Asset Panda Software

4.65 / 5 (715)

About Asset Panda


Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere while updating data in real-time.

Asset Panda helps users assign contacts by location and track depreciation. The User can use a barcode scanner to look up asset details and automate pick lists. Role-based security ensures that employees are granted the appropriate level of access, so they always see the information relevant to what they are working on. Asset Panda offers customized exporting and reporting features. Reports can be automated via email, with the ability to add custom calculation fields (and designate if each field should be required) before sending.

Asset Panda helps users in auditing, facilities management, equipment support ticketing, compliance and purchase order management. Other features include asset photo tagging, replication configuration and Gantt charts. Support is available via chat, email and phone. Pricing is either per asset or per user.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

715 Reviews of Asset Panda

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(491)

4 stars

(205)

3 stars

(17)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

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Showing 1-20 of 715 reviews

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September 2018

James from Utah Valley University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Asset Panda solved the impossible.

We had an incredibly diverse inventory. Fields for one asset didn't necessary make sense for many other assets, which just about every inventory solution we slogged through demos trying out couldn't handle. At first I found their 10 table (group) limit rather restrictive, but once I figured out how I could leverage their system into a functional schema, it was as incredibly robust as if I'd built the database myself - and fast for a cloud solution. Now I don't need to spend unthinkable amounts of time building a LAMP solution from the ground up, or paying someone to do it for us, and all without hardware to worry about either. It's an expensive solution, but it will guarantee a worthwhile ROI when you do the math and realize the costs of creating a solution as powerful as they have yourself. And you get the Apps too!

Pros

We had control over our basic database schema from the beginning. Asset Panda looks and feels like a turn-key inventory solution to our users, but we designed and built how it works for our own custom and niche needs, without a developer and without expensive licensing and hardware. If you factor in those costs to achieve the same control and quality that Asset Panda achieved out of the box, it easily pays for itself.

Cons

Some of the features built for everyone are forced on everyone. Session timeouts that are way too fast have been a problem. If it times out while viewing a report, it will take you back into that report with no way out instead of just taking you to your default list view. More complex searching in the List View is lacking right now. You can get complex with reports, but you can't run actions on reports' results. The good news is they've been very receptive and responsive to feedback. Not once have they said "this is how it works and we don't plan on changing it." which is refreshing. Most of our feedback is submitted for future feature requests.

Response from Asset Panda of Asset Panda LLC

Replied September 2018

Hi James, we appreciate you writing a review on the Asset Panda No code platform. We strive the offer the most adaptable platform in the world to help our clients meet their specific business needs without having to write one line of code. If anything comes up we can help you with please reach out to Oiler Workd Class client success team via phone, email or chat. Thank you for the opportunity to serve you.

November 2017

Lee from National Physician Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Product does what it is supposed to -- and we especially make use of the mobile application (scan)

1) Gone are Move-Add-Change (MAC) forms that technicians would lackadaisically fill out (and if they did the penmanship turned the whole process into guesswork any way) 2) Asset repository can be updated instantaneously with a few taps on the SmartPhone 3) A decent attempt to impose some standardization 4) Reporting is only limited based on the type of data enter 5) Saves time

Pros

Definitely barcode scanning with the mobile application; the software could not be easier to learn and use. Audit feature is really nice so the history of seeing how people screwed up what they did with an asset is right there. Nice repository for contract and warranty information.

Cons

Sometimes app barcode will scan successfully but item will show up as not in AP, but when you do a text search of the code you just scanned it will display. Software does not prevent people from entering information incorrectly or uniformly ("garbage in, garbage out"), but that is a personnel issue. As mentioned in the "Pros" piece, the software itself is remarkably easy to learn and use and takes little time if engaged with the process properly for moves/changes. Software does not seem to have a depreciation component for automatically calculating inventory values from year to year (helpful for finance divisions). Not sure what the calendar feature would be used for, but that's not so much a "con" as it is more of a Scooby Doo "RHUH?" question.

Response from Asset Panda of Asset Panda LLC

Replied November 2017

Hi Lee, we appreciate you writing a review on the Asset Panda platform. We are going to look into the barcode scanning comment. We have not had that comment prior and wonder if it might be isolated to your settings. One of our customer success team members will reach out to you. If anything else comes up we can help you with please let us know. Thank you for the opportunity to work with you.

