About Raken


Raken is a cloud-based reporting solution designed for the construction industry. It helps to keep track of construction projects and provides users with site updates in real time.

Raken allows project managers to maintain daily work logs, schedule and assign jobs to employees, send updates to field agents, generate and share snapshots of a project's progress. The solution also helps businesses keep track of subcontractor hours. Integrations with Procore, Prolog, Egnyte and Box are available.

The voice-to-text functionality allows field agents to record observations verbally. The built-in photo gallery can be used to store and categorize site photos and videos. Raken also offers automatic weather capture, alerts and notifications, customizable surveys and third party integrations.

Mobile apps for iOS and Android are available. The solution is priced on a per user per month basis, and support is offered online, via email and over the phone.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

158 Reviews of Raken

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(112)

4 stars

(42)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 158 reviews

Do you use this product?Write a review

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Construction is Hard, But Daily Reporting Does Not Have to Be

Raken was the solution to our Daily Report Delema. Years of filing paper dailys left us with mountains of papers to file, lack of information, and inconsistent reporting. On the surface this is OK until something happens down the road that you need to look back. Sometimes a job that is over 5 years old needs to get dusted off and dredged out from the bowels of the filing cabinet. Raken solves that with its easy to use interface, cloud storage, and impressive looking reports. What sold us the most on the product was its ability to incorporate photos into our reports. It is well worth the upgrade in the account. Since our companies owner is not around all the time it allows him to log in at the beginning of each day and quickly get a visual feel for how each of our jobs are going. And we all know that a picture is worth a thousand words. This is paramount when an issue arises; photographic proof is money- be it going into your pocket, keeping it from coming out of your pocket, or in the monetary value of time. Although I would not say that Raken takes our employees less time in the field than our traditional reports (as their product promises) it does provide us with consistent reports that are easy for us to send to clients when needed, asses for subcontractor billing and most importantly: They guys USE it. Nothing is harder than getting your construction crew to follow a clerical procedure. Raken solves that with its easy to use mobile interface.

Pros

It is a software my guys in the field will and do use. It is simple as that.

Cons

Although constant updates are good, Raken does change their online site up relatively frequently as they roll out newer and better options for the product. Although the end result is good, for those who do not adapt to change in the technology world, or are not tech savvy it can be a bit frustrating.

Response from RAKEN of

Replied March 2019

Thank you for your review and feedback! We really appreciate this information as it helps with further development of Raken. If you need any assistance with using Raken in the most efficient way possible, please feel free to reach out to us at help@rakenapp.com or give us a call at 866-438-0646. We would be happy to help. Thank you!

October 2018

Aneisha from LeadersN Property Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Do we love Raken? Yes, let me count the ways!

Just amazing! It doesn't matter if it is billing, recommendations, walking a non-tech employee through logging on, assisting on feature access or training, this company is by far one of the best in customer service and the level of power for field reporting is superior to anything we have had in the past!

Pros

1. Cloud based (no expensive servers, no storage limits)
2. Extremely easy to use
3. Allows Foremen/Superintendents to have very detailed field reports
4. Can share photos, recordings, weather, and reports with a link vs. large emails
5. Can track jobs by crews, employee, and cost codes
6. Easily document weather delays
7. Voice recording allows for a LOT of flexibility and complete detail
8. Phone, ipad, tablets or desktop are part of the accessibility with just a logon
9. All this at an affordable price
10. If you need to go to mediation and/or court, this is quite the electronic storage
11. Allows for employee to sign the time/work performed and no accidents
12. Easily modify your daily field report for different jobs.

Cons

1. We started when it first launched and it didn't have all the features but they were listening and added new things constantly
2. Would like to see more gps functions later for time card validating

Response from RAKEN of

Replied October 2018

Thanks for your time writing this review and feedback, Aneisha! This is very exciting to hear. We have built Raken based on customer feedback and will continue to do so. Thank you!

October 2018

Jason from Barton Malow

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

October 2018

The Barton Malow Review

I can hold people accountable for there actions of projected dates vs delivered dates. I can log deliveries as well as the inventory sheets of these deliveries.

Pros

I like that I can update from my Ipad and it will generate to my desk top and phone in real time. I also like that you can customize the review questions/inspection questions. I also like that I can email the uploaded and signed report to anyone I need to.

