About Passpack

Passpack is a web-based solution to store and organize usernames and passwords. Users can access it from any device such as mobile, tablet or PC. You can manage the credentials for both customers and staff. Itis a secure platform that ensures the safety of your data. Users can tag, search and sort multiple logins. It works on strong encryption that lets users securely share login details with colleagues. PassPack is a reliable platform which keeps users data safe even when its servers are hacked. Users can access passwords anytime and anywhere from any device. Once installed in the users browser, they can login to any website in a click. It makes importing passwords from CSV files easier. ...
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Passpack User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 20 reviews

User Profile

Laura

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

Love this software! Essential for success with my clients.

Secure way to deal with all the passwords we need to function in today's world.

Pros

Easy to learn to use, easy to enter and update data. Double entry, complex passphrases for sign-in makes unwanted access unlikely. With multiple passwords for multiple business entities and several employees using the same applications and systems, Passpack keeps passwords safe and accessible to everyone on multiple computers. Also, Passpack makes it safe to access these same online systems remotely. The notes feature allows attaching additional information easily - like the security questions and answers some sites require. The live link feature allows one click for accessing the login sites of specific websites. An additional safety feature is that the application closes access to the password list after the site has been inactive for a period of time and requires re-entering the second passphrase to get back into the password section.

Cons

The additional safety feature that closes the site when it's inactive is irritating because you have to keep re-entering the second passphrase OFTEN when working on several projects that require different passwords. I haven't found a timer and unlike some sites that pop up a warning box so you can choose to continue working in the secure site, Passpack just logs out of that area. This is a minor irritation for something that provides an added level of security in case someone is called away from their computer and didn't log out of Passpack before leaving the workstation.

Lina

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Functionality

out of 5

December 2021

Easy to setup and use but lacks some important features

Pros

Simplicity and ease of use. Passpack is great for very simple use cases and does not have a huge learning curve.

Cons

Does not provide security check-ups and password auditing, UI is not that great. Does not have native mobile apps which enable quick login to other apps on devices. Does not work on Linux. Cannot attach files. Does not have browser extensions to autofill passwords and generate passwords.

Reasons for choosing Passpack

Wanted to try it out. But decided to move to LastPass later

Nathan

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

June 2019

I used to be one of Passpacks biggest fans

I've used passpack for over 5 years. Couldn't be happier except they've had trouble keeping up with all the new changes in tech, smart phones in particular. They are slow to innovate and don't seem to have the infrastructure in place to support it customers properly. 5 years ago I'd give then 5 stars. Now I'd give them a 2.5.

Pros

I should say right off that I'm still using passpack's version 7 of their software. I've been using it for personal and business for years and it's been excellent. The first 100 passwords free was amazing and when I hit over 100 I was totally ok with paying for it. Its very stylistically minimalist but does the job. I was a big fan until they stopped keeping up with changes in tech... Their new version has taken years to get off the ground and continues to have bugs that make it hard to use. This was stellar at one point, but now I would advise you tread carefully before diving in with passpack. Test the product thoroughly before you throw too many of your pws into it, as well as your time and money. I still use it on a weekly basis but have started steering friends and clients towards other options. I've found an alternative I really like now and am planning on migrating over soon.

Cons

Passpack was one of the best in my experience until tech changed, smart phones became everything and in all of that passpack just stopped keeping up. They've been working on an updated version for years and it's still full of bugs. I set up a new account and so many things were wrong with it that it was unusable. I contacted customer support and it took over a week to reply and their reply just sent gave me a link to a forum article that didn't even answer my question. The migration for us long time users is non existant--we basically have to join the new passpack as though we're migrating from another company. My dear passpack, what happened to you? I think this was built by a small group of people that just lost passion in keeping up with it. They also don't have an app, though they have a "web app" for their newest version that is suppose to be more mobile friendly. I hope dearly that passpack will fix their issues because they have huge potential. Check them out but kick the tires.

Reasons for choosing Passpack

The first 100 passwords free was perfect for my needs just starting out. Hard to find that anywhere else. For a general user that will be all you need. I also loved how secure and safe their tech was--just as good as the more well known like lastpass, etc. But that was 5+ years ago. I wouldn't choose them today, sadly. They've fallen behind on innovation, keeping up with tech, and being able to properly support customer issues. (After tons of research, for the solo general user, as well as startup on a shoe string or even enterprise business, I would actually recommend zoho vault now).

Jessica

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

No more forgotten passwords!

What a lifesaver! Everyone needs this program. And it's FREE up to 100 passwords which means it is accessible to all! I choose to pay for the program as I use it for both work AND personal and it's only about $18/yr which is nothing. How often do you enter a random password into a program to use it once but down the road you end up wanting to login again and can't remember your password. STORE THEM ALL here. And having a program that will generate random passwords as well is very helpful! No more 123456 passwords for me!

Pros

Are you kidding me? Never having to click "forgot password" because I have one place for all of my passwords. AND it even suggests passwords for me, using the pattern that I need, when resetting or creating a new password. Brilliant! Also, I love that I can choose what passwords I want to share with my teammates, that's a cool feature!

Cons

When I go to login, the website takes me to a newer version of the program which I am unable to enter my credentials into. I need to click that I use the old version. That's kinda odd and annoying.

Reasons for choosing Passpack

My boss suggested it on my first day of work. Now I recommend it for all new hires.

Stefanos

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2017

Very pleased and suitable for big teams!

We have reached a point to being able to control and manage all the company credentials and have the ability to provide and remove access within a few clicks.

Pros

We have been using passpack for quite a while now. It is a really useful tool. The main strong points I would say are the following: - Simple and easy to use interface - A number of options and fields to add any info you want - Password suggestion options - Stability - Good customer support All in all a stable and solid service that does exactly what you need.

Cons

One thing that really annoys me (and I would say maybe the only thing at the moment) is that when you are logged on for a while the service automatically reboots (in a sense) resulting in it interrupting whatever task I was doing.