--- title: "UserLock Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UserLock. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UserLock is a good fit for you!" source_url: "https://www.softwareadvice.com/identity-management/userlock-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / [UserLock](https://www.softwareadvice.com/identity-management/userlock-profile/) / UserLock Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/identity-management/userlock-profile/) Reviews [Alternatives](https://www.softwareadvice.com/identity-management/userlock-profile/alternatives/) # UserLock User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 55 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 38 reviews (69%) - 4 stars: 16 reviews (29%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - UserLock provides an easily deployable yet highly configurable MFA solution that provides everything a SMB needs to become compliant with two-factor authentication not only for their AD domain, but for OWA and other connections as well. - The end user experience is seamless, they just download an authenticator (many users already have one on their phone), scan a QR code and in seconds they're up and running with MFA. - Our cyber-insurance provider really wanted us to implement an MFA at login experience. ### Most mentioned cons - A minor quibble - there is a lot of configuration options and many did not apply to our use case. ## UserLock customer reviews Showing reviews 1-25 of 55 (page 1). ### Excellent & userfull - Overall rating: 5/5 - Reviewer: Esteban G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very useful for increasing security, and has features that are very difficult to find in other solutions such as controlling Windows IIS sessions. #### Cons Maybe the setup documentation can be better and more accurate. --- ### good and functional MFA solution - Overall rating: 5/5 - Reviewer: Jani S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered A very functional solution to bring MFA into a local domain environment cost-effectively. easy setup and use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and fast implementation. We got mfa enabled on our local domain and thus secure two-factor authentication for all our servers, workstations and users. Perfect solution for us, because everything is onprem with us. #### Cons There were a couple of challenges at the beginning, but technical support was quickly provided and the problem was resolved. --- ### Great Product - Overall rating: 4/5 - Reviewer: Luke C. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The ability to control where users can log on and ability to limit to time periods. Worked well in our educational establishment where users had restricted access to the network and shared accounts this software prevented users login in multiple times to circumvent the restrictions. It also allowed used to identify which computers where used regularly and at what times allowing us to identify cost savings via not replacing hardware or via energy savings. #### Cons Not having an app available for Mobile devices when out on the move. --- ### UserLock is ideal for sites with local user accounts. - Overall rating: 5/5 - Reviewer: Jonathan M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Love the product and the staff are exceptional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using UserLock for several years to protect servers not connected to an Active Directory. We really enjoy the product. Their sale and after sale support is perfect. #### Cons Don't have any issues with Userlock. The software functions exactly as promised. --- ### Happy Client - Overall rating: 5/5 - Reviewer: Jeremy M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered We have been using the prdoduct for a number of year, so obviously happy with the product. I am however always impressed with the great service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Have used the product for years and it meets all our requirements. #### Cons I have nere had any issues with the product. --- ### My UserLock Experience - Overall rating: 5/5 - Reviewer: Joe P. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It has been an excellent experience; we have it running in 5 different domains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserLock is very easy to manage. There is generally no periodic maintenance required, you just configure it and let it do it's thing. The support and sales teams have been fantastic when we do engage them which is rarely. #### Cons That it relies on ping to talk to endpoints. --- ### Excellent Tool - Overall rating: 4/5 - Reviewer: Adrian J. - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Userlock fulfilled a specific need within our company. It is been used instead of a time management system. We have integrated with an SQL database and run daily, weekly and monthly reports to track staff hours from first login to last logout as we have a flexible working hours. It also allows us track remote users, one the agent is installed on their devices it caches the Userlock events and syncs them up with next on the network. We used SQL as the database because Userlock allows you the functionality to customise SQL queries. This gives is the ability to extract exactly what we need. There support from the team at Userlock is fantastic. I had a few queries around functionality and setup when in the initial trail period. The team were able to resolve all those in a prompt and efficient manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to install and configure Auto roll out of agents is a great feature (Make sure to have all the settings correct on the systems) Level of detail recorded is fantastic User interface is simple and easy to use. Great customer support. #### Cons Report exporting to email limited to PDF, excel would be nice. Lack of web portal interface to run reports from. Limited ability to customise reports in default settings. --- ### Centralized management of user logons - Overall rating: 5/5 - Reviewer: Cecil L. