MPulse Software

4.56 / 5 (144)

Our advisors have recommended this product 16 times in the last 30 days

About MPulse


MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while the Infinity Tier option offers unlimited users.

Four solutions are available, with each subsequent edition offering additional features that build on previous editions; this allows organizations to add features as organizational needs change. MPulse Bronze is an entry-level solution for preventive maintenance (PM) and work order management. MPulse Silver has all the features included in Bronze, plus the ability to receive, manage, and update service requests from unlimited requesters. MPulse Gold offers a full suite of features and functions—from managing PMs, work orders, and service requests, to tracking and controlling inventory and managing vendors.

MPulse Platinum offers all the core features offered in the entire product line as well as feature extensions designed for the Industrial Internet of Things (IIoT). Enterprise Management Suite provides a universal framework to connect all MPulse locations across a distributed enterprise.

MPulse serves over 2,700 customers around the world, from small maintenance shops to large maintenance departments in companies with global operations.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

144 Reviews of MPulse

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(80)

4 stars

(57)

3 stars

(5)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 144 reviews

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March 2016

Leslie from Dish Network Manufacturing


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

March 2016

Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!

Pros

One of the best aspects of MPulse is working with their great team. The implementation with our company has been a challenge but the resources on the MPulse side have been indispensable in ensuring our issues were all addressed individually and that a solution was found. They have never acted as though our questions or issues were a burden and they have shown immense flexibility, honesty, and transparency in working with us at every stage. Because of their help, the MPulse software has successfully remained at DISH and we continue to find new ways to use it to benefit our business.

Cons

The built in reporting that MPulse offers has never been useful to our business. We actively export data out of MPulse into a separate data manipulation/reporting software in order to get the information we need out of MPulse. While MPulse does offer customized reports but they would have to be developed at an additional cost.

June 2016

Mohammad Ajmal from International Executive Services Corps

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

June 2016

MPULSE from overall perspective

It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable.

Response from MPulse Maintenance Software

Replied August 2016

Mohammad, thanks for your review. You should be thrilled to hear that MPulse 8 will be available on September 1, 2016 for existing MPulse customers. This latest version of MPulse is available as a FREE upgrade to IESC and includes a new feature we call Advanced Customization, which includes easy drag-and-drop layout changes, tabbed or vertical page layouts, nested fields, and custom pop-up prompts, among other great features. We'll be reaching out to you soon to tell you more and to talk to you about upgrading to MPulse 8. Soon you'll be seeing much more about MPulse 8's great new features, including Any-Device Adaptive User Interface, Advanced Customization, and much, much more.

December 2015

Scott from Brighton NC Machine Corporation


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

December 2015

We absolutely made the right choice. MPulse is the real deal.

Pros

The customer service we receive from MPulse is second to none. We have a rather small maintenance department at our company, but that small team has a lot to keep track of. I had never used a CMMS system before so I had only a very basic understanding of what I would be doing on a day to day basis. After the first day of our implementation with MPulse our team knew we made the right decision. Our trainer demonstrated how powerful MPulse software is and showed us how to get the best results for our company. We were basically able to take it from there and start creating requests/work orders right away.

Cons

I think there is a great opportunity for MPulse to release an app that works the same way on all smart phones/tablets. There are pros/cons to accessing the full database vs accessing the mobile database on a smart phone. I find that our managers like using the full version on their smart phones, but the performance varies drastically from person to person simply because of the sheer number of different browsers/firmware versions/phone manufacturers. An app that could provide the full functionality of our database across all platforms would be very useful.

June 2017

Len from Rusnak Auto Group

Company Size: 501-1,000 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2017

A very comprehensive and complete CMMS

An overall great CMMS. I research several before buying MPulse, and I'm very happy with our choice.

Pros

The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy.

Cons

The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs.

June 2015

Jason from Fletcher Academy INC


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

June 2015

Fletcher Academy INC

Pros

Ability to tailor it to the needs of your business modify wording and change it to your preferences.

Cons

Unavoidable issues with web based programs - not a Mpulse problem just the fact that data having to travel over the country to servers there are multiple places and ways things can get slowed down. Hosted at your site gets rid of these problems but then makes your company responsible for a lot more headaches. We are not just a school we have businesses that support our school: Health food store, bakery, retirement center, Fitness center, Rental units commercial and residential, grounds and maintenance. We are able to track hours and create a history of what was done at all places in our campus.