September 2018

Adam from Blue Square

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

So many uses!

GDPR compliance has been made easier with the system being rolled out to everyone we can use it as an image store with added contracts that people sign to allow us to use those images. its great. The overall experience is a good one, its helped me further my career in the field and has got my name on the map and thats partly down to this system and its capibility

Pros

Once you learn the configuration of the system you can use it for so many things. It can replace electronic signing for assets or compliance... if there is a change in your asset management process its very easy to map in your mind what you would need to change on the system and what links will be affected. I cant say in my years of dealing with asset management that I have seenanything better or easier to use.

The Mobile App is an absolute life saver. If your resource is stretched like mine, with the right processes in place you can mould the system to allow employee's to manage their own assets and take responsibility themselves which is a powerful thing.

Cons

Some great features like Gallary or audits are not quite as customisable as I would like.. minor but can sometimes be a pain considering my first point

Response from Asset Panda of Asset Panda LLC

Replied September 2018

Hi Adam, we appreciate your writing a review on the Asset Panda platform. Your review really hits at the core of what we hope our clients experience. The idea that you can configure the platform to solve a large number of business problems is what we are going for! Allowing the users to take responsibility is also at the core of how we help the world work smarter. If anything comes up we can help you with please reach out to our World Class Client Success team via phone, email or chat. Thank you for the opportunity to serve you.

June 2018

Patrick from Pearl Media

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Asset Panda is an exceptional tool for our company!

Asset management that keeps our operations streamlined and saves us money.

Pros

Excellent design, capability, and flexibility! After vetting many other vendors, Asset Panda far surpasses its competition. Its configuration flexibility, included features, and user interface are unmatched by all. Asset Panda makes it easy to configure a setup that aligns with your company's workflow and processes allowing you to create a powerful configurations that go beyond basic asset tracking giving you the tools you need to succeed. It includes many valuable features at no additional cost where competitors want to charge significant amounts for over their base product. Want to scan assets in and out with your smartphone? Asset Panda has you covered. Their competitors want to know how many users will you have, how many devices do you need, etc, all to charge you just to have the functionality whether you use it or not. Lastly, the user interface is excellent and highly configurable so that you can configure your setup to best meet your needs and the needs of end users not be stuck paying for a system that you need to adapt your business to to make it work.

Cons

The only con of Asset Panda is that some may find it lacks intuitiveness. When setting up advanced configurations, a good understanding of how things are linked and how certain fields behave and/or react to changes is required to ensure you achieve your desired result. However, do not let that be a deterrent as Asset Panda will handle the initial implementation of your configuration, and should you want to make changes in the future and may not be sure how or are not comfortable making them yourself, Asset Panda is a quick click or call away to help.

Response from Asset Panda of Asset Panda LLC

Replied June 2018

Hi Patrick, we appreciate you taking the time to write a review on the Asset Panda platform. We love the description you give on our platform. It is an awesome summary of what we set out to provide for our clients. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

January 2017

Brittney from Cellular One, Naked Mobile, Business Solutions Powered By Cellular One

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Tailored to my company

We were looking for a photo catalog of all the items we had in stock. We do weekly events in multiple locations and we were looking for a way to keep track of what was being sent out to the events and track what was returned. Considering that we were going to hand out little giveaway items we would send out 100 items but we might not give away all of it. Some of it would be returned and have to be added back into inventory. That simple task was just not possible with other inventory systems we tried. We also were looking for something that included a photo. Our promotional inventory has multiple items that can be labeled the same but are different. ie, Pens vs Stylus pens or Plastic cups vs tumbler cups. It was very nice to be able to see a photo of what the item was. Again, this was a feature that other inventory systems were not capable of doing. I love that once the initial set up is in place that we are trained how to alter any aspect of the way our program is displayed and operates. We decide how our program functions. It is completely customizable. I am super impressed how much freedom this program gives us and is well worth the money to invest in. I was able to take care of 6 different monthly or weekly tasks with this 1 program. Now what use to take me nearly a week to complete I can complete in a day. This program is incredible! My only hang up is that it does take some poking around and a lot of trials and error to get the hang of. If you are not computer literate it may take you quite a while to understand how this works. It's very technical on the back end although when the back end is set up it is very user friendly.