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very friendly and professional sales and support staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to see "live" failed logon's or incorrect passwords. The ability to centrally manage controlled logoff enforcement across the company The ability to determine which devices users could log into, along with how many simultaneous logons. #### Cons Different departments in our company have different requirements for logoff enforcement. Unable to set that by department or group - only global setting. --- ### Good product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The benefits of UserLock outweighed the issues for us. Good product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UserLock was easy to install and upgrade. Configuration was fairly simply for our small business Windows AD environment. #### Cons We found inconsistent issues with remotely-connected users (VPN) who were being blocked erroneously. --- ### Very Useful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Really useful for adding additional security into a AD domain. Fills a few gaps in AD, which are really useful. #### Cons Reporting can be a bit slow. More logging would be good, of services like webmail access. --- ### RemoteApp pas totalement supportée - Overall rating: 4/5 - Reviewer: Renato M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Tres bonne expérience J'ai dans un prime abord essayer de faire foncionner le MFA de Microsoft mais les contrainte sont trop élevées et la mise en service très et trop complexes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicité d'instalation et d'utilisation Outil complet et convivial Support de la langue française Suport en français #### Cons RemoteApp demandrait un peut plus d'attention car il est de plus en plus utilisé dans les application métiers hébergées L'adhésion au MFA devrait pouvoir se faire au moins pour le HTML5. C'est juste la redirection sur le formulaire d'adhésion qui ne se fait pas. Je suppose que c'est peu de travail pour corriger ce comportement. #### Reasons for choosing UserLock Plus simple Ainstaller et a utiliser Plus d'informations #### Reasons for switching to UserLock Mise en service trop complexe. Complexité d'utilisation --- ### Très satisfait - Overall rating: 5/5 - Reviewer: Damien G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Tres satisfait de cette solution , je recommande pour la mise en place d'un MFA ou pour la surveillance horaire #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facilité d'utilisation et de mise en place. Support réactif. Les mise à jour sont régulières et fonctionnelles #### Cons Tres peu d'éléments négatifs, à part un couac lors d'une mise à jour, mais rapidement résolue. Tout est ok --- ### Très bon retour d'expérience ! - Overall rating: 5/5 - Reviewer: Vincent R. - Verified reviewer: Yes - Industry: Plastics - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Très bonne expérience avec un relationnel privilégier avec le service commercial qui est à l'écoute. Support technique très bien. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicité d'installation et de configuration. Les outils mis à disposition pour gérer, surveiller les comptes. #### Cons Rien de particulier. Installation moins aisé de la solution Anywhere. #### Reasons for switching to UserLock Plus simple a utiliser et gestion local. --- ### La double authentification simple et efficace - Overall rating: 5/5 - Reviewer: Fabrice P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Nous sommes conquis par le produit. Tout fonctionne à le perfection comme nous voulions qu'il fonctionne. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicité, Société Française, Support Français hyper réactif. #### Cons Rien pour le moment. Tout s'est déroulé correctement. --- ### Userlock : une solution MFA made in France - Overall rating: 4/5 - Reviewer: Stephane R. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered On gagne à utiliser ce logiciel pour augmenter le niveau de sécurité des accès à notre annuaire AD. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros L'authentification multi-facteurs,la simplicité de déploiement des agents Userlock, le reporting. #### Cons L'interface est complexe à appréhender (onglets...). --- ### Solution de gestion des accès puissante - Overall rating: 5/5 - Reviewer: Tristan L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Contacts très simple avec l'équipe, installation relativement simple et outil répondant completement à nos attentes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros pluralité des fonctionnalités, puissance de l'outil, solution MFA simple d'utilisation #### Cons La pluralité d'option peut être un peu complexe à apréhender. --- ### Produit au top pour sécuriser les accès aux ordinateurs ou aux ressources de l'entreprise - Overall rating: 5/5 - Reviewer: Jimmy B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Facilité de déploiement et de configuration Simplicité d'utilisation pour les utilisateurs #### Cons Je n'ai pas vraiment constaté de "points faibles", toutes les fonctionnalités requises sont présentes --- ### Simplicité d'implantation - Overall rating: 4/5 - Reviewer: Rémi D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros L'applicatif serveur est d'une simplicité à installer. Ce fait en quelques heures! #### Cons Il serait bien, au lieu des OU d'Active Directory, de pouvoir importer dans la console de gestion seulement des postes qui sont membres d'un groupe AD précis. #### Reasons for choosing UserLock Pour la ficilité de déploiement ainsi que pour l'utilisation simple pour les clients et les gestionnaires de la plateforme. --- ### Great solution for login MFA - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Setup is very easy - managing and deploying to users has been easy. Not that we have had many issues but support is great - real people that engage well. The update cycle has been good as well; new features make sense and easy to update. