About HelloID

HelloID is Tools4ever’s cloud-based identity and access management solution that provides user account provisioning, self-service workflows, and single sign-on. With HelloID, any organization can ensure efficient and secure user management, simplified access to resources, and compliance to industry-specific laws and regulations, all while reducing the manual time-consuming tasks from IT departments.


Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of HelloID

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

August 2019

Alwin from SLTN Inter Access

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Fantastic software for Identity and Access Management

Pros

The thing we like the most is that this software is so easy to use. You don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it. But even if you cannot find a specific setting, you can always call Tools4ever. Their support is great!

Cons

The thing we liked the lest about this software is that we missed some functionality at the beginning. This problem consisted off some connectors with certain products we wanted to provision to. By example TOPdesk. The good thing is that this problem is now solved.

Reasons for Choosing HelloID

We use this software for Single Sign-On/Access Management, Service Automation and User Provisioning. There is no product on the market that has all of these features.

August 2019

Robert from Butlertech

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

HelloID is awesome

Pros

This software allows our staff and students the ability to access the resources they need from anywhere, either on campus or at home without needing to remember the URL or their passwords for the sites.

Cons

I would like it become a complete package instead of a modular based product.

Reasons for Choosing HelloID

Pricing and relationship with Tools4ever

November 2020

Marlo from Tempe Elementary School District

Company Size: 1,001-5,000 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2020

Hello ID - Works well, great customer support when it is needed

I have found that when I have any issues with HelloID, or even ones that might not be HelloID related, the HelloID team is quick to help. They are helpful in figuring out what might be causing my issue even if it isn't caused by HelloID. They don't just leave you hanging.

Pros

It makes life easier for our students and staff. They don't have to remember so many passwords. They only have to login at one place.

Cons

I wish that credentials would automatically update in all places, but I understand why they have to be manually updated in certain ones. I do not believe that is Hello ID's fault. If there was a way to fix this, it would be fantastic though!

Reasons for Choosing HelloID

I was not on the committee of making the actual final decision.

November 2020

Christopher from Sparta Area School District

Company Size: 501-1,000 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

HelloID is an excellent choice for student and staff portal in the K12 market

HelloID was a great fit into our Digital Ecosystem and gave our students and staff a one stop place to go to get logged into their apps without having to remember links or enter user names and passwords for multiple sites.

Pros

What I like most about HelloID is the ability to customize it to fit our needs. They are able to work with almost any platform for Single Sign On and can customize the data sent to ensure the integration works correctly. Their support has always been great, we have always received quick responses and any issue we have has been solved expediently.

Cons

There is always room to grow in adding more third party platforms and having templates for them to make adding a new app faster.

Reasons for Choosing HelloID

HelloID gave us the most flexibility in being able to add apps that were not common or were specific to us.

November 2020

Ryan from ECRCHS

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

5.0

November 2020

A true Single Sign-On!

Pros

What drew us from using HelloID is its capability to do SAML integration that works with the applications that our organization predominantly uses. It also makes the user experience seamless as the Azure AD login that they use to sign-in to their school-issued devices automatically logs them into their Hello ID through Microsoft oauth. Making HelloID as the homepage for all of our browsers automatically takes them to their dashboard which they use as a springboard to all the applications in our organization -- this is the true definition of an SSO!

Cons

Their support was lackluster at the beginning since we were an early adopter of this product. But I noticed a significant improvement in customer support overtime. I just hope that Tools4ever start to integrate with more educational applications!

Reasons for Choosing HelloID

A much more robust Azure AD integration.