About EZnet Scheduler


EZnet Scheduler is a cloud-based appointment scheduling application that enables users to access their appointment details from mobile devices.

The solution helps users reduce no-shows, optimize employee efficiency and avoid double-booking. The product is well-suited for the needs of small and midsize businesses, as well as large enterprises.

EZnet Scheduler offers the ability to schedule appointments online, send text, email or voice-based notifications and export user data for analysis. It helps users eliminate double bookings and reduce no-shows appointments. 

The solution also offers capabilities such as adding appointment notes, color coding appointments, credit card integration, mobile device access, custom forms and fields and data security with SSL encryption. Other features include appointment notes, staff and client login, color coded appointments and drag and drop.

EZnet Scheduler caters to professionals in a range of industries including medical services, animal or pet services, salons and spas, auto repair and property management. Pricing is per month. Support is provided via phone.



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Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of EZnet Scheduler

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(31)

4 stars

(8)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 40 reviews

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September 2017

Caitlin from White Dragon Martial Arts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2017

Good software for basic scheduling needs. Not too fussy, though is sensitive to appoinment process.

Ability to view, track, and manipulate schedule online has been a huge help to our customers. It is also extremely helpful having the ability to quickly and easily update appointment statuses as they happen.

Pros

-Appointment Status drop-down selection
-Appointment email reminders are extremely helpful
-Screen navigation and view manipulation
-Helpful export feature
-Ability to select multiple instructors for a single appointment. Makes meetings schedules much easier.

Cons

-Buggy and easy to break. Once broke down the entire server because I accidentally put an end time to occur before the start time. Shut the whole site down.
-Can't run any usable reports, such as amounts of time spent by different instructors for specified date range and appointment status. Currently must be counted manually.
-Frequent loss of appointments. Disappears for no apparent reasons. Will be scheduled, shows on screen, then few days later or so, customer shows up with hand written appointment card. No appointment on schedule.
-Updating customer info has no affect on any existing appointments scheduled for customer. Must update the client in the database, then go and find every occurring scheduled appointment for said customer and update manually. Previous software updated all appointment occurrences with one update.

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Dear Caitlin, Thank you for your feedback and review. I am sorry you experienced some difficulty with your scheduler. Please help me under what reports you need so we can help you. We can customize any report for you and in many cases we can show you how to run the report you need. A report can be created that will not require manual counting . I will be asking my customer service manager to reach out to you to better understand your concerns so we can correct it for you. Thanks again for your feedback. It is very important to us.

September 2017

Tarin from Crittenton Children's Center, Outpatient Clinic

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Easy to use, great customer service

Being able to reschedule by email with customers. The price is very good for number of reminder we need to send out per customer.

Pros

The software is simple to use. I like the email response option for customers to cancel or rescheduled appointment if needed. That feature really cuts down the time when needing to reschedule that appointment and simple to complete by email. It is easy to take a provider off the schedule when needed with minimal time doing so. It is very easy to adjust the schedule as needed as well.

Cons

I wish the text reminders would send out the first name for appts or initial of first name with last name. We have several children in one family and they usually have to call and see which child is to be seen. That would be my only feedback on how to improve features.

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Tarin, Thank you for your review. We can help you with the text reminders displaying the first name and last name of the appointment. There are a few ways we can do this so please contact Scot and we will fix this issue for you. Thanks!

September 2017

Jylian from City Dance Studio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

EZ allows us to schedule 7 studios within three locations and is visually so simple use!

Simple and easy to use for our needs.

Pros

Visually it's super easy to determine what reservations we have, what's available, color code them so I know what is what.

Cons

It doesn't alert you if there's a double booking when putting in recurring reservations. So if I'm booking 6 months I have to click each week to double check I didn't overlap with another reservation.

Response from EZnet Scheduler of EZnet Scheduler

Replied November 2017

Hi. Jylian, Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We do see a benefit in reading comments from clients who have taken advantage of what our scheduler can do for thier company. In regards to your comment about "alerts," I will be sure to have one of our experts reach out to you regarding this concern. In the mean time, If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com. Thank you, Mike

September 2017

John from One Light Chiropractic Ltd

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2017

Serves my purposes very well with only a few limitations

Greatest benefit is that I have my schedule available to me on my mobile device anywhere I go and I can make changes or schedule new appointments quickly and easily.

Pros

I like that this software is cloud based and that any changes from any device are automatically updated.

Cons

I wish that the software could handle patient accounts. I also wish I could click on a name and then be able to see everything about that patient including past and future appointments and account information.

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Dear Doctor Schellenberg, Thank you for your review and feedback.There is a method within the customer database to review appointment history, future appointments and notes. If this is what you are looking for, please reach out to customer service so we can show you how it works. Thanks again for your feedback since we are always working on improving our scheduler and your experience.

September 2017

sam from lassen chevrolet toyota

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

EZnet scheduler keeps our business at maximum capacity every minute of every day.

near perfect productivity

Pros

easy to use and train employees on usage, very visual schedule that everyone can see and plan their day accordingly, appointments can be adjusted to real time situations to help keep everyone on schedule.