Cons

I would like to see my subs reports prior to having to sign the report as it generates the signed report. I would also like to have an option to upload videos as well. I would like to be able to search the reports making it easier to look up documentation as we move through the project., Sometimes we are required to supply dates and times of activities and or documented issues. It makes it a long investigation period when searching an issues or log that was done 8months in the past. Maybe there can be a key word search added and or task, unless there already is one that I dont know about.

Response from RAKEN of

Replied October 2018

Thanks for your review and feedback, Jason! Please contact us at help@rakenapp.com, we will be happy to assist you with the observations you¿ve described. Thank you!

March 2017

Susan from Diversified Erection Services, Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Raken for construction reporting.

We are steel erectors running 3 crews. We were going crazy trying to keep up with who was where doing what. None of our Forman are good with paper processing. We introduced them to Raken and we get more detail on a daily basis that we ever thought possible. They love it....what was burdensome communication is now bragging rights....the Forman take pride in their work and out-do each other with amazing photos of work completion and level of daily accomplishment. We are no longer chasing down fuel and charge card receipts as they just snap a picture of it, include it in the daily activity report and throw the paper away. No more Monday morning crisis calls from the office trying to sort payroll, either. We close everyday knowing how many hours each employee worked on each job. Payroll and cost accounting can now be processed daily and by Monday morning, payroll is all ready to go with the push of a button. The Daily Reports are also very professional in appearance. We are often treated like small potatoes by large General Contractors and now, with our Daily Reports, we no longer have long negotiation sessions over Change Order requests because our work is accurately and professionally documented along with photographs. Thanks, Raken. We are fans.

Pros

simplicity, affordability

Cons

limited search ability from the app.

Response from RAKEN of

Replied August 2018

Thanks for the review Susan! Glad we could make your daily reporting process much simpler.

March 2019

Ammar from Cortel Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Don't waste more time on daily reports and stay organized!

Pros

1) Its both on the mobile and desktop
2) I added all work logs so that I am always reminded of what things I have to look into
3) It has a task list
4) Can easily navigate between days / work logs
5) You can add pictures directly to any work log
6) It reminds you if you missed a daily report and you can specify which days you work
7) When you have repetitive work logs every day, you can use the roll over button and it'll automatically copy your previous day's report into today, without the pictures!
8) There's a note section where you can add general site notes, safety notes and so on
9) There are 6 survey questions that helps you stay on track every day and remind you of stuff
10) You can add more members and you can all contribute
11) It automatically adds today's weather to the report

and so much more! it helps you stay organized and is very user friendly.

Cons

1) I can not export all pictures or reports at once if i'm on the lowest plan
2) when you add a work log, its added to all future days ahead and will always show in the report even if it was empty and not added, this should change and raken should hide empty work logs from the report
3) work logs updates sometimes in a weird way and say you started with 10 work logs every day and if you delete some of the logs to not show in the report empty, raken will eventually update and delete that log from the upcoming days

Response from RAKEN of

Replied March 2019

Thanks for all the great feedback, Ammar! We really appreciate it! Please reach out to us at help@rakenapp.com so we can help you with the work log rollover feature. We can turn it off so you can start fresh each day if that¿s preferable. Either way, it would be great to collect further feedback from you. Thank you!

October 2018

Brian from Royal Glass Company, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Great keeper of information with Cloud based back up.

The Raken has been a positive addition to our field. It has replaced the old school hard bound book used for daily reports. It has allowed us the ability to diversify the documents we upload, including daily equipment inspections and other paperwork that comes in every day. The additional benefit of uploading photos or project progress and potential issues on site have been a bonus to the project management team in that they can see details if issues without having to go to the field to see them.

Pros

It has been fairly easy for our field end users to operate. By self admittance, we are not the most tech savvy group, but it has proven to be easy to maneuver around and upload documents we find to be important to us.

Cons

Not necessarily a con, but more of a financial decision. We should have upgraded to the next level to really take advantage of the customization. That was our choice and we are working through whether we make the jump to the next level.

