About ProcessMaker


ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing, automating and deploying business processes of different scales. The solution features a document builder that is used to create electronic receipts, letters, confirmations, invoices and contracts.

The ProcessMaker designer provides a cloud-based drag-and-drop process modelling tool that allows users to create and edit process diagrams using BPMN standards. The designer resizes and labels all process elements and allows import and export of processes in the BPMN format. The designer enables users to create multi-language forms and subforms without programming knowledge.

The solution provides offline access, which enables users to fill mobile forms and later synchronize data after coming online. The solution provides an activity dashboard that gives users visibility into how processes and employees are performing. The solution creates personalized dashboards based on process efficiency index and employee efficiency index. The solution is available on a monthly subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of ProcessMaker

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

4 stars

(6)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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January 2018

Budi from PT Berlian Sistem Informasi

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2018

Consider to user BPM Processmaker because it is open source

powerful software for business process management

Pros

- Open source is one of our benefit
- Interface simple but user friendly
- Workflows defined is easy
- Source can be modify because its open source
- Email is easy to configure
- User management have complete information
- documentation good

Cons

- Output as PDF format need to fixed out
- License price is too expensive
- should need experience in javascript because using many parameter for approval or workflow process
- support only come from community

February 2017

Pedro from it2020

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Good BPM Framework

I developed some

Pros

Objective and oriented to enduser like as email system

Cons

Dashboard component needs to evaluate more

December 2017

Mostafa from Pen&Paper

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

Good Program in Workflow

its really good program just need pet training for use also need to make it low cost

Pros

Work Flow is The Perfect - start up company also will be very useful for it - its easy to control the employees time sheets and Absences

Cons

Over Cost Per Month for 100 employees, not every one can use the work flow designer easy ,we have to make team and start give them training how to use the program

June 2015

Olivier from ARaymond

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

June 2015

Great application, have embedded it with GLPI (IT management: asset + incident/request)

Experience: have developped a GLPI (http://www.glpi-project.org/spip.php?lang=en) plugin to embed ProcessMaker into our ITSM (IT service management) application, in order to provide our network (ARaymond network) dedicated ITIL processes (IT Infrastructure Library: implemented processes: Change Management, Release Management and specific User Management process). Used by more than 2000 end-users and 150 Technicians. Configuration: VM 4 core CPU 16GB + Windows 2008 Server + IIS7.5 + PHP5.4.14 x64 + mySQL5.6.10 x64, hosting GLPI + ProcessMaker + Piwik Pros: easy to install (don't need to install anything on client side: web application only: PHP and mySQL), easy to use. Can be embedded with other software. Good and detailled wiki about usage, and interfaces. Cons: sometimes some minor browser issues when using the designer.

June 2015

Martin from MDL IT Services

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

June 2015

Excellent Value from money

We have been able to implement multiple business processes in Process Maker, simply by watching a few examples on Youtube. The software (Particularly in the latest v3) is extremely simple to use once the basics are understood. The platform is stable and provides multiple methods for integrated with other business systems such as CRM, ERP or Reporting tools. In addition, it provides authentication integration (LDAP and Active Directory) meaning we don't have yet another user list to manage.

July 2016

ALI from IRANCC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

MY COMPANY

IBM® intelligent business process management (BPM) solutions improve the visibility and control of your business processes. As a result, they can help differentiate your business from the competition, deliver the right goods and services and meet the demands of your customers for consistency and convenience.

May 2015

dipo from dipoleDIAMOND

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

May 2015

Very easy to get started with and a fast evolving BPMN compliant BPM solution.

ProcessMaker is Open source which allows you to test the software at no initial costs and make changes to the source code. It is fully web based and now has a new mobile app for iOS and Android. Quite a number of the cool features are however limited to the enterprise version. the organisation is still growing and support for customers in non-US regions is not as optimal as can be.

June 2015

Heiko from Meatco Namibia

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

June 2015

Flow of Exellence

Having ProcessMaker in our Company has improved the Work flow of Documentation greatly, saving us time and improving on workloads. From the End-User we receive good feedback and our Customer are enjoying the Value we can add for them. As for the IT Team building these forms feedback is positive, ease of creating and implementation to Maintenance is enjoyable

June 2015

Douglas from Resultares, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

June 2015

Our organization services 18 of the top 20 petrochemical companies in the US on the platform.

We leverage ProcessMaker for foundation/engine for the workflow we have created utilizing the ProcessMaker software. The ability to gracefully make the modification our clients require and process heavy volumes of transactions daily make ProcessMaker a great fit. Their support, organization flexibility and long term strategy are a perfect fit for us.

August 2015

Georgios from Not to be disclosed

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Review of first trial for the ProcessMaker

In general the product is align with our requirements. We had a test run by defining processes around product definition (Product Lifecycle Management) We are looking for an end to end workflow for defining complex products on Telecom Operators. Also we would like to know on the SI partners in the South East Asia in order to engage with them.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

perform BMP fast, easy and safe

Very intuitive, he helped me to make an IT governance process diagram. easy way.

Pros

intuitive, fast to use, excellent tools for processes.

Cons

lack more languages, minor problems in navigation

July 2015

Eduardo from IDEATI

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2015

Easy to use, detailed documentation, great support

You can start from scratch and have a non trivial working process in a few hours. Great set of features and well documented extensibility options. Simple licensing model, unlimited users makes it easy to grow at small steps with no worries about it.

September 2015

Pedro from it2020

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

September 2015

BPM software with a very good concept, user-centric and todo tasks on focus

BPM software with a good concept, user-centered and in the tasks ahead. with this new version 3.x, greatly improved about performance presentation quality and BPMN good tool. a now need to improve BRMS module, not only an plugin

June 2015

Kolawole from United Bank For Africa PLC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

June 2015

An excellent tools for organisation with process efficiency mind set and quick EDD for delivery.

We having being using the platform over 4years and stability is a great value. With user communities of over 9000 and very dynamic environment. Meeting business demands at reasonable turn around time is a great value.

December 2015

Logeswari from Bosco Soft Pvt Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

1 of 5

December 2015

3 Months of experience in the Process Maker

Positive: 1. Easy to develop the workflow 2. Reduce the time in the development part Negative: 1. Many features need to be build in the process maker 2. Please provide many plugins, web services and dashboards for development 3. I need to clarify and i need the example videos for following concepts: 1. Events 2. Black Box Pool 3. Data Object 4. Data Store 5. Group 6. Losco 7.Marker Types 8. Message Types 9. Task Types 10. Case Scheduler and Cron

November 2016

Jeremy jay from Banking

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2016

Review of Processmaker

Easy to use and very empowering for the business to create tactical workflows which do not require much of systems integration Needs improvement on the BPMN Process flow notation and be more model driven. Process configuration would be faster if based on the process objects rather than accessing the widget panel

Pros

Easy to use

Cons

Weak integration capability and few connectors readily available

November 2015

Aamir from Co

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2015

I found what i needed.

I tried processmaker for our HR flows and undoubtedly it is the one we needed. A simple wiki is there to help you out. Thank you processmaker team.

June 2016

Jemiris from Bosco its

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2016

it is so awesome

pros: all the things are done properly cons: so more elements to be developed like timer event .

June 2015

Andi M from PLN

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

3 of 5

June 2015

amazing.....

Pros: Easy of Use A lot of interface for outside world Cons: No option to go jump if single assignment KPI & mobile app only for enterprise

July 2015

Leonardo from Micrositios SAS

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

July 2015

Nice product

Great tool, easy to understand.