About ManageEngine ADSelfService Plus

ADSelfService Plus is an on-premise identity management solution that caters to businesses across various industries such as IT, banking, engineering, educational institutes, aviation, telecommunication and more. Key features include credential management, policy management, user management, multifactor authentication and single sign-on.

ADSelfService allows users to reset their passwords in Windows Active Directory and unlock their domain accounts from a web browser. Users can also set up custom password policies and send their end users SMS or email password expiry notifications.

Additionally, ADSelfService Plus provides its users with functionalities such as mobile password management, password status reports, active directory password recovery and...


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Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of ManageEngine ADSelfService Plus

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(32)

32

4 stars

(7)

7

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

April 2018

Sayed Munir from Qatar Computer Services WLL

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent product

Ease of Daily password activities.

Pros

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons

More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

February 2017

Yannick from Dimension Data

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Provides end-users a possibility to unlock/reset their own password 24/7

We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!! - Release some work from 1st line support - Accessible 24/7

Cons

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

September 2018

Wolfgang from Panasonic Europe

Verified Reviewer

Company Size: 10,000+ employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

cool product based on outdated software

Pros

easy to use for end users although the UI for admins can be improved

Cons

the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

A robust, web-based, multi-platform, self-service solution

Pros

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

June 2018

Roy from Topaz Lighting

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

This is a great tool to help your users reset their passwords or unlock accounts

Pros

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Cons

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.