CallTools Software


 

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a view of all their call center activities.

CallTools offers support via online ticket portal, live chat, email and phone.

 

CallTools - Performance dashboard
 
  • CallTools - Performance dashboard
    Performance dashboard
  • CallTools - Inbound call management
    Inbound call management
  • CallTools - CRM integration
    CRM integration
  • CallTools - User dashboard
    User dashboard
  • CallTools - Contact list
    Contact list
  • CallTools - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

69 Reviews of CallTools

 

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Software Advice Reviews (3)
More Reviews (66)

Showing 1-3 of 3

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Web based VOIP -Easy Setup, Requirement, and Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Review Source
 
 

jay from precisesolutions
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

 
 

stefan from hsc marketing
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything is Perfect Except Scheduling Callbacks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Advice to Others

Pay attention to your callbacks and that the date you picked is actually set the same.

 
 
 
Showing 1-20 of 66

Anderson from Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great for speed dialing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Review Source: Capterra
 

Ramon

November 2018

November 2018

Great Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent cloud, fast, efficiency, safe, secure, it helps me a lot with all the feature that includes

Cons

I don't have any cons of this excellent tool, because is very important to me and my work place,. Great app

Review Source: GetApp
 

Justin from Retail
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Call Tools Call Center Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS.

Cons

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.

Review Source: Capterra
 

Iliana from Dimas & Roz Jewelry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great Call Center Dialer Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This tools helps us setup appointments for our sales team to pitch our services.

Pros

Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer. Helps streamline the process of calling, without servers and hardware.

Cons

Nothing really, web based dialers are the best tools around to fill in any sales funnel.

Review Source: Capterra
 

Jorge from DTI Blades
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

EXCLLENT PREDICTIVE DIALER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've seen an increase in production utilizing the Predative dialer.

Pros

Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own.

Cons

NONE that I can think of that really warrants my input.

Review Source: Capterra
 

Adam from Nestlé
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The best available CRM system on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.

Pros

It’s ability to call up to 10 numbers at once.
The reports you can generate from the calling activity.
The very fast and knowledgeable customer service.

Cons

Nothing to complain about. Everything was as expected.

Review Source: Capterra
 

george from first nationwide mortgage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

CallTools reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

excellent

Pros

Everything about it. Easy to access everything

Cons

I really don't have any cons or dislikes

Review Source: Capterra
 

Steve from Hartford Funding LTD

July 2018

July 2018

Great product and a super support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use for any new hire. The system is up and running in a fer minutes and is totally reliable.

Cons

Nothing negative to say. Is a seamless web based application that works from any location. The price is good and the integration flawless.

Review Source: Capterra
 

Paul from The Shredder

July 2018

July 2018

Extremely efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the appointment feature. Makes it easy to keep track of the customers I need to follow up with

Cons

Have nothing bad to say about this software have been using it for a couple of months and love it!!

Review Source: Capterra
 

Nick from The Shredder
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to work with, reliable, trustworthy, accountable and friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is user friendly and there is always a helping hand a phone call away. Easy to navigate around each page.

Cons

After using the software for six months nearly, I have found no cons. Every problem we ran into was handled right away.

Review Source: Capterra
 

travis from The Shredder

July 2018

July 2018

I couldn't ask for a better customer service experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions.

Cons

I really can't think of anything. The features it comes with are all the features my company needs on a daily basis.

Review Source: Capterra
 

glenn from Unified Life

July 2018

July 2018

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns

Cons

the system takes time to learn and it can be complex due to so many features but its a great system.

Review Source: Capterra
 

Greg from Everest Marketing

July 2018

July 2018

Great support from my account manager, and rep at Tech Support. Very happy with CallTools!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use.
Customer interface is simple and intuitive.
Very very easy for new employees and on boarding.
Cost of system per user.

Cons

Overall very happy with the system. For the cost and ease of use, there really are no cons to the CallTools platform.

Review Source: Capterra
 

Roger from Hightechlending

July 2018

July 2018

Great features & excellent customer support from my account rep James Saif.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past.

Cons

I would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.

Review Source: Capterra
 

Steve from CAD Accounts Receivable Mgmt LLC

June 2018

June 2018

After trying other Predictive Dialer platforms we have found Call Tools is the absolute best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt.

Cons

We've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools.

Review Source: Capterra
 

Christopher from MD Plus Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great response time and quick turn around.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are reaching more live customers and not wasting time on disconnected numbers and voicemails.

Pros

If you need support the live chat is amazing, and the staff will find the answer if they do not know right off hand.

Cons

Too early to comment on this, I will continue use the platform and push it as far as i can go. . . .

Review Source: Capterra
 

Alan from Parlevel Systems
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Very good service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.

Cons

You have to have a minimum of seats. You do not have the ability to look at individual numbers called (or I wasn't shown)

Review Source: Capterra
 

Jeff from HP Investments, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Call Tools used his product to follow up with me for years before I decided to buy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

Cons

Having to buy 3 licenses, but, we are using all three so not too bad. It is a little slower than dialers that we have used, but I do not think we are maxing out the speed, still playing with it.

Review Source: Capterra
 

Armando from Emida

April 2018

April 2018

Great for Speed dialing purposes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Accelerates the speed of dialing and productivity for your team. You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads

Cons

Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported

Review Source: Capterra
 

Chris from Sunshine Mortgage

April 2018

April 2018

Great experience working with team at calltools. The customer service is excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, great customer service, lots of leads!

Pros

All the cool features and ease of use for the price. The software is great and reliable. I would highly recommend looking into this system.

Cons

You can only search for calls by phone number. Hardwire your internet to the computer for optimal use.

Review Source: Capterra