Pros

Completely customizable
pulls customized reports
has the option of a photo displayed
The calendar feature is extremely helpful

Cons

Not necessarily a con but it is very technical on the back end. Building the program is the most difficult part. Although, it did get me well acquainted with how the entire system works. I'm glad you start us off with people who can walk us through.

Response from Asset Panda of Asset Panda LLC

Replied January 2017

Hi Brittney, we appreciate you taking the time to review Asset Panda. If anything comes up we can help you with please let us know. Also, keep the product feedback coming. We love it! Our clients suggestions drive our product. Thank you for the opportunity to work with you.

November 2018

Vanessa from Coleman Worldwide Moving

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

IT Asset Management

Our company has over 60 offices spread throughout the country, and before Asset Panda, we had no easy way to see where our equipment was assigned. We had to go through several different applications to see what assets even an individual employee had. Now, we can quickly see all equipment at an entire location. Asset Panda has greatly improved device accountability as well as equipment life cycle planning.

Pros

Asset Panda is easy to use with an intuitive interface and customizable asset fields. The ability to import existing asset lists and scan in new assets is a huge time saver. Even manually entering new asset records is easy since Asset Panda has the ability to copy and then modify existing records, saving me from entering the same fields over and over, such as model numbers. If I do have trouble or questions, Asset Panda support is always prompt and friendly.

Cons

It can be slow to pull asset information at times. Reports are also slow to generate. It normally takes 30 minutes to an hour for me to receive requested reports, and sometimes I need faster access to that data.

Response from Asset Panda of Asset Panda LLC

Replied December 2018

Hi Vanessa, we appreciate you writing a review on the Asset Panda platform. We have made significant changes to our reporting module. You will see significantly faster response times in the very soon. If anything comes up we can help you with please reach out to our World Class Client Success team via phone, email or chat. Thank you for the opportunity to serve you.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

February 2019

Asset Panda was an unexpected surprise as a very powerful tool for business

My customer was having trouble with a lot of IT assets that were not properly managed. They suffered big financial damage for stolen or "lost" assets, and also for purchasing some parts or equipment since they had none, only to find out days after that there was actually a proper stock. Now, the IT team can provide agile response to users' requests, they are anticipating waranty and licensing renewals, and they are doing a lot of reassignment of compute and mobile devices since now they can match device specifications to job descriptions and roles, thus optimizing the way assets are being used.

Pros

The customer was able to start getting value from AP in a few days, even when there wasn't enough information to feed into the system. Since they were previosuly doing no asset management at all, they were worried about having a very long adoption curve. The truth is they were able to put whatever basic information was available and the, day by day filling more as they were able to dedicate time to this task once they had no need for manual processes.
The customer has already in place a lot of Zendesk integrations, so they felt AP was a very nice new member of their IT ecosystem.
For me, the most value comes from the fact that they have not need any tech support for using the system, so consultancy time has been mostly focused on obtaining new information to put into the system.
The mobile app's integrated barcode scanner was an unexpected benefit which made the customer really happy.

Cons

The lack of a current working integration with Salesforce was an stopper for a bigger project with a new customer.
For some current customers that I'd like to offer AP as a new solution I have the problem with integration with GRC systems, mostly for compliance with ISO27000 and some other process oriented and cybersecurity frameworks. The API is currently not as friendly to use for this kind of integration.

Response from Asset Panda of Asset Panda LLC

Replied February 2019

We appreciate you writing a review on the Asset Panda No-Code Platform. We constantly are working on new API integrations and supporting the existing. We love that you are using the integrations with your clients to help solve business issues. Since we are a platform you can co figure Asset Panda to handle a lot of use cases including PO Managmernt, facility management, inventory, help desk etc... basically any business issue with a unique workflow. If anything comes up we can help you with please reach out to our World Class Client Success team via phone, email or chat. Thank you for the opportunity to serve you.

