About UserLock

UserLock provides Multi-Factor Authentication and Access Management on Active Directory user accounts. Verify the identity of all users and secure access to Windows Logins, RDP, RD Gateway, VPN, IIS, and Cloud Applications.

UserLock Single Sign-On extends secure and frictionless access to Microsoft 365 and Cloud Applications using Active Directory credentials.

With this platform, organizations can stop uncontrolled and unauthorized access, get compliant, and meet cyber insurance regulations.


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Supported Operating System(s):

16 Reviews of UserLock

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

January 2019

User Profile Picture

Bob from St. Clair County Schools and local government.

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

An Administrators Premire Mangaement Tool!

As a T veteran of over 20 years, I looked everywhere for a tool to regulate logins and nowadays you just can't find one, I was assisted in tailoring the product to my needs, given fair, outstanding pricing and premier support. Other software providers could learn a thing or two from IS Decisions and their support of USERLOCK. Today, I can't imagine being able to as effortlessly manage my users access and provide support without USERLOCK.

Pros

In a flash, I can control my users login experience, communicate, find/identify users computers and remote in for support. No more searching DNS for IPs or running web filter reports just to identify my users device. I can give different IT team members just the amount of access they NEED to do the job. Reliable! It's just always there for me I can't imagine working without it now. Support for me in the USA is no problem, always professional, timely and knowledgeable.

Cons

Honestly trying to think of something to list as a con, any issues I ever had were diligently addressed to my complete satisfaction.

January 2019

Ryan from Citizens Bank Guyana Inc.

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

User-lock Feature and Functionality in summary

Restricting the logon for users to a single machine and access to critical software. This is important to our business since a user can do a transaction twice on several systems and this can cause a major problem in our banking application.

Pros

It is tied to active directory and controls effectively, who can logon where and when and the number of logins that can be restricted.

Cons

There is not much of a feature that I like least, however, sometimes when we would like to log off a user from a machine for them to access another, that process fails. So we would then have to reset the login for that to be cleared.

February 2019

Eli from Define IT Solutions Ltd

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

UserLock Experience

Happy with the overall end to end experience.

Pros

Ease of use Ability to use SQL server for the backend Functionality Good Value for money

Cons

Good for small to medium size businesses, don't know how it would cope at Enterprise level.

January 2020

User Profile Picture

Uzair from Pakistan Petroleum Limited

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

A simple yet reliable real-time user login monitoring and management

We use this software as primary tool for our implementation of security best practices policy for user login sessions throughout the company.

Pros

Ability to allow users concurrent logins based on specific requirements like at specific times and on specific workstations.

Cons

Sometimes user workstation login info does not get updated in Userlock database or it takes more time when workstation is at a remote location.

January 2019

Adrian from Anthony Nicholas Group

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Excellent Tool

Userlock fulfilled a specific need within our company. It is been used instead of a time management system. We have integrated with an SQL database and run daily, weekly and monthly reports to track staff hours from first login to last logout as we have a flexible working hours. It also allows us track remote users, one the agent is installed on their devices it caches the Userlock events and syncs them up with next on the network. We used SQL as the database because Userlock allows you the functionality to customise SQL queries. This gives is the ability to extract exactly what we need. There support from the team at Userlock is fantastic. I had a few queries around functionality and setup when in the initial trail period. The team were able to resolve all those in a prompt and efficient manner.

Pros

Easy to install and configure Auto roll out of agents is a great feature (Make sure to have all the settings correct on the systems) Level of detail recorded is fantastic User interface is simple and easy to use. Great customer support.

Cons

Report exporting to email limited to PDF, excel would be nice. Lack of web portal interface to run reports from. Limited ability to customise reports in default settings.