About Duo Security


Duo Security is a cloud-based identity management and data security platform. It helps protect the data of organizations at scale. It also helps users reduce management overheads, enabling organizations to handle agility, reduce risk and improve end-user productivity and experience.

Duo Security first confirms user identities and then improves visibility into access activities. Further, it ensures the trustworthiness of user devices by enforcing risk-based and adaptive access policies. Its multi-factor authentication functionality includes Duo Mobile, authentication methods and a phishing simulator.

Duo Security’s functionality includes endpoint visibility, trusted endpoints, endpoint remediation and self-remediation. Its adaptive authentication and policy enforcement includes user access, device access and applications access policies.

Duo Supports is priced via monthly subscription and support is extended via phone and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

74 Reviews of Duo Security

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(52)

4 stars

(20)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 74 reviews

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November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2018

Best Two Factor Identification App

Pros

I have used Duo for Two Factor Identification Security at two different employers so far in my career. It is such an easy to use, efficient and effective application. It eliminates the need to keep track of external network keys, passwords, and other redundant programs. I feel safe and secure with Duo Two Factor Identification because it requires both my phone and fingerprint in order to gain access to protected software.

Cons

Earlier this year I had to replace my iPhone and after I restored my new device from backup my Duo Two Vactor Identification was no longer linked. To my surprise, It took several hours to restore and reset my security settings at work the next morning. Although the Duo reset was quite inconvenient for me that day, restoring software is both an infrequent and uncommon occurrence for me.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

2FA For the Enterprise

We wanted a 2FA solution for our VPN and password management solutions. Duo integrates with both. We also needed a 2FA solution that can be used by a wide variety of users. We have many remote users so being able to authenticate via app, text, or phone call makes it easy for all of our users to gain access in a way that is secure and available to them.

Pros

Duo has made it easy for our company to use 2FA across several of our services. It's easy to implement and easy to manage. Duo integrates easily with 3rd party applications and services. Users can use multiple ways to authenticate to Duo.

Cons

Push notifications to Cellphones can be spotty if a user has poor cell reception. Not necessarily a failure on Duo's part but it should be considered if you are going to use the App Push for authentication.

October 2016

Jane from Gravity Station

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Best thing I ever did for securing my website

Ever since I've started using DuoSecurity to access my website admin interface, I haven't had any breaches in security and I feel safer knowing that hackers can't access my website easily. I've been using DuoSecurity for several years now and offer it as part of my Security Packages when I launch a client's website, because it's a quick setup and for ease of mind. I use an app on my iPhone that sends me a notification when I go to log in to my site, allowing me to "Approve" or "Disapprove" access to the site's admin interface easily. I also use it to access other accounts online that allow for a Code to be entered, giving me that piece of mind that my personal information is secure. Highly recommended!

Pros

Security Features, Ease of Use, Apps

Cons

Their website is not easy to use because there are so many features available, which might be overwhelming to someone not familiar with it

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

1-click for Two-Factor Authentification

Pros

I have been an end user of Duo Security for the last 2 years, and I think that this is the best software for 2-factor authentification. The Duo App has a simply designed platform. When we sign into the website that requires authentification, we can just type a passcode provided by Duo App on the website or click an authentification request given by Duo App. Yes, it is that easy with Duo.

Cons

Setting up the Duo from the scratch can be challenging to some people who are not familiar with two-factor authentification. It is important for organizations or companies to provide a step-by-step installation procedure to users before they start using Duo as their sole authentification method.

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

Easy to use MF authentication

I have used Duo Authentication at two institutions now as a two-factor authentication means. It is very easy to use and even less tech-savvy coworkers find it easy and straight forward to use.

Pros

Once Duo is set up, it's super easy to use, whether responding to a push notification or generating a one-time use password.

Cons

When attempting to change preferences in a browser to allow it to retain your login status, you must cancel an initial automatic push from the authentication screen in a browser, check a "remember me" box, then wait some time before attempting another push. This is a security measure, but a minor annoyance when trying to quickly make a change and move on.

April 2019

Pete from BrightStart Pediatrics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

April 2019

Indispensable - use it every day!

I use this daily for access to company website for updates and posting. It travels wherever I go and is lightning fast. Definitely recommend!

Pros

Had another authentication app that went out of business and after much trial and error (and frustration) found Duo. Set up was easy and this app works perfectly every time. It's fast and easy to use. In my opinion, this app should be promoted/recommended to companies like GoDaddy when they're selling a website - this protection is so easy and simply invaluable.

Cons

Only one slight issue when I upgraded from iPhone 6 to iPhone 8 - it was a bit confusing to register the new device. At a certain point I thought I would have to disable the app and then it just started working - so I might suggest better documentation/walk through on changing devices.

March 2019

Sandeep from NextPage IT Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2019

Excellent security app for authentiction

This is the best security feature for authentication. It makes sure no one else logins to your account but only you. The main benefit of this software is that our work done till date is secure in our machines.

Pros

The best thing about this software is that we can not login to our work station until and unless we pass through Duo Security. There is a mobile app for this which makes it easy to authenticate. We just need to tap "Approve" on the login request sent to mobile app. there are three types of login. One can choose any type based on our convenience. One can login using passcodes, call on spot or just clicking approval system.

