About ManageEngine ADSelfService Plus


ADSelfService Plus is an on-premise identity management solution that caters to businesses across various industries such as IT, banking, engineering, educational institutes, aviation, telecommunication and more. Key features include credential management, policy management, user management, multifactor authentication and single sign-on.

ADSelfService allows users to reset their passwords in Windows Active Directory and unlock their domain accounts from a web browser. Users can also set up custom password policies and send their end users SMS or email password expiry notifications.

Additionally, ADSelfService Plus provides its users with functionalities such as mobile password management, password status reports, active directory password recovery and login agents. The solution automatically updates cached directory credentials whenever end users reset their passwords and also offers users mobile applications for iOS and Android devices.

Services are offered on an annual subscription basis that includes support via phone, email and an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of ManageEngine ADSelfService Plus

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(28)

4 stars

(7)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 37 reviews

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February 2017

Yannick from Dimension Data

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Provides end-users a possibility to unlock/reset their own password 24/7

We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7

Cons

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

A robust, web-based, multi-platform, self-service solution

Pros

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Both the enterprise and its users can feel secure with the multi-factor authentication techniques

Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk

Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

April 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Easy to use

Lower support costs, less burnout from unlocking accounts and resetting passwords.

Pros

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Cons

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

April 2018

Sayed Munir from Qatar Computer Services WLL

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent product

Ease of Daily password activities.

Pros

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons

More Authentication security like Pulling the Employee ID for verification.

Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

June 2018

Roy from Topaz Lighting

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

This is a great tool to help your users reset their passwords or unlock accounts

Pros

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Cons

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2019

More Flexibility from a Password Reset Tool Than Offered by Microsoft

I've been using ManageEngine tools for a few years now. My organization held off on implementing AD because we heard some of the horror stories of managing it and keeping it safe and secure. ManageEngine makes several tools that make AD management significantly, and ADSelfService Plus is no exception. Its one of those tools that largely goes unnoticed, but its something that we can't live without.

Pros

When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software.

Cons

For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.

April 2018

Sam from volkerwessels

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great support and information

Pros

Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.

Cons

Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.

April 2018

Ravi from Cannington Community College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Amazing customer service. Would definitely recommend it to any peers

Manage my daily ICT tasks

Pros

It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.

Cons

Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.

August 2018

John from Jackson and Tull

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Support for SSL Cert install on ADSelfService Plus

Each time I needed Support for this ADSelfService product, it has been truly outstanding. I am very impressed with the quality of support help, and of the knowledge of the staff each time I have requested help! Great job, folks!

Pros

The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.

Cons

The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.

April 2018

Andy from workplacelive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

excellent, reliable, and support if you need it is great

increased productivity

Pros

it allows users to manage there own AD experience without the need for the service desk to get involved in day to day tasks such as password resets

Cons

nothing, really, in the beginning it was a little slow but a VM upgrade and some minor changes made by the support guys fixed this.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Lots of users to change passwords? Let this work to themselves!

The software that Microsoft should have done before. Easy to use and helps our users a lot! No more tickets open and users without work cause of tickets waiting to be finished.

Pros

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed;
Recover using secret questions and answers created by the users at signup;
Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

April 2018

Gerome from Wanstor

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Really good saves us a lot of time

Service delivery improvements. We really like it, no negatives! We get loads of positive customer reviews and it has improved our productivity.

Pros

gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too

May 2018

Laura from Acuative

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I've always experienced the best professional services from sales, demos, product setup through you!

Pros

Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive.

Cons

I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all.

April 2018

Duke from Darwin Convention Centre

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

AD self service plus easy to deploy great support but a little pricey

Pros

This solution is really easy to deploy as its a small self contained installer and there are even included batch files to install/restart the service

I had the ADselfserviceplus soloution up and running in under an hour.

It's easy to enroll users and you are provided with a multitude of options that you can provide to your users

There is a secure web portal multi factor sms & is intigration options.

All in all I would highly recommend this product

Cons

I only have 60 users at most as our organisation is very dynamic so those numbers change and when I requested a quote I found it a little pricey