Overall rating
3.40 / 5 stars
Infor EAM solutions provide an enterprise asset management solution for companies in a variety of industries including manufacturing, healthcare, distribution, government entities, energy and service organizations. The solution helps companies to manage capital assets and schedule regular maintenance of the organizations to meet compliance, reduce energy wastage and reduce risk.
Infor EAM is available in three variants - Infor EAM Enterprise, Infor EAM Energy Performance Management and Infor MP2.
Infor EAM helps companies optimize the reliability and life cycle of all assets with automatically scheduled preventative maintenance and asset assignment. The inventory management module helps to locate inventory, ensure adequate stock levels and manage equipment assignment. The strategic planning feature helps organizations to manage assets, record equipment assignment and allocate resources effectively.
Infor EAM can also be used to control energy usage, carbon emissions and other pollutant emissions to track energy performance. Companies can monitor energy consumption at the asset level to lower operating costs - including energy spent.
Solutions that Matter – Infor EAM Dashboard
Work Order Overview
Social Collaboration with Infor Ming.le
Infor Ming.le - Task Execution
Infor EAM for iPad
Overall rating
3.40 / 5 stars
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Showing 1 - 15 of 15 reviews
December 2018
Anonymous
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
4 of 5
December 2018
Best EAM Software Available
Best EAM program I have ever used or implemented.
Pros
The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.
Cons
The upload and import process takes a while to get familiar with.
December 2014
Grant from Western Lake Superior Sanitary District
Ease-of-use
4 of 5
Customer support
4.5 of 5
Functionality
3.5 of 5
December 2014
An Excelent and Customizable product that is easy to use yet powerful
Pros
Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.
Cons
As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.
June 2017
Boris from Avon
Company Size: 201-500 employees
Ease-of-use
2 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
3 of 5
June 2017
Good software but very new user difficult.
The software is good but needs some changes.
Pros
The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.
Cons
It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.
January 2019
Barry from Sikeston Board of Municipal Utilities
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
January 2019
Used for over 6 years
Pros
Ability to integrate all of our inventory, purchasing, equipment and work history
Cons
Quotation process is very good, but somewhat cumbersome and time consuming
August 2015
Trevor from Lion Oil
Ease-of-use
5 of 5
Functionality
4.5 of 5
August 2015
EAM Review
Pros
EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.
Cons
So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.
November 2014
Scott from Teva Pharmaceuticals
Ease-of-use
4 of 5
Customer support
4.5 of 5
Functionality
5 of 5
November 2014
Innovation without customization!
Pros
Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.
Cons
At this time, I have no real complaints.
May 2017
Josh from Manufacturing
Company Size: 201-500 employees
Ease-of-use
2 of 5
Value for money
2 of 5
Customer support
1 of 5
Functionality
4 of 5
May 2017
Not User Friendly
Pros
I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.
Cons
It is so difficult to use that it is hard to keep people using it properly.
Creating custom reporting is next to impossible without customer service creating it for you.
Data is little more than spreadsheet.
December 2016
Craig from White Oak Frozen foods
Company Size: 51-200 employees
Ease-of-use
4 of 5
Value for money
3 of 5
Customer support
4 of 5
Functionality
5 of 5
December 2016
EAM CMMS for small to mis sise businesses
EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.
Pros
Tons of features and structures for Asset management and inventory control
Cons
A little on the pricey side can be a little overwhelming at first
October 2017
Edward from Silberline
Review Source: Capterra
Ease-of-use
1 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
1 of 5
October 2017
Not user friendly, cumbersome.
Cons
Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.
February 2018
Michael from CBCC
Company Size: 501-1,000 employees
Review Source
Ease-of-use
1 of 5
Customer support
3 of 5
Functionality
5 of 5
February 2018
Overly complex in use
KISS - Keep It Simple and Stupid for CMMS!!!
Pros
The amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.
Cons
It was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)
December 2018
Rawley from Lacks Enterprises
Company Size: 1,001-5,000 employees
Review Source
Ease-of-use
1 of 5
Value for money
1 of 5
Customer support
1 of 5
Functionality
1 of 5
December 2018
Without a doubt, the worst software I ever used
If you end up at a company that uses this product, I am sorry for you.
Pros
No pros
Cons
This is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems.
February 2015
Syed from TPCC
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
February 2015
Infor EAM with Sapphire Systems has improved our business immensely
Infor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.
November 2016
Bryan from Western Michigan University
Company Size: 1,001-5,000 employees
Ease-of-use
4 of 5
Value for money
3 of 5
Customer support
5 of 5
Functionality
4 of 5
November 2016
Adjusting Software struggle, overall good
Overall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help.
Pros
Organized, layout, ease of use
Cons
Adjusting system, somewhat higher priced
April 2015
Tony from Trinity Rail
Review Source: Capterra
Ease-of-use
4 of 5
Customer support
3 of 5
April 2015
Installation Training PErson
He was in too big of a hurry to get finished and go back home
November 2016
Bryan from Western Michigan University
Company Size: 201-500 employees
Ease-of-use
4 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
4 of 5
November 2016
Solid System, poor communication
Infor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking.
Pros
Ease of Use, Functionality, System Performance
Cons
Communication and Pricing