All Okta Reviews

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Greg

Higher Education, 1,001 - 5,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Good 2Factor System

User Profile

David

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Single sign-on done right

We were trying to solve a ubiquitous problem - how to use cloud/saas services within an enterprise and keep control of the authentication to them all. Okta gives us a centralized place to manage those passwords, automates the integration of Active Directory authorization and authentication, and it also helps employees discover what services are available to us.

PROS

Have you ever heard someone with this "great" idea? "I'm going to make a webpage that has all your links. When you click them, it'll authenticate for you". It sounds great, but in reality it's extremely hard to do. Securely storing passwords, integration with enterprise systems, centralized management of the lists of links, etc. And, if you do one thing wrong, you can compromise the security of literally millions of logins. Okta seems to have conquered the problem. It's central management is wonderful. New employees login for the first time and immediately have dozens of applications available to them. New applications are all managed through our Active Directory groups. It has a great chrome extension that gives you access to your links from your toolbar. The smartphone app, Okta Verify, is fast and works well.

CONS

At work, I use 3 servers within Okta. One for our "corporate" servers, one for "production" and one for our parent company. The chrome extension only shows the links from the most recently accessed. So, I end up having to use the web pages, even with the extension. Also, having multiple Okta servers doesn't work well with LastPass and other password managers. They see all my servers as the same host. But, I have different passwords. So, I basically just turn off password management for Okta.

Jean Pierre

Computer Games, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Okta, the one provider that delivers

10/10 .I've worked at SMB, Large Enterprise and startups. I ALWAYS get Okta if the org can afford it. There is really no "competition" that comes close to delivering a product as polished and easy to use as Okta.

PROS

Okta does what Okta says it does, and delivers. Okta doesn't try to be like other competitors (if you can call them that in the space) and does IAM, SSO and Security. It doesn't do 15 things poorly, it does what it does better than anyone else on the market. Okta's support is also insanely good. I've had Okta support trouble shoot an application issue and figure it out before the actual application support even scheduled a call with me. If you want fast a great support, then you really need Okta.

CONS

For smaller organizations the price is higher than others that "offer more". I say offer more, because in reality you get subpar products bundled together that all "kind of" work. Really if your org can afford it, you'll have a top notch product with Okta that is bar none.

Reason for choosing Okta

Okta does SSO and IAM way better than Rippling or JumpCloud. Plain and simple its comparing a butter knife to a scalpel. Maybe you can only afford the butter knife, but really you want the scalpel 99% of the time.

Seth

Consumer Goods, 51-200 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2023

They will sell you then drop you and won't get in touch until it's billing time again

We had a terrible experience with Okta. Our sales rep left out very important details that would have dissuaded us signing up. First, the SSO paywall for 3rd parties is so massive and of course they left out that detail. For $12k per year, our costs would exceed $50k in 3rd party charges, just to connect the core apps we use on a daily basis. Second, they said Okta would work seemlessly for our customer service reps, who check in on email accounts and different software services that we use; however, after talking to 3 customer service reps, we found out that we could not achieve this using Okta, making this all-or-nothing deal fall short of our needs. Thirdly, they insisted that we pay them to get support on the product that they sold us on. I would highly recommend first googling "SSO wall of shame" and thinking twice about signing with Okta. They are hounding us to pay for year 2 when we did not even launch it in year 1. Steer clear of these guys, they will bait and switch and they only care about signing new customers.

PROS

Getting the team set up was relatively straightforward.

CONS

Setting up individual apps can be tedious and not straightforward. They offered no support unless we paid them. The paywall for SSO is very steep. Multiple users cannot access single accounts using Okta Verify.

Akmal

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Okta - Your Company best choice/solution for secure SSO and App integration.

Overall experience is good, almost to none downtime with Okta. Would recommend it for any sized companies.

PROS

Awesome solution for a secure SSO and app integration for all of our apps.

CONS

So far, none about Okta. Okta maybe just need to improve a bit on the customer service SLA's.

Andualem

Biotechnology, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Streamlining User Management

As a user of Okta software, I can say that it has been a great tool for streamlining user management within our organization.

PROS

1.Easy to use: Okta's interface is user-friendly and intuitive, making it easy to navigate and manage user accounts.2.Single sign-on: With Okta, users only need to remember one set of login credentials for multiple applications, which saves time and reduces the risk of security breaches.3.Customizable: Okta can be customized to fit the unique needs of your organization, including branding and access policies.4.Integrations: Okta integrates with many popular business applications, including Microsoft Office 365, Salesforce, and more.

