About Passpack

Passpack is a web-based solution to store and organize usernames and passwords. Users can access it from any device such as mobile, tablet or PC. You can manage the credentials for both customers and staff. Itis a secure platform that ensures the safety of your data. Users can tag, search and sort multiple logins. It works on strong encryption that lets users securely share login details with colleagues.

PassPack is a reliable platform which keeps users data safe even when its servers are hacked. Users can access passwords anytime and anywhere from any device. Once installed in the users browser, they can login to any website in a click. It makes importing passwords from CSV files easier. 


Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Passpack

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(7)

7

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

June 2018

Laura from Dancing with Ease

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Love this software! Essential for success with my clients.

Secure way to deal with all the passwords we need to function in today's world.

Pros

Easy to learn to use, easy to enter and update data. Double entry, complex passphrases for sign-in makes unwanted access unlikely. With multiple passwords for multiple business entities and several employees using the same applications and systems, Passpack keeps passwords safe and accessible to everyone on multiple computers. Also, Passpack makes it safe to access these same online systems remotely. The notes feature allows attaching additional information easily - like the security questions and answers some sites require. The live link feature allows one click for accessing the login sites of specific websites. An additional safety feature is that the application closes access to the password list after the site has been inactive for a period of time and requires re-entering the second passphrase to get back into the password section.

Cons

The additional safety feature that closes the site when it's inactive is irritating because you have to keep re-entering the second passphrase OFTEN when working on several projects that require different passwords. I haven't found a timer and unlike some sites that pop up a warning box so you can choose to continue working in the secure site, Passpack just logs out of that area. This is a minor irritation for something that provides an added level of security in case someone is called away from their computer and didn't log out of Passpack before leaving the workstation.

September 2019

Jessica from Sugar Plum

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

September 2019

The program everyone needs

Life changing! I can't tell you how nice it is to not click "forgot password" on every single app and website I use now that I have one place to store them all. I also LOVE the feature where it creates passwords for you using the perimeters needed. And that you can get to the website by clicking the icon and click another icon to copy the password. And being able to share passwords with my husband or my coworkers as needed, brilliant!

Pros

I love that I can keep my passwords in ONE place, keep them private but have the option to share them with chosen people. And only having to remember one password and one phrase to access all of my accounts (especially the rarely used ones), that's a blessing!

Cons

That it times out so quickly. Sometimes I wish it was open my entire workday. I suppose there could be a setting for this that I haven't looked for.

June 2019

Nathan from Best Practice Medicine

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2019

I used to be one of Passpacks biggest fans

I've used passpack for over 5 years. Couldn't be happier except they've had trouble keeping up with all the new changes in tech, smart phones in particular. They are slow to innovate and don't seem to have the infrastructure in place to support it customers properly. 5 years ago I'd give then 5 stars. Now I'd give them a 2.5.

Pros

I should say right off that I'm still using passpack's version 7 of their software. I've been using it for personal and business for years and it's been excellent. The first 100 passwords free was amazing and when I hit over 100 I was totally ok with paying for it. Its very stylistically minimalist but does the job. I was a big fan until they stopped keeping up with changes in tech... Their new version has taken years to get off the ground and continues to have bugs that make it hard to use. This was stellar at one point, but now I would advise you tread carefully before diving in with passpack. Test the product thoroughly before you throw too many of your pws into it, as well as your time and money. I still use it on a weekly basis but have started steering friends and clients towards other options. I've found an alternative I really like now and am planning on migrating over soon.

Cons

Passpack was one of the best in my experience until tech changed, smart phones became everything and in all of that passpack just stopped keeping up. They've been working on an updated version for years and it's still full of bugs. I set up a new account and so many things were wrong with it that it was unusable. I contacted customer support and it took over a week to reply and their reply just sent gave me a link to a forum article that didn't even answer my question. The migration for us long time users is non existant--we basically have to join the new passpack as though we're migrating from another company. My dear passpack, what happened to you? I think this was built by a small group of people that just lost passion in keeping up with it. They also don't have an app, though they have a "web app" for their newest version that is suppose to be more mobile friendly. I hope dearly that passpack will fix their issues because they have huge potential. Check them out but kick the tires.

Reasons for Choosing Passpack

The first 100 passwords free was perfect for my needs just starting out. Hard to find that anywhere else. For a general user that will be all you need. I also loved how secure and safe their tech was--just as good as the more well known like lastpass, etc. But that was 5+ years ago. I wouldn't choose them today, sadly. They've fallen behind on innovation, keeping up with tech, and being able to properly support customer issues. (After tons of research, for the solo general user, as well as startup on a shoe string or even enterprise business, I would actually recommend zoho vault now).

September 2017

Stefanos from Resin.io

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2017

Very pleased and suitable for big teams!

We have reached a point to being able to control and manage all the company credentials and have the ability to provide and remove access within a few clicks.

Pros

We have been using passpack for quite a while now. It is a really useful tool. The main strong points I would say are the following: - Simple and easy to use interface - A number of options and fields to add any info you want - Password suggestion options - Stability - Good customer support All in all a stable and solid service that does exactly what you need.

Cons

One thing that really annoys me (and I would say maybe the only thing at the moment) is that when you are logged on for a while the service automatically reboots (in a sense) resulting in it interrupting whatever task I was doing.

July 2019

Michael from Nevin Copywriting

Verified Reviewer

Company Size: 1 employee

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

July 2019

Does everything you need

This made it dead simple to securely manage passwords for a variety of clients. I didn't want to have to worry about using the same password for everything, and I didn't want to have to constantly deal with password requests. This made it all so simple.

Pros

It does exactly what it's supposed to - it stores and protects your passwords. With so many different passwords to remember, this is essential.

Cons

It was annoying that only the admin could add passwords so everyone on the team could see them. If a team member added a password, nobody else in the network could see that password.