Cons

not integrated with our invoice system... but still more usable than systems 10X more expensive per year.

Response from EZnet Scheduler of EZnet Scheduler

Replied November 2017

Good afternoon Sam. Thank you so much for your recent comment about our Eznet Scheduler. We take pride in our proven system and what it can do for companies like yours. We do see a benefit in reading comments, so thank you and we look forward to your continued commitment to us. We will do the necessary changes. If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com. Thank you, Mike

September 2017

Alfa from Associates in Behavioral Science

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

September 2017

Very Easy to Learn, and to use.

Appointments; tracking missing appointments, reminders. Ability to check our schedules any time or add to it any time.

Pros

It is easy to for tracking appointments, staff additions to schedule appointment notes. easy to build our own features and needs. We are a group practice in the behavioral health field.

Cons

A lot of room for repeated names and ID's. It use to have an ID letter& number that the system would develop. This feature was taken away, it causes a lot of repeated profiles with the same information

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Dear Alfa, Thank you for your review and feedback. I understand from our technical people that this feature still exist but my be hidden on your scheduler. I will have someone get back to you to make sure it is working to your satisfaction. Thanks!

September 2017

Mark from Mark Brody, MD

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

I've had a few problems with this service, but most have been quickly solved by tech support.

Pros

It's quite easy to use for clients and subscriber. It's easy to change parameters, make exceptions, block out times, although there is a learning curve to familiarizing oneself with the software.

Cons

I've had some complaints from clients that they can't log in or can't cancel an existing appointment online. I'm not sure how to advise them.

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Doctor Brody, Thank you for a great review! I understand the feature that allows clients to cancel an appointment is not turned on in your scheduler. I believe this feature was turned off to avoid the patient creating a second record in your patient database. We are working on a solution that will avoid duplication of patient records. We will keep you posted on our progress. Thanks again.

September 2017

jason from McGee Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2017

A great service with excellent customer support!

Pros

That it allows me to have my schedule in front of me at all times which makes scheduling very easy. it has improved our department as a whole by freeing up time and allowing us to have the schedule in one place where everyone can see it.

Response from EZnet Scheduler of EZnet Scheduler

Replied November 2017

Hi. Jason, Thank you so much for your recent comment about our Eznet Scheduler. We take all positive and negative comments into consideration. We do see a benefit in reading comments from clients who have taken advantage of what our scheduler can do for thier company. We are very pleased about your recent positive comment. If you know of any company that would benefit from our scheduling system, please share this link www.eznetscheduler.com. Thank you, Mike

September 2017

Jan from New Hampshire Tax-aide

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2017

I tested and compared eighteen different online schedulers. EZnet Scheduler was the right choice.

Pros

Ability to support a multiplicity of stations, ability for people to use it WITHOUT an account, ability to flag fields that are required/not required, map associated with each station, ability to embed HTML in another web site, pricing.

Cons

Requirement that time slots across stations share 'starting point' with office hours - makes it complicated when scheduling station using different task durations at different start times. Customer support not always responsive to support requests (sometimes get addressed right away, other times they seem ignored, so I just ask again until it 'takes'.)

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Jan, Thank you for your review and feedback. Time slots and stations do not have to have the same starting point. I have asked one of our customer service reps to reach out and help you with this. I am sorry you have experienced a delay in our response time to handle your concerns. Please let me know when you experienced this and was it a phone or email request? Was it outside of normal office hours? This will help me to understand what I need to do to correct this concern. Thanks again for your feedback.

September 2017

Sylvia from Adams Pest Control of LR Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

We use the software in our service business and are very pleased with it.

It has helped us meet the scheduling needs of our renewals department.

Pros

Ease of use and support makes this product a great product for the money. Being able to schedule a service quickly is very important.

Cons

Lacks some reports we would like to have. Other than this, we feel the reporting to be sufficient for the product. We use it daily and that is all that we feel needs any improvement.

Response from EZnet Scheduler of EZnet Scheduler

Replied October 2017

Dear Sylvia, Thank you for your review. Please let us know what reports you need. Many are there but if you need one customized we can help you with that. Please send us your requirements or reach out to your customer service rep Scot. Thanks again!

September 2017

Tammy from Town of Westerly

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2017

Customer rep has been very helpful and responsive to questions.

Pros

The ease of use for the customer and for our internal staff is a must and you nailed what we need. We just renewed for another year.

Cons

On occasion there seems to be a glitch in sending an email to the customer, but I know recent upgrades to the system seem to have things on track again.

Response from EZnet Scheduler of EZnet Scheduler

Replied November 2017

Hi. Tammy, Thank you so much for your recent comment about our Eznet Scheduler. We take pride in what our powerful system can do for companies like yours. In regards to your concern, yes, we are always revamping the site so you should see many improvements. I will forward your concern to a specialist to check the issue. Please be patient as we are currently revamping our system. If you don't mind, please share the link below. www.eznetscheduler.com. Thank you for choosing EZnet Scheduler! Thank you, Mike

September 2017

Mallory from High Park Nature Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0