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our cyber-insurance provider really wanted us to implement an MFA at login experience. UserLock totally delivers on that need and more. Very cost effective as well - we looked at other options and UserLock is extremely competitive. Cisco Duo is another option but it disables Windows Hello. UserLock lets us keep Windows Hello and just adds an MFA login. #### Cons A minor quibble - there is a lot of configuration options and many did not apply to our use case. They are easy enough to ignore though. #### Reasons for choosing UserLock UserLock just seems more stable and better integrated with local AD setup. UserLock also allows continued use of Windows Hello for login. --- ### Great for workstation MFA - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall they have been easy to work with and the account representatives are responsive and so is the billing side. They make it pretty simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UserLock meet our need for MFA for some compliance requirements. It's easy to deploy and pretty straightforward for an admin. There are a lot of tools for visibility for logging purposes. It also has granular policies for users that need to be locked down more or less. I felt like their pricing was reasonable. #### Cons Updates aren't automatically installed and you need to download them from the website and install them manually each time. Not really a problem, just the only thing I can think of. --- ### Great software, easy to use, good support - Overall rating: 5/5 - Reviewer: Stuart B. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Their support technicians were very friendly and helpful - good knowledge base of their own product. From purchasing to installing and configuring, the process was very easy and didn't take much time at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserLock is good value for money. Their customer support is very good and their response times great. The system is easy to use and provide other useful tools on top of the multi factor authentication system. #### Cons The only thing I didn't particularly like with UserLock is that the software requires SQL server to operate. This is just personal preference, however. --- ### UserLock Une solution incontournable : stable, complète et intuitive - Overall rating: 5/5 - Reviewer: bernard Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Après avoir testé plusieurs solutions concurrentes, celle-ci s’est imposée naturellement. Le gain de temps, la fiabilité et la cohérence des fonctionnalités en font un outil central dans notre organisation quotidienne. On sent que le produit est en constante amélioration, avec des mises à jour régulières basées sur les retours des utilisateurs. Je recommande sans hésiter à toutes les entreprises qui veulent un outil fiable, performant et agréable à utiliser. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros L’outil se distingue par sa simplicité de prise en main, même pour des utilisateurs non techniques. L’interface est claire, fluide, bien pensée, et les fonctionnalités sont à la fois puissantes et accessibles. Les intégrations natives sont nombreuses, ce qui évite d’avoir à jongler entre différents outils. Mention spéciale au support client : ultra-réactif, compétent et toujours à l’écoute. #### Cons Très peu de points négatifs à signaler. Peut-être qu’une personnalisation plus poussée des tableaux de bord serait un plus, mais cela reste un détail tant l’expérience globale est réussie. --- ### Simple et efficace - Overall rating: 4/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Nous utilisons la fonctionnalité MFA de UserLock depuis maintenant 3 ans. C'est un produit simple à mettre en œuvre et efficace. Le support est très réactif et efficace #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solution simple et efficace pour mettre en place une double authentification. Pas de blocage des comptes en cas de problème avec l'agent ou la licence #### Cons Le modèle de licence pénalise ceux qui veulent utiliser uniquement la fonctionnalité MFA de UserLock #### Reasons for choosing UserLock Moins cher que la concurrence et tout est on premise --- ### My UserLock experience. - Overall rating: 5/5 - Reviewer: Matthew P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered UserLock is a great product and support was always quick to respond. I would highly recommend UsreLock if you are in need of a MFA solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent product. Top notch support. Great price. Ease of setup and administer. The whole experience from demo to deployment was a good one. #### Cons I wish I can think of at least one con so my review can be balanced, but I can't think of any at this time. --- ### Fantastic MFA solution for small/mid-size businesses! - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered UserLock provides an easily deployable yet highly configurable MFA solution that provides everything a SMB needs to become compliant with two-factor authentication not only for their AD domain, but for OWA and other connections as well. The end user experience is seamless, they just download an authenticator (many users already have one on their phone), scan a QR code and in seconds they're up and running with MFA. UserLock support has been excellent, always quick to respond and they've provided very detailed assistance when we required it (while setting up for OWA for example). 5 Stars for both the software and the support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple setup and rollout. Does NOT require changes to Active Directory. Very easy to administrate and maintain for SMBs who need a MFA solution. #### Cons Configuring for IIS can be a little tricky, but UserLock's excellent technical support reps can guide you through. #### Reasons for choosing UserLock UserLock pricing was better for our small firm. UserLock contained all the features we were interested in without a lot of additional overhead that we would never need to use. ## More reviews [Next reviews](https://www.softwareadvice.com/identity-management/userlock-profile/reviews/?page=2) --- UserLock Reviews, Pros and Cons - 2026 Software Advice