Zuora Software


 

Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care.

Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems.

There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.

 

Zuora - Reporting
 
  • Zuora - Reporting
    Reporting
  • Zuora - Select products
    Select products
  • Zuora - Payment screen
    Payment screen
  • Zuora - Customer information
    Customer information
  • Zuora - Report filters
    Report filters
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

30 Reviews of Zuora

 

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Software Advice Reviews (4)
More Reviews (26)

Showing 1-4 of 4

Daniel from Riskalyze
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Finally

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Glad to finally have something reliable.

Pros

Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

Cons

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

Review Source
 
 

Zack from Zendesk
Specialty: Software / Technology

July 2015

July 2015

A powerful product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Likes Least

Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

Recommendations

Make sure you know who in your organization will do the implementation work. Keep it as simple as possible. Once its implemented people will like it. But make sure you don't get carried away making things too complicated. Also, talk to references of similar sized companies with similar offerings so you can leverage their best practices when it comes to implementation.

 
 

Eric from GoodData
Specialty: Engineering

July 2015

July 2015

Strong product with a lot of engineering work behind it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.

Likes Least

Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.

Recommendations

Make sure to get a good integration team! Be clear with your requirements and make sure you get your needs met upfront rather than slowly adding content in.

 
 

Ruslan from SMTP, Inc.
Specialty: Software / Technology

July 2015

July 2015

Excellent subscription-based billing platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.

Likes Least

Learning curve might look too steep, but it depends on your experience with subscription based services.

Recommendations

If you have a very complex system and/or tight migration schedule - don't hesitate to purchase their professional services. It's a bit expensive, but they will do all the heavy lifting for you.

 
 
 
Showing 1-20 of 26

Andrea from American & British Academy - ABA English
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Billing application for subscription based companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

Cons

The set up for the integration could not be easy and require more time than expected.

Review Source: Capterra
 

Shelby from ECO
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Implemented this Product for a Start-up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience was great! Once we were up and running I had few questions and the questions I did have were answered quickly and efficiently.

Pros

My first job out of college was a start-up technology company. They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience. The system is intuitive and easy to use despite our implementation specialist (who is no longer there). I was able to teach myself a good amount and use the product daily.

Cons

The reports provided were not exactly what I needed so I was left to create many manual reports. I still obtained the information I needed, but it too longer.

Review Source: Capterra
 


August 2018

August 2018

Zuora Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features.

Cons

Expensive pricing structure. Long implementation time.

Review Source: Capterra
 


August 2018

August 2018

Was a nightmare for our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not many. Barely got the job done for our needs.

Cons

Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey.

Review Source: Capterra
 


August 2018

August 2018

Edge-to-edge platform for subscription business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.

Cons

Free trial period is not enough to understand tools' features. Because it needs more time to integrate.

Review Source: GetApp
 


July 2018

July 2018

Robust functionality for subscription-based companies of all sizes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on.

Pros

I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

Cons

I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

Review Source: Capterra
 

Grant from Grow.com
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

big upgrade from previous billing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

Cons

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

Review Source: Capterra
 


July 2018

July 2018

I was a developer/maintainer/admin on this for a number of years at my last company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Review Source: Capterra
 

Brittany from CINC
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Customer Service needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

Cons

Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

Review Source: Capterra
 

Chase from Telecommunications

June 2018

June 2018

A previous Billing manager - Used Zuora

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

Cons

When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).

Review Source: Capterra
 

Megan from Telecommunications Company

June 2018

June 2018

Zuora is clean and simple to use.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

Cons

Zuora lacks customization for individual accounts and isn't completely dummy proof so agents can easily make mistakes.

Review Source: Capterra
 

Shiawtian from PwC

June 2018

June 2018

Best Billing Platform For Subscription Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription

Cons

I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts

Review Source: Capterra
 


June 2018

June 2018

Our company loves Zuora!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

Cons

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

Review Source: Capterra
 


May 2018

May 2018

Solid billing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simplified our recurring billing process, enhance our ability to report on billing/subscriptions

Pros

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Cons

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

Review Source: Capterra
 

Rosabel from OpenEducation

May 2018

May 2018

It's good in an overall point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

Cons

I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.

Review Source: Capterra
 

Andy from DTN
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Very efficient, recurring billing and management software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized and great looking. Once you find a groove in this software, it's pretty easy to use!

Pros

Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.

Cons

Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.

Review Source: Capterra
 

Siddhartha from Move Inc

December 2017

December 2017

Very useful tool for sales team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mainly used for billing and agent commissions. Very much helpful for calculating the percentage wise agent commissions.

Cons

Need customer support for customization and for training. Need a team for maintenance as it is very complex tool to be handled.

Review Source: Capterra
 

Shannon from OneSpace Inc.

November 2017

November 2017

Implementation difficulty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Should work for subscription needs but we are still new to the software and just finished implementation.

Cons

Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.

Review Source: Capterra
 

Pallavi from Move Inc

December 2016

December 2016

Good tool for Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.

Review Source: Capterra
 

Kamal from Vforce

October 2016

October 2016

Billing product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integrating with CPU was difficult, billing only good for subscription products. New CPU zuora app is good for basic use cases only. Not fit for enterprise use cases and CPq functionalities . Product needs a lot of improvement

Review Source: Capterra