Response from RAKEN of

Replied October 2018

Thanks for the review, Brian! It's great to hear that Raken is easy to use, especially for a non tech-savvy group, and that you find lots of importance in the app. We appreciate the feedback! Feel free to call our fantastic customer success team at 866-438-0646. They will be happy to help with any questions you may have regarding packages and capabilities.

October 2018

Eduardo from Construction

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Raken reports

Good and fast pace. I like baing able to mix computer and app updating depending on needs.

Pros

I can track delays easily with pictures going back to dates.

Cons

I would like to be able to see a list of one particular section of the survey throughout the whole project instead of looking day by day

I.E. - (Oct23) Survey: Any delays today? Yes, rebar was not done on West wall...
(Oct 14)Survey: Any delays today? Yes, rebar was not done on North wal...
Etc.

Response from RAKEN of

Replied March 2019

Thanks for reaching out to us, Eduardo! We have a feature very similar to what you described. If you log on to our web app at app.rakenapp.com, you will be defaulted to our dashboard. From there, click on the search bar at the top. If you're looking for all delays that occurred during the life of a project, select the category 'delays' and the project name. The search results should appear chronologically. Alternatively, you can also use the 'Insights' tab under the 'Delays' graph. You can specify a time frame and a project to see a graph with all delays over time. Clicking on each bar of the graph lets you see each delay in detail. One more option to consider is running a Weekly/Monthly Summary Report. It will include the daily breakdown of delays. Let us know how we can help at help@rakenapp.com. Thank you!

May 2018

Robert from Bayley

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

The very best daily reports!

Due to the ease of use of this product, the entire team that now does Daily Reports does them quickly and easily and most important they do them DAILY because of this great product.

Pros

Started out with the free trail version on a single construction project, and after seeing how well it worked and how easy it is, we are implementing this program on several additional teams to get buy-in from more company members. It is extremely easy and QUICK to fill-out valuable daily information. I love the ability to quickly snap pictures right within the app and the final report timestamps the photos and formats them beautifully in the end product for distribution. Implementation of your company-specific logo is a great touch and it is very professional looking.

Cons

I wish we could add some fields / customize them a bit (for example, adding an Overtime and Double Time section to the hours). Also it would be great if we could search from within the iOS app - not just for days but also for content within reports in case we need to go back and look things up.

Response from RAKEN of

Replied August 2018

Thanks Robert! Glad to see we're helping you out at Bayley. We're releasing some updates soon to address your concerns with time cards customization. Let us know if you have any other feedback!

March 2019

John from Hendrick Construction

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Raken Haves and Have nots

Raken is good. But far from the best. It is expensive for what little it does. I think for what it offers. Others will soon come along and find it essy to do more for far less

Pros

Raken is for all intents and purposes a great software for daily reports. Weather is right there. Days can be pulled up and out when needed

Cons

There are many things that other software does, within their daily reporting capabilities that Raken simply doesn't.
issue tracking and reporting is much better with other software. And the ability to customize the daily reports on a per job basis is better with other software

Response from RAKEN of

Replied March 2019

Thanks for your great feedback! We'd love to schedule time to go over Raken with you. Although we start out as a simple easy to use daily reporting app, there¿s a lot more that our software offers, including subcontractor collaboration, photo management, Time Cards, Summary Reports, Executive Dashboard, budgeting of hours, and more. We want to make sure that you get the most out of our solution so please email us at help@rakenapp.com to schedule a free (as always) training session with one of our team members. Thank you!

October 2018

nichole from EPC Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Love Raken - Highly recommend

Tracking and receiving daily reports is made possible. Without Raken it would be a paperwork nightmare for everyone.

Pros

The support is the best support out of all the software packages we use. The developers respond quickly to bigger issues and most importantly the software is incredibly intuitive and well designed. All spectrum of technical skills in our company can use it with ease.

Cons

I wish they had more functionalities that we could use. We really only use the Daily reporting function. I would love to be able to download everything into an excel file.

Response from RAKEN of

Replied October 2018

Thanks for your feedback, Nichole! We have an Excel report called Manpower Summary which includes every work log ever entered into a daily report including the hours, the name of the contractor, and the description of the work performed. Please reach out to us at help@rakenapp.com and we will give you a rundown of this feature. Thank you!

March 2019

Joe from White River Flooring Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Super Easy &