--- title: "Entrust IDV Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Entrust IDV. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Entrust IDV is a good fit for you!" source_url: "https://www.softwareadvice.com/identity-management/onfido-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / [Entrust IDV](https://www.softwareadvice.com/identity-management/onfido-profile/) / Entrust IDV Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/identity-management/onfido-profile/) Reviews [Alternatives](https://www.softwareadvice.com/identity-management/onfido-profile/alternatives/) # Entrust IDV User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 21 reviews (70%) - 4 stars: 7 reviews (23%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - Easy to use the system and it has added more tools for us to detect fraud. - Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. - The UI design is user friendly and the team is keep working on more advance features for the businesses. ### Most mentioned cons - Very proactive company, however I felt they underestimated how a large complex organisation that I work for takes a long time to go through various delivery gates. - It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. ## Entrust IDV customer reviews Showing reviews 1-25 of 30 (page 1). ### Onfido Review - Overall rating: 4/5 - Reviewer: Juan D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how Onfido's team prepare our monthly meetings, in order to see all the relevant aspects of the last month and see how they can improve the product. In addition to that, is a product that is constantly improving, and thats what i like the most. #### Cons An aspect that i think Onfido can improve is the quantity of accepted documents in several countries, because there are some countries that doesn't have much accepted documents. --- ### Feedback - Overall rating: 5/5 - Reviewer: Yen Wei L. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been very satisfied with the customer support all in all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support given during implementation as well as on any other additional support required from central bank requirement #### Cons The data being co-mingled in the database is a concern from central bank; should have an option for that; alongside data only being stored for 3 years. #### Reasons for choosing Entrust IDV Onfido is used by our consortium partner as well and we've also received positive feedback/review from the --- ### Reviews - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ok #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The service from your people is fantastic #### Cons Slow processing of id documents resulting in some dropoffs --- ### Great and trusted document validation provider - Overall rating: 5/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trusted processes. Keep an imposing over time. #### Cons It could support more on fraud detection. #### Reasons for choosing Entrust IDV quality of service --- ### Onfido is the best in class for Identity Verification - Overall rating: 5/5 - Reviewer: Samir F. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing and very positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Technology, quality of UX, Quality of the API, customer support. #### Cons Nothing to tell really here. I'm not sure I can tell some private stuff here #### Reasons for choosing Entrust IDV Product API, UX, services and ease of use #### Reasons for switching to Entrust IDV API and technology of the product --- ### Brilliant product! - Overall rating: 5/5 - Reviewer: Mitko T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product offers very user friendly experience. #### Cons The only "con" we can mention is the somewhat higher pricing. --- ### Best software - Overall rating: 5/5 - Reviewer: Najmi A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Best identify verification products ever!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the identity verification features where it is very helpful for my daily KYC check. #### Cons Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it. --- ### My Experience With Onfido - Overall rating: 5/5 - Reviewer: Kagera B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It comes with great authentication solution It is the best for identity management #### Cons With Onfido, it has been amazing. Never experienced issues. --- ### Really nice support from ONFIDO Team - Overall rating: 4/5 - Reviewer: Helder D. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a solution that could enable a remote identity validation to perform the account opening process on our mobile app. As all the banks worldwide, we had compliance and regulatory issues that should be take in consideration and the partner in that field should be experient doing this kind of job. As we don´t have a lot of banks in Angola offering this kind of solutions, we had to choose a partner that could offer us the possibility to read and validate angolan documents with confidence. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs. #### Cons The lack of support to Outsystems framework. #### Reasons for choosing Entrust IDV Due the experience ONFIDO has in other worldwide banks. --- ### Overall Takes Care of Itself - Overall rating: 4/5 - Reviewer: Rebekah L. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good overall, it would be nice to have more regular contact but mainly just for checking in as we do not tend to experience many headaches #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use - which means identifying any problems as quicker as possible #### Cons Loads times can sometimes be a little long but overall no real complaints. We had an issue that was raised a while ago now and sometimes it can take a long while to get to the bottom of it so maybe better regular updates on any issues. --- ### Modern, fast, secure ID verifications - Overall rating: 5/5 - Reviewer: Luke C. