About Duo Security

Duo Security is a cloud-based identity management and data security platform. It helps protect the data of organizations at scale. It also helps users reduce management overheads, enabling organizations to handle agility, reduce risk and improve end-user productivity and experience.

Duo Security first confirms user identities and then improves visibility into access activities. Further, it ensures the trustworthiness of user devices by enforcing risk-based and adaptive access policies. Its multi-factor authentication functionality includes Duo Mobile, authentication methods and a phishing simulator.

Duo Security’s functionality includes endpoint visibility, trusted endpoints, endpoint remediation and self-remediation. Its adaptive authentication...


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Supported Operating System(s):

Web browser (OS agnostic)

235 Reviews of Duo Security

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(166)

166

4 stars

(57)

57

3 stars

(9)

9

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 235 results

March 2020

Daniel from Brigham Young University

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

It's all about security

Overall, Duo gives me peace of mind knowing that I am the only one that can access my personal data base from log ins and websites. I like knowing that I can approve or reject any log ins from the commodity of my phone.

Pros

Duo is a great option to keep your personal information secured. I like that it requests security validation before logging into websites, and that you have the option to use the app to sign in to any device with a few taps. It is easy to use once everything has been set up correctly.

Cons

It can be hard to understand at first, and it might seem a little annoying to have to confirm you are the one logging into your websites every time, but it gets easier if you have the app. Another thing Duo could improve on is the fact that it only lets you "remember" one device at a time. Sometimes I need to log in from my work laptop or my personal laptop and it becomes tedious to remember which device I have registered.

September 2020

Stephen from Datadog

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

4.0

September 2020

Security to fill a gap, but not comprehensive offering

Duo Security is a strong SaaS product to fill the very specific infrastructure gap of 2-factor authentication for infrastructure.

Pros

Duo Security is a great product to fill a very specific gap in infrastructure security, specifically for SSH management. For requirements for 2-factor authentication for SSH, Duo is quick to implement

Cons

Duo is difficult to enroll users with, which creates a significantly higher administrative overhead than other options. There are also significantly more delays in the Duo pushed-based notification systems (depending on the user and their network, etc.), which can cause issues for users authenticating.

Reasons for Choosing Duo Security

G Suite SAML login was more difficult to implement in very specific situations than simply purchasing Duo. In the future, the goal is to move to a more BeyondCorp style model where each specific application can use SAML and not rely on Duo

January 2021

Jared from University of Texas

Company Size: 10,000+ employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

January 2021

Duo Security User Review

Duo security helps me keep my information secure and safe by creating a simple and user-friendly two device authentication process for accessing information.

Pros

My favorite part about the software is its ability to connect with my apple watch so that I can quickly approve login requests and access confidential personal information. The two-factor authentication process keeps me at ease about this information remaining secure.

Cons

My least favorite thing about Duo is that sometimes there is a delay on the push notification being sent to my phone. I occasionally experience some lag time and wish I could authorize my account faster.

March 2020

Krishna from Collaborative Drug Discovery, Inc.

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

March 2020

Beware! Customer service has been non-existent following Cisco acquisition

Pros

We have used Duo for many years. It was easy to implement and has always worked well.

Cons

Last year we negotiated bulk pricing and paid in advance for a 14-month term. Later we discovered that they had never provisioned our licenses and were still billing our credit card. Now, four months later, after numerous phone calls and more than a dozen emails, they have still not provisioned the licenses we paid for. They have acknowledged that this is their mistake and they need to fix it, but they seem incapable of doing so. I get the sense that their organization is completely dysfunctional following the Cisco acquisition. Given that they cannot solve the challenge of "how does a customer purchase your software?", I am worried what might happen if you came to them with anything more difficult.

November 2020

Michael from Ibex

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Easy To Use

Overall, this is a great security platform for most organizations. It's user friendly and easily deployable

Pros

DUO is an extremely user friendly security software. This is an effective solution that can be implemented at every employee level of an enterprise. Options available with physical tokens or via mobile application make it versatile for any environment.

Cons

I haven't come into many issues with DUO and I used several other options on the market. The only drawback is there are more cost effective options available.