July 2018

Alex from RammSanderson Ecology

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The setup process was very painless. Asset Panda helped us to develop the functionality we needed

Easy cataloguing of all company assets and user friendly software that can be accessed by all staff. Allowed a live system of equipment availability to be developed. In future will allow us to perform rapid audits and maintenance of equipment and fleet.

Pros

Easy to view all assets and their availability in an overview page. Group check out function very useful and time saving.

Barcode scanner very responsive even using part of the barcode or when under a semi transparent surface.

Addition of new assets and use of software very easy.

Barcode generation very simple.

When searching for a project it was very handy to only have to input part of the project name

Addition of new projects and employees very easy.

I've included a few cons but these are all minor. They don't mean to demean the software as it is very good, they are simply little observations that, with some minor tweaks could iron out a few issues I have had with the software personally.

Cons

Creation of some forms/actions/calendars quite difficult and had to resort to technical support. It is hoped that, over time, competence will develop and so will ease of use.

On the app, when scrolling through assets, unless you scroll very straight the side menu opens to reveal favourites, groups, tools etc.

Filter function for assets is a little temperamental - filtering by category e.g. iPad required IPAD to be typed, this is a little frustrating and it would be helpful that by typing ipad, iPad or IPAD if you could obtain the same result that would be much easier.

Similarly, when searching for an asset without using filters, if the item cannot be found due to minor discrepancies with the text, the system does not seem to allow a return to the list of assets.

Response from Asset Panda of Asset Panda LLC

Replied July 2018

Hi Alex, we appreciate you writing a review on the Asset Panda platform. We love the detailed feedback and have forwarded to our Product Team. If anything comes up we can help with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

January 2019

Eric from FDH Infrastructure

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Asset Panda

I had the pleasure of working with the implementation of Panda for the company. Customer support has been more than helpful in every aspect of her responsibilities. Since the company I work with has never had an inventory management system this whole process is going to be a culture shock to them. simple processes that were poorly practiced are now replaced with the proper procedures to track and trace all assets. Support team's energy and enthusiastic approach to implementing this to my team was great. the thought did cross my mind that if I were to get a mundane implementation rep that it would make the employees think that this was another boring system that some young guy with a degree is trying to make an old dog do new tricks with...kind of a deal. There approach to implementation of the software was great. This also speaks volumes for her management to put her in a position that fits both her character and her work ethic. I give support team my highest recommendation for promotion. As a leader I would put her in a position where thry can emulate their personality throughout the company. thank you again for everything . Good luck and stay in touch.

Pros

I have used this software in the past. Its been a few years, but to see how much the company has put into the program since then, and is a direct reflection of how the company as a whole operates. I am extremely excited to see what's to come.

Cons

there is nothing that I can honestly say bad about the program or the Panda team.

Response from Asset Panda of Asset Panda LLC

Replied January 2019

Eric, we appreciate you writing a review on the Asset Panda platform. We strive to give World Class Customer service. Your review made our day. Thank you for the opportunity to serve you.

August 2018

Alvaro from Maynilad Water Services, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Excellent app to keep your assets in check

Asset panda has helped us to see and manage the big picture of all our fixed assets in the company. It gave us a powerful report of what we have, what needs repair/replacement, what is lacking... etc. The barcode feature via the use of the mobile app makes life easy for the auditors, and the report and dashboard is intuitive and friendly enough even for the management team.

Pros

We moved from an internally (Intranet) developed Asset management tool to this full-featured, Cloud-based solution. And we love every bit of it! Easy cataloging of all our company assets with a user-friendly software that any of our staff can access.

First, the use of the cloud makes it accessible from anywhere and anytime. We hardly noticed any downtimes that affected our operations. Accessible also via our mobile devices, we can easily create barcodes, and scan it for easy tracking and update of records.

I am rarely impressed with the customer support, but hats off to Asset Panda team. Their training and on-call support has been fast, efficient, and polite.

The reporting tool is powerful. It can churn out all our records into a well formatted and context relevant reporting format.

Cons

Mobile app works when connected to the cloud, but it does not offer offline mode (with sync function for a later time). This would have been nice for areas where we had to scan assets on the basement or in the field where we didn't have connectivity.

