Shop-Ware is a cloud-based auto shop management solution with features like staff management, customer management, bookkeeping, parts management and workflow handling. The solution is designed to be used by multiple staff members.
Shop-Ware tracks open jobs and manages workflows by connecting employees and assigning individual responsibilities and priorities. Jobs can be transferred to other staff members and real-time notifications are sent to avoid any missed deadlines. The solution also provides time clock and messaging features to manage all employees within a workshop.
Other features offered by Shop-Ware include dynamic searching, editing capabilities, repair order tracking, business intelligence and a task manager. It also provides a centralized communication portal that enables users to communicate directly with their customers. Staff members can share repair order details, notes and recommendations through the portal which also helps with history tracking.
Shop-Ware is available on a monthly subscription basis which includes support via email.
Ric from Accurate Auto Repair
Specialty: Auto Repair
Employees number: 2-10 employees
This is a fairly new product (maybe 5 years) which is good and bad. Good in that it's modern software that's not compromised by having previous server based systems - it's designed to be fast and easy and it is. They are putting in new features weekly or even more often, but at this time it has a way to go to be the absolute best features-wise. For our shop, the speed and ease of use far outweighs having to use a couple workarounds. Customer service is extremely responsive and stays on any problem or request until it's done. Smart software & really intelligent, responsive and caring people.
Complete a Repair Order in less than a minute from Customer coming in to signing the estimate
Visibility to everything going on in the shop
Quick financials by job or by individual services and recommendations, including GP on labor and parts
Solid inventory and parts purchasing management
Integrates easily and smoothly with Quickbooks
Ecom ordering systems lets me look at my suppliers' price and availability side by side
Open search routines - you don't have to flip around to different sections of the program to find something specific
Auto-populates parts from your inventory when doing estimates/recommendations
Do anything you need to from anywhere from any device. Good mobile implementation.
Scheduling system is standalone and doesn't work with other calendars (Google, etc.)
I'd like more automation/notification on parts needed
Christian from Luxury Auto Service
Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware.
Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software.
I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry.
Anthony from CoAuto
Ease of use, functionality, we are able to create masterpieces and present that to the client. There is no loss of information between the technician and the SA. All information collected is on the repair order and it looks phenomenal. Parts management is pretty awesome, I know if I have a part in stock for the next few days appointments and when I need to make a stock order all I do is make a couple of clicks and BAM I am done. This tool is saving time, we are able to get more done. It is fun for the team to use the software.
Its cloud based which opens up doors that have always been locked.
It is fun, we pass the ball--its kinda like a game.
There is still some reporting they need to incorporate which they are but its in Beta, from what
I hear its phenomenal. That is a complaint from my controller/bookkeeper, if you asked me I have no complaints, so looking forward to watching this product grow.
Eric from MileHybrid Automotive
Employees number: 2-10 employees
Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware.
Sensible, natural workflow. Ease of use. Excellent Customer support.
Nothing to report. We are delighted.
If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware.
Steve from Garage 47
Employees number: 2-10 employees
I have always wanted the features ShopWare provides but could never find it in another product. This software puts me heads and shoulders above my competitors and allows me the flexability to manage my shop the way I want too. Kudos to ShopWare for setting the bar for SMS!
Upload pic, vids, TSB's, recalls, test results, you name it! PAPERLESS!!!!! Now there is a savings... Printer supplies, paper, Ink... Need I say more?
If you have to print an invoice (usually once a week or so) it may winde up being multiple pages.
Travis from Atomic Auto
Shop-ware has grown into a feature packed full blown shop management system. As one of the early adopters our shop has seen the progress and how fast the development team has been adding features. Looking forward to the future and what more comes.
Web-based so we no longer need a server on site. Built in estimating, integration with quickbooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.
Like anything, occasionally there are hiccups or short periods of updating or server issues. However if there is an issue, they are super responsive and handle it as fast as humanly possible.
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