Megamation DirectLine Software

4.50 / 5 (31)

Our advisors have recommended this product 1 time in the last 30 days

About Megamation DirectLine


DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription, the SaaS-based solution is accessible via a web-browser on any Internet-enabled device.

DirectLine is a modular solution including applications for condition assessments, preventive maintenance, work order management, and other essential CMMS capabilities. As a modular system, businesses only need to implement the modules that they need at that point in time, rather than implementing and working around more features than necessary.

Additionally, DirectLine specializes in developing customized modules and features for individual clients. Once created, these modules are made available to all DirectLine customers, so that clients with similar needs can consistently find new, improved modules to add to their existing DirectLine solution.

All support is local, and each DirectLine representative helps clients solve issues, receive any needed customization, and ensure all facets of the system run smoothly.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

31 Reviews of Megamation DirectLine

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(16)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 31 reviews

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June 2017

Denise from Lewis & Clark College

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

Pros

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.

I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Cons

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

March 2011

Bryan from Elkay Manufacturing

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2011

Review - Elkay Mfg

The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

Pros

Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.

Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.

We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Cons

As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.

The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.

System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.

Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

July 2018

Frank from Sage V Foods, LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.

Pros

This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding.
Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere.
It has features we haven't yet even used, but plan to as we grow.

Cons

Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

July 2016

Joan from CTB, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

CTB, Inc., Maintenance Clerk Megamation Review

Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.

Pros

I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

Cons

Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.

January 2018

Rob from NSHA

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

January 2018

Great Customer / Tech support

Pros

I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things.

The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.

Cons

I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done.

Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious.

This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.

July 2018

Joe from Grand Traverse County

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Megamation Directline CMMS

The Customer service is world class, Training either onsite or remotely is accomplished very well and at minimal cost

Pros

Ease of use and ability to customize reports, the inventory module is set up well, KPI reports are very customization friendly for predictive maintenance planning

Cons

Photo inclusion is a bit clunky and difficult to utilize smoothly, cost per module is initially a selling point but as the system is setup it would be better to have all modules available.

June 2017

Terry from Loch Lomond Villa

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Megamation - a great resource to us, we use it primarily for Work Orders, Equipment inventory and PM

tracking work orders, tracking equipment repairs, prompts for Preventative Maintenance, daily, weekly , monthly.

Pros

Ease of use and customer support, the Megamation staff are always proactive they call us regularly to see if there is anything we need, whenever we have a question they are always prompt and helpful

Cons

I have no complaints, we only use a small portion of Megamation's capabilities, I'd like the font to be larger. Other than that I am a very happy user.

March 2011

David from Saralee

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2011

Saralee Lips Reveiw

Highly recommend, Great tool, user friendly, great tech support always will to change and modify application to meet our needs. I use this tool everyday for maintenance work flow management, inventory tracking and purchasing. I have worked industrial maintenance for 25 years and by far this is the best CMMS tool I have used.

Pros

Module based application
Total inventory control; able to link inventory to equipment and assets, also able to issue inventory to work orders.
Purchasing Module, able to generate purchase orders (auto reorder) based on min max levels
pm and work order interface, able to attach Microsoft word and excel docs to work orders and pm's.
Maintenance shift log, maintenance personnel are able to document work completed on there log approved by there supervisor. (Great function)
Maintenance KPI (KEY PROFORMACE INDICATERS) the system auto tracks KPI on a work order console dash board, Great function able to drill down to specific Equipment and people. The following are some we track.
1. Time planned
2. Time scheduled
3. Time documented
4. Inventory turn
5. PM Completion
6. % Maintenance down time.
This alone has pushed our TPM (total productive Maintenance) Program ahead.

Cons

I have no complaints, most maintenance organization only use 30% of there CMMS.
We use 95% of our system and have problems that are not addressed immediately.

June 2017

Pamela from Amgraph Packaging

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Love the support staff. Always an answer quickly. I can't say I've ever been disappointed.

Organization, history, tracking.....list is long.

Pros

The software is suited to best fit the needs of my company. As we grow this software grows with it. When we first started the set up it was with a second facility in mind.

Cons

The only thing that needs improvement is the reporting. Its very general. It is easy but I'd like to have my weekly reporting export directly into a chart set up. Maybe better training.

July 2018

Kevin from Goodwill of Greater Washington

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Highly functional application - terrific customer service response and flexibiliy

Pros

Great customer service, including unlimited training, prompt response and flexibility in developing and implementing changes to enhance functionality and user experience

Cons

The software (administrative portion) is not the easiest to use and the reporting is a bit clunky. In terms of ease of use - this application has extensive functionality and, in my experience, it is difficult to make such applications "completely" friendly to users who don't have a level of experience working with CMMS systems, so I don't consider this a drawback.

January 2017

Ralf from Panolam Industries Auburn Facility

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

DirectLine - Direct Success

We are thrilled with DirectLine so far. The system is very user friendly and as we trained all our managers, supervisors and group leaders, we haven't missed a beat in creating work orders. We have also started up PM programs in several departments (with all documents needed scanned into the system) and we are now working on generating reports. The support from your team has been tremendous. All changes we have requested has been granted and every question we have had, has been answered. We are eagerly looking forward to what the future is bringing.

Pros

User friendly, great support.

Cons

Nothing we dislike at this time.

December 2017

Richard from Municipality of West Perth

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Drinking Water and Wastewater Operations Maintenance recording made easy

Shopped around for a CMMS application for almost a year, we consider this a solid platform for our maintenance programs.

Pros

Help is always available, affordable alternative to an expensive software suite. Screens are easy to navigate.

Cons

There was a bit of a learning curve for some staff who did not use the system on a frequent basis, but support was available.