

Expensive,  They offer NO REFUNDS, NO CREDIT, NO Contract options.

I really enjoyed some of the unique features like the robust reporting and the apps/integrations. The UI was also pleasant.

Annotating repetitive tasks is the best thing that I have experienced so far. Additionally, it is easy to track progress of work with Wrike.

I've been very sad and puzzled at the disconnect from what project planning and project management is, and the lack of desire to connect or find a solution for prospective customers.

A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app.

Some limited features access the other management tools and need to pay for more use.

Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.

The ease of use and access remotely and that I can get reports on each campaign from one soucre. It really save tome and money.

This software is great for collaborating on tasks with other colleagues. I like that I can set deadline dates and update the task anytime I want and the changes will be tracked.

It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.

The software is good, and we like the desktop user interface. The business has improved project management overall, and it was generally easy to implement.

Compared to nearly every other project management platform I've used it's by far the one with the worst UX.

The free option is very limited. No time tracking, no option for subtasks, and very limited storage included in.

Improved visualization of the actual workload capacity of the team. Folders can be created which are dedicated to be shared only with relevant team members.

The team at Wrike was so helpful getting us up and running and were very attentive to our needs. The software is easy to use, and provides great visibility on projects.

There isn't really a feature in Wrike I'd like to highlight, I think they're all awesome.

There is no warning system that reminds you of your pending tasks, and you only see them if you go into the app.

I like the waterfall management interface of Wrike. It also has a comprehensive pricing charts and nice third party apps integrations.

The customer service was good with an employee doing an initial walkthrough.

I like the reports and timetables that we can cooperate on preparing, which are effective and accurately express the percentage of completion of the project.

Another thing I like is the easiest way that Wrike integrates with other tools or apps like google, word, and excel.

Creation of workflow/roadmaps is very user friendly. Preset/automated workflow for frequently repeated tasks is very helpful.

An amazing tool to assist the team solve difficulties and plan ahead of time.

Pleasure experience working with this software, we have modernize on how we managing our project and we can get a real-time progress tracking after using Wrike.

The ability to customize each step of the workflow is most important for us. And the fact that customer service is always available, quick and willing to help, has made all the difference.

I also appreciate how helpful the customer service is. They're personal with their customers to ensure they have what they need and are set up for success.

US Dollar

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. 


With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.


The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.


Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.



LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Categories

Status Tracking

Idea Management

Multi-Channel Management

Activity Tracking

Customer Segmentation

Activity/News Feed

Project Management

Gantt/Timeline View

Product Roadmapping

Categorization/Grouping

Mind Maps

Customizable Fields

Collaboration Tools

Data Import/Export

Self Service Portal

Ideation

Mobile Access

Multi-Channel Data Collection

Requirements Management

Survey/Poll Management

Idea Ranking

Discussions/Forums

Workflow Management

Email Management

Visual Analytics

Activity Dashboard

Knowledge Base Management

Data Visualization

Dashboard

Customizable Branding

Polls/Voting

Widgets

Prioritization

Feedback Management

Product Data Management

Negative Feedback Management

Web browser (OS agnostic)

Contact UserVoice for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

201-500

501-1000

1000+

UserVoice

Videos

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. It allows for structuring via folders, projects, and tasks as well as auto-assignment based on task statuses. 


Wrike for Marketers is a separate product with tailored templates, proofing tools and an Adobe extension. Wrike integrates with a variety of tools including SalesForce, Dropbox, Slack, and Adobe Creative Cloud and offers an open API. Wrike is suitable for marketing, operations, creative, and large to midsize IT teams.


The solution is priced per-user and is on a monthly subscription basis.



File Management

Commenting/Notes

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Multi-board

Employee Management

Messaging

Enterprise Risk Management

Work Order Creation

User Management

Visual Workflow Management

Meeting Management

Financial Templates

Employee Onboarding

Release Planning

Subcontractor Management

Operational Risk Management

Real-time Scheduling

Permit Management

Due Date Tracking

Time Tracking

Staff Calendar

Project Templates

Ownership Tracking

Customizable Reports

Rescheduling

Document Storage

Access Controls/Permissions

Vacation/Leave Tracking

Process Change Tracking

Schedule Distribution

Data Synchronization

Session Recording

IT Asset Management

Timer

Online Time Tracking

Templates

Charting

Progress Tracking

Task Board View

Employee Directory

Financial Analysis

Workflow Configuration

Contract/License Management

Task Scheduling

Ad hoc Reporting

Financial Management

SSL Security

Real Time Editing

Change Management

Marketing Calendar

Enterprise Asset Management

Single Sign On

Group Scheduling

Calendar/Reminder System

Campaign Tracking

Job Description Management

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Strategic Planning

Task Planning

Approval Process Control

Rules-Based Workflow

Projections

Knowledge Management

Multi-Campaign

Public Dashboards

Communication Management

Brainstorming

Supports Agile

Business Plan Templates

Financial Risk Reporting

FREE: Wrike’s FREE basic plan is now available for unlimited users. 
Team: $9.80 per user/month
Business: $24.80 per user/month billed annually
Enterprise: To receive accurate pricing, contact Wrike directly.
Pinnacle: To receive accurate pricing, contact Wrike directly.

UserVoice vs Wrike

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