CONS

1.Price: Okta can be expensive for small businesses or organizations with limited budgets.2.Support: While Okta's support team is generally responsive, some users have reported long wait times for support tickets.

Reasons for switching to Okta

I've decided to switch to Okta for my IAM needs. With Okta, I can manage my user identities and access in a centralized way, improving my overall user experience and providing a higher level of security. Additionally, I'll be able to enable single sign-on (SSO) functionality across different applications, making it easier and more efficient to access the tools and resources I need. Overall, I believe that Okta will provide a more robust and scalable solution for my IAM needs compared to using OAuth on its own.

Santosh

Automotive, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Excellent Authentication Tool - Okta

- The overall experience with Okta is excellent as it is used on every day cadence by all the users in the company for various reasons.

PROS

- Okta is the most efficient and critical application that we use every day and every moment for single-sign-on authentication, password management - Okta is integrated with Salesforce and all applications to perform some business automations accordingly without having the user to login multiple times into multiple applications - Okta has a very good features OOB which are used by enterprise customers at a wider range

CONS

- The pricing for Okta can be more affordable when compared to other alternate solutions in the market - The UI can be more customized and add more OOB features to integrate and build custom APIs - The support can be more responsive on critical issues at all times

Reason for choosing Okta

- The pricing was better when compared to other alternative products in the market - The customizations available in Okta are more wider than other products

Ian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Easily Manage Your Users Authentication With Okta

We really like using Okta and have had great feedback from our clients. The authentication features allow us to protect our network and access to programs. Users have been able to easily adapt to single sign on.

PROS

Its easy for non-tech employees to setup and start using to access company sites. The administrator console allows our engineers to manage users okta settings and access. They have a great portal and the support and sales team have been great to work with.

CONS

Okta has had times where it is down and users are not able to sign in. This has affected us during business hours and have a bit of an annoyance.

Reason for choosing Okta

The cost analysis we did was a better fit for us to go with Okta over Duo. We also are more familiar using it as a team.

Chase

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Hands Down The Best SSO/Adaptive MFA Solution on the Market

We have been more than pleased with Okta. It makes signing into a bunch of different applications so much easier and only having to remember one password. Without having any prior knowledge with SAML, being able to set up new applications was still very simple and straightforward.

PROS

Okta has simplified everything for us. The process of setting up applications is pretty straight forward, and the number of applications that are supported is amazing. The adaptive MFA is really neat so we can easily balance security and usability to meet just about everyone's needs. The amount of work we have to do to onboard a new user has been reduced drastically through the support of SCIM and APIs. They continue to innovate and bring out new features that further enhance the usability and security of Okta.

CONS

Only minor issues with Okta, primarily being chose of wording for some of the settings that lead to some confusion on when Okta sessions expire.

Reason for choosing Okta

Simplicity was the overarching factor in selecting Okta. They are very focused on helping nonprofits as well, and that was a huge bonus for us.

David

Verified reviewer

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Okta Buyer Review

Need to provide Single Sign-On (SSO) and policy modeled MFA/Adaptive Authentication along with Directory integration are the main use cases. Okta hit it spot on!

PROS

SaaS Model, easy to provision and supports the most used applications from an access management and directory integration perspective. The user interface and capabilities are light years ahead of the competition.

CONS

Limitations around on-premise integration with applications and environments. This is not too bad as a SCIM provisioning agent/component is available to support limited provisioning to on-prem applications.

Reason for choosing Okta

Okta is leading the charge in the world of "modern authentication" and has integration/apps to support a highly mobile workforce supporting appropriate access to applications and services.

Anonymous

5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2021

Great MFA

great that it doesn't disclose what you are authenticating

PROS

Most banks and services use mfa, and 2factor. but they identify who / what you are authorizing. Okta doesn't. If you have criminals trying to access your logins. Okta gives 1 major step of security above the other. s

CONS

nothing, it's fine. it ticks all the boxes for what i need.

Reasons for switching to Okta

had to, but microsoft allowed users to access my account. and when i tried to contact them to have this stop microsoft didn't bother to do anything.

Kyle

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2022

Password Management made easy!

