About Infor EAM

Infor EAM solutions provide an enterprise asset management solution for companies in a variety of industries including manufacturing, healthcare, distribution, government entities, energy and service organizations. The solution helps companies to manage capital assets and schedule regular maintenance of the organizations to meet compliance, reduce energy wastage and reduce risk.

Infor EAM is available in three variants - Infor EAM Enterprise, Infor EAM Energy Performance Management and Infor MP2.

Infor EAM helps companies optimize the reliability and life cycle of all assets with automatically scheduled preventative maintenance and asset assignment. The inventory management module helps to locate inventory, ensure adequate stock levels and manage equi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

19 Reviews of Infor EAM

Average User Ratings

Overall

3.32 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(1)

1

4 stars

(10)

10

3 stars

(3)

3

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

February 2015

Syed from TPCC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2015

Infor EAM with Sapphire Systems has improved our business immensely

Infor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

December 2018

Best EAM Software Available

Best EAM program I have ever used or implemented.

Pros

The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.

Cons

The upload and import process takes a while to get familiar with.

December 2014

Grant from Western Lake Superior Sanitary District

Industry: Government Administration

Time Used: Free Trial


Ease-of-use

4.0

Customer support

4.5

Functionality

3.5

December 2014

An Excelent and Customizable product that is easy to use yet powerful

Pros

Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.

Cons

As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.

October 2019

Erik from AC Floby

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

October 2019

Unreasonably expensive and hard to use

EAM has many technical functions, but since it's very hard and unlogical to use and administrate, you will probably end up with an expensive system that nobody wants to use = inadequate data in. A system with poor/inadequate data is a waste of money.

Pros

-Filter functions in all list are good. -I's quite easy to customize list views. - Many functions

Cons

- Expensive license costs - Very unmodern, and not very user friendly. - There are very few logical ways to find things in the system. You have to know where functions and values are located if you want to change things. - Assets and items etc. has to be set up in a lot of different tables and places in order to be complete. - Text that is documented in comment fields is not even searchable. - High risk of (always) having to hire specialists/consultants for creating reports, setting up and updating values in the system because many things (even basic stuff) requires you to code SQL from scratch. - Expensive upgrades.

Reasons for Choosing Infor EAM

Other department in organization made the decision.

January 2019

Barry from Sikeston Board of Municipal Utilities

Company Size: 51-200 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Used for over 6 years

Pros

Ability to integrate all of our inventory, purchasing, equipment and work history

Cons

Quotation process is very good, but somewhat cumbersome and time consuming