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've looked into and tried a number of vendors for ID verifications, and Onfido has far and away been the easiest to work with, with a fast, modern, flexible, and relatively affordable system that supports a very wide range of ID verification documents worldwide. They're support team is also excellent, very responsive and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems. #### Cons I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.) --- ### Boosted our customer acceptance rates - Overall rating: 5/5 - Reviewer: Martin T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie. #### Cons The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources. #### Reasons for choosing Entrust IDV Price, flexibility, monthly instalments, roadmap. #### Reasons for switching to Entrust IDV Poor acceptance rates, clunky technology, poor customer support, inflexible pricing. --- ### Onfido is the best option for starter projects - Overall rating: 5/5 - Reviewer: Francisco V. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really like the dashboars and the intuitive interface they have for viewing any applicant's information. #### Cons It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate. #### Reasons for choosing Entrust IDV Basically pricing, ease of understanding the api and the good documentation they have on their website. --- ### Do not expect customer support after implementation - Overall rating: 3/5 - Reviewer: Paul V. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Great KYC checks and user friendly maintenance portal. #### Cons Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support. --- ### very helpful and flexible tool to answer our daily bases. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered great tool by a great company. very nice and helpful employees that always assist you with a smile great working methodologies to understand user needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great customer support and sales fair negotiations tool function with no downtime #### Cons support from onfido finance team is slow #### Reasons for choosing Entrust IDV negotiations fairness and great approach from the sale person [SENSITIVE CONTENT HIDDEN] #### Reasons for switching to Entrust IDV customer support and pricing +onfido flexibility in comparison of GBG --- ### Great team! - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers. #### Cons The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point. --- ### UNDERWRITING MANAGER - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use the system and it has added more tools for us to detect fraud. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use the system and it has added more tools for us to detect fraud. #### Cons The set-up process took longer than expected. #### Reasons for choosing Entrust IDV Easy to use the system and it has added more tools for us to detect fraud. --- ### Onfido review - Overall rating: 5/5 - Reviewer: Pavel H. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use of the portal. Decisioning speed. #### Cons Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers --- ### One of the best in the market! - Overall rating: 5/5 - Reviewer: Abdul S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers. #### Cons No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido. --- ### Nymcard Review - Overall rating: 4/5 - Reviewer: Saad Wahid M. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Onfido excels in user-friendly interfaces and responsive customer support. #### Cons Common challenges or concerns with identity verification services in general can include potential false positives, integration complexities, or the evolving nature of fraud tactics --- ### Onfido Review - Overall rating: 4/5 - Reviewer: Aristote M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and software detect PEP and people under sanctions #### Cons Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform. --- ### e-KYC Make It Easy - Overall rating: 5/5 - Reviewer: Muhammad Zaid Jamil M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onfido is facilitating a seamless customer journey during the onboarding process by leveraging their proprietary electronic Know Your Customer (e-KYC) solution. This solution is enhanced with advanced Artificial Intelligence/Machine Learning (AI/ML) technologies and the expertise of document specialists to ensure accurate customer identification. #### Cons Nothing in particular. No negative feedback as of now. --- ### Onfido product review - Overall rating: 5/5 - Reviewer: Azali H. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good customer support and good products #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy integration using SDK, fast report result, extensive document type coverage for identity verification #### Cons others products package i.e. aml report & compliance report need to further enahnced. #### Reasons for choosing Entrust IDV Upon products comparison, Onfido score better than Jumio. --- ### The solution is good but it can be better - Overall rating: 4/5 - Reviewer: Jeffrey C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The UI design is user friendly and the team is keep working on more advance features for the businesses. #### Cons Onfido does not provide details stats and reporting for the clients (me) to work on future optimization --- ### Pretty decent - Overall rating: 5/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros API documentation was nice to work with, product worked as expected. Sandbox environment with good uptime! #### Cons Had a few minor issues with sections of the API documentation at the time (has since been rectified). ## More reviews [Next reviews](https://www.softwareadvice.com/identity-management/onfido-profile/reviews/?page=2) --- Entrust IDV Reviews, Pros and Cons - 2026 Software Advice