About 3CLogic

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes.

3CLogic is able to manage internal and external communication as well as customer engagements with features such as IVR and multi-channel ACD for intelligent call routing and a predictive dialer. The solution also includes call recording, dynamic scripting, text-to-speech and reporting and analytics.

For enterprise customers migrating from an on-premise solution, 3CLogic offers options such as a connector between existing legacy telephony and CRMs or a choice between hybrid and pure cloud deployment.

3CLogic includes built-in Computer Telephony Integrati...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

48 Reviews of 3CLogic

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(23)

23

4 stars

(18)

18

3 stars

(4)

4

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

March 2015

Ken from Homes & Land

Verified Reviewer

Company Size: 51-200 employees

Time Used: Free Trial

Review Source: GetApp


March 2015

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros

Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

August 2018

Brenda from Acceptance Rentals, Inc.

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

the team always available when I need assistance.

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

June 2018

Timothy from UNICOR

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

June 2018

I am a happy user of this software for 3 years

I have been happy with this software and would recommend it to others.

Pros

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

February 2019

Martin from Can-Call Management Inc.

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

3cLogic offers an awesome service

3CLogic keep up the good work!!

Pros

3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion.

Cons

In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself.

January 2017

Al from Teleflora, LLC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2017

3CLogic is Great

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team. The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money. The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast. If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Pros

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Cons

I would like to see an online training manual.