Overall, I am very pleased with this product. It takes away the risk of losing passwords or creating weak passwords that could be compromised. It also allows out IT department to easily have access and data into every app we are using, should there ever be a problem or issue they need to address.

PROS

We are company that uses a ton of third party softwares and services, all requiring unique, secure passwords. It would be impossible for me to manage all of these quickly without Okta. I love the general interface and how easy it is to safely log into whatever site I need to.

CONS

This is a small UX issue, but when I am logging into okta and I have to go through the SMS authentication, I think it would help make for a better experience (and less confusing) if the "Enter Code" input field and "Send Code" button were reversed in how they are oriented on the page, since the function of Sending the codes ALWAYS precedes the action of inputting the code.

User Profile

Mo

Verified reviewer

Financial Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2022

A great add-on to application development

PROS

The best feature was the Okta Sign-in widget which was used as all the application's sign-in page and served by an AWS Lambda function without issues. The registration (onboarding) flow was easy for users to follow. Integrations to in house developed application + AD was easy to implement. Reporting to see which users were internal vs external made it easy for us to implement different password policies. We were also able to integrate with other clients that were already using Okta for SSO.

CONS

In my opinion the API rate limiting tiers are expensive to operate at scale.

Reason for choosing Okta

Development and customization were better.

Robert

Construction, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Consider your entire ecosystem

We're in the process of transitioning all of our (many) logins to Okta for SSO. Salesforce, Snowflake, Azure, Power BI, etc. Especially for reporting/analytics it has reduced friction bouncing between applications to gather data from disparate software suites.

PROS

Supports a ton of stuff out of the box, and even the stuff it doesn't support officially can usually be made to work. For example, we used Azure Application Proxy to enable Okta SSO for an old on-prem application that only officially supports Azure Federated Services. Their customer service was responsive in this endeavour, although see the cons for details. For supported issues, their CS was very good and quick.

CONS

While Okta customer service is responsive, they sort of passed the buck when issues are between Okta and a non-supported application even when the issue is with Okta, not the unsupported thing. That said, there's a ton of community documentation so it's not the end of the world to find these answers on one's own. Even though it was an Okta issue, they deflected by saying the target wasn't a supported piece of software. Their professional services is NOT CHEAP. Just FYI before you give up on building a solution and thinking about bring them in to finish a job for you

User Profile

Camila

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Helpful and robust identity management software

The Okta platform's interaction with Microsoft Active Directory is one of its better features, in my opinion. Since practically everything in our organization currently uses AD, Okta seamlessly connects and assists us in managing granular user identities. We can automate a lot of the onboarding and off boarding processes thanks to this, which saves time.

PROS

Okta offers a straightforward, easy-to-use, yet effective SSO protection cover for all business or work related logins. With okta verification, no trespassers or unauthorized individuals can log in or access my workspace or data. It increased security and verification by one level. I enjoy how easily I can access all of my application in one location. I also find that to be ok. I have security and privacy thanks to Okta.

CONS

It doesn't work well mobile devices; I'm having some trouble using the Okta lifecycle Management platform on my phone; maybe, this problem will be fixed soon. If it gave slightly easier configurations and substantially more customization choices, the user interface would be greatly enhanced.

Lora

Architecture & Planning, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The best application to secure and protect logins for all our applications

Okta has helped us with simple steps to secure the required logins for our applications, thus ensuring that our applications and data are avoided from being infiltrated.

PROS

It is really great to have the Okta system, as the user only needs to log in once to be able to access all his applications from one place, which I find very effective, especially when they do not use many applications to complete their tasks. I really appreciate how Okta allows me to customize the tabs, so that I can quickly and easily get into the application I need. I really appreciate the notifications that Okta issues when logging in, where you must enter the code to complete the login process, as this process makes me feel safe.

CONS

I do not think there are negatives to discuss, as Okta is low cost and easy to set up and use, and the notification system is distinctive, and also the layers of protection that it provides to users are strong and reliable.

Naleen

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2023

Good alternative for Microsoft authentication

PROS

Great single sign-on Service and a replacement for Microsoft’s multi-factor authentication.

CONS

It is a little bit difficult to integrate with Microsoft’s application.

Henry

E-Learning, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Okta is great for the price!

I have had a great overall experience with Okta.