Response from Asset Panda of Asset Panda LLC

Replied August 2018

Hi Alvaro, we appreciate you taking the time to write a review on the Asset Panda platform. We do not work in offline mode due to security issues of having all data on a device. Your comments made our day!!! Thank you!! We appreciation the opportunity to serve you.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Asset Panda is a great way to keep track of all your company's equipment.

Pros

We used Asset Panda in my previous company that we had quite a bit of equipment and inventory. Before we migrated to Asset Panda it was hard to keep up where all of our equipment was and on what job we needed it for. We first tried the trial with Asset Panda and it went really smoothly and we liked what we saw. We then went ahead and set up the full version. The representative was really friendly and helpful on customizing what we needing to track all of our equipment. I like this software because it has a lot of bells and whistles with it and you can really customize everything on it. It is a pretty quick transition to learn everything and it has a simple design to it as well. It is convenient because it has a mobile version as well that we gave to all of our technicians. It can send alerts and they can check something in on their phone. The price for this was fairly reasonable as well. I would try out the trial to see if it fits with your needs then decide from there.

Cons

It is nice they have so much customization of and functions but it can be a little overwhelming at first and takes a while to customize it to the best of your needs.

Response from Asset Panda of Asset Panda LLC

Replied October 2018

Thank you for writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class client success team via phone, email or chat. Thank you for the opportunity to serve you.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Very robust system that continues to improve as needs come up.

Easier tracking of equipment, ability to note damages to equipment, ability to report equipment as stolen, ect.

Pros

What I've enjoyed the most about Asset Panda has been the experience of working with a system that didn't have nearly the capabilities that it did on launch that it does today. The asset panda team has been amazing in their willingness to continue to improve the system based on our needs. While we didn't have graphs and charts to show our equipment inventory at the beginning of our usage of Panda, due to requests, they've added it in. Any time I've had anything go wrong, they've been able to resolve the issue within a weeks' time, usually less.

Cons

As with any new company, there have been some growing pains. New features and features that probably should have existed before launch took a bit of time to get in. Some camera issues and inability to handle temporary wifi outages make updating in remote areas a bit complicated.

Response from Asset Panda of Asset Panda LLC

Replied August 2018

We appreciate you writing a review on the Asset Panda platform. We have worked hard to continually innovate our platform to meet the needs of our clients. We do not work in offline mode primarily for our clients security. If you have additional ideas on things you would like the platform do please let us know. Thank you for the opportunity to serve you.

February 2019

Brandon from Texas Land Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Panda Panda Panda!!!

When started at my company there was no visibility. Taking all of the spread sheets that were floating around and consolidating them into a solution that updates in real time has instantly impacted our business. My Solution Expert really took the time to trial and error scenarios for me to make sure this was a viable solution before moving forward. Rep on the implementation team is a Boss Panda for sure. She hit a home run with the set up of our solution. I recommend Asset Panda not only for the power of the solution itself, but because they really take the headache out of setting up a full fledged system for you. As long as you have a vision of what you want to achieve they will make it come to fruition. 10 out of 10 guys, well done!

Pros

This software has a customization for any of your needs. Once I got used to the configuration tool and how fields and status' can link together I realized the sky is the limit. This also is beneficial in the long run regarding how processes and practices can always change, but now I have a solution that can change with us! I am fully pleased with the set up process, it only took 10 days. It probably would have only taken rep 2 days to do everything for me, but I kept changing everything on her. Which is a testament to the benefits of utilizing the implementation team at Asset panda.

Cons

This is just personal preference, but I wish things that I had a color code setting for would show up on the mobile app. Example: Available status is set to highlight in green, on mobile app it does not. Not a big deal for me though.

Response from Asset Panda of Asset Panda LLC

Replied March 2019

Hi Brandon, we appreciate you writing a review on the Asset Panda No-Code platform with mobile apps. We love that you are using the configuration tool to map your exact business processes. You can utilize our platform to handle a range of business issues including asset tracking, help desk, purchase order management, facilities management, time and attendance, employee certification etc... If anything comes up that we can help you with please reach out to our World Class Client Success Team via phone, email or chat. Thank you for the opportunity to work with you.

March 2019

Kiearra from MK Picture Cars

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Overall Great

Asset Panda has saved the back and forth between office and shop workers. The shop workers come in and log in, they are able to start their day quickly, without assistance.

