About LastPass

LastPass is a password management solution for consumers and businesses that allows users to store their passwords in a digital vault. It uses single sign-on with password vaulting to protect users’ passwords. Users can save the websites into which they login frequently. They can also import websites from their email accounts or other password manager tools.

LastPass uses AES-256 bit encryption with PBKDF2 SHA-256 and salted hashes for securing data in the cloud. The user data is encrypted and decrypted at the device level. The multi-factor authentication makes users enter both username and password to access their LastPass account.

Other features include a password generator, encrypted file storage, family manager dashboard, group management an...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

1,649 Reviews of LastPass

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,202)

1,202

4 stars

(362)

362

3 stars

(70)

70

2 stars

(12)

12

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1649 results

June 2019

Brian from Western Governors University

Verified Reviewer

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2019

Secure your online presence with LastPass

What is LastPass? The simple answer is LastPass saves your passwords to the cloud, secured by your individual login user ID and a Master Password. Setting it up is painless, merely follow the prompts at LastPass.com and you will quickly be on your way. Make sure you follow the instructions for adding LastPass to your favorite browser, and add it to the browser you use on every computer you use. When you get the extension added, click on it and log yourself in, and voila you have access to your saved passwords vault in the cloud. Now, every time you go to a site you use, the first time you visit and login, it will recognize the user ID and password you used, and ask you if you want to save it to your vault. Change your password? No problem! Upon successfull login, LastPass will catch that you have entered a new password and ask you if you want to update your saved password. As the user ID and password is saved to your own private vault in the cloud, you now have that password to access the site again, from anywhere, meaning you don't have to remember it anymore or worse, write it down. Very useful for sites that require frequent password changes and sites that have odd password requirement. Removes the burden of micromanaging staff password choices by your IT department - they will thank you! Multiple logins for a site is supported, it includes a robust, easy to use form fill feature, and it offers to generate on its own super-secure passwords for use as well.

Pros

Available everywhere, LastPass is offered as standalone desktop software, and much more importantly, as a browser extension. Even iOS and Android have LastPass available as an app, with Android offering integration throughout most apps on your mobile device.

Cons

For personal use, I shy away from subscription-based software. I'd rather pay once and get to use it. Luckily LastPass for personal use can be used for free. For a business, the subscription however pays for itself in terms of productivity gains and reducing headaches and trouble tickets for your IT staff.

Reasons for Choosing LastPass

All of these have similar offerings, but LastPass extensions are available more widely and are usually the first ones to get offered on new browsers/platforms.

October 2019

Keith from Calvary Chapel

Company Size: 501-1,000 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

October 2019

Review

We were looking for a solution to how to best store all our different passwords. Whether it is user accounts or website logins, we needed a secure, easy way to share program for the entire IT team. LastPass allows all of this and with the added benefit of great reports.

Pros

The ability to get a quick report on all the activity and status of each user is awesome! I know how often the IT staff is using last pass and if everything is secure.

Cons

When you want to retrieve passwords for things NOT tied to a specific website, it can take more clicks and time than one would want.

Reasons for Choosing LastPass

LastPass was easier to retrieve passwords and the mobile app is awesome.

June 2020

Monisha from BrandVerity

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2020

Single most useful tool I use (for business or personal)

LP for Business has enabled better cross team (and cross-departmental) communication & information sharing, and has allowed us to more quickly ramp up into new tools and support new hires in getting onboarded - since all essential information is in one central place. Would absolutely recommend for every startup balancing numerous tools and business softwares.

Pros

The shared vault feature for login information has been exceptionally valuable for tracking the myriad of portals/tool logins that our department uses at work - in addition to personal user logins for other business tools. Past jobs I've worked at have had outdated internal wikis or something similar to track this kind of information - which was so much less useful and dynamic. The browser extension makes it so easy to verify login info, as well as generating secure passwords (which is helpful in Customer Facing role at a SaaS company, when users forget their password and need a secure reset).

Cons

It was a bit of an ordeal to get logged back into my account when I lost my master password - but this is ultimately a good thing because it means my information is truly secure for the price of a minor inconvenience

April 2020

Craig from CC'S Lingerie & Bras

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2020

Password Management Made Simple

LastPass for Business software has helped me run my business without disturbance due to login issues. If its cost and complexity of password requirements can be reduce, it make LastPass for Busines more ROI friendly and easier to use. Another advise would be to integrate with Google Chrome or Internet Explorer browser by creating a plugin which can be installed into one of those browsers seamlessly. So, the browser can remember LastPass for Business password, so user doesn't struggle with resetting it.

Pros

I login to multiple email accounts and different kinds of software almost daily to update my e-commerce website, blog and to provide virtual support to my customers. So, I need to remember several passwords to run my business efficiently. LastPass for Business has been effective in managing all my logins and passwords so I don't have to keep resetting them. If I forget username or password of LastPass as well, then their support team helps me reset it by sending me a password reset link. In this way, my business processes are never interrupted due to login issues and I don't have to write my passwords anywhere.

Cons

There are couple of challenges I face when using the LastPass for Business software to manage by usernames and passwords. Firstly, I have to spend a portion of my budget to get access to the software. Secondly, its password is not easy to create because it has to meet a complex criteria of having a mix of numbers, alphabets, specials characters and at-least 14 characters long. If I forget it and reset, then I have to create a new one which is not the same as old one. Finally, if i forget my LassPast password as well as my email password, I won't be able to reset it on my own because I can't access support's reset email.

June 2020

Daniel from Prezi.com

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

June 2020

Once you understand how it works it is very useful!

Overall I do like it and I am also considering using Lastpass for my personal use as well (purchasing a single user account). For work it is definitely a time saver and less frustration with forgetting passwords. Also very beneficial for security purposes as the passwords generated are very secure (you can set this up as well manually).

Pros

It is very easy to add logins to your lastpass account and you do not need to worry about remembering your login information for all the different work tools you use. Forget creating passwords and remembering them. It is easy and safe for the end users and for the company it also provides security.

Cons

It was not easy at all to understand how it works. The UI is not that friendly and without internal company training it would be hard to understand how it actually works. Sharing passwords via last pass also was difficult and we ran into some issues with colleagues. Having a better on-boarding tutorial would be needed for an easy place for learn content.