September 2018

Jeff from Pronghorn Golf LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Mpulse

Pros

We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking.

Cons

The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution.

November 2018

Martin from Dish

Company Size: 10,000+ employees

Review Source


Ease-of-use

4.0

Functionality

5.0

November 2018

Very versatile and complete, but slow and buggy

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

Pros

Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

Cons

Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details.
It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow.
It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

June 2013

Don from Town of Friday Harbor


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2013

The Town of Friday Harbor has been using MPulse Maintenance software for our wastewater treatment facility for a decade now. In the past we tried utilizing simple calendar (outlook type) based software, and a step up from that with a couple of other companies. Implementation of the programs were never successful, as we struggled to get any support or training for the products we purchased. When we began using Mpulse software that all changed. Not only was the software user friendly, but the training, implementation, and continual customer support allowed us to finally utilize maintenance software for our intended needs. One of the most important of those needs is the requirement by the State Department of Ecology to file completed maintenance reports for the facility. When technology took a leap to web based forms of database management, Mpulse was quickly on par with new standards and released a major upgrade to their software to the new platform. I figured we would no longer be utilizing their product with concerns of functionality and overall change in ease of use. They quickly put that concern to rest as they hosted several web based training seminars, and were very pro-active in direct communication with us during the transition to their new software. I cannot say enough positive about Mpulse to reflect my appreciation of their commitment to their product quality and support of their customers. We will continue to utilize their product for the foreseeable future.

April 2016

Greg from Madison State Hospital


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

April 2016

Great Maintenance tool

Pros

The company staff are extremely well versed in their product and can show you how to leverage the software to do what you need the software to do.

Cons

I prefer a user manual I can actually read away from the system. The integrated help tool will usually walk you through a lot of things, but sometimes I prefer to touch a book and read on a product without the computer in the neighborhood.

February 2017

Whitney from Innovative Textiles

Company Size: 51-200 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best maintenance software i have ever used

Mpulse is easy to use and quick to learn it has all applications we need for work orders and keeping track of our facility up keep it has allowed us to cut down on down time and schedule our workers more efficiently

July 2009

Christina from Shaw Conference Centre

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2009

Covering Maintenance Needs

I give this program at least a 9.5 and up. the reason behind such a high recommendation is because of employees, training and overall program orgainization. I am able to open many pages and still go back to "home" at any given time. If i should need some quick help or a tuitorial i can even go online and watch step by step guides that take me through. This is why i believe it deserves a high recommendation.

Pros

Is a great course/program all over, MPulse takes many different ideas and combines them. Not only is the program great to get to learn and set up, the people who offer guidance and assistance seem to love their jobs which makes me feel good about asking questions about things i may not know. All over this course and program have been a great experience for me, i am still learning. Although something about entering hundreds of peices of equipment into a system sounds teideous to me, once it is their it goes no where and everyone else can find it. If i am away for the day it is easy for someone else to get on and get emergency work orders, and the employees love it because they can follow up on the ones they have already submitted.

Cons

I will get back to you :)

April 2016

Ronald from The Bryn Mawr Trust Company


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

April 2016

BMT- Mpulse Review

Pros

I like the work order system, and how it flows through the entire system. Our employees that need to utilize the software to generate a work order like it mush better than our old email process. It is easy to use, and has a lot of good snapshot graphical reports. I like the tracking of Preventative maintenance, and all of our building equipment.

Cons

We have a lot of buildings, and some of the graphical reports get squeezed when showing values on repair and maintenance, and are not easy to read.

June 2015

Mike from Community Blood Center Community Tissue Services


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2015

CBC/CTS Machine & Facilities CMMS

Pros

Private Customer and Government organizations recognize Mpulse and accept the performance during all of the audits a Blood/Tissue bank is required. We use it at multiple locations over the United States.

Cons

The web-based system speed is not as fast as I would like to have or as fast as a computer based system. We must have web based.

April 2016

Paul from WYGC


Ease-of-use

3.0

Customer support

5.0

Functionality