Pros

From the beginning the tech team has worked to satisfy all our needs. Any issues or concerns we have are addressed immediately. Office and shop staff find it very easy to use. The mobile app allows us to access things when we are not in the office. The software saves time and makes our company more efficient.

Cons

Being an internet based software, sometimes we find our content does not save properly

Response from Asset Panda of Asset Panda LLC

Replied March 2019

Hi Kiearra, we appreciate you writing a review on the Asset Panda No-Code platform with mobile apps. You should not have any issues saving content to the site unless you are not connected to the internet when you try to save. If this happens again please reach out to our support team. You can utilize our platform to handle a range of business issues including asset tracking, help desk, purchase order management, vendor management, facilities management, time and attendance, employee certification etc... If anything comes up that we can help you with please reach out to our World Class Client Success Team via phone, email or chat. Thank you for the opportunity to serve you.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2019

A decent asset system

Overall, when used for asset tracking, Asset Panda works fairly well. It just needs to continue to improve.

Pros

I really like the onboarding process Asset Panda has. Their people are friendly and willing to work with you to make sure the system works the best that it can. Also, customization is pretty good, so you can make it work the way you want fairly easily.

Cons

The help desk needs work, though I realize that is not the main focus of Asset Panda. The client agent software is too expensive in my opinion, especially when you have several hundred or more assets. The "consumables" need to be easier to use, and allow for inventory tracking by attaching them to assets (E.G., a desktop also has 2 monitors and a scanner).

Response from Asset Panda of Asset Panda LLC

Replied March 2019

Hello, we appreciate you writing a review on the Asset Pana No-Code Platform with mobile apps. We appreciate your comments are always looking to improve. Our latest release came our March 11. We will have our support team reach out and show you all the new improvements. We would welcome your thoughts on it. If anything comes up we can help with pelase reach out to our World Class Client Success Team via phone, email or chat. Thank you for the opportunity to serve you.

July 2018

Codie from Cross Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Great for basic use, the more complex features are still missing some automation functionality.

Pros

Easy to use. The web client has a clean appearance. The ability to create reports and customized actions is great.

Cons

Images in attachments do not have a button to easily be re-downloaded.

Document names cannot be renamed after being uploaded.

Very difficult to set up assets and actions that work on assets which are part of "kits" i.e multiple assets are contained/carried in one case or box. More documentation should be provided on how this is implemented, if at all.

When giving view-only rights to a field, the field appears grey and the text is grey, it's very hard to read due to the lack of contrast.

It would be good if actions could be automated to update fields. i.e. Check if 'next service due date' has already past and then update status field to: "requires servicing". Then assets can be filtered so they cannot be "checked out" if the status field is "requires servicing".

Also, reports come through as a link back to asset panda. I would prefer if the report is also provided in the email body or having the pdf document attached.

Response from Asset Panda of Asset Panda LLC

Replied August 2018

Hi Codie, we appreciate you writing a review o the Asset Panda platform. We love the specific feedback. We sent your comments to our product team for review. Thank you for the opportunity to serve you.

January 2018

Chris from CHG Healthcare

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

We've found a few bugs and a few limitations but it fits 95% of what we would like which is great

I think it could look a little better; be a little prettier. While the layout is logical, there are other systems have a nice look while still having a nice look and feel. (knit picking) Like I said, I've found a few bugs and a few limitations. I wish I could change the color of the fields in the app (I understand that's in the works.) And I wish that the panda could also generate actual work orders when routine maintenance needs to be preformed, not just a reminder to create a ticket. I can do that with my outlook calendar. As far as functionality, I have a hard time with notifications. I feel like what each action does could use a little more explanation. Perhaps some alt text when you roll over an action or an info button? (see the star ratings of this survey)

Pros

I love the customization and that I can make the changes myself. it allows me to fine tune the different tools to meet my specific needs. I also love the app portion. Surprisingly, it was difficult for me to find a ticket/asset management tool that had a good app. I love the fact that I can forward an email to asset panda that I receive from a customer and it generates a ticket. Helps streamline the process and makes it so I don't forget to make one. It also makes it so the people who generally would create tickets, like my printer and mail guy, create tickets so they can keep track of how much time they're spending on tasks. I love that I can add any and all documents concerning assets to the asset. I even included a training video on how to use a task chair to the task chair asset. Brilliant. I'm really looking forward to seeing how the panda evolves in the future.

