About ScaleFactor

ScaleFactor is a cloud-based business accounting solution suitable for small and midsize companies. It helps businesses to automate complex accounting workflows and translate financial information into actionable insights. Key features include bookkeeping, billing and invoicing, audit and compliance management, expense management and more.

ScaleFactor allows businesses to capture expense details and categorize them under suitable headers. The solution tracks regular cash flow and identifies patterns in daily transactions to notify and alert accountants in case of any abnormalities. Employees can submit their business expenses and check the status of claims online.

The bank reconciliation feature within ScaleFactor allows users to process ACH and paper...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

17 Reviews of ScaleFactor

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

February 2019

Joseph from ServiceBot

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great software, great support, great results.

Great - the team was efficient on getting me onboarded, the process wasn't nearly as painful as I thought. The service has been great, love the new features they are adding. Three years as a customer and running!

Pros

They make it really easy to onboard and handle all my accounting and booking. Once they are up and running they handle all my bookkeeping and accounting, giving me clean, accurate P&Ls every months as well as other insightful reports. Occasionally they ping me for clarification but usually only takes 5-10 minutes. More time growing less time with accounting.

Cons

Sometimes I wish the pricing would be more variable instead of a fixed cost as we are seasonal but understand the difficulty in that.

Response from ScaleFactor

Replied February 2019

Hi Joseph! First of all, thank you so much for your positive review. Our customer feedback helps us improve our business and our products, so we really appreciate you taking the time to share your thoughts. We're so glad that our products have helped you to spend more time growing your business for the past three years! If you have any ideas on how we can improve our software, please let us know at portalfeedback@scalefactor.com. We would love to make your experience even better! Thanks again! - Hannah

February 2019

Jennifer from Enrollment Builders

Company Size: 2-10 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great Bookkeeping and Accounting Services That Grow With Your Business

We love the platform and have been exceptionally happy with the level of service for our bookkeeping needs. When we have required additional services as we grow, like outsourced CFO services, they've been supportive and have recommended the best of the best providers in their network for us to work with. I trust ScaleFactor and highly recommend working with them for bookkeeping services.

Pros

ScaleFactor is constantly developing and adapting client dashboards and reporting in the platform, providing versatile data that supports better decision making for our business. This is the complete opposite experience we had with QBO, although we still require Quickbooks as a business, QBO dashboards haven't significantly changed over time and aren't customizable to show us what we need to know in real-time to make better business decisions. ScaleFactor provides us with real-time reporting capabilities and often interviews us to make sure they're capturing actionable and critical data points that are most important to the services industry and our business. Having this type of data at our fingertips saves us time and keeps us out of Excel.

Cons

I would like to have more training available for the platform available so I understand the full capabilities of the tool. The tool seems to be growing quickly, which is awesome, but as a busy business owner I feel like the platform has developed many more capabilities since we became a client and we aren't currently using its full capabilities.

Response from ScaleFactor

Replied February 2019

Hi Jennifer! First off, thank you so much for leaving us a positive review. We are thrilled to hear that our reports and data insights have helped save you time to focus more on your business. We just launched our help center which we hope will be helpful in learning how to use ScaleFactor's platform. You can access that here: https://help.scalefactor.com/. Also, we are actively working on finding ways to better educate our users and help them stay up to date with our software capabilities, so stay tuned for that! Again, thank you for taking the time and please let us know if you have any other feedback at portalfeedback@scalefactor.com. - Hannah

December 2019

Kelly from Altwork

Company Size: 2-10 employees

Industry: Furniture

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2019

Good Intentions... Some Details Lost

Good people and I really like the concept. I understand there will be glitches anytime a new software is implemented. However, it seems like trouble shooting is being done in a reactive vs. proactive nature.

Pros

Like the all online structure. Bill.com has been great.

Cons

Unfortunately it seems like I catch the errors when I am hoping the Scale Factor team would catch them or at least raise a question about a transaction's proper disposition before booking the transaction in QBO. This means I have to review QBO at a level of detail which somewhat defeats the time savings purpose of the move to Scale Factor. I'd much rather have a bunch of questions put into my dashboard so the disposition of each transaction can be made correctly the first time, rather than correcting an error (assuming the error is caught) after the fact.

Reasons for Choosing ScaleFactor

[SENSITIVE CONTENT HIDDEN]

February 2020

Guillermo from Electrical Connections LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

From Worst to First

We are systematizing our accounting part of our business. Since we are such a small business every person in our office wares many hats. Scalefactor allows our CFO in making sure our business is financially meetings its goals versus daily data entries.

Pros

Once all the bugs were cleared up we like the integration this software has with QB and another POS system we use called Service Fusion. It has freed up a lot of our CFO's time in not doing so much data entries. Her time is now spent more on tracking our budget and keeping a pulse on our KTI's and P&L's.

Cons

The initial start was a bit rough. We had to really meet with the Scalefactor team a lot. It was not until a manager stepped in that we saw a change. Once that happened it was like going from driving a 1985 Corolla to a 2019 Ferrari. Thanks [SENSITIVE CONTENT HIDDEN]

Reasons for Choosing ScaleFactor

Price point and reps.

Response from ScaleFactor

Replied February 2020

Hi Guellermo, thanks for your feedback. We are glad you're enjoying your experience with ScaleFactor and that your CFO is able to spend her time more strategically. We appreciate your business!

July 2019

Justin from Kuju Coffee

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

One of the best software investments our team has made

Overall, I'd highly recommend ScaleFactor for anyone looking for an accounting solution. The result for us has been clean books and peace of mind. Price is fair as well.

Pros

Most software product are truly just software with little backbone behind it. Outputs are only as good as the inputs but sometimes teams don't have the capability to create good inputs. ScaleFactor has been amazing because they have a full team supporting our account behind the software. They've been swift in responding to requests or questions, and overall we haven't had to think about our accounting systems since we completed onboarding.

Cons

Like with any financial related software, it's tough to trust the numbers you see without necessarily knowing how they were derived. Sometimes financial accounts disconnect which would mean the numbers are not true anymore. Fortunately the team is quick to let you know, but it's still up to you to reconnect.

Response from ScaleFactor

Replied August 2019

Thanks for the great review, Justin! Peace of mind is what we're after, and we're so happy you've found it with ScaleFactor.