Cons

There was issue when I lost my mobile phone and I wanted to configure duo again to login to my work station. Adding account was so time consuming that I had to wait for the Administrator to add my account again. If administrator is on leave then we have to wait for another complete day to login to work station.

March 2019

Alireza from Virginia Polytechnic Institute and State University

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Due is Secure

Pros

I am a student and my university provides a very secure medium for signing into my account through this app. I feel confident and safe about it since anybody who wants to do sign in should ask me for permission. It is a brilliant idea to communicate with the account owner to increase the security level

Cons

I really hate this fact that whenever I want to login into my account when I am working with my laptop or PC, I should find my cellphone to let myself in. I searched on internet to find a Duo software for windows such that I install that on my PC and does not try to find my cellphone for logging in. I hope they develop the computer version of this app because it becomes very annoying especially I am busy on a pile of work

October 2018

Cory from The Behavioral Health Workforce Research Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

October 2018

Simple Solution for Added Account Security

Pros

Unlike other 2-step authentication services that require you to punch in a short, "random" code in order to access your account, Duo Security makes securing an account simpler. Got a smartphone? Download the Duo Security app, link it to an account (typically an email account, though Duo can work with other services as well,) and decide how you want to be alerted about log-ins. The next time you try to log in, Duo will contact your phone, and you'll be able to authenticate your log-in with a simple button-press. That's it.

There are other options as well. If you don't want to use the smart phone, Duo will call a landline and ask if you're the appropriate user for the account. You can also save multiple methods to the same account.

Cons

Linking Duo to my email account took some doing. By and large, it was a simple, step-by-step process. However, I could imagine easily fouling up one of those steps and getting lost and frustrated. There's no problem with the service itself, it's just getting started with it requires a little time and focus. Once it's set up, however, using Duo is completely painless, and its recovery features are simple (in the event you get a new phone, computer, etc.)

February 2019

Sadie from University of Arizona, Eller College of Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Duo Security Review

I use Duo Security to login to all of my work accounts. It is used by the whole university and it is very easy to understand, implement, and is very up to date. I enjoy Duo Security. When it was first implemented, I was annoyed that it would be another step for my login process, but it is not burdensome at all and is very fast and efficient.

Pros

Duo Security is very easy to use and understand. I like that you do not have to have the app on your phone and that it has the feature to be called for the login.

Cons

I dont have anything negative to say. This is a good option for a two factor authentication. It is very up to date.

January 2019

alex from airbnb, inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

January 2019

Duo Security - it works!

Overall I'd say it does exactly what I need it to nearly 100% of the time. The times it doesn't work are almost generally on the user side (eg: installing a new device will need IT assistance) and not on the software or app's

Pros

I like how quickly this app loads on my phone in order to log into my two factor. I primarily use it for that and am regularly traveling for work so knowing I can rely on this app is fundamental.

Cons

If ever you have a question or need changes to your account you will need to contact your system admin. This is obviously for security but unideal if time is short.

July 2018

Adelyn from Silver Bay YMCA - Conference and Family Retreat Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

July 2018

Used to authenticate access for high school gateway portals.

Pros

I think it keeps accounts really secure because you can set up the account to be able to send push requests to a finite amount of devices. It's also pretty easy to use because you just press one button and it works very quickly to grant/deny access.

Cons

The 6-digit passcodes that are there that you can regenerate whenever you want are a bit confusing and it's hard to know what those entail. This could be a problem with the school system but it would be helpful if Duo gave some sort of instructions when downloading the app.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

2.0

November 2018

Simple Software For Two-Step Authentification

Pros

Duo Security makes 2-step authentification simple. After an initial registration of the website that requires 2-step authentification on the Duo app, all I have to do to grant access to the website is clicking approve button on the app on my phone or entering passcode on the website. This software makes 2-step authentification take only 5 seconds.

Cons

I cannot think of any negative aspects of this software. This software is so simple and doesn't have any unnecessary features. There are no parts to be improved.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2018

Easy as 123

I had no issues with Duo security the company I was with I was taking credit cards and personal information and I had no breach of any sort no one getting in and no information getting out so overall it was an awesome experience and if we get back to doing that on our construction side that is definitely a program I would use again and definitely refer others to

Pros

I use this as an inbound sales marketer for Carnival Cruise Lines and thoroughly loved it I had no issues with my computer whether I was working or not it did not allow any viruses to get through and no breach of security

Cons

That I had to help make sure my cell phone was right there to confirm my signing in

April 2018

John from Sittercity Inc

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Great two factor authentication provider

Pros

Duo integrates out of the box with a lot of SaaS systems, and it is easy to set up for users. For unsupported SaaS, or in house apps, it possible to set up a lightweight agent running locally on your network that will extend 2fa functionality to unsupported systems. This agent is easy to set up.

Cons

Onboarding users onto the platform in bulk is a bit of a challenge. I wish there was more instructional resources for introducing the product to the company. Sometimes the app freezes when the user is expecting a push, and therefore they are unable to complete the 2fa process.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2018