PROS

It is easy to use, a good bang for your buck, and is very secure. We had a breach with our previous SSO provider, but have never had one with Okta since. They also have great customer service.

CONS

I have no complaints with Okta, but if they had to add something it would be more integrations.

Mohammed

Research, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Seamless Identity and Access Management

Okta is an exceptional Identity and Access Management solution that offers exceptional security, seamless user experience, and flexible integration options. Its impressive range of features and scalability make it the ideal choice for organizations looking to streamline their identity management efforts.

PROS

Managing user identities, access control, and authentication across multiple systems and applications can be a complicated task for businesses. Fortunately, Okta provides a comprehensive IAM solution that simplifies the process of granting and revoking access, ensuring strong security practices. With Okta, businesses can effectively manage user identities and maintain a high level of security.

CONS

Although Okta has the capability to integrate with a vast array of applications, there could be situations where integrating with less popular or non-standard applications may call for extra development effort or configuration to ensure smooth integration.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Excellent Identity provider

The experience is quite good, and user management is very easy

PROS

Okta is very to use, it's very easy to create user, add them to application/group and put in place a very good identity management system

CONS

The search engine : I don't understand with a software of this quality, the search engine is inefficient.The search is made only on exact terms, with an input in the exact order. It can be difficult to find a software or a person if you do not know the exact spelling

kunal

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Best SSO solution

Very easy set up. Admin friendly. Easy to deploy.

PROS

Great compatibility.can integrate with all leading tools in market. Set up is easy. We use it for organization wide sso. Probably the best sso tool in the market.

CONS

The pricing is a little high when compared to other services in the market.

Reasons for switching to Okta

Ease of access

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2017

Great User Experience and Easy Administration

PROS

Our users save minutes every single day, no longer repetitively typing and re-typing their directory password. When we have had issues with applications, their support has been extremely responsive. They also take what the community builds as custom applications and will roll those into the app library as they put polish on them and make them ready for prime time.

CONS

The only downside to Okta is cost. We know these systems are not cheap and Okta is one of the premium models for sure. We decided that with a system which was so user intensive and users had to touch many times per day for logging into applications, we were not willing to sacrifice usability for what came down to not a lot of money. I will tell you that the list pricing on their website is very negotiable. If you can find some other customers to talk pricing to you you'll know that good deals are there if you work it correctly with your account team and their sales cycle.

Bryan

Marketing and Advertising, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Okta is great for MFA

Overall Okta has been a very easy tool to adopt and use for the organization. It's been consistent and there haven't been any issues apparent to the end user since the rollout.

PROS

Okta is an extremely easy-to-use software for multi-factor authentication. It is extremely user-friendly from set up to ongoing use for any user with a smartphone. All they have to do is download the Okta app and follow very simple instructions to set up your Okta app with your token. Even switching phones is easy for those who get a new phone. The Okta push is consistent, fast, and reliable. For employees who do not have a smart phone or don't want to download the Okta app on their phone, there are alternatives like receiving a phone call.

CONS

The most challenging part of Okta is that it can only authenticate one account per browser session. If for some reason you have two accounts that each use Okta as the MFA, it makes the user experience a little tricky.

Szabolcs

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2023

A simple SSO service which just works

It is a great service overall and the number of 3rd party providers which support it is growing.

PROS

I really like that I have a central hub where I can see all of the services I can access. And if I do not have access to one then I just simply search for it in Okta and ask for access. It is really great as I do not need to hunt down people and spend hours on figuring out how to get access to certain services.

CONS

Not everything is supporting it. This might be because of the licenses the company has but still there are some where I cannot log in with Okta.And the other one which happened recently is that do not forget that for Okta authentication you need internet access. The other day my internet went off and I could not log in to 1Password (we have the Okta based login) until I hooked up my laptop to use my phone's internet.

Tikisha

Banking, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Okta offers various options

Overall, I like Okta it’s very easy to navigate, set up, & has various options on how you would like to be authenticated.

PROS

I like the fact that okta offer you various options that you receive multi-factor authorization notification, for example I really like that you request notification thru phone or RSA secure

CONS

I don’t like the fact that Okta does not offer the face Authenticator option for the main log in screen & instead you have to enter your organization’s user information each time you download the app. Also the fact that there is 2 apps with similar names Okta Verify & Okta Mobile is kind of confusing.

Showing 1 - 25 of 308 Reviews