Response from Asset Panda of Asset Panda LLC

Replied February 2018

Hi Chris, we appreciate you taking the time to write a review. We sent your comments on to the product team. If anything comes up we can help you with please let us know. Thank you for the opportunity to serve you.

May 2018

David from Wdc

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Great for asset tracking, but the assignment and reservations functions are severely lacking

It's a single database that tracked the current state of all assets with an easy to use interface that is accessable over the web.

Pros

Once you have the record structure, it becomes easy to replicate assets, without having to bill import. The report generation, while simple and limited, meets all of our needs.

Cons

Asset reservation is completely disjointed and require manual assignment when reservation time occures. The only automated function to assign for a reservation overwrites current assignment. This is preventing us from using this feature entirley. Here is an example use case that fails:
We wish to reserve a single or group of assetts starting when it's next free, 2 weeks from now. If we setup the reservation job to assign the assets, the current assignment will be overwritten, making me the current owners instead of the person who is using the equipment for the next 2 weeks. This is completely broken and not worth using.

Response from Asset Panda of Asset Panda LLC

Replied May 2018

Hi David, we appreciate you writing a review on the Asset Panda platform. We reviewed your configuration and determined there is a setting that is causing your issues regarding change field options. We will have an implementation specialist call you to help get your account setup properly. Thank you for the feedback and the opportunity to serve you.

November 2018

Erin from State of Alaska DOT

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Five Stars for Asset Panda!

Overall I am impressed with the system. I am able to track the history of any asset, right down to exactly who has had access to it (useful for when items come back from the field without being cleaned properly)! Customer support has been open, friendly, and helpful. The system is easy to navigate and customize. Entering things in the system as I take inventory of our various labs has allowed me to figure out exactly what assets we currently have and which ones have been disposed of, and track all of the necessary information with ease and clarity.

Pros

I like that the system is customizable to your specific needs. Most everything in the configuration side of the settings is self explanatory and easy to use (and if I wasn't catching onto how something worked on my own, the support tab is always there to help). I like that the app includes a barcode scanner so I didn't have to worry about the added expense of buying one. I also like that I can create my own barcodes within the system, completely customizable and in various sizes depending on the size of the asset I want to tag.

The ability to add pictures and documents to an asset is fantastic - no more searching the Internet for a manual that may or may not exist anymore because an asset is too old!

Cons

I would like to see in the future the Reallocate button on the app version.

Response from Asset Panda of Asset Panda LLC

Replied November 2018

Hi Erin, we appreciate you writing a review on the Asset Panda platform. Your comments are a perfect representation of the vision of how our clients can use our product. We are sending your comments about the reallocation funtion on the app to our Product Team. They will reach out to discuss. In the meantime, if anything comes up we can help you with please reach out to our World Class Client Success team via phone, email or chat. Thank you for the opportunity to serve you.

January 2019

Dave from Pinchin Ltd.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Definitely helpful, but sometimes frustrating

Our users now have real-time access to the location and availability of assets. This has greatly reduced the time previously spent tracking down missing/wayward equipment.

Pros

The quick updating of changes to data are instantly reflected on both the handheld and web based app.
This is excellent and appreciated.
Adding new users and new assets to our system is also very quick and easy.

Cons

The handheld app is clunky and confusing to use. When signing assets out, users naturally scroll down, but this leads them away from the icon at the top right of the screen that they need to tap to access the sign out screen. This continues to cause confusion. Also, needing to select a users's name (from a pull-down list with only one name on it) on the sign out screen is confounding. These are the sorts of things I continuously have to apologize for when teaching the app to our users.

Response from Asset Panda of Asset Panda LLC

Replied January 2019

Hi Dave, we appreciate you writing a review on the Asset Panda platform. A member of our Product Team will reach out to discuss your comments. We would love to hear more and are in the process of updating the UI for the platform so the timing is great. If anything comes up we can help you with please reach out to our World Class Client Success team via phone, email or chat. Thank you for the opportunity to serve you.